Annual Financial Report
Close Brothers Group plc · published 2 October 2026 14:26 UTC · Close Brothers credit rating and record
Annual Report 2026
Close Brothers Group plc
Our purpose is to help people and businesses thrive
Our attributes embody our distinctive culture and
customer-centric approach
Deep
expertise
Our deep industry knowledge
and specialist expertise help people
and businesses unlock their
potential and plan for the future
with confidence.
Consistent
service
We pride ourselves on delivering the
highest levels of service in specialist
sectors we know and understand.
Long-term
relationships
We take the time to understand and
build strong long-term relationships
with our customers and partners.
Our strategy focuses on ensuring our business model
continues to deliver in the long term
Simplify
Optimise
Grow
Underpinned by our responsibility
To help address the social, economic and environmental challenges facing our business,
employees and customers, now and into the future.
Enabling us to create value and deliver positive
outcomes for our stakeholders
Customer and partners
Colleagues
Regulators and government
Communities and environment
Suppliers
Investors
Contents
Strategic report
At a glance
2
Chairman’s statement
4
Chief Executive’s statement
6
Our business model
8
Our strategy
10
Investment case
12
Key performance indicators
14
Our businesses
16
Stakeholder engagement
23
Section 172 statement
23
Sustainability report
28
Task Force on Climate-related Financial
Disclosures report
30
Non-financial and sustainability information statement
47
Financial overview
48
Risk report
60
Going concern
101
Viability statement
102
Governance report
Chairman’s introduction to governance
104
Governance at a glance
106
Board of Directors
108
Executive Committee
111
Corporate governance report
112
Nomination and Governance Committee report
122
Audit Committee report
126
Risk Committee report
134
Directors’ remuneration report
137
Directors’ report
152
Financial statements
Independent auditors’ report
156
Consolidated income statement
164
Consolidated statement of comprehensive income
165
Consolidated balance sheet
166
Consolidated statement of changes in equity
167
Consolidated cash flow statement
168
Company balance sheet
169
Company statement of changes in equity
170
The notes
171
Glossary and definition of key terms
214
Shareholder information
217
Company information
217
Cautionary statement
218
Delivering for
our customers
Strategic report
Governance report
Financial statements
1
Leading expertise across
specialist finance
Consistent service supporting
lasting ambition
Powering growth through
long-term relationships
Read more on p22
Read more on p27
Read more on p46
At a glance
Close Brothers is a UK specialist banking group
providing lending and deposit taking.
Commercial
Retail
Property
Commercial offers specialist and
predominantly secured lending
principally to the SME market.
Retail provides intermediated
finance through motor dealers,
motor finance brokers and
insurance brokers, and savings
products for individuals and
corporates.
Property offers residential
development finance to
established UK property
developers, funding for
commercial properties, and
bridging and refurbishment
loans.
Find out more on page 16
Find out more on page 18
Find out more on page 20
Serving approximately
1.6 million
customers
26 offices
predominantly in the UK and Ireland
c.2,400
full time equivalent employees
Constituent of the
FTSE 250
Close Brothers Group plc Annual Report 2026
2
Strategic report
Governance report
Financial statements
3
Adjusted1 operating profit
£120.3 million
2025: £144.3 million
Operating loss before tax
£(60.3) million
2025: £(122.4) million
Adjusted1 basic earnings per share
(continuing operations)
47.5p
2025: 59.3p
Basic earnings per share
(continuing operations)
(58.5)p
2025: (99.8)p
Return on average tangible equity2
5.5%
2025: 7.1%
Total Scope 1 and 2 emissions (market-based)
790 tCO2e
2025: 1,160 tCO2e5
Employee engagement
72%
2025: 78%
Customer sentiment scores
Asset Finance CSAT3
96%
2025: 92%
Invoice Finance CSAT3
87%
2025: 87%
Motor Finance UK Dealer NPS4
+65
2025: +65
Savings online CSAT3
89%
2025: 82%
1. Adjusted measures are presented on a basis consistent with prior periods and exclude any exceptional and adjusting items which do not reflect
underlying trading performance. Current adjusting items include: customer remediation provisions, unwind of time value discount, and operational or
legal costs, incurred in relation to an event that is deemed to be adjusting, Close Brewery Rentals Limited ("CBRL") which was sold in the year, Close
Brothers Vehicle Hire ("CBVH") which is in wind-down, restructuring costs and amortisation of intangible assets on acquisition. There are no
exceptional items presented in these financial results. Please refer to the Basis of presentation and the tables on page 49 for details on the
reconciliation between adjusted and statutory measures.
2. Adjusted operating profit less tax and AT1 coupons divided by average total shareholders’ equity, excluding intangible assets and AT1, for continuing
operations. See footnote 1 on page 15 for further details.
3. Customer satisfaction score (“CSAT”).
4. Net Promoter Score ("NPS").
5. To support meaningful year-on-year comparisons following the disposal of Winterflood and Brewery Rentals, 2025 comparative emissions have been
restated to exclude both businesses. Unless otherwise stated, all operational emissions disclosures presented in this report are reported on a
continuing operations basis.
Chairman’s statement
"I am proud of the resilience, integrity and
commitment shown by colleagues across the
group during another important year for Close
Brothers.
With a more focused specialist banking model,
continued progress against our strategic
priorities, and a clear succession plan for the
Board, the group is well placed for the next
stage of its development."
Michael N. Biggs
Chairman
The 2026 financial year has been an important
year for Close Brothers. The group has
maintained a clear focus on the execution of its
strategy, the strength of its franchise and the
needs of customers, colleagues and
shareholders while continuing to manage the
external uncertainties facing the sector.
The Board and management team have remained focused
on those matters within our control: preserving capital
strength, delivering operational efficiencies, simplifying the
group, maintaining credit discipline and positioning Close
Brothers to generate stronger returns over time. This
disciplined approach has been particularly important during
a period of continued regulatory developments, geopolitical
and macro volatility and the continued uncertainty relating to
motor finance commissions - all of which have continued to
influence investor sentiment.
Throughout the year, the underlying strengths of the
business have remained evident. Close Brothers continues to
benefit from well-established positions in specialist markets,
a relationship-led model, deep lending expertise and a
culture of disciplined underwriting. These attributes have
served the group well over many years and continue to
underpin the Board’s confidence in the long-term prospects
of the business.
The Board is acutely aware of the importance of shareholder
distributions. Decisions in relation to the reinstatement of
distributions will continue to be taken carefully, reflecting the
group’s capital position, the evolving regulatory backdrop
and the Board’s responsibility to balance prudence with the
creation of long-term shareholder value.
We remain committed to the resumption of shareholder
distributions at an appropriate time and will reassess our
options as greater certainty emerges regarding motor finance
commissions, taking into account the group's future capital
needs and shareholder feedback.
Board and management alignment
The Board has continued to work closely with management
to oversee the delivery of the group’s strategy, focused on
simplification, optimisation and growth. This strategy has
provided a clear framework for decision-making and has
helped the group to respond decisively to the challenges of
recent years.
During the year, management has continued to make
significant progress on cost reduction, transformation
initiatives and the strengthening of operational and control
frameworks. These actions have led to delivery of annualised
costs savings ahead of target, on an accelerated schedule,
protecting both the company and the customer proposition,
and creating the foundations for a more efficient and focused
organisation capable of delivering improved returns.
Investor engagement during the year has reinforced the
importance of maintaining this clarity of purpose. As part of
our 2026 corporate governance roadshow, we were pleased
to have strong bilateral engagement with shareholders,
reflecting a shared interest in the long-term success of the
company. Feedback was constructive and supportive, with
investors recognising the group’s capital strength,
operational rigour and the progress made by management.
Close Brothers Group plc Annual Report 2026
4
In particular, shareholders were supportive of the Board’s
approach to succession and oversight during this period of
uncertainty. The clear message from those discussions was
a preference for continuity, experience and stability as the
group continues to execute its long-term strategy.
Our people and culture
The Board recognises that the strength of our franchise is
built on the expertise and judgement of colleagues across
the group. Their specialist knowledge, customer focus and
commitment are fundamental to our business model and to
the trust that customers place in Close Brothers.
Our people have continued to demonstrate professionalism
and commitment, supporting customers and maintaining
high standards through a demanding external environment
and a period of significant organisational change. The results
of the 2026 employee opinion survey were an encouraging
reflection of that commitment through this period of
transformation, with engagement remaining strong at 72%,
overall satisfaction at 80%, and over 90% of colleagues
reporting a strong sense of fairness, inclusion and integrity.
We remain focused on maintaining an inclusive and
supportive culture, where colleagues are engaged, able to
speak up and committed to delivering good outcomes for
customers. The Board will continue to monitor culture closely
and ensure that the group’s values remain in focus as we
simplify and evolve the business.
Sustainability and responsible business
Close Brothers continues to have an important role to play in
supporting customers, colleagues and communities. Our
approach to sustainability remains grounded in our business
model and the needs of the customers we serve.
We remain committed to supporting customers in their own
sustainability journeys in a practical and commercially
relevant way. This includes helping customers finance assets
and investments that support their transition plans, while
continuing to manage our own environmental impact and
operate responsibly.
More broadly, the Board continues to view sustainability
through the lens of responsible stewardship: maintaining
strong governance, supporting customers fairly, investing in
colleagues, contributing to communities and managing the
group for long-term value creation.
Board and management changes
Board succession has been an important area of focus
during the year. As announced on 31 July 2026, I will step
down as Chairman of the Board and Chair of the Nomination
and Governance Committee with effect from the conclusion
of the Annual General Meeting in November.
It has been an immense privilege to serve as Chairman of
Close Brothers over the past nine years. During that time, the
group has faced periods of opportunity and challenge, and I
have been consistently impressed by the resilience, integrity
and commitment of colleagues across the organisation. I am
grateful to my past and current Board members,
management team and colleagues across the group for their
support during my tenure.
I am delighted that Mark Pain will succeed me as Chair of the
Board of Close Brothers Group plc and Close Brothers
Limited, and as Chair of the Nomination and Governance
Committee. Mark has served as Senior Independent Director
since 2021 and brings over 30 years’ finance, risk
management and commercial experience, as well as
significant regulated financial services board experience. His
deep knowledge of the group and the sector will provide
valuable continuity as Close Brothers continues to execute
the next phase of its strategy.
I would also like to congratulate Tracey Graham, who will
succeed Mark as Senior Independent Director. Tracey has
made a significant contribution to the Board since her
appointment in 2022 and brings extensive experience as a
Non-executive Director, Senior Independent Director and
Remuneration Committee Chair across a range of sectors,
including financial services.
The Board remains committed to ensuring that it has the
right balance of skills, experience, independence and
diversity to support the long-term success of the group. I am
confident that, under Mark’s chairmanship and with Tracey’s
support as Senior Independent Director, the Board will
continue to provide effective oversight and constructive
challenge to management.
Thanks
Finally, I would like to thank colleagues, management, fellow
Board members and shareholders for their continued
support during another important year for Close Brothers.
The group has taken decisive action in recent years to
strengthen its position, simplify its business and focus on the
opportunities where it can deliver the greatest value. While
external uncertainty persists, Close Brothers remains a
strong franchise with deep customer relationships, specialist
expertise and a clear strategy.
As I step down as Chairman, I do so with confidence in the
future of the group, in the leadership of the management
team and in the Board that will support them. I wish Mark,
Tracey, the Board and everyone at Close Brothers every
success for the years ahead.
Michael N. Biggs
Chairman
29 September 2026
Strategic report
Governance report
Financial statements
5
“We were pleased to have strong
bilateral engagement with
shareholders, reflecting a shared
interest in the long-term success
of the company.”
Chief Executive’s statement
“In 2026 we have made significant progress
against our strategic priorities to simplify,
optimise and grow the business. We have
taken decisive action: exiting non-core
activities and repositioning business lines;
taking out costs; returning to growth, and
sharpening our focus on our specialist lending
markets in which we have expertise. In so
doing we have established a stronger
foundation for future growth, operating
leverage and returns."
Mike Morgan
Chief Executive
I am encouraged by the progress we have made in delivering
our strategy over the past 12 months. From the start of the
financial year with the successful appeal of the "Hopcraft"
case at the Supreme Court and the conclusions of the
Financial Conduct Authority ("FCA") on their Market Study
Review into Premium Finance, through to the sales of
Winterflood Securities and Brewery Rentals, the 2026
financial year has been a year of progress and change,
resulting in significant repositioning of the group as a
focused specialist lender. Our transformation activities have
gained real momentum, with cost savings delivered ahead of
schedule. The underlying loan book returned to growth, with
all divisions growing in the final quarter. We have laid the
foundations for improved returns in the future.
Nonetheless, our return on average tangible equity ("RoTE")
of 5.5% for FY 2026 remains below both last year and where
we expect Close Brothers to operate over the medium term.
While the comparison to prior year is impacted by the
repositioning, simplification and refocus we have undertaken,
we recognise that improved returns must be demonstrated
through performance. With growth building across our
divisions, and the benefits of strategic actions increasingly
coming through, we are well positioned to build on this
progress through FY 2027, and remain confident in achieving
our target of double-digit returns by FY 2028, rising
thereafter.
Financial performance reflects delivery of FY
2026 targets
Overall, adjusted operating profit reduced 17% to £120.3
million (2025: £144.3 million) and return on average tangible
equity reduced 160 basis points (bps) to 5.5% (2025: 7.1%),
primarily driven by lower income reflecting both the
repositioning of the business and prevailing market
conditions.
The loan book was flat over the year, as a modest reduction
in the first half was offset by growth in the second. On an
underlying basis, the loan book increased 2% year on year,
and 4% in the second half. All divisions grew in the fourth
quarter.
The net interest margin was 6.9% (2025: 7.2%), in line with
guidance, and credit performance remained resilient, with a
bad debt ratio of 1.0% (2025: 1.0%), in line with prior year
and guidance of below the long-term average of 1.2%.
Adjusted operating expenses of £430.9 million (2025: £445.1
million) were better than guidance, primarily driven by the
acceleration of cost initiatives into the current year.
On a statutory basis, we reported a pre-tax loss of £60.3
million (2025: pre-tax loss of £122.4 million) reflecting a
number of adjusting items, notably the increase in our motor
finance provision to c.£320 million (31 July 2025: £165.0
million), as well as restructuring costs and other adjusting
items outlined in further detail on page 50.
Our CET1 capital ratio remains strong at 14.1% (2025:
13.8%), comfortably ahead of both our medium-term target
range of 12-13% and the applicable regulatory minimum.
We have maintained a strong funding position with a 12-
month average liquidity coverage ratio ("LCR") of 1,113%
(2025: 1,012%) as we continue to optimise the balance
sheet, supported by a number of debt transactions in the
second half of the financial year.
During the year, we increased our provision in respect of
motor finance commissions by £164.7 million, and it now
stands at c.£320 million. While we recognise the ongoing
uncertainty posed by the legal challenges to the FCA's
redress scheme, we continue to prepare for the delivery of
Close Brothers Group plc Annual Report 2026
6
redress under the scheme as well as preparing for the
possibility of alternative scenarios that could arise from the
legal challenges. As we await clarity on the outcome, our
focus remains on the execution of our strategy.
Delivering on our strategic priorities
In FY 2026 we have continued to deliver on our strategic
priorities to simplify, optimise and grow the business,
reinforcing our confidence in achieving our target of double-
digit returns by the 2028 financial year, rising thereafter.
We substantially concluded our simplification agenda with
the sales of Winterflood Securities and Brewery Rentals both
completing in the first half of the financial year. We are
progressing with the run-off of the Vehicle Hire business, and
the repositioning of our Premium Finance business towards
commercial lines will be substantially complete in FY 2027.
At the start of the financial year, we initiated our
transformation programme, which has now gained real
momentum. In the first year we have delivered c.£36 million
of annualised cost savings, substantially ahead of the c.£25
million target, and now expect to exceed £60 million of
annualised cost savings by the end of the 2027 financial year
primarily through streamlining of businesses and functions,
increased use of outsourcing and offshoring, and reduction
in our property footprint and third-party spend. In addition,
we are now well into planning for the next stage of
restructuring activity, with a focus on developing shared
enterprise-wide services.
We are also continuing to develop our capabilities in AI and
automation, where we see significant potential to improve
efficiency, as well as develop proposition enhancements, growth
enablers and solutions to improve the customer journey. To
date, our AI and automation focus has been on developing and
implementing practical solutions which deliver immediate
benefits. Over time, we see scope for additional cost savings
and loan book growth reflecting the deployment of AI,
automation and digital solutions across the business.
Loan book growth has returned in the second half, and
notwithstanding challenging market conditions, all our
divisions delivered positive growth in the fourth quarter. Over
the year, the loan book was up 2% on an underlying basis
and flat overall, reflecting the planned run-off of certain
Premium Finance personal lines brokers and our legacy
Motor Finance business in Ireland. In addition to our core
loan book performance, we are demonstrating our ability to
convert targeted opportunities into scalable, high-quality
growth across the divisions. This includes deals such as:
Property Finance's £20 million Revolving Credit Facility with
award-winning developer, gs8; innovative Asset Finance
lending supporting SME growth in emerging clean-energy
markets; and Premium Finance’s strategic partnership with
JMG, a top-30 UK insurance broker, covering approximately
£500 million of gross underwritten assets.
We continue to see significant growth opportunities through
a combination of overall market growth, share gains and new
business initiatives. We are already seeing positive
momentum in a number of our businesses: the Invoice
Finance book grew 8% overall; Motor Finance grew 9%
supported by strong growth in Ireland; and we have seen
good momentum in a number of Asset Finance markets
including Ireland. While the Property development market
remains challenging, we are seeing acceleration of growth in
the Build-to-Rent and across some regional territories.
As part of this, we are seeing an ongoing shift to larger
transactions which typically have a lower net interest margin,
but deliver high credit quality and attractive returns.
Overall, we see growth now trending towards our target of
5-10% p.a. through the cycle.
We are also continuing to optimise our balance sheet position,
while maintaining prudent capital, funding and liquidity. The
diversity of our funding base has helped to mitigate cost
pressure in the deposit market, benefiting both from the
breadth of our deposit offering and a number of debt
transactions issued during the year. We have also started
building contingent collateral, allowing us to further optimise
the level and maturity of funding, while remaining in line with
both our internal risk appetite and regulatory requirements.
Given the continued uncertainty regarding the outcome of
the legal challenges to the FCA’s motor finance consumer
redress scheme and any potential financial impact, the group
will not pay a final dividend on its ordinary shares for the
2026 financial year. We remain committed to the resumption
of shareholder distributions at an appropriate time and will
reassess our options as greater certainty emerges regarding
motor finance commissions, taking into account the group's
future capital needs and shareholder feedback.
Crucially, notwithstanding a period of unprecedented
change, our most recent employee opinion survey shows
that colleague engagement remains strong, supported by an
active programme of internal communication and a number
of new internal engagement forums.
Looking ahead
We enter the new financial year with confidence and remain
focused on delivering sustainable growth and long-term value
for our stakeholders. Although the external environment
remains uncertain, we believe the group is well positioned to
benefit from the opportunities available in our chosen markets.
Demand for specialist lending and trusted banking services
remains resilient, and we continue to see attractive growth
prospects across our divisions.
FY 2027 will be an important year in demonstrating the benefits
of the strategic changes we have made, as growth continues to
build across the portfolio, and the impact of our cost actions
increasingly come through. With continued investment through
FY 2027 to support demand and fuel growth, we expect this to
result in a modest improvement in returns.
As cost savings are more fully realised, and growth continues to
accumulate, we expect FY 2028 to reflect the benefits of our
strategy with greater operational leverage, enhanced efficiency
and the accumulation of growth supporting double-digit returns.
As we move into the next stage of delivery of the group’s
strategy, we are making a number of changes to roles and
responsibilities within the Executive Committee. Effective 1
October 2026, Matt Roper has been appointed to the newly
created role of Chief Banking Officer with responsibility for the
group’s lending activities across Commercial, Retail and
Property. Phil Hooper remains Chief Executive of Property, and
Ian Cowie moves into the newly created role of Chief Operating
Officer. I am in no doubt that these changes will help create
greater focus on driving growth across our lending activities and
strengthening our enterprise operating model.
It is with this confidence, we are reiterating our medium-term
guidance and I remain fully committed to the targets we have
set. I am confident that we are in the right businesses, have
the right team, and have the early momentum to continue
delivering on our strategy and to achieve our target of
double-digit returns by 2028, rising thereafter.
Mike Morgan
Chief Executive
Strategic report
Governance report
Financial statements
7
Our business model
What we do
Close Brothers is a UK specialist
banking group providing lending
and deposit taking. We focus
on delivering excellent service
in specialist sectors we know
and understand.
Commercial
Commercial offers specialist and predominantly
secured lending principally to the SME market.
Find out more on page 16
Retail
Retail provides intermediated finance through motor
dealers, motor finance brokers and insurance brokers,
and saving products for individuals and corporates.
Find out more on page 18
Property
Property offers residential development finance to
established UK property developers, funding for
commercial properties, and bridging and refurbishment
loans.
Find out more on page 20
Enabled by the distinctive
strengths of our model
Deep expertise
Consistent service
Long-term relationships
How we do it
Disciplined pricing
and underwriting
We apply our lending criteria and pricing discipline
consistently at all stages of the cycle, with the net
interest margin we generate reflecting the
specialist expertise of our teams. Our lending is
predominantly secured or structurally protected,
with conservative loan-to-value ratios, small loan
sizes and short maturities.
Prudent management
of financial resources
A fundamental part of our model is having a strong
capital position and taking a conservative
approach to liquidity management and funding, as
we focus on diversity of funding and a prudent
maturity profile.
Customer-centric approach
We listen to our customers, putting their needs at
the heart of our business. We are there for our
customers across all market conditions and seek
to build long‑lasting relationships with them.
Close Brothers Group plc Annual Report 2026
8
Conservative
approach to risk
Our prudent and conservative appetite to risk
remains unchanged throughout the cycle. We are
committed to sustaining high standards of
business conduct in line with regulatory,
governmental and legal expectations and strive, at
all times, to operate prudently within the laws and
regulations that apply to us.
Diversified portfolio of
banking businesses
We lend in a variety of sectors and locations
across a diverse range of assets including
transport, industrial equipment, renewable energy,
wholesale finance, broker finance, used cars, light
commercial vehicles and residential property.
Our distinctive culture
We see our distinctive culture as our most
valuable asset. Our culture, combined with our
long-term approach, is embodied by our values of
service, expertise and relationships. These values
are embedded at all levels across the
organisation.
The value we create
Customers and partners
We provide tailored financing and trusted
partnerships, helping customers and
partners achieve their ambitions, grow
sustainably, and navigate changing market
conditions.
Regulators and government
We engage transparently and constructively
with regulators and government, maintaining
high standards of compliance, governance,
and accountability across our operations.
Suppliers
We build long-term, responsible supplier
relationships, promoting fairness, reliability,
and shared standards to support operational
resilience and mutual, sustainable value
creation.
Colleagues
We support colleagues to develop their
careers, build on their strengths, and
contribute meaningfully to delivering long-
term value for all stakeholders.
Communities and environment
We act responsibly to support local
communities and manage environmental
impacts, contributing positively and
sustaining our social licence to operate.
Investors
We aim to deliver sustainable financial
returns through disciplined strategy, strong
governance, and transparent
communication, maintaining confidence
across market cycles.
Strategic report
Governance report
Financial statements
9
Our strategy
At Close Brothers, we strive to
provide exceptional service to our
customers across our banking
activities. We are committed to
building on our proven business
model and strong customer
relationships to deliver attractive
returns over the long term.
We are focused on supporting our customers and delivering
long-term value creation. Our strategy is centred on three
clear priorities: Simplify, Optimise and Grow.
In line with these priorities, we have streamlined the portfolio
of businesses, with our Simplify actions largely complete. We
are focused on executing the next stage of our journey,
driving efficiency and capturing growth in our chosen
markets.
Decisive actions have been taken to reposition the business,
implement significant cost reductions and identify future
growth markets to deliver the strategy and rebuild returns.
Simplify
An in-depth review and repositioning of our
portfolio of businesses has sharpened our
focus on specialist banking.
Simplified group structure
• Over the last two years, we have sold Close
Brothers Asset Management, Winterflood
Securities and the Brewery Rentals business, and
are winding down the Vehicle Hire business.
• We have simplified our federated structure to
reduce the number of businesses.
• These actions have simplified our portfolio and
allowed us to focus on the core lending
businesses, where we can leverage our expertise
and deliver growth and sustainable returns.
Realignment of existing activities with
core business model
• We repositioned our Premium Finance business to
focus on commercial lines.
• We have exited sub-scale products that no longer
meet our strategic objectives or returns thresholds.
• These actions have created a portfolio of
businesses with a strong strategic fit. We are
confident in the enduring growth opportunity
across our core markets, focusing on areas that
offer attractive risk-adjusted returns.
Close Brothers Group plc Annual Report 2026
10
3
Simplified portfolio focused on three lending
divisions
Over £275m
Cash consideration from the sale of our non-
core businesses
Optimise
Implementing a step-change in operating
profitability.
Group-wide cost reduction actions
• We initiated a transformation programme focused
on significant cost reduction and streamlining to
create a more efficient organisation. In 2025, we
delivered £25 million of annualised cost savings
through streamlining our technology, suppliers,
property and workforce.
• Over the 2026 financial year, we have delivered a
further c.£36 million of annualised cost savings.
• We are now expecting to exceed £60 million of
annualised cost savings by the end of the 2027
financial year, primarily through streamlining of
businesses and functions, increased use of
outsourcing and offshoring, and reductions in our
property footprint and third-party spend.
• We are advancing our planning for the next stage
of restructuring activity, with a focus on developing
shared enterprise-wide services.
A leaner, more agile organisation well
positioned for the future
• We continue to build on the progress from our
technology transformation, initiated in 2023, which
has helped create a more digitally enabled and
agile IT environment that is secure, resilient and
sustainable. We are further embedding AI and
automation across the business to remove manual
processes, increase efficiency and support a more
scalable operating model.
• In parallel, we continue to evaluate opportunities to
optimise capital, funding and liquidity.
Grow
Using our strong market positions, reputation
and specialist expertise to target growth in
the segments where we can truly differentiate.
Pursuing targeted growth opportunities in
our chosen markets
• Commercial continues to expand lending. Through
the year, we have sought opportunities across our
businesses, where we have developed strong
relationships including in specialist areas such as
Energy, Aviation and Marine and Wholesale Fleet.
• In Retail, we are deepening our motor dealer
relationships and expanding our reach through
commercial partnerships, especially in Ireland, and
we have a renewed focus on growing our
commercial lines business in Premium Finance
through leveraging new and existing broker
relationships.
• In Property, we have expanded our regional
presence and are focusing on adjacent markets of
Build-to-Rent and Purpose-Built Student
Accommodation.
Expanding our product offering to target
new areas of growth
• Commercial has repositioned its intermediated
Asset Finance business.
• Through Retail, we are enhancing our product
options, such as our dedicated Electric Vehicle
proposition for Motor Finance, and supporting the
international presence of our commercial brokers in
Premium Finance, to write larger, high value and
complex business through strengthened underwriting.
• Property has launched a new cash flow-led product,
CA Revolve, in the bridging business, and now
offers a Revolving Credit Facility to our larger
customers.
Strategic report
Governance report
Financial statements
11
Exceed
£60m
Annualised cost savings achieved by end
of FY 2027
336k
Complaints cases processed by our AI tool
5-10% p.a.
Loan book growth through the cycle target
+8%
Loan book CAGR since 20091
1. Excludes £130.0 million (31 July 2009: £8.6 million) of
operating lease assets related to Close Brothers Vehicle
Hire which is in wind-down, and £nil (31 July 2009: £4.9
million) of operating lease assets relating to Close
Brewery Rentals Limited, sold on 31 August 2025.
Investment case
Attractive market
opportunities
We operate in markets with
long-term demand, offering
sustainable growth
opportunities.
Focused specialist
bank
Our specialist focus, long-term
customer relationships, and
trusted brand allow us to
differentiate and win in markets
we serve.
Commercial
Lending to SMEs for over 40 years
c.60% of business sourced directly by
our sales force
90% lending secured
Retail
Support 100,000+ new motor
customers annually
c.1,100 UK and ROl premium brokers
c.100,000 Savings customers
Property
Lending to SMEs for 50 years
72% of loans are to repeat customers
Close Brothers Group plc Annual Report 2026
12
£41.1bn
new business
4%
£17.7bn
advances
7%
3%
£80bn
premiums
3%
c.2,400
SME
housebuilders
25%
■UK asset finance market
■Our market share
Source: Finance & Leasing
Association ("FLA") Industry
Statistics 12 months to June
2026.
■UK invoice finance market
■Our market share
Source: UK Finance data for
12 months to July 2026.
■UK used consumer car finance
market
■Our market share
Source: FLA Statistics 12
months to June 2026.
■UK general insurance market
■Our market share
Source: GlobalData's UK Top
25 General Insurance
Competitor Analytics.
■Estimated number of UK SME
housebuilders
■Proportion of UK SME
housebuilder market we
provide finance to
Source: Home Builders
Federation January 2017.
£22bn
sales
A clear strategy
to rebuild returns
We are progressing well on our
strategy, with simplification
largely complete and
optimisation evident, allowing
for future growth.
Our strategic priorities provide a clear
path back to stronger returns.
Simplify
Exit or restructure
underperforming, low-
returning businesses
Optimise
Cost reduction and
a step-change in
profitability
Grow
Drive sustainable
growth across our
chosen markets
The path to improved
shareholder returns
Our target
Double-digit RoTE by the 2028
financial year, rising thereafter
Capital allocation priorities
Absorb regulatory impacts
• Motor commissions redress,
Basel 3.1
Grow the loan book
• Driving strong strategic growth
across divisions
Shareholder distributions
• Resumption of shareholder
distributions at an
appropriate time
Maintaining a CET1 capital ratio of
12-13%
over the medium term
Strategic report
Governance report
Financial statements
13
Key performance indicators
Financial key performance indicators (“KPIs”)
Return on average tangible
equity1 (%)
2026
2025
2024
Profit after tax divided by
average tangible shareholders’
equity, excluding intangible
assets and goodwill.
Measures how effectively
tangible capital generates profits
and is a key indicator of
shareholder value creation.
Loan book growth (%)
2026
2025
2024
Percentage increase or decrease in
the value of loans outstanding over a
reporting period.
Indicates business momentum,
market demand and future earnings
potential, provided growth is
achieved with prudent risk.
Group expense/income ratio2
(%)
2026
2025
2024
Operating expenses divided by
operating income, measuring how
efficiently revenue is converted into
operating profit.
Highlights cost discipline and
operational efficiency; lower ratios
generally indicate stronger profitability
and better scalability.
Bad debt ratio2 (%)
2026
2025
2024
Annual impairment charges as a
percentage of average loan book,
measuring credit losses arising from
customer defaults.
Indicates asset quality and credit risk
management, helping assess
sustainability of future earnings and
capital strength.
Common Equity Tier 1 capital
ratio (%)
2026
2025
2024
Common shareholders’ equity and
retained earnings divided by risk
weighted assets, measuring highest-
quality capital available to absorb
losses.
Indicates financial resilience,
regulatory strength and capacity to
withstand losses while supporting
lending, growth and distributions.
Total funding as a
percentage of loan book3 (%)
2026
2025
2024
Total customer deposits and
wholesale funding divided by the
loan book, measuring the extent
loans are funded.
Demonstrates funding adequacy and
balance sheet stability, reducing
refinancing risk and supporting
sustainable lending growth.
Liquidity coverage ratio,
12-month average (%)
2026
2025
2024
High-quality liquid assets divided by
projected net cash outflows over 30
days under stress conditions.
Assesses ability to meet short-term
obligations during market stress
without requiring emergency funding
or asset sales.
Net interest margin2 (%)
2026
2025
2024
Net interest income divided by average
net loans and advances to customers
and operating lease assets, measuring
profitability generated from lending and
funding activities.
Shows effectiveness of generating
earnings from balance sheet assets
and liabilities, directly influencing
profitability and returns.
Close Brothers Group plc Annual Report 2026
14
1.0
1.0
1.0
1,113
1,012
1,034
0
(4)
6
67
65
62
119
132
128
6.9
7.2
7.4
5.5
7.1
9.3
14.1
13.8
12.8
Adjusted basic earnings
per share (continuing
operations)2 (p)
2026
2025
2024
Basic earnings per
share (continuing
operations)2 (p)
2026
2025
2024
Profit attributable to ordinary
shareholders, on an adjusted, or
basic (unadjusted), basis divided
by the weighted average number of
ordinary shares outstanding.
A measure of shareholder returns and
profitability, adjusted EPS helps
stakeholders assess the underlying
performance of the business by
excluding items that may distort year-
on-year trends, while basic EPS
provides the statutory result, ensuring
transparency and comparability.
Dividend per share (p)
2026
2025
2024
Total dividends paid to ordinary
shareholders divided by the
number of ordinary shares in issue.
Shows cash returned to
shareholders. We remain
committed to the resumption of
shareholder distributions at an
appropriate time and will reassess
our options as greater certainty
emerges regarding motor finance
commissions, taking into account
the group's future capital needs
and shareholder feedback.
Non-financial KPIs
Employee engagement (%)
2026
2025
2024
We are committed to fostering a
culture that attracts and retains
engaged and motivated employees.
Total Scope 1 and 2
emissions (market-based)
(tonnes CO2e)4
2026
2025
2024
We have made significant progress
on climate actions and remain
committed to achieving net zero
across our operations, our supply
chain and the activities we finance
by 2050 or sooner.
Customer sentiment scores
Asset Finance
CSAT
Motor Finance UK
Dealer NPS
Savings online
CSAT
Invoice Finance
CSAT
Customers are at the heart of our
model, as we focus on delivering high
levels of service and sharing our deep
industry expertise to meet their needs.
Strategic report
Governance report
Financial statements
15
(58.5)
(99.8)
56.2
47.5
59.3
75.8
72
78
83
790
1,160
1,701
96%
+65
89%
87%
0.0
0.0
0.0
See pages 214 to 216 for the full definitions of these key performance indicators.
1. Return on average tangible equity uses adjusted operating profit after tax from continuing
operations, less AT1 coupons (2026: £71.3 million, 2025: £88.7 million, 2024: £113.5 million).
Average tangible equity excludes discontinued operations. Average tangible equity is calculated
based on closing equity per the balance sheet (2026: £1,651.6 million, 2025: £1,735.5 million, 2024:
£1,842.5 million), less AT1 (2026, 2025 and 2024: £197.6 million), less intangibles (2026: £155.0
million, 2025: £166.3 million, 2024: £266.0 million), less Close Brothers Asset Management
("CBAM") and Winterflood Securities ("Winterflood") tangible equity (2026: £nil, 2025: £90.6 million,
2024: £155.9 million).
2. Group expense/income ratio, bad debt ratio, net interest margin, adjusted basic earnings per share
and basic earnings per share calculations re-presented to exclude Close Brewery Rentals Limited,
which was sold in the year, and the Close Brothers Vehicle Hire business, which is in wind-down.
3. Total funding as a percentage of loan book includes £131.1 million (31 July 2025: £207.3 million,
31 July 2024: £267.9 million) of operating lease assets in the loan book figure.
4. The total Scope 1 and 2 emissions for 2024 and 2025 have been restated to exclude CBAM,
Winterflood and Close Brewery Rentals Limited.
Commercial adjusted operating profit1 (£m)
Commercial loan book split at 31 July 20262
£4.9bn
Commercial
Specialist SME and corporate lending
We have two businesses operating across the UK and Ireland with strong market positions that
together deliver resilient, secured SME lending with strong recurring revenue and clear growth
capacity.
Close Brothers Group plc Annual Report 2026
16
How we win
Excellent service makes us
the lender of choice in our
chosen markets
We pride ourselves on
supporting businesses
through the credit cycle
Deep expertise in both
Asset Finance and Invoice
Finance is unique
Our dual channel strategy
(direct and intermediated)
is a key differentiator
97.0
112.2
90.9
75%
25%
Asset Finance
£3.6bn/75%
Invoice Finance
£1.2bn/25%
NIM
Bad debt
Expense/income
ratio
3
6.4%
0.6%
62%
Supporting over 28,000 SMEs through a
blended origination model comprising a direct
sales force with asset and sector expertise
and a range of intermediary partners.
"Our growth comes from supporting
ambitious businesses with practical
funding solutions and responsive,
relationship-based service."
Matt Roper
Chief Executive Officer Commercial
2024
2025
2026
1. Excludes Close Brewery Rentals Limited, which was sold in the year, and the Close Brothers Vehicle Hire business, which is being wound down.
2. Numbers may not cast due to rounding.
3. All financial metrics for the 2026 financial year.
Asset Finance
• Specialist financing for SMEs and individuals
including hire purchase, lease, refinancing and loans.
• Distribution: direct (67%) and intermediated (33%).
• Market share: 4.2% (Source: FLA).
Invoice Finance
• Working capital solutions through invoice discounting,
debt factoring and asset-based lending ("ABL").
• Distribution: direct (37%) and intermediated (63%).
• Market share: 6.3% (Source: UK Finance).
Our operating environment
Regulatory environment
• Basel 3.1, to be implemented in January 2027, will result in
an increase in risk weighted assets ("RWAs"); however, the
impact on capital headroom will be limited due to the Pillar
2a SME Lending Adjustment.
Competitive landscape
• Some larger high street banks are retreating from specialist
SME lending to focus on larger-scale corporates.
• Smaller specialist lenders are partnering with larger high
street banks, combining their local origination capabilities
with access to funding.
• Continued activity in the Irish M&A market.
Economic environment
• Consumer affordability has been challenged, testing
resilience of SMEs.
• Subdued UK macroeconomic environment and global
geopolitical uncertainty have impacted SME demand and
market growth.
• According to Close Brothers’ Business Sentiment Index,
SME confidence has remained largely unchanged since
mid-2023, reflecting business owners’ continued cautious
approach to investment as they wait for improvements in
the macro economy.
• Growth in both asset and invoice finance markets shows
continued demand.
Regulatory environment
• Maintain open and cooperative relationship with
regulators, including the FCA and PRA.
• Continually monitor the landscape to stay abreast of
regulatory change.
Competitive landscape
• Continue to see growth opportunities to strengthen
current proposition, with option to extend capabilities
into new areas that fit our model, either through
partnerships or bringing in specialist teams to
complement our expertise.
• Remain committed to our model of maintaining margin
and underwriting discipline.
Economic environment
• Continue to monitor the potential impact of ongoing
uncertainty, prudently assessing affordability across
lending proposals and offering additional support to
customers where needed.
• Subdued economic activity may impact business
confidence; however, bad debt levels have remained
resilient, showing the strength of the business model.
• Strong signs of growth in SME asset finance market
prior to the conflict in the Middle East. We continue to
focus on the SME market, where we have specialist
expertise, and where growth has exceeded the wider
asset finance market.
External environment
What we are seeing
How we are responding
• Customer service, responsiveness, clarity of
communication, value for money, as well as ease of doing
business are key customer requirements.
• SME focus on green energy has slowed over last 12
months.
• Our direct sales force comprises more than 100
colleagues across the UK and Ireland, who are sector
experts and provide specialist service to customers.
• We have simplified and relaunched our broker
proposition, which has reduced the burden on the
customer and helped streamline the lending process.
• We help SMEs adapt and respond to their changing
requirements, providing specialist lending over the
long term.
Customer behaviour
What we are seeing
How we are responding
• Digital channels, new technology and AI are expected to
provide a differentiated offering, an enhanced customer
experience and focus on improving speed of service for
lenders and customers.
• Through our transformation programme, we are
improving our customer and intermediary service by
embedding automation capability and AI; for example:
– AI credit proposal generation: improves cycle time
from two days to two hours, reduces rework and
enables more tailored customer solutions.
– Automated credit decisioning: enables faster
responses from hours to minutes, increases
throughput and reduces friction.
Technology and digital
What we are seeing
How we are responding
Strategic report
Governance report
Financial statements
17
Retail adjusted operating profit (£m)
Retail loan book at 31 July 20261
£2.8bn
Retail
Three specialist retail-focused businesses
Our three specialist businesses deliver through diversified intermediary partnerships, generating
strong margins and supporting the group’s stable retail deposit base.
Close Brothers Group plc Annual Report 2026
18
37.9
18.9
17.4
NIM
Bad debt
Expense/
income ratio
Customer
deposits
2
7.9% 1.0% 79%
£7.9bn
How we win
77%
23%
Motor Finance
£2.2bn/77%
Premium Finance
£0.7bn/23%
Intermediated finance provided through
motor dealers, motor finance brokers and
insurance brokers across the UK and
Ireland, and savings products for individuals
and corporates.
"Our continued growth reflects
the strength of our partnerships,
customer focus and ability to scale
responsibly in evolving markets."
Ian Cowie
Chief Executive Officer Retail
Partnership approach to helping
our dealers and brokers grow
Established brand and strong
market following
Consistency and dependability
for lending through the cycle
Expertise and reliability of
response
Adding value through human
engagement
2024
2025
2026
1. Numbers may not cast due to rounding.
2. All financial metrics for the 2026 financial year and customer deposits at 31 July 2026.
Motor Finance
• Point-of-sale finance for
predominantly used cars.
• Distributed via dealers, brokers
and commercial partners.
• Helping customers finance
vehicle purchases.
Premium Finance
• Instalment payments for
insurance policies.
• Delivered through broker
partnerships.
• Makes insurance payments
more manageable.
Savings
• Retail and business deposits.
• Sourced through digital
channels, aggregators and
relationship managers.
• Support customers’ long-term
financial goals.
Our operating environment
Regulatory environment
• Ongoing legal challenges to the FCA’s motor finance
consumer redress scheme.
• The FCA's final market study report on premium finance
published, concluding no market-level intervention required
and motor finance concerns not able to be mapped directly
to this market.
• Consumer Duty continues to shape savings pricing,
product governance and customer treatment.
Competitive landscape
• Motor Finance: geopolitical and regulatory pressures,
together with aggressive competitor pricing, have disrupted
the UK market, although demand remains resilient.
• Premium Finance: market remains competitive amongst
third-party lenders, direct insurers and self-funded brokers.
• Savings: competition remained strong for retail deposits as
interest rates fell.
Economic environment
• Used car market activity has stabilised and is poised to
grow, though affordability remains under pressure.
• Electric vehicles now represent an increasing proportion of
all markets.
• Demand for premium finance remains robust within the UK
general insurance market of c.£80 billion.
• Insurance premiums have softened, reflecting increased
market competition and a stable reinsurance market.
Regulatory environment
• Maintain open and cooperative relationship with
regulators, including the FCA and PRA.
• Continued preparations to support operational
readiness for expected ISA reforms from April 2027.
• Enhanced oversight of customer communications,
support for customers in vulnerable circumstances and
Inclusive Design Framework introduced in Savings.
Competitive landscape
• Selectively growing where competitor capacity and
activity has reduced.
• Continued strong growth in the Irish motor business,
while reviewing additional growth opportunities.
• Maintained product availability across key Savings
markets, supported by agile pricing to reflect market
conditions, customer demand and funding needs.
Economic environment
• Maintaining a prudent approach to affordability.
• Adapting product offering in line with increased
demand, including strengthening dealer funding
support and broker facilities.
• Accelerating growth in Ireland through expansion into
large manufacturer dealer networks.
• Worked closely with the regulator as part of the
planned withdrawal from selected personal lines
relationships in Premium Finance.
External environment
What we are seeing
How we are responding
• Customers are increasing digital engagement and expect
straightforward digital services, while retaining access to
telephone support where needed.
• A growing proportion of UK customers starting their car-
buying journeys online and c.66% using online tools and AI
in the vehicle purchase journey.
• Customer affordability remains a key consideration,
influencing product selection and loan structures.
• Actively positioning distribution where customers are
choosing to finance, continued expansion and
optimisation of our dealer and broker network, and
seamless integration into customer journeys.
• Adapting product structures and enhancing customer life
cycle propositions to meet evolving customer needs.
• Continuing to enhance our digital and telephone
service in Savings, evidenced through improved
customer satisfaction scores and call answer times.
Customer behaviour
What we are seeing
How we are responding
• Digital channels, new technology and AI are expected to
provide a differentiated offering, an improved customer
experience and focus on improving speed of service for
lenders.
• Significant investment in modernising origination and
collections and recoveries platforms to improve speed
of decisioning, underwriting consistency and operational
efficiency.
• Extending digital capabilities to support customer self-
service and reduce cost-to-serve.
• Simplified website navigation and improved accessibility
of customer journeys via Savings platform.
• Using data and feedback to identify online friction points
and prioritise improvements in Savings.
Technology and digital
What we are seeing
How we are responding
Strategic report
Governance report
Financial statements
19
Property
Specialist development and bridging finance
We combine medium-term property development finance across all living sectors, commercial
development and residential investment finance, in addition to short-term specialist lending across
the UK.
Close Brothers Group plc Annual Report 2026
20
Property loan book at 31 July 2026
£1.8bn
How we win
78.0
67.2
49.0
NIM
Bad debt
Expense/
income ratio
1
6.5%
2.0%
28%
85%
15%
Property Finance
£1.5bn/85%
Commercial Acceptances
£0.3bn/15%
Providing personalised, flexible finance to
property developers and investors.
"Specialist expertise and trusted long-
term relationships have enabled us
to continue growing successfully.
We have diversified our offering and
make the process as simple as
possible for our customers. We do
what we say, and we deliver on time."
Phil Hooper
Chief Executive Officer Property
Fast, responsive credit
decisions and operations
Reputation for consistent
support through the
economic cycles
Sector expertise in property
asset classes and first-class
customer service
Being a long-term partner
who our customers can trust
2024
2025
2026
1. All financial metrics for the 2026 financial year.
Property Finance
• Secured residential development finance across living
subsectors for experienced developers and
operators.
• Market leader in UK residential development finance
over many years.
• Customer base over 500 developers, providing
lending solutions from £1m-£70m.
Commercial Acceptances
• Short to medium-term secured lending including
refurbishment and bridging loans.
• Flexible structures to support transitional property
assets.
• 400 customers with loans from £50k-£10m.
• Coverage focused on London and the South East.
Property adjusted operating profit (£m)
Our operating environment
Regulatory environment
• Government initiatives to increase housing delivery through
planning reform.
• Evolving energy requirements.
Competitive landscape
• Larger high street banks remain active but typically focused
on lower-risk "vanilla" schemes with limited flexibility and
slower processes.
• Challenger banks, non-bank and private credit lenders
remain active but are increasingly selective.
• This is creating a funding gap for SME housebuilders and
further paving the way for experienced, relationship-led
lenders.
Economic environment
• Higher interest rates continue to weigh on housing activity,
customer confidence and sale prices, with SME developers
operating in more challenging conditions.
• Structural undersupply of UK housing persists, with annual
completions remaining below government targets of c.300k
homes per annum as the cost of building new homes
continues to rise (up £76k per home since 2020).
• Demand for living sectors, including PBSA and BTR,
remains supported by structural demographic trends and
strong institutional investor demand.
Regulatory environment
• Acting as a voice for SME lenders through our "State of
Play" report and the All-Party Parliamentary Group
(“APPG”) for SME Housebuilders, including sharing the
sector's views on planning reform.
• Monitoring developments in energy efficiency
requirements.
Competitive landscape
• Continuing to support SME housebuilders, particularly
where mainstream capacity has reduced.
• Leveraging our experience to provide certainty of
execution in a more selective market.
• Maintaining disciplined underwriting and pricing.
Economic environment
• Continuing to support established SME housebuilders
through a more challenging market environment.
• Leveraging the opportunity in new growth sectors.
• Accelerating regional penetration and presence.
• Innovative product development, such as our new
offerings: Revolving Credit Facility and CA Revolve.
• Engaging with government initiatives to support SME
housebuilding and housing delivery, for example
through delivering the ENABLE build programme with
the British Business Bank and actively supporting the
APPG for SME Housebuilders.
External environment
What we are seeing
How we are responding
• Developers are taking a more cautious and selective
approach to new project origination, with increased focus
on scheme viability and delivery risk.
• Developers are prioritising schemes with stronger visibility
on costs, funding and exit strategies in an uncertain
demand environment.
• Maintaining our approach of supporting clients through
the cycle, combining strong underwriting discipline with
a focus on structuring and executing viable
transactions.
Customer behaviour
What we are seeing
How we are responding
• Improvements in process efficiency to improve speed of
service to customers.
• Continuing to enhance internal processes and systems
to improve speed, consistency and execution for
customers, while maintaining a relationship-led
approach that supports customers through complex
and evolving market conditions.
Technology and digital
What we are seeing
How we are responding
Strategic report
Governance report
Financial statements
21
Leading expertise
across specialist
finance
Preformed Windings is a highly specialised UK firm operating in
advanced manufacturing, producing high-voltage bars and coils
used in critical generators and motors.
As demand grew, the business needed to bring its production,
testing and development capability together in a larger facility,
while maintaining the working capital required to keep
operations moving.
Working collaboratively across our Invoice Finance and Asset
Finance teams, Close Brothers delivered a funding package
tailored to Preformed Windings. Invoice Finance, supported by
the Growth Guarantee Scheme, provided additional cash flow
funding, while Asset Finance refinanced existing specialist
machinery through a sale and hire purchase back arrangement.
This demonstrates the strength of our expertise-led approach.
Drawing on specialist knowledge from across our businesses,
the teams were able to structure a complete funding solution
that supported both immediate investment and long-term
growth.
“Close Brothers understood
the commercial opportunity
and operational complexity,
structuring their support
accordingly.”
James Stevens
Chief Executive Officer,
Preformed Windings
.
Close Brothers Group plc Annual Report 2026
22
Stakeholder engagement
Delivering for our stakeholders
At Close Brothers, we have a long-term track record of
creating value and delivering positive outcomes for all of our
stakeholders.
We work hard to understand and meet the needs of our
different stakeholder groups, engaging with them and
adapting our service and offering to create value for them.
We undertake a comprehensive programme of stakeholder
engagement and consider the feedback provided,
embedding this in the decision-making process throughout
the group.
Section 172 Statement and Statement of
Engagement with Employees and Other
Stakeholders
Section 172(1) of the Companies Act 2006 requires the
directors of a company to act in a way that they consider, in
good faith, would be most likely to promote the success of
the company for the benefit of its members as a whole, and
in doing so have regard (amongst other factors) to various
other considerations and stakeholder interests:
• the likely consequences of any decision in the long term;
• the interests of the company’s employees;
• the need to foster the company’s business relationships
with suppliers, customers and others;
• the impact of the company’s operations on the community
and the environment;
• the desirability of the company maintaining a reputation for
high standards of business conduct; and
• the need to act fairly as between members of the
company.
The Board is responsible for establishing and overseeing the
company’s values, strategy and purpose, all of which centre
around the interests of key stakeholders and other factors
set out in section 172(1).
The Directors are conscious that their decisions and actions
have an impact on stakeholders, including employees,
customers, suppliers, communities and investors, and they
have had regard to stakeholder considerations and other
factors in section 172(1) during the year.
Regular engagement with stakeholders, both directly and
indirectly via management, has continued to be an important
focus for the Board and has ensured that the Directors are
aware of and have effective regard to the matters set out in
section 172(1). Throughout the year, the Board received and
discussed stakeholder insight and feedback and it ensured
that stakeholder considerations were taken into account in
the Board’s deliberations and decision-making.
Whilst the Board acknowledges that, sometimes, it may have
to take decisions that affect one or more stakeholder groups
differently, it seeks to treat impacted groups fairly and with
regard to its duty to act in a way that it considers will be
most likely to promote the success of the company for the
benefit of its members as a whole, having regard to the
balance of factors set out in section 172(1).
Considerations relating to the factors in section 172(1) are an
important part of governance processes and decision-
making at both Board and executive level, and more widely
throughout the group. For example, the schedule of matters
reserved to the Board and the terms of reference for each of
the Board’s committees emphasise the importance of
decision-making with regard to relevant factors under
section 172(1) and broader stakeholder considerations.
Necessarily in a large and regulated group, some decisions
are taken by management or the directors of subsidiary
companies. These decisions are taken within parameters set
by the Board and there is a robust framework that ensures
ongoing oversight, monitoring and challenge by the Board
and its committees (including certain decisions and activities
that are always reserved to the Board or its committees). The
Board has regard to relevant factors set out in section 172(1)
in its activities in these areas, including considerations
relating to the potential impact of delegated decisions on the
long-term success of the group as a whole, the group’s
reputation for high standards of business conduct and the
consequences of local decisions on the group’s
stakeholders.
Detail on the Board’s engagement with, and consideration of,
the company’s stakeholders can be found on pages 119 to
121 of the Corporate Governance Report.
Strategic report
Governance report
Financial statements
23
Customers and
partners
Customers and partners are central to our purpose.
We aim to help them access financial solutions that
meet their needs, supported by specialist expertise,
responsive service and trusted relationships.
Key priorities of our customers
and partners
• They value consistent service, products that deliver
value, strong personal relationships, fair conduct
and support that adapts to changing economic,
technological and regulatory conditions.
• Our approach is to be flexible, clear and
responsive, making decisions informed by
expertise and executing with pace. We want
customers, partners and colleagues to feel valued
and confident, and to find it easy to do business
with us.
• Listening, learning and acting is central to this. We
gather feedback, monitor sentiment and use long-
running customer forums to bring the voice of the
customer into decision-making. Feedback from
forums, customer metrics and operational insight
helps us improve processes, collaborate across
teams and enhance the customer experience.
Our engagement during the year
• During the year, we delivered customer-focused
training to support continuous improvement,
streamline processes and enhance the customer
experience.
• We also strengthened digital capabilities, making it
easier for customers and partners to access our
products and services and improving
responsiveness across several businesses.
• The feedback process has led to practical
improvements, including extending our “language
line” to support Motor Finance customers where
English is not their first language, building on
functionality already available in Premium Finance.
We have also improved support for vulnerable
customers through automated processes,
colleague training and, in Savings, a dedicated
Extra Support Group and forum.
• Looking ahead, we will continue to capture,
consolidate and act on customer and partner
sentiment across end-to-end journeys, helping us
deliver a differentiated experience and earn
customer loyalty.
Regulators and
government
We are committed to sustaining high standards of
business conduct in line with regulatory,
governmental and legal expectations and operating
prudently within the laws and regulations that apply
to us.
We foster an open, transparent and cooperative
relationship with regulators, government authorities
and trade associations in the jurisdictions in which we
operate. Active engagement helps to ensure we are
aware of and adapting to the evolving regulatory
framework.
Key priorities of our regulators
and government
• Achieving good customer outcomes.
• Operational and financial resilience.
• Strategic risk management.
• Data security.
• Financial crime prevention.
• Corporate social responsibility.
• Digitisation, use of artificial intelligence and
enhanced data analytics.
• Supporting growth and innovation.
Our engagement during the year
• We have engaged constructively with our
regulators during this period, engaging in key areas
of regulatory interest including the Premium
Finance Market Study as well as the FCA’s review
of historical motor finance commission
arrangements and proposed redress scheme.
• We have also engaged with the government, the
FOS, and our regulators in respect of the proposals
to modernise the UK redress system.
• We continued to enhance our approach and ensure
this aligns with regulatory expectations. We actively
monitored the FCA’s formal and informal guidance
on Consumer Duty as well as the results of the
annual Financial Lives survey and the Consumer
Protection Code within our Irish business.
• We continued to engage actively with the PRA on
our IRB application and Basel 3.1 implementation.
• We undertook reporting and analysis as requested,
and held regular meetings with our regulators,
enabling them to better understand our business
activities, strategic plans and how we are operating
in a controlled and prudent manner.
Stakeholder engagement continued
Close Brothers Group plc Annual Report 2026
24
Suppliers
Our business continues to be supported by a diverse
and reliable network of suppliers, which plays an
important role in enabling us to deliver consistently
high standards of service to our customers and
partners. We are committed to maintaining
transparent, sustainable and mutually beneficial
supplier relationships, underpinned by fair
commercial practices, clear expectations and
effective oversight.
Our approach to supplier engagement is based on
openness, accountability and collaboration. We work
with suppliers to support delivery against our
business objectives, while identifying opportunities to
improve service, strengthen controls and achieve
better long-term outcomes for Close Brothers and its
stakeholders.
Key priorities for our suppliers
• Building strong, sustainable relationships.
• Fair, ethical and equitable business conduct.
• Supporting clear, timely and efficient processes.
• Understanding and aligning with the group’s
purpose, strategy and priorities.
• Maintaining robust and proactive risk management.
• Delivering good service outcomes and operational
resilience.
• Achieving appropriate commercial value.
Our engagement during the year
• We continued to engage with suppliers through
established relationship management, oversight
and governance processes, including regular
engagement with key strategic suppliers to review
service performance, discuss emerging risks,
monitor delivery against expectations and identify
opportunities for improvement.
• We also continued to develop our approach to
supplier oversight, with a focus on ensuring that
supplier relationships remain aligned to business
needs, regulatory expectations and our risk
management framework. This supports greater
transparency across our supplier population and
helps ensure that appropriate attention is given to
suppliers that are material to our operations,
customers or resilience.
• In July, we held our annual technology strategic
partner event, with 35 suppliers in attendance. This
proved a great opportunity to share our strategic
challenges, hear about innovative ideas developed
by our partners, and encourage valuable intra-
supplier discussions.
• We remain committed to building strong,
collaborative supplier relationships that support
mutual success, effective risk management and the
continued delivery of good outcomes for our
customers, clients, partners and the wider
business.
Colleagues
With approximately 2,400 FTE around the UK, Ireland,
the Channel Islands and Germany, we have a diverse
and motivated workforce which delivers the highest
levels of service to our customers and partners. We
are committed to the development of our colleagues,
ensuring they are supported and engaged.
Listening to our colleagues enables us to build an
engaged workforce, allowing us to develop and retain
high levels of expertise. We are able to ensure we are
considering the views of all colleagues and making
sure everyone feels included.
Key priorities of our colleagues
• A safe working environment.
• A fair and inclusive culture where employee
feedback is valued.
• Being appropriately rewarded for their
contributions.
• Opportunities for training and development.
Our engagement during the year
• We created our Employee Engagement Forum
where members serve as catalysts for change,
acting as a trusted channel for feedback,
supporting colleague outreach and contributing to
our organisational change efforts both across the
group and within local business areas. The forum
plays an important role in building support for
change initiatives, being a vital link between the
Executive Committee, senior leadership and the
wider organisation. Further detail on the Employee
Engagement Forum and how employee
engagement has been considered through the
transformation programme can be found on page
121.
• We conducted our latest employee opinion survey,
which closed in May 2026, to gather feedback from
our colleagues, anonymously. The results of this
survey gave us insight into key topics including our
customers and clients, leadership, culture, a sense
of belonging, and colleague wellbeing. Managers
were assigned access to the survey results for their
teams to understand more around colleague
sentiment and determine localised action plans.
This ensures we are focusing on the areas that
matter most to our colleagues, as well as ensuring
we are meeting the needs of other stakeholders.
• We held regular town halls, providing employees
with updates from across the business and the
opportunity to ask questions directly to senior
management.
• We continued to engage with colleagues at the
point of joining, when returning from parental leave
and celebrating work anniversaries, through
completing surveys to share their personal
experiences of working at Close Brothers.
• We have eight employee-led inclusion networks
which act as a voice for our colleagues.
Strategic report
Governance report
Financial statements
25
Communities
and environment
Close Brothers is committed to contributing long-
term value and making a positive impact on the
communities in which we operate and the
environment more broadly. This underpins the
growing range of programmes and initiatives we
support that benefit society and the environment.
Engaging with local communities helps the Board and
our employees develop their understanding of our
customers and partners so that we can support them
and help them to achieve their ambitions, whilst also
building employee engagement. We firmly believe
that environmental considerations should form an
integral part of our business decisions, and
employees across the group are actively engaged on
responsible behaviours and environmental issues.
Key priorities of our communities and
the environment
• A suitable strategy for approaching sustainability
issues.
• Support for community initiatives.
• Take active steps to ensure equity of opportunity,
regardless of background or experience.
• A long-term focus on addressing the impacts of
climate change.
Our engagement during the year
• Colleagues completed numerous volunteering
activities to positively impact local communities,
including volunteering at food banks, soup kitchens
and local hospices and supporting youth groups
such as Guides, Scouts and children’s sports
teams.
• Several colleagues, including members of our
Group Executive Committee, continue to fulfil
trustee roles for various charities to support local
communities.
• Supported social mobility and disability awareness
programmes, hosting 14 interns across the group
in partnership with upReach and Variety, the
Children's Charity.
Investors
Close Brothers has a proven and resilient business
model and is focused on generating long-term,
sustainable value for its investors, while also
maintaining a strong balance sheet.
Our investors are the providers of capital to our
business, so it is important that we engage actively
with them and listen and respond to their feedback
through an established and comprehensive
programme throughout the year.
Key priorities of our investors
• Strong returns and financial resilience through the
cycle.
• Managing the impact on the group following the
FCA’s review of historical motor finance
commission arrangements and any subsequent
consumer redress scheme.
• Capital generation and distributions.
• Sustainable business model.
• Appropriate governance practices and regard for
environmental and social responsibility.
Our engagement during the year
• Continued our comprehensive programme of
communication, providing regular market updates
and, in total, hosting over 200 meetings in the year
with current and prospective equity and debt
investors.
• Held analyst presentations for the Half Year 2026
and 2025 Preliminary results and attended multiple
sales desk briefings and conferences, enabling
market participants to further understand the
performance.
• In March, alongside our Half Year results, we also
hosted a deep dive business update, outlining the
business and market opportunity for each of our
businesses and providing further detail on the
group's strategy and investment case.
• Undertook investor roadshows covering the UK,
Europe and North America, meeting more than 70
existing and prospective equity and debt holders.
• Held our annual corporate governance roadshow,
with our Chairman meeting with 12 of our largest
shareholders.
• Welcomed retail investors at our AGM, where they
had the opportunity to engage with Board
members.
• Regularly engaged with all of our sell-side analyst
followers, as well as our credit rating agencies.
Stakeholder engagement continued
Close Brothers Group plc Annual Report 2026
26
Consistent service supporting
lasting ambition
Close Brothers Motor Finance has supported
Car Brothers Northern Ireland since the
business was established in 2020, initially
supplying funding to help build its stock while
preserving capital to invest in infrastructure.
As the company has grown, Close Brothers
has remained a consistent partner. Through a
dedicated account manager who provides
practical guidance and responsive support, the
dealership has access to a familiar team that
understands its business and ambitions.
This continuity is increasingly valuable as
changing regulation, customer expectations
and the transition to electric vehicles reshape
the motor industry.
The relationship demonstrates that
consistent service does not mean standing
still. By combining dependable personal
contact with products, tools and expertise
that evolve with the market, we can
continue to support the dealership through
its next stage of development.
“We want to have a
successful dealership and
have no doubt that Close
Brothers are going to be
beside us, supporting us
all the way.”
Colin McNab
Director, Car Brothers
Northern Ireland
Strategic report
Governance report
Financial statements
27
Sustainability report
In our Sustainability Report, we set out how we are
embedding our responsibility across the group, grounded in
our distinctive model: deep expertise, strong customer
relationships, disciplined risk management and a focus on
delivering long-term value for all our stakeholders.
Our approach is both business-led and customer-led,
recognising that customers are progressing through their
sustainability journeys at different paces, not only across
sectors but also within them. Rather than applying a single
group-level pathway or interim targets that would not reflect
this diversity, we focus on supporting customers in practical,
commercially viable ways that align with their individual
transition needs towards more sustainable practices.
We remain committed to our ambition of achieving net zero
across our operations, supply chain and the activities we finance
by 2050 or sooner, structured around three areas of focus:
1.Achieving net zero operational emissions
We remain focused on reducing our own environmental
impact across the areas we can directly control. Through
2026, we have further reduced our Scope 1 and 2 emissions
against our 2019 baseline by 82%, while continuing to work
with our supply chain to strengthen the measurement and
management of relevant Scope 3 operational emissions.
2. Monitoring and managing financed emissions
By providing finance, expertise and tailored support, we aim
to help customers decarbonise in ways that are achievable,
proportionate and consistent with their business priorities. To
track our progress effectively, we continue to develop our
understanding of the emissions linked to the assets and
businesses we finance, giving us a clearer basis for
managing climate-related impacts and delivering against our
climate ambitions.
3. Financing the transition
Sustainability-related financing is complementary to our
existing portfolio and relationship-led model. By helping
customers invest in assets, properties and technologies that
improve efficiency, reduce reliance on fossil fuels or respond
to changing end-market demand, we can deepen customer
relationships, support attractive risk-adjusted returns and
position the group to adapt quickly and capture future
growth opportunities. We are building deeper capability in
areas where sustainability, efficiency and commercial
performance increasingly intersect.
Our divisions understand customers' day-to-day financing
requirements, the constraints they face and the opportunities
that arise as technology, regulation and customer demand
evolve. This enables us to support sustainability-related
investment alongside normal business-as-usual financing
needs, rather than treating it as a separate or standalone
activity.
This approach is already embedded across the group. In
Commercial, we continue to support long-term UK
infrastructure, including financing a 40MW solar project in
Shropshire for Rock Farm. In Motor Finance, we continue to
support EV adoption through our partners, capturing customer
demand. In Property, sustainability is increasingly embedded
within lending and customer relationships, including supporting
customers developing eco-homes, Passivhaus schemes and
Modern Methods of Construction. These examples
demonstrate how we can help customers access lower-
carbon, more efficient options while continuing to apply the
same disciplined approach to underwriting, pricing and
returns.
Our progress has also been recognised by the Financial
Times Europe's Climate Leaders ranking, where we placed
34th in Europe among financial services, near the top of our
peer group, for our progress in reducing greenhouse gas
emissions and disclosing climate-related financial metrics.
Our wider sustainability agenda is underpinned by our culture
and focus on customers, colleagues and the communities.
Financial inclusion remains a key part of how we create long-
term value, supporting SMEs, borrowers and savers across the
UK with access to specialist finance and savings products. Our
relationship-based model enables us to help customers who
may be under-served by larger financial institutions, supporting
economic activity, job creation and prosperity in communities
across the UK. In providing access to finance and savings
products throughout economic cycles, we play an important
role in supporting the real economy and the effective
functioning of the UK financial system.
A strong, aligned culture is essential to delivering this
agenda. When our colleagues understand our priorities and
work together in an inclusive environment, we can bring the
full strength of the group to bear for our customers.
By maintaining a clear connection between sustainability,
culture, customer outcomes and long-term value creation,
we continue to support stakeholders and build a stronger,
more resilient business.
Close Brothers Group plc Annual Report 2026
28
Our sustainability objectives
Supporting our customers and partners in the transition
towards more sustainable practices.
Promoting an inclusive culture in everything we do.
Reducing our impact on the environment and
responding to the threats and opportunities of climate
change.
Promoting financial inclusion, helping borrowers that
might be overlooked by larger finance providers and
enabling savers to access financial markets.
What sustainability means at Close Brothers
At Close Brothers, we are here to help people and businesses thrive. This means supporting our
colleagues and customers, as well as the communities and environment in which we operate.
“Our responsibility is to help
address the social, economic and
environmental challenges facing
our business, employees and
customers. By understanding our
customers' individual needs and
providing disciplined, specialist
finance, we can help them invest
in more efficient, sustainable
solutions in a way that supports
their ambitions and strengthens
our business."
Mike Morgan, Chief Executive
Our car fleet
Our car fleet is now
72%
battery electric with average stated emissions
now down to 8.5 gCO2/km (2025: 14.7 gCO2/km).
Our green lending
£1 billion+
has been financed by our energy team across
multiple energy projects over the last 12 years.
£226 million
lending for zero emissions battery electric
vehicles achieved in this financial year
(2025: £154 million).
Our charitable giving
£75,000
donated to charities aligned with our ESG goals
(2025: £100,000).
Our inclusivity
92%
of our colleagues feel included (2025: 91%).
Our communities
1,288
reading sessions have been delivered by 74
colleagues since the start of our partnership
with Bookmark Reading Charity in 2020.
Our emissions
82%
Scope 1 and 2 emissions (market-based)
reduction since 2019 (2025: 53%).
32%
Scope 1 and 2 emissions (market-based)
reduction in 2026.
Our social mobility
14 students
completed our six-week internship programme in
partnership with upReach and Variety, the
Children's Charity.
Our culture
90%
of employees believe they are treated with
respect (2025: 90%).
Environmental
Social
Governance
Strategic report
Governance report
Financial statements
29
8.5
14.7
20.7
23.6
32.9
57.3
2026
2025
2024
2023
2022
2021
Task Force on Climate-related Financial Disclosures Report
We are pleased to present our fifth Task Force
on Climate-related Financial Disclosures ("TCFD")
report. Our disclosures comply with FCA UK
Listing Rule (UKLR) 6.6.6R(8) and are consistent
with the TCFD's 2017 Recommendations.
Where practicable, we have also incorporated
the 2021 Annex to the Implementing Guidance.
Climate progress
During the financial year, Close Brothers delivered against its
climate strategy through our three pillars: achieving net zero
operations, monitoring and managing financed emissions,
and financing the transition. The group reduced operational
emissions, strengthened the quality and coverage of
financed emissions reporting, and delivered measurable
progress in transition-related financing. This progress
reflects Close Brothers' business-led approach to climate
management, balancing climate-related risks and
opportunities while maintaining a resilient business model.
Highlights include:
Climate risk and resilience
• We completed a comprehensive review of climate risk
management against the Prudential Regulation Authority’s
(“PRA”) Supervisory Statement SS5/25 expectations,
including climate scenario analysis.
• This assessment supported the group's view that its
business model remains resilient to climate-related risks
across all time horizons, driven primarily by its short
average lending tenor and predominantly UK-based
customer and asset base.
• We improved our climate risk monitoring through
expanded physical risk indicators and continued to embed
climate factors further within governance and risk
management processes.
Operational emissions
• Scope 1 and 2 market-based emissions from continuing
operations reduced by 32%, from 1,160 tCO₂e in 2025 to
790 tCO₂e in 2026.
• Total emissions have decreased by 82% compared with
the 2019 baseline (noting the baseline has not been
restated to account for business disposals and therefore
the reduction reflects changes in the group's structure
rather than emissions reductions alone).
• Progress was supported by estate optimisation, fleet
electrification, renewable electricity procurement and
targeted energy-efficiency initiatives across the property
portfolio, including occupancy-based building controls and
heating system optimisation.
Financed emissions
• Financed emissions reporting was enhanced through more
granular PCAF-aligned methodologies, improved data
quality, and increased transparency across our lending
portfolio.
• Assessed approximately £9.3 billion of lending exposure,
covering 96% of the loan book, with financed emissions
intensity remaining broadly stable year on year.
Supporting customer transition
• We supported customers through financing activities
across renewable energy, electric vehicles, sustainable
property and wider transition opportunities, including
continued lending with a bespoke Green Asset Fund
building expertise within emerging technologies, and £226
million of financing for zero-emission battery electric
vehicles during the year.
External ratings
• External recognition remained strong, with a 2025 CDP
Climate Change score of B, and a current MSCI
environmental, social and governance (“ESG”) rating of AA
and a Sustainalytics ESG Risk Rating of 23.8.
• Recognition by the Financial Times as one of Europe’s
climate leaders.
Climate-related risks and opportunities are integrated into
Close Brothers' existing governance framework and subject
to oversight through established Board, executive and risk
management structures. The Board is responsible for the
long-term success of the group and oversees the delivery of
the group's sustainability and climate strategy, including the
management of climate-related risks and opportunities. This
oversight is supported by defined roles and responsibilities
across the Board and its committees, ensuring climate
considerations are appropriately reflected in strategic
decision-making, risk management, and business planning.
Board oversight
The Board retains overall responsibility for oversight of
climate-related risks and opportunities and for considering
the resilience of the group's strategy under a range of future
climate outcomes. They receive regular updates on
sustainability and climate-related matters and approve the
group's overall approach to risk management, including how
climate factors are incorporated.
The Board Risk Committee ("BRC") supports the Board by
overseeing the identification, assessment, and management
of climate-related risks across the group. During the financial
year, the Committee reviewed the outcomes of the group's
climate-related risk assessment and oversaw the action plan
arising from the group's SS5/25 self-assessment, including
improvements to climate risk management, monitoring and
reporting.
Sustainability report continued | Task Force on Climate-related Financial Disclosures report
Close Brothers Group plc Annual Report 2026
30
Sustainability and climate governance
Management responsibility
The Chief Executive is accountable for the group's
sustainability and climate strategy and is supported by the
Executive Committee in determining how climate-related
risks and opportunities are considered within business
strategy and operations. At group level, the Executive
Committee oversees implementation of the sustainability and
climate strategy, reviews progress against key objectives
and priorities, and monitors delivery of climate-related
actions arising from risk assessments, scenario analysis and
regulatory developments.
The Group Chief Risk Officer ("GCRO") has responsibility for
the management of climate-related financial risks. Climate
risk is managed through the group's existing risk
management framework and governance processes, with
oversight provided through the Group Risk and Compliance
Committee ("GRCC"), Credit Risk Management Committee
("CRMC") and other established risk forums. Climate-related
matters are reported through regular risk reporting channels,
ensuring climate risks are assessed, monitored, and
managed alongside the group’s principal risks and other
emerging risks. During the financial year, climate risk
monitoring was further enhanced through additional physical
risk monitoring and continued development of climate-
related management information.
Climate capability and continuous improvement
Responsibility for climate-related reporting, risk management
and oversight is embedded across relevant functions,
including Risk, Investor Relations, and Procurement. During
the year, Close Brothers continued to strengthen climate-
related capabilities through targeted professional
development and ongoing engagement with evolving
industry standards and regulatory expectations. This
included relevant professional development undertaken by
members of the risk team to maintain and build climate
expertise, including programmes such as the Partnership for
Carbon Accounting Financials (“PCAF”) Academy and the
Global Association of Risk Professionals (“GARP”)
Sustainability and Climate Risk Certificate.
The group is strengthening its approach to climate
governance through planned improvements to climate risk
monitoring, embedding climate factors within risk
management frameworks, and periodic review of climate risk
materiality and scenario analysis.
The Group is also supported by edenseven, an independent
sustainability consultancy, which provides technical support
on climate-related reporting, operational greenhouse gas
emissions accounting, and evolving regulatory and
disclosure requirements.
Close Brothers' climate strategy is delivered through three
interconnected pillars: achieving net zero operations,
monitoring and managing financed emissions, and financing
the transition. Together, these pillars support the group's
ambition to reduce its operational climate impact, strengthen
understanding of emissions associated with lending
activities, and support customers as they adapt to a lower-
carbon economy.
As a specialist lender with a predominantly UK-focused
portfolio, Close Brothers aligns its climate ambitions with its
wider business strategy, recognising that progress towards a
lower-carbon economy will be shaped by evolving customer
needs, technological developments, regulatory change and
market opportunities.
Climate-related risks and opportunities
Close Brothers identifies climate-related risks and
opportunities through monitoring of lending exposures and
climate scenario analysis. Climate-related risks are
considered across the group's defined time horizons of short
term (0-1 year), medium term (1-3 years) and long term
(greater than 3 years to 2050). The most relevant risks arise
through both transition and physical channels, while
opportunities are linked to the group's specialist lending
model and its ability to respond to customer investment
needs as the economy decarbonises.
Strategic report
Governance report
Financial statements
31
Climate strategy
Time horizon
Climate-related risks identified
Climate-related opportunities identified
Implications for strategy and business
planning
Short term
(0-1 year)
Evolving regulatory and
supervisory expectations,
including emerging climate-
related reporting and disclosure
requirements, may increase
compliance obligations and the
need for enhanced climate risk
data, monitoring and reporting
capabilities.
Customer demand for renewable
energy, battery electric vehicles,
sustainable property and wider
transition-related financing.
Supports ongoing development of
sustainable finance activities,
climate risk monitoring and
reporting, and incorporating
climate risk factors within lending
and risk management processes.
Medium term
(1-3 years)
Changes in policy, market
conditions, customer transition
pathways and asset values may
influence the risk profile of
financed assets and customer
sectors. Climate considerations
may increasingly influence lending
decisions and sector and asset-
class analysis.
Growth in transition finance,
electrification, renewable energy
infrastructure and sustainable
property opportunities.
Supports further development of
financed emissions
methodologies, monitoring of
lending exposures and oversight
of financed assets.
Long term
(3 years - 2050)
Physical climate risks, including
flooding, severe weather events
and broader climate impacts
affecting customers, property-
related exposures, supply chains
and operations.
Opportunities to support
customer adaptation measures,
resilience investments and
technologies that contribute to a
lower-carbon economy.
Supports the ongoing
development of lending portfolios,
climate risk assessment
methodologies, scenario analysis
capabilities and building climate
insights into strategic planning.
During the year, the group monitored these risks and opportunities through its climate risk management framework. The
outputs informed the group's assessment of strategy resilience, as set out below.
Impact on strategy and business planning
The group's climate strategy informs business planning by
linking identified climate-related risks and opportunities to
monitoring of lending exposures, risk management,
customer financing priorities and operational decision-
making. This ensures climate considerations are addressed
through existing strategic and risk processes, rather than
managed separately from the group's wider business model.
During the year, this approach supported continued action
across operational emissions reduction, financed emissions
methodology improvements and transition-related customer
financing.
Close Brothers' business-led approach provides flexibility to
respond to evolving market, technological and regulatory
developments while maintaining disciplined risk management
across its lending activities.
Strategy resilience
During the financial year, Close Brothers completed climate
scenario analysis using the Network for Greening the
Financial System ("NGFS") Delayed Transition and Current
Policies scenarios to assess the implications of physical and
transition risks across multiple time horizons to 2050. This
analysis informed the group's assessment of climate-related
risks and opportunities and the resilience of its business
model. The group intends to refresh this analysis periodically
as part of its ongoing approach to climate risk management.
These scenarios provide contrasting views of potential
climate futures and their implications for the group. The
Delayed Transition scenario reflects a disorderly transition in
which global emissions do not begin to decline until 2030,
requiring rapid and stringent policy intervention thereafter to
limit warming to approximately 1.7°C. In contrast, the
Current Policies scenario assumes no additional climate
policies beyond those already implemented, resulting in
continued emissions growth, significantly higher physical
climate risks and approximately 3°C of warming by 2100.
Together, these scenarios enabled Close Brothers to assess
climate-related risks from both a high transition risk
perspective and a high physical risk perspective, providing
insight into the potential impacts of differing policy
responses and levels of climate change. Considering both
scenarios therefore provides a balanced and comprehensive
view of the group's climate-related risks and opportunities.
The assessment reaffirmed the resilience of the group's
business model and did not identify any material
idiosyncratic climate-related risks. A key factor supporting
this conclusion is the group's relatively short average lending
tenor of approximately 16 months, which enables lending
portfolios to adapt over time in response to evolving
customer preferences, technological developments,
regulation and market conditions. This flexibility helps
mitigate the potential impact of both transition and physical
climate risks over the longer term.
Sustainability report continued | Task Force on Climate-related Financial Disclosures report
Close Brothers Group plc Annual Report 2026
32
Climate-related risks are managed through Close Brothers' existing Enterprise Risk Management Framework ("ERMF") and are
assessed alongside principal and other emerging risks. The group recognises that climate-related risks may affect existing risk
categories, including credit, operational, reputational, funding and liquidity, and third-party risks. Climate factors are therefore
embedded within existing governance, risk management and decision-making processes rather than managed as a standalone
risk category.
Identification and assessment of climate-related
risks
Close Brothers identifies and assesses climate-related risks
through a combination of established risk management
processes, sector and asset-class analysis and climate
scenario analysis. Climate-related risks are considered
across both transition and physical risk channels and are
assessed over short, medium and long-term time horizons to
reflect the potential timing and nature of climate-related
impacts.
Climate scenario analysis is a key tool used to support the
identification and assessment of climate-related risks. During
the financial year, the group used scenario analysis to assess
potential implications for its business activities, lending
portfolios and customers across multiple time horizons.
Outputs from the assessment will be reviewed annually
through the Internal Capital Adequacy Assessment Process
(“ICAAP”), with climate scenario analysis refreshed at least
every five years.
In addition to scenario analysis, climate-related risks are
identified through ongoing monitoring of lending exposures,
counterparties and emerging risk trends. The group's climate
risk methodology is applied across the majority of the
Banking loan book and is used to identify exposures that
may be more sensitive to climate-related developments,
including energy-consuming assets such as motor vehicles
and lending to higher-impact sectors. Emerging regulatory,
market and sector-specific risks are also monitored to
assess potential impacts on customers and financed assets
over time.
Climate-related risk assessments are supported by
management information and risk reporting processes.
During the year, the group enhanced its approach to physical
risk assessment through the introduction of additional
monitoring, including flood-risk indicators within relevant
Property and Commercial portfolios. The outputs of climate
risk assessments are reviewed through established
governance processes and are used to inform risk
management activities, strategic planning and the ongoing
development of the group's climate risk framework.
The group is advancing its approach to climate risk
identification and assessment, including further development
of climate-related metrics and reporting capabilities.
Monitoring and management of climate-related
risks
Climate-related risks are monitored through established
governance, reporting, and risk management processes.
Risk committees, including the Group Risk and Compliance
Committee ("GRCC") and Board Risk Committee ("BRC"),
receive regular reporting on climate-related matters,
supported by management information, oversight of financed
assets, and climate risk assessments.
Monitoring activities focus on sectors, portfolios, and asset
classes that may be more sensitive to climate-related
Strategic report
Governance report
Financial statements
33
Risk management
developments, together with emerging regulatory, market,
and physical risk trends. During the financial year, Close
Brothers expanded its climate risk monitoring capabilities,
including the introduction of additional physical risk
indicators and flood-risk monitoring within relevant lending
portfolios.
Where climate-related risks are identified, these are
managed through existing risk management tools and
processes, including credit risk management, risk appetite
frameworks, policy development and operational resilience
arrangements. Climate considerations are incorporated into
relevant lending, supplier and third-party oversight
processes, helping to ensure that potential climate-related
impacts are considered alongside broader commercial and
risk factors.
During the year, Close Brothers continued to enhance its
climate risk management capabilities, with a focus on
improving the monitoring, oversight and reporting of climate-
related risks and opportunities and embedding climate
considerations within existing risk management processes.
Close Brothers uses a range of operational, financed
emissions and climate risk metrics to monitor climate-related
risks and opportunities and to assess progress against its
climate objectives. Metrics are reviewed through established
governance and risk management processes.
Metrics used to assess climate-related risks and
opportunities
The group uses both climate performance metrics and
climate risk metrics to support the assessment of climate-
related risks and opportunities. Operational emissions,
financed emissions and transition finance activity provide
insight into the group's climate impacts and transition-
related opportunities. Climate risk metrics are used to assess
lending exposures that may be sensitive to physical or
transition risks and support reporting through governance
and risk management forums.
Targets and performance monitoring
Achieving net zero operations
Close Brothers remains committed to its ambition of
achieving net zero operations by 2050 and monitors
progress through operational emissions and energy-related
performance metrics. Since 2019, Scope 1 and 2 emissions
have reduced by approximately 82% (noting the baseline has
not been restated to account for business disposals and
therefore the reduction reflects both changes in the group's
structure as well as emissions reductions). The reductions
reflect the impact of estate optimisation, renewable
electricity procurement, fleet electrification and energy
efficiency initiatives implemented across the group.
Monitoring and managing financed emissions
The group does not currently use financed emissions
reduction targets as a primary strategic measure, reflecting
its business-led approach and focus on supporting
customers' individual transition pathways.
Instead, the group monitors financed emissions data
alongside relevant climate risk indicators and measures of
sustainable finance lending. These measures support the
assessment of climate-related risks and opportunities and
help inform the ongoing development of the group's climate
strategy and risk management approach.
Financing the transition
Close Brothers supports customers through financing
solutions that enable the transition to a lower-carbon
economy. During the financial year, the group provided
continued support of renewable energy financing and £226
million of financing for zero-emission battery electric
vehicles. The group also continued to develop specialist
capabilities through its Green Asset Fund, supporting
investment in emerging technologies and sectors expected
to play an important role in the transition. In sustainable
property lending, 79% of the relevant portfolio is Energy
Performance Certificate (“EPC”) rated A or B, and the group
will respond to customer demand and evolving regulatory
frameworks in relation to energy-efficient homes and
sustainable developments.
Future focus
During the upcoming financial year, Close Brothers will focus
on implementing actions arising from its SS5/25 review,
including improving climate risk reporting, strengthening
physical risk assessment capability and building climate
insights into governance and risk management processes.
The group will continue to review opportunities to reduce
operational emissions, improve financed emissions data
quality and methodologies, and support transition-related
financing activities in response to customer demand,
regulatory developments and market opportunities.
Sustainability report continued | Task Force on Climate-related Financial Disclosures report
Close Brothers Group plc Annual Report 2026
34
Metrics and targets
Scope 1 and 2 operational emissions
(market-based) tCO2e
32%
operational emissions reduction in the year
Total energy use
(GWh)
26%
reduction in energy consumption
Our operational impacts
Scope 1
Buildings – fuel and refrigerants3
1
24
83
108
Owned vehicles – fuel3
575
930
575
930
Total Scope 1
576
954
658
1,038
Scope 2
Buildings – electricity3
83
94
371
432
Owned vehicles – electricity3
131
112
131
112
Total Scope 2
214
206
502
544
Total Scope 1 and 2 (Operational)
790
1,160
1,160
1,582
Scope 3 (Operational)
Category 1 – Purchased goods and services3
15,063
19,622
Category 2 – Capital goods3
4,514
4,902
Category 3 – Fuel and energy-related emissions3
178
194
Category 4 – Upstream transportation and distribution3
515
528
Category 5 – Waste generated in operations3
7
15
Category 6 – Business travel
848
859
Category 7 – Employee commuting3
1,730
3,622
Total Scope 3 (Operational)
22,855
29,742
Total Scope 1, 2 and 3 (Operational)
24,015
31,324
Of which UK
23,998
31,239
Market-based
Location-based
Greenhouse gas emissions1,2,4,5
Emissions source
2026
tCO2e
2025
tCO2e
2026
tCO2e
2025
tCO2e
Total energy use
5.29
7.14
Of which UK total energy use
5.23
6.97
Energy use
2026
GWh
2025
GWh
Operational Scope 1 and 2 emissions intensity
0.31
0.37
0.45
0.51
Operational Scope 1, 2 and 3 emissions intensity
9.37
10.1
Calculated using: Average number of employees in year
2,562
3,101
2,562
3,101
Market-based tCO2e per
employee
Location-based tCO2e
per employee
Emissions intensity
2026
2025
2026
2025
Notes on methodology
1. We have reported on all emission sources required under the Companies (Directors' Report) and Limited Liability Partnerships (Energy and Carbon
Report) Regulations 2018.
2. Emissions have been calculated in accordance with the Greenhouse Gas Protocol Corporate Accounting and Reporting Standard and are reported as
tonnes of carbon dioxide equivalent (tCO₂e). Emissions factors published by the UK government have been applied throughout the assessment.
Operational emissions have been calculated using activity-based data wherever available, including utility consumption, vehicle fuel use, travel records,
and supplier information.
3. To support meaningful year-on-year comparisons following the disposal of Winterflood and Brewery Rentals, 2025 comparative emissions have been
restated to exclude both businesses. Unless otherwise stated, all operational emissions disclosures presented in this report are reported on a
continuing operations basis.
4. During the year, methodological enhancements were implemented across several Scope 3 categories to improve the accuracy and completeness of
reported emissions. These included increased use of supplier-specific emissions factors, enhanced employee commuting calculations, and broader use
of activity-based data sources, contributing to lower, more precise emissions totals. Prior-year figures have been recalculated and restated on a
consistent basis to support comparability across reporting periods.
5. Vehicles are leased rather than owned; however, as Close Brothers has operational control over their use, the associated emissions are accounted for
as Scope 1 emissions.
6. Where primary data was unavailable, reasonable estimates and assumptions have been applied in accordance with the group's reporting methodology.
Scope 3 emissions will continue to be refined as data and reporting practices improve.
7. These reported emissions have not been subject to external assurance.
Strategic report
Governance report
Financial statements
35
1,160
790
7.14
5.29
2026
2025
2026
2025
Our financed impacts: Banking2,4
Scope 3
(category 15
– loan book only)
Business loans
5.0
36 %
214,009
0.06
5.0
35 %
181,495
0.05
Commercial real estate
4.3
3 %
13,624
0.05
4.2
2 %
15,526
0.06
Motor vehicle loans
2.8
38 %
706,374
0.19
2.8
36 %
672,777
0.19
Project finance
5.0
19 %
287,958
0.15
5.0
21 %
296,782
0.15
Out of scope
4 %
6 %
2026
2025
Financed emissions in
loan book – Bank
PCAF methodology
PCAF
score3
Proportion
of loan
book
Financed
emissions1,2
tCO2e
Economic
emissions
intensity
ktCO2e/
£ million
PCAF
score3
Proportion of
loan book
Financed
emissions1,2
tCO2e
Economic
emissions
intensity
ktCO2e/
£ million
Scope 3
(category 13
– downstream
leased assets)
Vehicle hire
2.0
122,362
1.0
187,809
Total financed
impacts tCO2e
1,344,327
1,354,389
Business
PCAF
score3
Financed
emissions1,2
tCO2e
PCAF
score3
Financed emissions1,2 tCO2e
Notes on methodology
1. All financed impact figures reflect the current group structure and the latest available calculation methodologies. Where relevant, prior-year figures have
been recalculated and restated on a consistent basis to support comparability across reporting periods.
2. Financed emissions have been calculated in accordance with the Partnership for Carbon Accounting Financials ("PCAF") Global GHG Accounting and
Reporting Standard. Current calculations primarily include Scope 1 and Scope 2 emissions associated with financed assets and businesses. Close
Brothers continues to engage with PCAF and industry peers to support the ongoing development of methodologies, data quality and financed
emissions reporting practices.
3. PCAF data quality scores range from 1 (highest quality) to 5 (lowest quality). Changes in data quality scores between reporting periods may reflect
enhancements to underlying data or methodological refinements. In-year, changes in the vehicle hire data quality score reflect updates to the
calculation approach and reducing size and strategic significance. Data quality remains dependent on the availability of external information across
some asset classes.
4. A small proportion of the group's lending portfolio remains unassessed or out of scope due to the absence of established carbon accounting
methodologies or limitations in available data. Close Brothers continues to support the development of industry approaches in these areas through
engagement with PCAF and other financial institutions.
5. These reported financed emissions have not been subject to external assurance.
Sustainability report continued | Task Force on Climate-related Financial Disclosures report
Close Brothers Group plc Annual Report 2026
36
Sustainability across our businesses
The distinctive strengths of our business model are enabled by the deep expertise we have in specialist markets, the
consistent and personalised service we provide to customers, and the long-term relationships we build across markets. These
same strengths drive our approach to financing the climate transition, through our deep market knowledge, expertise in green
asset classes and strong customer relationships. Our flexible and prudent approach is focused on striking the right balance
between risk and commercial viability.
Sustainability in action
Strategic report
Governance report
Financial statements
37
Commercial
The energy team recently provided funding for the construction and
operation of Unibal's latest battery energy storage system ("BESS")
in Kilwinning, Scotland.
The 27-megawatt project can store up to 108MWh of excess
electricity, roughly enough to power 10,000 average homes for an
hour, supplying it back to the grid when required. Battery storage
systems are playing an increasingly important role in the UK’s
energy transition by replacing fossil fuels and helping to balance
renewable generation, improving grid stability and strengthening
resilience.
Kilwinning represents the third BESS project in Unibal's growing
portfolio and builds on a long-standing relationship with Close
Brothers. As Unibal continues to expand its battery storage
capability, the project reflects the growing contribution of firms like
theirs in supporting a more flexible, resilient and sustainable energy
system across the UK.
Retail
Close Brothers Motor Finance is supporting
the transition to electric vehicles through
partnerships such as Pod Point. Through
these partnerships, we provide electric
vehicle training for colleagues and dealer
partners, while also offering access to
discounted home chargers through our
dealer network, helping to make the switch
to electric more affordable for drivers
across the UK.
Property
Close Brothers Property Finance has agreed a £20 million Revolving
Credit Facility with award-winning housebuilder gs8 to support the
development of Medburn Yard, a 52-home residential scheme in
Radlett, Hertfordshire. The site will be transformed into a distinctive
new residential community that combines heritage, sustainability
and modern living.
Designed with sustainability and community at its core, the
development will feature a zero energy bills guarantee for at least
10 years through a partnership with Octopus Energy, alongside
shared amenities including an electric car and bike club, a DIY and
reuse centre, and landscaped communal spaces. The development
incorporates 14 affordable homes.
By supporting Medburn Yard, Close Brothers is helping deliver
energy-efficient homes and demonstrating how sustainable design,
heritage assets and high-quality placemaking can work together to
create thriving communities.
Our policies
We are committed to acting responsibly through all our ways
of working, and have a number of group-wide policies and
procedures in place to ensure we continue to operate in a
socially responsible and compliant manner. Below is a list of
group policies which are relevant to the Sustainability
Report.
Dignity at Work Policy
Our Dignity at Work Policy outlines the type of behaviour that
the company considers to be unacceptable and explains
what solutions there are if any employee has experienced or
believes someone else has experienced any discrimination,
harassment or bullying at work.
We ensure equal opportunities for all, including having a
commitment as part of our Dignity at Work Policy to ensure
no employee is subject to discrimination. This applies to all
work contexts, as well as all employee life cycle events, for
example in recruitment, training, promotion and flexible
working requests.
We strive to create an environment where employees feel
safe and supported to self-identify whether they consider
that they have a disability, to have open conversations with
their managers, raise issues and discuss their specific
workplace adjustment needs, and for the company to
provide the appropriate support to assess and implement
any reasonable adjustments. We also partner with Inclusive
Employers to support our inclusive approach to hiring,
retention, training, career development and promotion of
employees with disabilities.
Whistleblowing Policy
We provide a simple, transparent and secure environment for
our employees, shareholders and other stakeholders to raise
concerns about any potential wrongdoing within the
company.
We encourage our employees to report any activity that may
constitute a violation of laws, regulations or internal policy,
and reporting channels are provided to staff for this purpose
within the framework of a Whistleblowing Policy.
Employee Health and Safety Policy
Our Health and Safety Policy demonstrates our commitment
to ensuring our employees and visitors are safe and sets the
framework for our safety culture. We continue to provide a
safe and healthy working environment for our employees and
visitors in accordance with the Health and Safety at Work
etc. Act 1974 and the Management of Health and Safety at
Work Regulations 1999.
The Health and Safety Committee continues to meet on a
quarterly basis, and we are proud of the ongoing progress in
successfully raising the profile of health and safety across
the business. This year we recorded 25 incidents across all
our sites. We continue to use an online risk assessment tool
to manage site-specific risks as appropriate and our Display
Screen Equipment risk assessment programme. We also
carry out annual audits of all premises and monitor findings
through a live dashboard.
Data Protection Policy
Our Data Protection Policy codifies our approach to protecting
personal data, in line with all relevant data protection
legislation where we operate. It sets out our core principles
on how personal data can be processed, and is supported
by a number of standards which detail controls to ensure
compliant processing of personal data through its life cycle.
We have a nominated Data Protection Officer who is
accountable for the firm’s approach to data protection
management, a Chief Information Security Officer
accountable for our approach to cyber security, and a
broader operating model in which the data protection and
security requirements are embedded in operations
throughout the organisation.
Financial Crime Policy
Our policies and standards are intended to prevent the
group, employees, customers and any other associations or
representatives from being used for the purposes of financial
crime, including, but not limited to, money laundering,
terrorist financing, facilitation of tax evasion and
circumvention of financial sanctions.
We are committed to carrying out business fairly, honestly
and openly, operating a zero-tolerance approach to bribery
and corruption. We are dedicated to ensuring full compliance
with all applicable anti-bribery and corruption laws and
regulations, including the UK Bribery Act 2010.
Board Diversity and Inclusion Policy
The Board is committed to ensuring it collectively possesses
the right balance of skills and diversity to ensure the success
of the group. Our Board Diversity and Inclusion Policy, which
applies to both the Board and its committees, sets out
specific objectives with regard to diversity and inclusion in
the boardroom, the recruitment of new directors, and longer-
term targets, as well as corresponding governance
responsibilities.
The Board fosters an inclusive culture which allows views
from all perspectives to be given due consideration and
enables the Board to consider the needs and expectations of
all its stakeholders.
Human Rights and Modern Slavery Act
The Board gives due regard to human rights considerations,
as defined under the European Convention on Human Rights
and the UK Human Rights Act 1998. We are aware of our
responsibilities and obligations under the Modern Slavery
Act, with the appropriate policies and training in place to
enable compliance across the organisation.
The Banking division has also committed to the CIPS Ethical
Code of Conduct, which supports our commitment to
preventing modern slavery from existing within our supply
chain. Further details of our compliance with the Modern
Slavery Act can be found on our website.
Tax Strategy
We are committed to complying with our tax obligations and
doing so in a manner consistent with the spirit as well as the
letter of tax laws. This includes a transparent and
cooperative relationship with the tax authorities. Our tax
obligations arise mainly in the UK, where our operations and
customers are predominantly based. Our straightforward
business model reduces the complexity of our tax affairs and
helps us maintain a lower risk tax profile. Further details of
our approach to tax can be found on our website.
Sustainability report continued
Close Brothers Group plc Annual Report 2026
38
Our people
Valuing our people
We are committed to creating an environment where our
colleagues feel motivated, proud to work for us and can
reach their full potential. A key enabler for our overall
business success is our inclusive culture. We create an
environment where colleagues can thrive and, in turn, deliver
excellent outcomes for our customers and partners.
Given the significant transformation activity taking place
across Close Brothers, we have focused on strengthening
our leadership capability to effectively support colleagues
through change. This includes formally establishing our
Senior Leadership Team and delivering a bespoke leadership
development programme, as well as creating an Employee
Engagement Forum to support colleague outreach and
provide a trusted feedback channel.
The “Close Brothers Way” Code of Conduct sets out the
values and behaviours we expect from our people. Our
culture is defined through our cultural attributes. These are
exhibited by our Senior Leadership Team, setting the tone
from the top by which we operate. We continue to run
inclusive leadership training sessions for our managers,
senior managers and group executives, highlighting how
actions and behaviours can shape our inclusive culture.
We recognise that the behaviours of line managers and
leaders, and their role modelling of our values, directly
influence psychological safety, employee engagement,
motivation and satisfaction. This in turn impacts productivity,
retention and customer outcomes.
Whilst we are mindful of the significant transformation
activity taking place across the group, we remain committed
to attracting, developing and retaining diverse talent through
fair, inclusive and accessible recruitment practices. This
includes strengthening inclusive candidate attraction and job
design, aiming for gender-balanced shortlists and diverse
interview panels where possible, using skills-based
assessments to prioritise transferable skills, and proactively
offering reasonable adjustments as part of our Disability
Confident Level 2 commitments. Our approach has also
been formally recognised in the annual Women in Finance
Charter report, helping us to portray a genuine, authentic
view of our culture externally.
We are signatories to a wide range of charters and
commitments across a broad spectrum of inclusion themes,
including: the Women in Finance Charter, Race at Work
Charter, The Valuable 500, Mental Health at Work
Commitment, Disability Confident Employer Scheme and the
Armed Forces Covenant. We partner with leading
organisations and participate in wider membership bodies,
including Stonewall and Inclusive Employers, to help inform
our thinking and subsequent actions.
Engagement
Listening to the views of our colleagues is essential to drive
and maintain employee engagement, ensuring our culture is
one where everyone feels like they belong, can thrive and is
proud to work for us.
Our latest employee opinion survey closed in May 2026 with
a strong response rate of 81% (2025: 89%) giving us the
confidence that our results are reflective of the views of our
colleagues. Our engagement score dropped slightly to 72%
(2025: 78%) but overall, we retained a strong set of results,
particularly around our culture, and our colleagues feeling a
sense of belonging. 93% (2025: 96%) of colleagues believe
our culture encourages them to treat customers and clients
fairly and 92% (2025: 91%) of colleagues feel included.
We partner with an external provider to conduct our
employee opinion survey and this gives us the ability to
assess our scores against external benchmarks,
demonstrating positive comparisons with other UK financial
services firms and other UK firms going through significant
periods of change.
In addition to our group-wide survey, we continue to gather
data at different stages of the employee life cycle in support
of our ongoing employee listening strategy. Our employee
experience team engages directly with colleagues at the
point of joining, returning from parental leave and when
celebrating work anniversaries. Colleagues are asked to
complete short surveys to share their views on company
culture and their personal experiences of working at Close
Brothers. “Inclusive”, “friendly”, “welcoming”, “collaborative”
and “supportive” were some of the most commonly used
words to describe our culture.
Supporting our people
All employees have access to our 24/7 Employee Assistance
Programme, mental health first aiders and the Help@Hand
app that offers articles on a range of topics as well as
educational content and wellbeing tools. Employees can also
book one additional day a year off to focus on their mental
health and wellbeing. Our Wellbeing Network further
supports us with education and awareness-raising initiatives.
Our benefits are regularly reviewed and publicised. We
support everyday flexible working – empowering colleagues
to achieve an optimal work/life balance. We are seeking to
enhance Close Brothers’ reputation as a family-friendly
workplace through the provision of benefits such as
emergency care cover and paid time off for fertility treatment
for both partners.
The group continues to pay all staff at or above the national
living wage. For members of the group’s pension plans, we
contribute between 6% and 10% towards colleagues’
pensions, which is above required levels. We offer both a
Save As You Earn scheme as well as a Buy As You Earn
share incentive plan, which allow employees to acquire
shares on a monthly basis out of pre-tax earnings.
Participation rates in our long-term ownership schemes
remain strong at 41% of all permanent and fixed term
employees who are eligible.
Development programmes
This year, we ran two internship programmes in partnership
with upReach and Variety, the Children's Charity. These
aimed to increase social mobility and disability awareness in
our industry and organisation. We continue to run open
application processes for cross-company mentoring
schemes that are delivered in partnership with Moving
Ahead; these include both Mission Include, supporting those
who identify as being from a minority background, and
Gender Equity, with a focus on supporting women in
progressing to senior roles. In 2026, we were named runner-
up for the Dedicated Programme Partners of the year in the
Inspired by Mentoring Awards for our Mission Include
programme.
Strategic report
Governance report
Financial statements
39
Developing our people
This year, we have placed strong emphasis on strengthening
senior leadership capability to lead effectively through
change and transformation in support of the group’s
strategic priorities. We formally established our Senior
Leadership Team and delivered a bespoke leadership
development programme, Evolve, to 35 leaders across two
cohorts between November 2025 and March 2026. The
programme was designed to equip leaders with the mindset
and skills required to navigate change effectively.
We also created our Employee Engagement Forum, with its
members playing an important role in future change
initiatives, supporting colleague outreach and acting as a
trusted channel for feedback. This has included the delivery
of bespoke development modules to best support the group
in the context of being a forum member.
In addition, broader development sessions have been
provided to leadership teams prior to change
announcements with a focus on supporting colleagues at
risk. This has been complemented by outplacement support
for impacted colleagues across a series of workshop
webinars on topics such as CV skills, interview techniques
and job search strategies.
We continue to provide a range of training and development
for our people irrespective of where they are in their careers.
From induction through to soft skills, management and
leadership development, we offer opportunities that
encourage continuous growth and learning. This includes
support for professional qualifications and use of the
apprenticeship levy where appropriate. We currently have
over 200 colleagues completing apprenticeships, the
majority across AI or Data Academy programmes.
All colleagues have access to our learning portal where they
can access a broad range of learning offerings including
virtual workshops, e-learning modules and practical tools on
a wide variety of topics. The average number of training
hours across the group was 15.95 per employee during the
year (FY 2025: 16).
We require all employees to complete relevant regulatory
training on an annual basis, with further training offered when
required. This year, we maintained our 100% completion rate
of mandatory training by the last working day of the financial
year.
To support our inclusive culture through further embedding
our Code of Conduct, we continue to ensure all colleagues
receive our “Close Brothers Way” e-learning module,
focusing on our cultural attributes and expected behaviours.
We worked with members of our employee inclusion
networks to update the content this year.
Diversity and inclusion ("D&I")
We are proud of the enthusiasm, passion and hard work of
our group-wide employee inclusion networks and multiple
local D&I forums. Ongoing collaboration across our networks
helps create a deeper level of understanding and supports
our commitment to intersectionality. Each of our networks is
supported by an Executive Sponsor. The Group Executive
Committee members are committed to role modelling
inclusive behaviours by sponsoring events and promoting
D&I across their business areas.
We celebrate National Inclusion Week group-wide, as well as
culture weeks locally in our business areas. Our employee
networks, groups and forums further deliver excellent
sessions and employee engagement opportunities
throughout the year. Examples include South Asian Heritage
Month, Pride Month, Neurodiversity Celebration Week,
multiple awareness days and bring your child to work days.
Throughout the year, we have been recognised for our
efforts through a number of awards.
D&I-related awards and recognition during financial year
2026:
• Times Top 50 Employer for Gender Equality for the second
year running.
• Highly Commended for a “Best Practice Award” around
social mobility and shortlisted for “Best Employee Support
Network” for our Wellbeing Network at the Employers’
Excellence Awards.
• Silver Award winner at the Women and Diversity in Credit
awards – Inclusive workplace initiative category (the Meno
Forum).
• Champion Employer status under the Stonewall Proud
Employers Accreditation programme for LGBTQ inclusive
workplaces.
• Level 2 Disability Confident Employer of the UK
government scheme for hiring and retaining people with
disabilities.
• Number four of all FTSE 250 companies for progress of
women on boards as recognised in the annual FTSE
Women Leaders Review.
• The Gender Balance Network is a finalist at the British
Diversity Awards for Outstanding Women’s Network of the
Year.
• The Gender Balance, Working Parents and Carers, Unity
and Wellbeing Networks are all finalists at the Employee
Network Awards.
• Finalist in the UK Social Mobility Awards for Progression
Programme of the Year.
Diversity and inclusion strategy update
We recognise that, to help the people and businesses we
work with thrive over the long term, we have a responsibility
to help address the social, economic and environmental
challenges facing our business, employees and customers.
Diversity and inclusion are embedded into our values and
culture internally, and we also know that in a changing
external environment, embedding inclusion into our ways of
working with customers and external partners is becoming
increasingly important. In 2024, we designed a three-year
D&I strategy and action plan and by the end of year two of
our strategy implementation, over 90% of our actions have
been completed or embedded as business as usual.
Some key deliverables include:
• Increasing paternity and shared parental leave provision to
six weeks and 22 weeks respectively.
• Strengthening our inclusive recruitment practices.
• Improving the effectiveness of employee networks through
an external governance review and upskilling programme
for network leads.
• Signing the Pregnancy Loss Pledge.
• Publishing dedicated resources on flexible working
arrangements, sabbatical leave and guidance for carers to
better support colleagues.
Our workforce remains diverse, with 47% (2025: 45%)
female employees, and we have a broad age range of
employees, with 16% (2025: 16%) of our employees being
under 30 years old and 25% (2025: 18%) over 50.
Sustainability report continued
Close Brothers Group plc Annual Report 2026
40
Our Executive-sponsored inclusion networks
Gender diversity
Number of Board Directors1
4
5
Number of subsidiary directors2
24
6
Number of senior managers other than
Board Directors3
30
19
Number of employees other than Board
Directors and senior employees
1,278
1,171
Total
1,336
1,201
31 July 2026
Male
Female
1. Includes Non-executive Directors, excluded from group headcount
calculations.
2. Includes subsidiary directors who are excluded from group headcount
calculations.
3. Following a recent review, we redefined senior management as the
Group Executive Committee and their direct reports, excluding
Executive Assistants. This definition is aligned with our diversity
representation targets for 2025-2027 and industry practice, and reflects
level of seniority and influence across the organisation.
Employees in the community
Creating long-term, lasting value in the communities where
we operate, remains a key priority for the group. We
understand that volunteers are often the driving force behind
many community and charity activities and we are
committed to supporting our employees to get involved in
these wherever possible.
As part of the relationships we have with our charity partners,
we encourage employee engagement through involvement in
the volunteering initiatives offered. For every hour of
volunteered time, we donate £14.80 directly to the charity
under our Matched Giving Scheme, and we also encourage
people to take advantage of one paid volunteering day each
year through our Employee Volunteering Policy.
In the 2026 financial year, over 180 colleagues made use of
their volunteering day to positively impact local communities,
including volunteering at food banks, soup kitchens and local
hospices. Many colleagues continue to claim through our
Matched Giving Scheme to volunteer with charitable youth
groups including Guides, Scouts and children’s sports
teams.
Our partnership with the children’s literacy charity, Bookmark
Reading, continues and, to date, we have now delivered over
1,280 reading sessions to children. This relationship is
managed by our Working Parents and Carers Network which
enthusiastically raises awareness of volunteering
opportunities with colleagues through internal
communications and webinars to encourage more people to
sign up as virtual reading volunteers. This year, we have also
supported Bookmark’s "Mind the Gap" campaign in
recognition of the National Year of Reading. We completed a
book drive where we collected over 350 books and
redistributed them to schools and children across the UK.
Alongside our reading volunteers, we also continue to
engage in team volunteering through Bookmark, with a team
in Brighton completing a library tidy in a local school and our
Working Parents and Carers Network packing boxes of book
club resources for the charity’s partner schools.
Our relationship with Smart Works, a charity supporting
women to get into employment, is proactively managed by
our Gender Balance Network. As well as supporting
fundraising efforts, we have collaborated in a number of
other ways throughout the year. We delivered a panel event
in recognition of International Women’s Day, completed a
clothing drive across our offices with 15 bags of clothes,
shoes and accessories being donated, and also attended a
Smart Works job fair to promote Close Brothers as an
Strategic report
Governance report
Financial statements
41
Wellbeing Network
Ian Cowie
Recognises the importance of
addressing the needs of all our
colleagues and making our
workplace accessible for all.
Unity Network and
Veterans Network
Rebekah Etherington
Veterans Network: Aims to help
with attraction and recruitment of
those leaving the Armed Forces.
Unity Network: Committed to
creating an LGBTQ+ inclusive
environment at work.
Gender Balance Network
Phil Hooper
Committed to identifying and
challenging imbalances to
improve gender equality at every
level.
Cultural Heritage Network
Naz Kazi
Aims to improve cultural
awareness and understanding so
that regardless of background all
colleagues feel a sense of
belonging and are empowered to
be allies to each other.
Working Parents and
Carers Network
Sarah Peazer-Davies
Formed to ensure that all
colleagues feel supported and
aware of the resources and tools
available to help them find a
work/life balance.
Social Mobility Network
Matt Roper
Aims to support the business in
attracting, developing and
retaining employees from all
socio-economic backgrounds so
that the company can reflect the
communities that we serve.
Intergenerational Network
Robert Sack
Connects colleagues across
multiple age brackets and helps
unlock the collective wisdom of
generations to drive innovation,
success and growth across the
organisation.
employer to women who are unemployed. We also led a
focus group with clients of Smart Works to understand more
about female perceptions of Close Brothers and what we
can do to help encourage women to apply for our vacancies.
We also became a founding member of the Smart Works
Futures programme, which directly reached unemployed
women in London with opportunities for employment.
Our colleagues have also volunteered with our other
corporate charities, including carrying out “Wild at Work”
days with The Wildlife Trusts in both London and Yorkshire,
clearing reed beds for nesting birds and learning more about
the important work completed by the trusts.
Charity
Our two main corporate charity partners are chosen by our
colleagues as part of our employee opinion survey and these
remain Make-A-Wish Foundation, who grant wishes for
children with life-threatening illnesses, and Cancer Research
UK, which we have now supported for 13 consecutive years.
To date, we are delighted to have raised over £703,000 for
Cancer Research UK as well as donating clothing and items
to be sold across their 320 shops, nationwide.
Since the start of our partnership, we have raised over
£280,000 for Make-A-Wish Foundation, enabling them to
grant over 113 magical wishes for critically ill children and
their families.
We have a dedicated committee for charitable and
community activities chaired by our Group Head of Human
Resources and supported by employees from across the
group. This committee meets regularly to discuss and
propose new initiatives, with input from our control functions
when required. We also have several local committees which
plan and run initiatives to raise funds for local charities.
We continue to run many other events throughout the year to
raise funds for charitable causes. During this financial year,
we supported “Bring your dog to work day” raising money
for Dogs for Good and we ran a Christmas jumper day to
raise money for Save the Children.
Several of our employee-led networks have encouraged
charitable giving alongside their events, with our Veterans
Network raising money for The Royal British Legion through
its annual movement challenge and our Unity Network
raising money for the Terrence Higgins Trust.
We match 50% of funds that our colleagues raise for
charities under the Close Brothers Matched Giving Scheme.
We also encourage our employees to collaborate on raising
money for causes that are most meaningful to them by
matching funds raised through locally organised fundraising
events and activities.
This year we have continued to support additional charities
that align with our ESG goals, donating a total of £75,000 to
Bookmark Reading, Smart Works and The Wildlife Trusts. In
response to Hurricane Melissa hitting Jamaica, we also
donated over £3,000 to date, including matching 100% of
colleague donations, to the British Red Cross in support of
their politically neutral Disaster Fund.
Our Payroll Giving Scheme matches charitable contributions
while allowing employee donations to be made directly from
pre-tax salary. In our 16th consecutive year of recognition
from Payroll Giving, this year we have retained the Diamond
Quality Mark for the second year running. This is the highest
level award available and is only given to employers with at
least 30% participation across their employee base.
Our customers
Keeping the customer at the heart of everything we do is
fundamental to our purpose and long-term success.
Through our deep expertise, consistent service and long-
term relationships, we are committed to understanding the
needs of our customers, and delivering good outcomes.
Across the group we are focused on continually improving
the customer experience by identifying opportunities to
simplify processes, enhance service and improve efficiency.
Our Operational Excellence team works closely with
colleagues and subject matter experts to deliver
improvements that benefit customers and partners.
Asset Finance and Invoice Finance: We continued to
simplify and standardise key customer journeys, with a focus
on improving consistency, responsiveness and ease of doing
business across our operations. This included bringing Asset
Finance collections colleagues together into one Customer
Support and Collections team, simplifying and centralising
the operating model, and consolidating operational activity
into shared hubs to create clearer ownership and more
consistent service delivery.
As part of our digital transformation, a simpler and more
transparent operating model is being introduced, with clearer
prioritisation of change initiatives, work organised around
customer journeys, and faster delivery through closer
collaboration across teams. Automated data collection and
credit decisioning capabilities have also been deployed to
reduce manual processing, accelerate approvals and simplify
customer onboarding.
We also improved digital and market-specific journeys by
simplifying and digitising the commission disclosure process,
introducing a single customer-friendly template, automated
document generation and DocuSign integration. The use of
agentic AI in some areas is also helping automate routine
tasks, enabling faster responses and a simpler experience
for customers and brokers.
Motor Finance: During the year, Motor Finance focused on
making key customer journeys simpler, clearer and more
supportive across the UK and Ireland, particularly for existing
customers exploring their next vehicle finance options and
for customers experiencing vulnerability. This included
launching an online self-serve platform, creating a new digital
channel for customers to tell us about their circumstances,
investing in locally responsive support in Ireland, and
developing wider contact forms to help customers access
the right products, services and support more easily.
The self-serve platform enables customers to obtain an early
settlement quote, check their borrowing potential without
affecting their credit score, and apply for a new finance
agreement in minutes. Working with Zuto, the car finance
broker, we have also created a more joined-up journey that
can help customers find their next vehicle, with customer
insight and data being used to continue improving the
experience.
We also introduced a new website channel to make it
quicker and easier for customers in vulnerable
circumstances to tell us about their situation and request
support. The form gives customers another way to engage
with us where they may feel uncomfortable speaking directly
to a financial services provider. Since going live in July 2026,
173 customers have used the form to tell us about a
vulnerability, helping us respond more effectively to their
needs.
Sustainability report continued
Close Brothers Group plc Annual Report 2026
42
In Ireland, we continued to improve customer access and
understanding through personalised welcome videos,
expanded Dublin-based customer service operations and
digital finance journeys through DoneDeal and CarsIreland.ie.
These initiatives help customers better understand their
finance agreement, begin applications online at a time that
suits them, and access more responsive local support.
Together, these improvements have contributed to strong
customer feedback, with Motor Finance Ireland achieving a
Trustpilot rating of 4.9 out of 5.
Premium Finance: Our new strategic affordability approach
introduces capability to support real-time decisions to
validate customer details and complete our affordability
assessment at the point of insurance sale, whilst the
customer is still engaged with the insurance purchase
journey. For brokers, that means an earlier outcome and for
customers, a clearer answer sooner. Where finance is not
available, brokers can talk to customers about other options
available to meet their needs, before an agreement is
created. This initiative has been an extensive collaboration
with our broker partners and industry software houses.
We delivered a number of initiatives to improve support for
customers in vulnerable circumstances. This included
enhancing customer identification and referral processes,
introducing improved management information and system
flags, and providing additional training to help colleagues
recognise vulnerability and provide appropriate support.
We also introduced more accessible written communication
guidance and strengthened the tools available to frontline
teams, helping to ensure customers are identified sooner and
directed to the right support. These enhancements increased
our capacity to respond to customer needs, reducing
average waiting times for customers seeking specialist
support by 100 seconds in FY 2026, with calls now
answered in just over a minute. We also supported more
than 10,000 customers by providing greater payment
flexibility to help them manage changing circumstances.
In addition, a new initiative to send payment reminders via
SMS to customers in vulnerable circumstances resulted in a
visible reduction in payment defaults within the first two
months of launch.
The Vulnerable Customer team’s work has also been
recognised externally, having recently been shortlisted for
both the Best Vulnerability Team and Vulnerability Champion
awards at the Collaboration Network Awards 2026.
Savings: Customer feedback and behavioural insight
informed a series of improvements across Savings, helping
to make digital services, communications and support more
accessible and easier to use. This included enhancing digital
self-service, introducing an Inclusive Design Framework,
achieving Communication Access UK accreditation and
strengthening support for customers in vulnerable
circumstances. Together, these actions helped to make
communications and resources more accessible and support
more informed decisions.
As a result, 90% of eligible changes to customer details were
completed online, with 86% of customers rating the process
as easy or very easy. Clearer maturity instructions and
enhanced reminders helped customers take action, while
prompts to move funds from lower-interest holding accounts
achieved a 24% conversion rate.
We also improved access to support, reducing average call
answer times from 5 minutes 22 seconds to 1 minute 43
seconds and keeping call abandonment below 1%. These
actions contributed to stronger customer feedback, with Net
Promoter Score increasing from 38 to 55, Customer
Satisfaction rising from 79% to 91%, and the Savings
Trustpilot rating reaching 4.4 out of 5.
Property Finance: Customer-led insights have driven
continuous improvement across our processes. Colleagues
managing customer relationships, alongside those involved
in service delivery, were encouraged through a focused
internal initiative to share ideas that would enhance both the
colleague and customer experience.
The initiative has enabled the business to harness frontline
expertise and translate insight into practical solutions that
improve the way we work, serve customers, and deliver
value.
As a result, a number of improvements have been
implemented, including reduced processing times for key
activities such as security release documentation, as well as
enhancements to customer-facing template documents.
Strategic report
Governance report
Financial statements
43
Technology and AI
Increasing our use of AI and automation
Our transformation programme is progressing well. A key
enabler of this is our increasing use of AI and automation
across the organisation. We continue to develop our
capabilities in AI and automation, where we see significant
opportunities to improve efficiency, reduce cost, enhance
customer experience, support growth and strengthen risk
management.
Our initial approach focused on establishing the foundations
required to scale AI responsibly. To support this, we have
established a Responsible AI Framework, providing
governance, oversight and accountability for AI use cases
through risk assessment, controls, monitoring and reporting.
This approach enables us to pursue AI opportunities in a
controlled and sustainable way whilst maintaining
appropriate management of associated risks.
Our approach has evolved from selected proof of concept
initiatives to a number of embedded and active uses of AI
across our businesses, supported by a strong pipeline of
new opportunities in exploration or development.
To accelerate adoption and deployment at scale, we have
also established an enterprise-wide "AI & Automation
Practice", which aims to share best practice and consistency
of approach across the organisation.
Sustainability report continued
Close Brothers Group plc Annual Report 2026
44
Deploying AI and automation across our businesses:
Cost reduction
Automate manual activities,
improve accuracy and reduce
operational effort.
Customer experience
Faster, more personalised
and responsive customer
interactions.
Risk mitigation
Enhance monitoring,
governance, fraud prevention
and operational control.
Business processing
AI automated complaint
processing and triage.
336k complaint cases processed
to date. Significant use of robotic
automation, with more than 200
FTE of workload completed
through robots daily.
DSAR automation
Using AI-assisted document
review and extraction.
Reduces manual effort,
accelerating regulatory response
times and improving compliance
outcomes.
Commercial
(Broker Solutions)
Deployment of agentic AI solution
automating the upload of broker
proposals. Accelerates decision-
making, improves broker
experience and increases
efficiency.
Credit proposal generation
in Wholesale Finance
Using AI to simplify and automate
credit proposals.
Significantly improved cycle time,
reduces rework and enables more
tailored customer solutions.
AI-powered fraud
detection
Launched a third-party solution
in Motor Finance to identify
suspicious activity and
reduce risk.
Responsible AI Framework
Implementation of a
comprehensive framework and
AI risk review process.
Enables faster and more confident
adoption of AI technologies while
ensuring regulatory compliance
and operational resilience.
Operational efficiency
Improve colleague productivity and
streamline internal processes.
Innovation and growth
Create new capabilities, insights
and digital experiences.
Personal productivity
Group-wide rollout of Microsoft Copilot, supported
by training and enablement at all levels, enabling
employees to unlock productivity gains.
Software development
Adoption of GitHub Copilot is accelerating software
delivery and improving code quality, delivering
significant engineering productivity improvements.
Early adoption has demonstrated measurable
productivity benefits.
Sales support
Empowering sales team with AI-based customer
and demand segmentation.
Citizen development and
business-built AI agents
Implemented agent development platforms for
business users, to rapidly automate tasks
undertaken by colleagues.
Our use of the cloud
Our cloud investment provides the strategic foundation to
support future innovation, accelerate digital delivery,
strengthen operational resilience, and improve organisational
agility.
• Cloud as a strategic enabler – As a core pillar of our
technology transformation programme, our cloud platform
is modernising our technology estate and providing the
foundation for future growth. Our ongoing investment is
enhancing operational resilience, enabling greater
organisational agility, and accelerating innovation.
• Strengthening operational resilience – During a recent
incident affecting a third-party connectivity provider, our
cloud architecture enabled us to rapidly re-route critical
services and maintain connectivity to an external credit
agency. This ensured continuity of key business
operations.
• Supporting a scalable operating model – Our cloud
strategy is supporting the evolution of our operating
model. Together with the capabilities of key strategic
partners, we are creating a secure, scalable technology
foundation while maintaining appropriate levels of control,
resilience, and security.
• Accelerating digital transformation – We have established
a modern, secure, highly automated cloud platform with
our strategic partner, significantly improving the speed and
flexibility with which technology services can be delivered.
Strategic report
Governance report
Financial statements
45
Automated due-diligence
analysis workflow
Streamlining a previously manual weekly
process in Credit Risk
AI, equity and the future workforce
We recognise that as AI continues to evolve, the future
of work will depend not only on technological
innovation but also on ensuring people can access,
influence and benefit from it. As part of our
commitment to social mobility, ethnic diversity and
equitable opportunity, we bring colleagues and young
people together through debate-led events delivered in
partnership with a social enterprise focused on
education and social mobility.
In February 2026, we hosted a debate exploring
whether AI has the potential to increase social mobility
and reduce inequalities. Chaired by our Group Chief
Technology Officer and featuring colleagues from our
Social Mobility Network, the event examined the
opportunities and challenges AI presents for individuals
from different socioeconomic and ethnic backgrounds.
Participants considered how AI could broaden access
to information and learning, while also discussing risks
such as unequal access to technology and the potential
for bias within AI systems. Bringing together students
and employees created an opportunity for constructive
discussion, challenging assumptions and encouraging
participants to consider different perspectives.
By creating forums for open dialogue, we continue to
promote learning, inclusion and collaboration, helping
to ensure diverse perspectives inform conversations
about the future of work and the responsible use of
emerging technologies.
AI and data apprenticeships
Close Brothers has partnered with Multiverse to offer colleagues digital, data and AI apprenticeships.
Through a combination of structured online learning and 1:1 coaching, participants focus on building skills
that are applicable to their day-to-day roles through learning to improve processes, productivity and enable
better decision-making.
28 colleagues have already graduated from the programme, with a further 169 active participants.
Business impacts that have been considered through the apprenticeships include:
Streamlined complaints data
system
Saving over 30 hours a month and speeding
up senior decision-making in Retail
AI tool built to assess funding
eligibility
Assesses client paperwork for invoice
funding eligibility, saving an estimated 20
hours a week
Automated post-incident report
analysis
Implemented in Retail, cutting review time
from 20 hours to 5 minutes
Powering growth through
long-term relationships
Close Brothers Property Finance has worked with
Westpoint Homes for 13 years, during which time we
have supported the delivery of more than 900 new
homes with a total development value of £377 million.
That sustained partnership is now helping the Scottish
housebuilder move into its next phase of growth; to
deliver another 750 new properties over the next five
years. By taking the time to understand Westpoint
Homes’ business, ambitions and track record, our
team has been able to provide facilities that give the
developer greater certainty in an uncertain market.
The relationship also demonstrates how our support
can evolve with customers. From helping unlock equity
in completed schemes to supporting larger and more
complex developments, including the Finnieston site in
Glasgow, Close Brothers Property Finance continues
to back Westpoint Homes as its ambitions grow.
“Our long-standing relationship with
Close Brothers has helped us
scale with confidence.”
Ian Rigby
Managing Director, Westpoint Homes
Close Brothers Group plc Annual Report 2026
46
Non-financial and sustainability
information statement
In line with the non-financial reporting requirements contained in sections 414CA and 414CB of the
Companies Act 2006, the table below contains references to non-financial information intended to
help our stakeholders understand the impact of our policies and activities.
Environmental
matters
• Group Credit Risk Policy and Bank Credit Risk
Standards
• Environmental Policy
• Our businesses: Our operating environment,
pages 16 to 21
• Stakeholder engagement, pages 23 to 26
• Our strategy, pages 10 to 11
• Sustainability Report, pages 28 to 45
• Climate-related disclosures, pages 30 to 36
Employees
• Health and Safety Policy
• Whistleblowing Policy
• Key Customer Principles
• Equal Opportunity and Dignity at Work Policy
• Business model, pages 8 to 9
• Stakeholder engagement, pages 23 to 26
• Our strategy, pages 10 to 11
• Sustainability Report, pages 28 to 45
• Corporate Governance Report, pages 112 to
121
Social matters
• Key Customer Principles
• Group Credit Risk Policy and Bank Credit
Risk Standards
• Volunteering Standards
• Matched Giving Guidelines
• Dignity at Work Policy
• Stakeholder engagement, pages 23 to 26
• Our strategy, pages 10 to 11
• Sustainability Report, pages 28 to 45
• Corporate Governance Report, pages 112 to
121
Respect for human
rights
• Human Rights and Modern Slavery Act
• Data Protection Policy
• Cyber Security Policy
• Information Security Policy
• Third Party Management Policy
• Sustainability Report, page 28 to 45
• Risk Report, pages 60 to 100
Anti-corruption
and anti‑bribery
• Financial Crime Compliance Policy
• Anti-Bribery and Corruption Policy Statement
• External and Internal Fraud Policy Statement
• Cyber Security Policy
• Sustainability Report, pages 28 to 45
Stakeholders
• Environmental Policy
• Key Customer Principles
• Third Party Management Policy
• Stakeholder engagement, pages 23 to 26
• Sustainability Report, pages 28 to 45
Description of the
business model
• At a glance, pages 2 to 3
• Our strategy, pages 10 to 11
• Investment case, pages 12 to 13
• Business model, pages 8 to 9
Description of
principal risks and
impact of business
activity
• Enterprise Risk Management Framework
• Principal risks, pages 67 to 100
• Emerging risks and uncertainties, page 70
• Risk Committee report, pages 134 to 136
Non-financial key
performance
indicators
• Our strategy, pages 10 to 11
• Key performance indicators, pages 14 to 15
• Sustainability Report, pages 28 to 45
Climate-related
disclosures
• Enterprise Risk Management Framework
• Task Force on Climate-Related Financial
Disclosures – Climate-related disclosures,
pages 30 to 36
Reporting requirement
Policies and standards
Information necessary to understand our impact and
outcomes
Strategic report
Governance report
Financial statements
47
Financial overview
Summary group income statement1
Adjusted operating income
642.9
681.2
(6)
Adjusted operating expenses
(430.9)
(445.1)
(3)
Adjusted impairment losses on financial assets
(91.7)
(91.8)
—
Adjusted operating profit
120.3
144.3
(17)
Commercial
90.9
112.2
(19)
Retail
17.4
18.9
(8)
Property
49.0
67.2
(27)
Group (central functions)
(37.0)
(54.0)
(31)
Adjusting items:
Provision in relation to motor finance commissions
(164.7)
(165.0)
—
Other motor finance commissions related costs2
(7.7)
(18.7)
(59)
Provision in relation to early settlements in Motor Finance
(1.3)
(33.0)
(96)
Restructuring costs
(14.3)
(2.3)
n/a
Amortisation of intangible assets on acquisition
(0.2)
(0.2)
—
Operating profit/(loss) from Close Brewery Rentals Limited3
6.8
(4.1)
(266)
Operating profit/(loss) from Close Brothers Vehicle Hire4
0.8
(43.4)
(102)
Operating loss before tax
(60.3)
(122.4)
(51)
Tax
(5.1)
(4.7)
9
Loss after tax from continuing operations
(65.4)
(127.1)
(49)
Discontinued operations5:
Close Brothers Asset Management
1.1
63.9
(98)
Winterflood
0.9
(14.7)
(106)
Loss after tax (continuing and discontinued operations)
(63.4)
(77.9)
(19)
Attributable to:
Shareholders
(85.7)
(100.2)
(14)
Other equity owners
22.3
22.3
—
Loss after tax attributable to shareholders and other equity owners
(63.4)
(77.9)
(19)
Adjusted basic earnings per share (continuing operations)1,6
47.5p
59.3p
Basic (loss)/earnings per share (continuing operations)6
(58.5)p
(99.8)p
Basic (loss)/earnings per share (continuing and discontinued operations)5,6
(57.1)p
(66.9)p
Ordinary dividend per share
—
—
Return on opening equity
4.9%
6.2%
Return on average tangible equity7
5.5%
7.1%
2026
£ million
2025
£ million
Change
%
1.
Income Statement presented includes continuing and discontinued operations. Adjusted measures are presented on a basis consistent with prior
periods and exclude any exceptional and adjusting items which do not reflect underlying trading performance. Current adjusting items include:
customer remediation provisions, unwind of the time value discount, and operational or legal costs incurred in relation to an event that is deemed to
be adjusting, CBRL which was sold in the year, CBVH which is in wind-down, restructuring costs and amortisation of intangible assets on acquisition.
There are no exceptional items presented in these financial results. Please refer to the Basis of presentation and the tables on page 49 for details on
the reconciliation between adjusted and statutory measures.
2.
Motor finance commissions related complaints handling, operational and legal costs, and unwind of the time value discount, partially offset by
insurance recoveries.
3.
The sale of CBRL completed on 31 August 2025 and a gain of £6.4 million has been recognised. Please refer to Note 26 "Discontinued operations
and assets and liabilities classified as held for sale".
4.
CBVH business is in wind-down.
5.
Discontinued operations relate to Close Brothers Asset Management and Winterflood, which have been classified as "discontinued operations" in the
group’s income statement for the 2025 and 2026 financial years in line with the requirements of IFRS 5. The related assets and liabilities were
classified as held for sale on the group’s balance sheet at 31 July 2025. Please refer to Note 26 "Discontinued operations and assets and liabilities
classified as held for sale".
6.
Refer to Note 7 “Earnings per share” for the calculation of basic and adjusted basic earnings per share.
7.
Return on average tangible equity uses adjusted operating profit after tax from continuing operations, less AT1 coupons (2026: £71.3 million, 2025:
£88.7 million). Average tangible equity excludes discontinued operations. Average tangible equity is calculated based on closing equity per the
balance sheet (2026: £1,651.6 million, 2025: £1,735.5 million), less AT1 (2026 and 2025: £197.6 million), less intangibles (2026: £155.0 million, 2025:
£166.3 million), less CBAM and WINS tangible equity (2026: £nil, 2025: £90.6 million).
Close Brothers Group plc Annual Report 2026
48
Basis of presentation
Results are presented both on a statutory and an adjusted
basis to aid comparability between periods. Adjusted
measures are presented on a basis consistent with prior
periods and exclude any exceptional and adjusting items
which do not reflect underlying trading performance. Current
adjusting items include customer remediation provisions,
unwind of the time value discount, and operational or legal
costs incurred in relation to an event that is deemed to be
adjusting, Close Brewery Rentals Limited ("CBRL") which
was sold in the year, Close Brothers Vehicle Hire ("CBVH")
which is in wind-down, restructuring costs and amortisation
of intangible assets on acquisition. There are no exceptional
items presented in these financial results.
Discontinued operations relate to Close Brothers Asset
Management ("CBAM") and Winterflood Securities
("Winterflood"), which were classified as discontinued
operations in the group’s income statement in the 2025 and
2026 full year results. Winterflood’s assets and liabilities were
classified as held for sale on the group balance sheet at 31
July 2025. The sale of CBAM completed on
28 February 2025, and the sale of Winterflood completed on
1 December 2025; therefore no assets or liabilities in respect
of these businesses remain on the balance sheet at
31 July 2026. The sale of CBRL completed on
31 August 2025. The assets and liabilities of this business
were classified as held for sale on the group balance sheet at
31 July 2025. No assets or liabilities in respect of this
business remain on the balance sheet at 31 July 2026.
Reconciliation from adjusted to statutory income statement
Adjusting items reconciling adjusted to statutory performance
Summary income
statement for the
year ended 31 July
2026
Adjusted
£ million
Provision in
relation to
motor finance
commissions
£ million
Other motor
finance
commissions
related costs
£ million
Provision in
relation to
early
settlements
in Motor
Finance
£ million
Restructuring
costs
£ million
Amortisation
of intangible
assets on
acquisition
£ million
Close
Brewery
Rentals
Limited (sold)
£ million
Close
Brothers
Vehicle Hire
(in wind-
down)
£ million
Total
adjusting
items
£ million
Statutory
£ million
Operating
income
642.9
–
(10.7)
(1.3)
–
–
7.2
12.9
8.1
651.0
Operating
expenses
(430.9)
(164.7)
3.0
–
(14.3)
(0.2)
(0.4)
(12.0)
(188.6)
(619.5)
Impairment
losses on
financial assets
(91.7)
–
–
–
–
–
–
(0.1)
(0.1)
(91.8)
Operating
profit/(loss)
before tax
120.3
(164.7)
(7.7)
(1.3)
(14.3)
(0.2)
6.8
0.8
(180.6)
(60.3)
Adjusting items reconciling adjusted to statutory performance
Summary income
statement for the
year ended 31 July
2025
Adjusted
£ million
Provision in
relation to
motor finance
commissions
£ million
Other motor
finance
commissions
related costs
£ million
Provision in
relation to
early
settlements
in Motor
Finance
£ million
Restructuring
costs
£ million
Amortisation
of intangible
assets on
acquisition
£ million
Close
Brewery
Rentals
Limited loss
(sold)
£ million
Close
Brothers
Vehicle Hire
loss (in wind-
down)
£ million
Total
adjusting
items
£ million
Statutory
£ million
Operating
income
681.2
–
–
–
–
–
5.9
(27.6)
(21.7)
659.5
Operating
expenses
(445.1)
(165.0)
(18.7)
(33.0)
(2.3)
(0.2)
(9.8)
(15.0)
(244.0)
(689.1)
Impairment
losses on
financial assets
(91.8)
–
–
–
–
–
(0.2)
(0.8)
(1.0)
(92.8)
Operating
profit/(loss)
before tax
144.3
(165.0)
(18.7)
(33.0)
(2.3)
(0.2)
(4.1)
(43.4)
(266.7)
(122.4)
Statutory operating loss
The group reported a statutory operating loss before tax of
£60.3 million (2025: £122.4 million). Underlying operating
profit was more than offset by £180.6 million of adjusting
items, predominantly the £164.7 million increase in provision
in relation to motor finance commissions during the year.
Adjusted operating profit
Adjusted operating profit decreased 17% to £120.3 million
(2025: £144.3 million), reflecting the reduction in income from
the repositioning of our business and prevailing market
conditions. The operating loss in Group (central functions),
which includes the central functions such as finance, legal
and compliance, risk and human resources, reduced to
£37.0 million (2025: £54.0 million), primarily driven by a
reduction in legal and professional costs.
Return on opening equity reduced to 4.9% (2025: 6.2%) and
return on average tangible equity reduced to 5.5% (2025:
7.1%) primarily reflecting the reduction in adjusted operating
profit. We remain committed to achieving our target of
double-digit RoTE by the 2028 financial year, rising
thereafter.
Adjusted operating income
Adjusted operating income decreased 6% to £642.9 million
(2025: £681.2 million), driven by the repositioning of our
businesses, including the wind-down of Novitas and the
planned reduction of personal lines in Premium Finance.
Income also reflects a lower underlying net interest margin
and average loan book, reflecting the impact of prevailing
market conditions, particularly on our Property Finance book.
Strategic report
Governance report
Financial statements
49
The net interest margin across the lending divisions declined
to 6.9% (2025: 7.2%), in line with guidance, with the
reduction primarily reflecting the repositioning of the
business and changes in mix, including the wind-down of
Novitas, repositioning of Premium Finance and the focus on
larger deals with attractive risk-adjusted returns. All else
equal, we expect the net interest margin in the 2027 financial
year to be slightly below FY 2026 reflecting further c.0.1%
impact from mix, including Premium Finance repositioning.
Group (central functions) reported income of £(8.2) million
(2025: £(11.7) million), representing the net cost of group
funding, which was lower than the prior year due to higher
interest earned on cash balances.
Adjusted operating expenses
Adjusted operating expenses reduced 3% to £430.9 million
(2025: £445.1 million), better than guidance of c.£450 million,
reflecting strong cost discipline and the acceleration of cost-
saving initiatives. Through our transformation programme,
we have delivered c.£36 million of annualised cost savings,
substantially ahead of our c.£25 million target, through lower
staff costs, which include the benefits of offshoring, a
reduction in adviser costs, lower third-party spend and a
reduced property footprint.
Expenses in Group (central functions) reduced 32% to £28.8
million (2025: £42.3 million) primarily reflecting lower legal
and professional fees.
Overall, the group’s expense/income ratio increased to 67%
(2025: 65%), reflecting the lower income in the period. The
compensation ratio marginally increased to 35% (2025:
34%), notwithstanding a reduction in variable compensation.
We now expect to exceed £60 million of annualised savings
by the end of the 2027 financial year, primarily through
streamlining of businesses and functions, increased use of
outsourcing and offshoring, and reduction in our property
footprint and third-party spend. In addition, we are now well
into planning for the next stage of restructuring activity, with
a focus on developing shared enterprise-wide services and
further deployment of AI, automation and digital solutions.
We expect the group's adjusted operating expenses to be
c.£430 million in the 2027 financial year, with cost savings
broadly offsetting inflation and selective investment to
support growth, and at the lower end of the £410-430
million range in the 2028 financial year.
Adjusted impairment charges and IFRS 9
provisioning
Adjusted impairment charges remained stable at £91.7
million (2025: £91.8 million), equivalent to a bad debt ratio of
1.0% (2025: 1.0%). The impairment charge reflects an
increase in individually assessed provisions in Property on a
small number of facilities, including legacy cases, which was
partially offset by the implementation of an updated IFRS 9
model which recognises the evolving composition and
behaviour of the Motor Finance book. The bad debt ratio
remains comfortably below our long-term average of 1.2%.
Overall, provision coverage was broadly unchanged at 2.7%
(31 July 2025: 2.6%).
Since the 2025 financial year end, we have updated the
macroeconomic scenarios we source from Moody’s
Analytics to reflect the latest available information. The
weightings assigned to the scenarios remain unchanged.
Whilst we have not seen a significant impact on credit
performance outside of a small number of facilities in
Property, we continue to monitor closely the evolving
impacts of inflation and cost of living on our customers.
We remain confident in the quality of our loan book, which is
predominantly secured or structurally protected, prudently
underwritten, diverse, and supported by the deep expertise
of our people. We expect the bad debt ratio for the 2027
financial year to remain below our long-term average of
1.2%.
Adjusting items
We recognised £180.6 million of adjusting items in 2026
(2025: £266.7 million).
During the year, we increased our provision in relation to
motor finance commissions by c.£135 million in October
2025 and c.£30 million in April 2026, resulting in an income
statement charge of £164.7 million, bringing the total
provision to c.£320 million. At 31 July 2026, the provision
decreased slightly to £318.5 million, reflecting further cost
utilisation, partially offset by an unwinding of the discount
relating to the time value of money.
Our provisioning approach reflects the rules outlined in FCA
Policy Statement PS26/3: Motor Finance Consumer Redress
Scheme (the "scheme”), which was published on 30 March
2026. While there are aspects of the scheme that we
disagree with, in order to provide an orderly resolution for all
parties, Close Brothers decided not to challenge the scheme.
There have been four legal challenges, with parts of the
scheme currently suspended by the Upper Tribunal on terms
agreed between the FCA and the challengers, and therefore
delaying calculation or payment of redress owed under the
scheme. Notwithstanding this, we continue to gather
additional data, progress complaints and prepare
operationally as we await the outcome of the challenges. The
ultimate cost to the group remains subject to the outcome of
the legal challenges to the scheme and any further legal,
regulatory or industry developments, including court claims
and complaints from consumers.
In addition, we have incurred a charge of £7.7 million largely
reflecting the unwind of the time value discount and other
legal costs, partially offset by insurance recoveries.
We recognised £7.6 million of operating profit from the
group’s rentals businesses, Close Brewery Rentals Limited
("CBRL") (sold 31 August 2025), and Close Brothers Vehicle
Hire ("CBVH") (in wind-down), primarily reflecting the £6.4
million gain on disposal of CBRL.
We incurred £14.3 million (2025: £2.3million) of restructuring
costs, primarily relating to redundancy and associated costs.
We expect to incur c.£30-40 million in the 2027 financial
year.
The charge of £1.3 million (2025: £33.0 million) in respect of
the provision in relation to early settlements in Motor Finance
is the unwind of the time value discount in the year.
Tax
The tax expense in 2026 was £5.1 million (2025: £4.7 million).
The effective tax rate for the period was (8.5)% (2025:
(3.8)%), including the £164.7 million provision charge (£147.0
million net of tax) in relation to motor finance commissions
(2025: including the £165.0 million provision charge (£155.7
million net of tax) in relation to motor finance commissions
and the £33.0 million (£30.3 million net of tax) provision for
the proactive customer remediation programme in relation to
early settlement of loans in Motor Finance). Excluding the
provisions, the effective tax rate would have been
approximately 22% (2025: approximately 22%). Please refer
to Note 6 “Tax” for further details on the group’s taxation.
Financial overview continued
Close Brothers Group plc Annual Report 2026
50
Discontinued operations
On 1 December 2025, we completed the sale of Winterflood
Securities to Marex Group plc.
Following completion of the disposal of Winterflood, there
are no assets or liabilities classified as held for sale on the
balance sheet at 31 July 2026, and minimal impact through
the income statement.
Winterflood delivered total profit after tax of £0.9 million
(2025: loss after tax of £14.7 million).
For further information on the discontinued operations, refer
to Note 26 “Discontinued operations and assets and
liabilities classified as held for sale”.
Earnings per share
Adjusted basic earnings per share (“AEPS”) for continuing
operations decreased to 47.5p (2025: 59.3p) and basic
earnings per share (“EPS”) for continuing operations
increased to (58.5)p (2025: (99.8)p).
Basic earnings per share for continuing and discontinued
operations increased to (57.1)p (2025: (66.9)p).
Both the adjusted and basic EPS calculations include the
payment of the coupon related to the Fixed Rate Resetting
Additional Tier 1 Perpetual Subordinated Contingent
Convertible Securities (“AT1”), at an annual rate of 11.125%,
in December 2025 and May 2026, amounting to £22.3
million. The associated coupon is deducted from retained
earnings, reducing the profit attributable to ordinary
shareholders.
Dividend
Given the continued uncertainty regarding the outcome of
the legal challenges to the FCA’s motor finance consumer
redress scheme and any potential financial impact, the group
will not pay a final dividend on its ordinary shares for the
2026 financial year. We remain committed to the resumption
of shareholder distributions at an appropriate time and will
reassess our options as greater certainty emerges regarding
motor finance commissions, taking into account the group's
future capital needs and shareholder feedback.
Summary group balance sheet
31 July
2026
£ million
31 July
2025
£ million
Loans and advances to customers and operating lease assets1
9,594.3
9,625.7
Treasury assets2
1,758.7
2,770.4
Assets classified as held for sale3
–
934.0
Other assets
705.4
741.8
Total assets
12,058.4
14,071.9
Deposits by customers
7,876.2
8,799.3
Borrowings4
1,886.7
2,188.3
Liabilities classified as held for sale3
–
773.4
Other liabilities
643.9
575.4
Total liabilities
10,406.8
12,336.4
Equity5
1,651.6
1,735.5
Total liabilities and equity
12,058.4
14,071.9
1.
Includes operating lease assets of £131.1 million (31 July 2025: £166.3 million).
2.
Treasury assets comprise cash and balances at central banks and non-cash high quality liquid assets ("HQLAs") held to support the group.
3.
Assets and liabilities relating to CBRL and discontinued operation Winterflood were classified as held for sale on the group’s balance sheet at 31 July
2025. Please refer to Note 26 "Discontinued operations and assets and liabilities classified as held for sale".
4.
Borrowings comprise debt securities in issue, loans and overdrafts from banks and subordinated loan capital.
5.
Equity includes the group’s £200.0 million Fixed Rate Reset Perpetual Subordinated Contingent Convertible Securities (AT1 securities), net of £2.4
million transaction costs, which are classified as an equity instrument under IAS 32.
The group maintained a strong balance sheet and continues
to take a prudent approach to managing its financial
resources. The fundamental structure of the balance sheet
remains unchanged, with most of the assets and liabilities
relating to our lending divisions. Loans and advances to
customers and operating lease assets make up the majority
of assets. Other items on the group's balance sheet include
treasury assets, with intangibles, property, plant and
equipment, and prepayments included as other assets.
Liabilities are predominantly made up of customer deposits
and both secured and unsecured borrowings to fund the
loan book.
Total assets reduced to £12.1 billion (31 July 2025: £14.1
billion), primarily due to a 37% reduction in treasury assets
reflecting a planned reduction in excess liquidity and the
completion of the sales of Winterflood and CBRL, which no
longer feature on the group balance sheet.
Total liabilities reduced to £10.4 billion (31 July 2025: £12.3
billion), due to a 10% decrease in customer deposits
reflecting our lower funding requirement in the 2026 financial
year, and the completion of the sales of Winterflood and
CBRL.
Total equity was broadly flat at £1.7 billion at 31 July 2026
(31 July 2025: £1.7 billion).
The group’s return on assets excluding discontinued
operations was 0.6% (31 July 2025: 0.7%).
Strategic report
Governance report
Financial statements
51
Group Capital
31 July
2026
£ million
31 July
2025
£ million
Common Equity Tier 1 capital
1,266.1
1,348.1
Tier 1 capital
1,466.1
1,548.1
Total capital
1,716.1
1,748.1
Risk weighted assets
8,971.8
9,798.5
Common Equity Tier 1 capital ratio1
14.1%
13.8%
Tier 1 capital ratio1
16.3%
15.8%
Total capital ratio1
19.1%
17.8%
Leverage ratio2
13.5%
12.9%
1.
IFRS 9 transitional arrangements ceased to apply and therefore had no impact on regulatory capital at 31 July 2026. Capital ratios at 31 July 2025
shown after applying IFRS 9 transitional arrangements and the Capital Requirements Regulation ("CRR") transitional and qualifying own funds
arrangements in force at the time. Without their application, at 31 July 2025 the CET1 capital ratio would be 13.7%, tier 1 capital ratio 15.7% and
total capital ratio 17.8%.
2.
The leverage ratio is calculated as tier 1 capital as a percentage of non-risk-weighted total exposures, adjusted for certain capital deductions,
including intangible assets, and off-balance sheet exposures.
Movements in capital and other regulatory
metrics
The CET1 capital ratio increased from 13.8% to 14.1%,
mainly driven by the recognition of other profits attributable to
shareholders (c.80bps), and total credit risk RWA reduction
(c.70bps), predominately related to loan book RWA reduction
(c.50bps). The sale of Winterflood contributed c.50bps. These
benefits were partially offset by the additional provision in
relation to motor finance commissions (-c.150bps) and AT1
coupon payments in the year (-c.20bps).
CET1 capital decreased 6% to £1,266.1 million (31 July
2025: £1,348.1 million), primarily driven by the £147.0 million
net of tax provision in relation to motor finance commissions,
AT1 coupon payments of £22.3 million, partially offset by the
recognition of the group’s other profits attributable to
shareholders in the year of £82.5 million.
Tier 1 capital decreased by 5% and total capital decreased
by 2% to £1,466.1 million and £1,716.1 million respectively
(31 July 2025: £1,548.1 million and £1,748.1 million
respectively), reflecting the same movements in relation to
CET1 capital. Total capital also reflects a £50 million increase
in Tier 2 capital as the group issued £250 million Fixed Rate
Subordinated Tier 2 Notes and conducted a tender offer for
£200 million Fixed Rate Subordinated Notes.
RWAs decreased 8% to £9.0 billion (31 July 2025: £9.8
billion), driven by a reduction in credit risk RWAs (£568.5
million), operational risk RWAs (£158.1 million) and market
risk RWAs (£114.0 million).
The decline in credit risk RWAs was driven by a £350.3
million decrease in loan book RWAs across the Property and
Premium Finance businesses mainly due to lower loan book
balances and also reflecting the beneficial impact of the
ENABLE Build Guarantee Scheme within the Property
business. In addition, other credit risk RWAs decreased by
£204.3 million, largely due to reductions in Novitas
receivables, operating lease exposures, and prepayments
together with the disposals of Winterflood and Brewery
Rentals.
The reduction in operational risk and market risk RWAs was
primarily driven by the Winterflood disposal.
As a result, CET1, tier 1 and total capital ratios were 14.1%
(31 July 2025: 13.8%), 16.3% (31 July 2025: 15.8%) and
19.1% (31 July 2025: 17.8%), respectively.
The applicable CET1, tier 1 and total capital ratio
requirements, including capital requirements directive
("CRD") buffers but excluding any applicable PRA buffer,
were 10.3%, 12.3% and 14.9%, respectively, at 31 July
2026, following the regular periodic review of our capital
requirements. Accordingly, our CET1 capital headroom of
c.380bps is significantly above the applicable requirements,
despite the impact of the post-tax £147.0 million provision
charge in relation to motor finance commissions.
The leverage ratio, which is a transparent measure of capital
strength not affected by risk weightings, increased to 13.5%
(31 July 2025: 12.9%).
Capital outlook
We currently estimate that the implementation of Basel 3.1
on 1 January 2027 will result in a reduction in the group's
CET1 capital ratio of approximately 80bps with the minimum
CET1 capital requirement reducing by c.40bps, reflecting the
PRA’s Pillar 2a SME Lending Adjustment, which was
introduced to mitigate the impact of the removal of the Pillar
1 SME support factor under the Basel 3.1 framework. On a
pro forma basis, this would reduce the group's CET1 capital
ratio as at 31 July 2026 to 13.3%, against the minimum
CET1 capital requirement of 9.9%, resulting in overall CET1
capital headroom of c.340bps.
In monetary terms, the impact on the group’s overall CET1
capital headroom is minimal.
In the medium-term, we expect to operate within our
guidance range of 12-13%, as we generate capital, target
balance sheet growth and resume shareholder distributions,
at an appropriate time.
We continue to make positive progress in our preparations
for a transition to the IRB approach. Following the
submission of our initial application to the PRA in December
2020, the firm received positive feedback from the PRA on
Phase II of its application in December 2025, which is
currently being progressed by management.
Financial overview continued
Close Brothers Group plc Annual Report 2026
52
Group funding1
31 July
2026
£ million
31 July
2025
£ million
Customer deposits
7,876.2
8,799.3
Secured funding
479.0
1,077.4
Unsecured funding2,3
1,406.8
1,109.4
Equity
1,651.6
1,735.5
Total available funding
11,413.6
12,721.6
Total available funding as a percentage of loan book4
119%
132%
Average maturity of funding allocated to loan book5
20 months
18 months
1.
Numbers relate to core funding and exclude working capital facilities at the business level.
2.
Unsecured funding excludes £0.9 million (31 July 2025: £1.5 million) of non-facility overdrafts included in borrowings.
3.
Includes £250.0 million of funds raised via a senior unsecured bond with a five-year tenor by Close Brothers Group plc, the group’s holding company,
in June 2023, with proceeds currently used for general corporate purposes.
4.
Total funding as a percentage of loan book includes £131.1 million (31 July 2025: £207.3 million, of which £41.0 million for CBRL were classified as
held for sale) of operating lease assets in the loan book figure.
5.
Simple weighted average of the applicable funding allocated to the loan book. The applicable funding excludes equity (except AT1 instruments) and
deducts funding held for liquidity purposes.
The Treasury function is focused on managing funding and
liquidity to support the lending divisions, as well as managing
interest rate risk. Our funding draws on a wide range of
wholesale and deposit markets including several public debt
securities at both group and operating company level, as
well as public and private secured funding programmes and
a diverse mix of customer deposits. This broad funding base
reduces concentration risk and ensures we can adapt our
position through the cycle.
We have maintained a prudent maturity profile, with the
average maturity of funding allocated to the loan book at 20
months (31 July 2025: 18 months), ahead of the average loan
book maturity at 16 months (31 July 2025: 15 months). The
increase in the average maturity of funding allocated to the
loan book reflects our access to unsecured funding markets
with the issuance of a £250 million Tier 2 bond in February
2026 and a £250 million senior unsecured bond in June
2026.
Total funding decreased 10% to £11.4 billion (31 July 2025:
£12.7 billion), which accounted for 119% (31 July 2025:
132%) of the loan book at the balance sheet date, as we
sought to optimise funding and reduce liquidity from the
elevated levels held during the recent period of uncertainty.
The average cost of funding1 across our lending divisions
reduced to 4.6% (2025: 5.4%) primarily reflecting the lower
base rate in the year and active management of our funding
base.
The ongoing investment in our Savings capability, franchise
and product offering has allowed us to significantly grow and
diversify our retail deposit base in recent years. We have a
suite of savings products available, providing us with
optionality to access segments of the deposit market as
needed, whilst providing a platform for future growth. As a
proportion of total funding, our retail deposits have grown
from 27% at the end of the 2022 financial year to account for
57% in 2026 (31 July 2025: 54%). Continued growth and
diversification of our offering creates opportunity to further
optimise funding cost and maturity in future years.
Over the year, customer deposits decreased 10% to £7.9
billion (31 July 2025: £8.8 billion) as we sought to optimise
the pricing and level of deposit funding following strong
growth in recent years, and reflect our lower funding
requirements. Retail customer deposits decreased 4% to
£6.6 billion (31 July 2025: £6.8 billion), with non-retail
deposits reducing 32% to £1.3 billion (31 July 2025: £2.0
billion), in line with our funding plan. Across our funding
base, only 10% of total deposits are available on demand
and 56% have at least three months to maturity. At 31 July
2026 approximately 92% of retail deposits were protected by
the Financial Services Compensation Scheme.
Secured funding decreased 56% to £0.5 billion (31 July
2025: £1.1 billion) following the repayment of an existing
Motor Finance securitisation facility and a reduction on
renewal of our Premium Finance securitisation facility,
reflecting lower funding requirements and actions taken to
optimise the liquidity position. Concurrently, the bank issued
and retained a listed motor securitisation transaction, Orbita
2026-1. This resulted in the creation of £744 million Class A
notes, which provide a significant increase to the group's
contingent collateral pool, providing scope for further
balance sheet optimisation.
Unsecured funding, which includes senior unsecured and
subordinated bonds, increased 27% to £1.4 billion (31 July
2025: £1.1 billion), primarily reflecting the £250 million
unsecured bond issuance in June 2026.
Moody’s ratings for the group and CBL (Bank deposit rating),
affirmed on 17 April 2026, are Baa2/P2 and A3/P2
respectively, with a negative outlook. Fitch Ratings (“Fitch”)
for both the group and CBL are BBB/F3, affirmed on 15
December 2025, with a negative outlook. Our credit ratings
remain robust, and we retain strong access to funding
markets.
1.
The cost of funding across our lending divisions interest expense (excluding relevant allocations to CBRL and CBVH) for the 2026 financial year was
£436.1 million (31 July 2025: £520.8 million).
Strategic report
Governance report
Financial statements
53
Group liquidity
31 July
2026
£ million
31 July
2025
£ million
Cash and balances at central banks
1,190.7
1,917.0
Sovereign and central bank debt
340.1
601.6
Supranational, sub-sovereigns and agency (“SSA”) bonds
144.0
146.2
Covered bonds
83.9
105.6
Treasury assets
1,758.7
2,770.4
The group continues to ensure it is comfortably ahead of
both internal risk appetite and regulatory requirements.
During the initial uncertainty regarding the outcome of the
FCA’s review of historical motor finance commission
arrangements, we had deliberately maintained an elevated
level of liquidity, which we have reduced to a more normal
level over the year. Accordingly, treasury assets reduced
37% to £1.8 billion (31 July 2025: £2.8 billion). The majority
of our treasury assets continue to be held on deposit with
the Bank of England.
We have significantly increased our contingent collateral
portfolio to £1.2 billion (31 July 2025: £0.2 billion)1 driven
principally by the issuance of a public motor finance
securitisation, Orbita 2026-1, which we retained in full, and
we continue to maintain drawdown capacity at the Bank of
England via pre-positioned loans.
We regularly assess and stress test the group’s liquidity
requirements and continue to materially exceed the liquidity
coverage ratio (“LCR”) regulatory requirements, with a 12-
month average LCR to 31 July 2026 of 1,113% (31 July
2025: 1,012%). In addition to internal measures, we monitor
funding risk based on the CRR rules for the net stable
funding ratio (“NSFR”). The four-quarter average NSFR to 31
July 2026 was 144.0% (31 July 2025: 145.9%), well above
regulatory requirements and internal risk appetite.
1.
Contingent collateral portfolios are reported as gross values and exclude any applicable funding haircuts.
Commercial lends to more than 28,000 small and medium-
sized enterprises through our in-house teams, where loans
are originated via our direct sales force or introduced by
third-party distribution channels. Asset Finance provides
commercial asset financing, hire purchase and leasing
solutions for a diverse range of assets and sectors. Invoice
Finance provides debt factoring, invoice discounting and
asset-based lending to SMEs and corporates.
The Commercial division has made good strategic progress
during the year and is carrying healthy momentum into the 2027
financial year. Simplification activities are now largely complete
through the winding down of Novitas, the sale of CBRL, winding
down CBVH and other sub-scale products and a simplification
of the federated divisional structure. Considerable progress has
been made on the optimisation initiatives, with restructuring
activity and an increased focus on harnessing automation and
AI to both enhance efficiency and enable further growth.
The Commercial loan book grew 3% over the year, with 6%
growth in the second half. We are benefiting from diversification
across the division, with some areas including Asset Finance
Ireland and Invoice Finance already delivering in line with our
5-10% target range. Our diversified business model and
growing presence in Ireland provide additional avenues for
sustainable expansion and we remain focused on growing
selectively through disciplined execution and differentiated
customer service.
Adjusted operating profit for Commercial decreased to £90.9
million (2025: £112.2 million), mainly driven by lower income
and an increase in impairment charges, as well as the impact
of Novitas on the prior year.
On a statutory basis, operating profit increased to £91.3
million (2025: £63.3 million), benefiting from the gain on sale
of CBRL and non-recurrence of the CBVH impairment
charge in the prior year, partially offset by restructuring
costs.
Financial overview continued
Close Brothers Group plc Annual Report 2026
54
Banking: Commercial
Asset Finance
Loan book
£3.6 billion
Average loan size
c.£49,000
Typical loan maturity
3-4 years
Invoice and Speciality Finance1
Loan book
£1.2 billion
Average loan size2
c.£684,000
Typical loan maturity
3 months
1. Invoice and Speciality Finance comprises Invoice UK and
GmbH and Novitas.
2. This figure represents Invoice Finance only.
Adjusted operating income decreased to £307.0 million
(2025: £315.6 million) reflecting the wind-down of the Novitas
book and lower behavioural fees in Asset Finance, as well as
a decrease in net interest income in Invoice Finance. The net
interest margin reduced marginally to 6.4% (2025: 6.6%)
driven by Invoice Finance, reflecting a competitive market
environment and lower average base rates during the year.
Adjusted operating expenses increased 2% to £189.2 million
(2025: £185.6 million), as continued investment in technology
was partially offset by the non-recurrence of Novitas
expenses and lower staff costs in Asset Finance. The
Commercial expense/income ratio increased to 62% (2025:
59%).
Adjusted impairment charges increased to £26.9 million
(2025: £17.8 million), with the prior year benefiting from an
impairment credit in respect of Novitas. This corresponded
to a bad debt ratio of 0.6% (2025: 0.4%) and a stable
provision coverage ratio of 1.5% (31 July 2025: 1.5%).
Excluding Novitas, impairment charges increased to £27.7
million (2025: £24.6 million) reflecting loan book growth, with
overall credit performance stable.
We expect the impact from Novitas to be minimal in the 2027
financial year.
Commercial
2026
£ million
2025
£ million
Change
%
Adjusted operating income
307.0
315.6
(3)
Adjusted operating expenses
(189.2)
(185.6)
2
Adjusted impairment losses on financial assets
(26.9)
(17.8)
51
Adjusted operating profit
90.9
112.2
(19)
Adjusted operating profit, pre provisions for impairment losses
117.8
130.0
(9)
Adjusting items:
Restructuring costs
(7.2)
(1.4)
n/a
Operating profit/(loss) from Close Brewery Rentals Limited1
6.8
(4.1)
(266)
Operating profit/(loss) from Close Brothers Vehicle Hire
0.8
(43.4)
(102)
Statutory operating profit
91.3
63.3
44
Net interest margin
6.4%
6.6%
Expense/income ratio
62%
59%
Bad debt ratio
0.6%
0.4%
Closing loan book and operating lease assets2
4,886.2
4,729.3
3
1.
The sale of CBRL completed on 31 August 2025 and a gain of £6.4 million has been recognised. Please refer to Note 26 "Discontinued operations
and assets and liabilities classified as held for sale".
2.
Operating lease assets of £1.1 million (31 July 2025: £1.3 million).
Strategic report
Governance report
Financial statements
55
Retail provides finance to individuals and businesses through
a network of intermediaries. Motor Finance provides several
products at point of sale in a dealership, or online via a
broker, which allow consumers to buy vehicles from over
3,500 retailers in the UK and Ireland. Premium Finance works
with c.1,100 insurance brokers in the UK and Ireland and
helps make insurance payments more manageable for
individuals and businesses, by allowing them to spread the
cost over fixed instalments. The Savings business provides
simple and straightforward savings products to businesses
and individuals.
We continue to make significant progress delivering our
strategic pillars in Retail. In 2025, we announced a
repositioning to focus the growth of our Premium Finance
business towards commercial lines insurance premium
finance where we see strongest risk-adjusted returns and
long-term growth potential, and to reduce our emphasis on
personal lines insurance premium finance. The repositioning
is in its final stages with an associated remaining portfolio of
c.£100 million to be substantially run-off by the end of the
2027 financial year. The run-off of our legacy Republic of
Ireland Motor Finance business is now largely complete.
Our Optimise initiatives have encompassed offshoring select
non-specialist customer activities and implementing
programmes focused on automation and digitisation,
allowing for a more efficient approach to service delivery.
We are seeing good growth in Motor Finance with the loan
book increasing 9% in the year. We have seen particularly
strong growth in the Irish business and have launched dealer
forecourt funding during the year, broadening our product
offering and supporting future growth opportunities.
Premium Finance continued to focus on growth in the
commercial market including a strategic partnership with
JMG, a top 30 UK insurance broker. While competition
remains strong, favourable market dynamics and emerging
opportunities provide confidence for continued progress into
the 2027 financial year and beyond.
We welcomed the publication of the FCA Premium Finance
Market Study and its conclusions in February 2026, which
align with our existing approach and bring clarity and stability
to the premium finance market.
Adjusted operating profit for Retail modestly reduced to
£17.4 million (2025: £18.9 million) as a reduction in income,
partly due to the planned withdrawal from selected personal
lines business in Premium Finance, was largely offset by a
Motor Finance impairment provision release.
We recognised adjusting items of £179.5 million (2025:
£217.5 million) during the year, largely driven by the increase
in provision in relation to motor finance commissions. Please
refer to Note 15 “Other assets and liabilities” for further
details on the group’s provisioning assessment.
On a statutory basis, Retail delivered an operating loss of
£162.1 million (2025: £198.6 million) reflecting the additional
provision in respect of motor finance commissions.
Adjusted operating income decreased 8% to £226.4 million
(2025: £246.7 million), reflecting the planned withdrawal from
selected personal lines relationships in Premium Finance as
well as deflation of insurance premiums, partly offset by
strong growth in the Irish Motor Finance business. The net
interest margin decreased to 7.9% (2025: 8.3%), primarily
reflecting the change in mix towards Motor Finance as a
result of the repositioning of the Premium Finance business.
Adjusted operating expenses reduced 2% to £179.8 million
(2025: £183.3 million) driven by offshoring benefits including
lower staff costs, partly offset by increased costs in Ireland
as we scale the business. The expense/income ratio
increased to 79% (2025: 74%) reflecting the reduction in
income.
Impairment charges decreased to £29.2 million (2025: £44.5
million), primarily driven by the implementation of an updated
IFRS 9 model which recognises the evolving composition
and behaviour of the Motor Finance book1, and improved
credit performance in Premium Finance. The bad debt ratio
reduced to 1.0% (2025: 1.5%), with the provision coverage
ratio decreasing to 3.0% (31 July 2025: 3.2%).
1.
For further information please refer to the basis of preparation in Note 1 "Material accounting policies".
Financial overview continued
Close Brothers Group plc Annual Report 2026
56
Banking: Retail
Motor Finance
Loan book
£2.2 billion
Average loan size
c.£7,400
Typical loan maturity
4 years
Premium Finance
Loan book1
£0.7 billion
Average loan size
c.£700
Typical loan maturity
11 months
1. Includes £105.5 million (31 July 2025: £288.8 million) of
brokers within the exit cohort as part of the planned
reduction in the personal lines book.
Retail
2026
£ million
2025
£ million
Change
%
Adjusted operating income
226.4
246.7
(8)
Adjusted operating expenses
(179.8)
(183.3)
(2)
Impairment losses on financial assets
(29.2)
(44.5)
(34)
Adjusted operating profit
17.4
18.9
(8)
Adjusted operating profit, pre provisions for impairment losses
46.6
63.4
(26)
Adjusting items:
Provision in relation to motor finance commissions
(164.7)
(165.0)
—
Other motor finance commissions related costs1
(7.7)
(18.7)
(59)
Provision in relation to early settlements in Motor Finance
(1.3)
(33.0)
(96)
Restructuring costs
(5.6)
(0.6)
n/a
Amortisation of intangible assets on acquisition
(0.2)
(0.2)
—
Statutory operating loss
(162.1)
(198.6)
(18)
Net interest margin
7.9%
8.3%
Expense/income ratio
79%
74%
Bad debt ratio
1.0%
1.5%
Closing loan book2
2,820.8
2,878.9
(2)
1
Motor finance commissions-related complaints handling, operational and legal costs, and unwind of the time value discount, partially offset by
insurance recoveries.
2.
The Motor Finance loan book includes £7.7 million (31 July 2025: £32.1 million) relating to the legacy Republic of Ireland Motor Finance business,
which is in run-off following the cessation of our previous partnership in the Republic of Ireland from 30 June 2022.
Property provides residential development finance, bridging
finance and investment loans to experienced property
developers and investors across mainland UK and Northern
Ireland, through its two brands, Close Brothers Property
Finance and Commercial Acceptances. Property Finance
lends to over 500 professional property developers with a
focus on small to medium-sized residential developments,
with Commercial Acceptances lending to c.400 developers,
investors and traders.
Property delivered a resilient performance in what remained a
transitional year for the business, as we continued to broaden
our proposition and position the franchise for sustainable
growth. While our core Build-to-Sell market faces challenges,
including planning system complexity, elevated construction
costs and lower purchaser demand, the business continues
to be supported by strong customer relationships, disciplined
underwriting and deep market expertise, including a strong
performance from Commercial Acceptances in a highly
competitive market.
Alongside this, we made good strategic progress in
diversifying the business and building new growth
opportunities. We increased our focus on larger corporate
borrowers within Build-to-Sell, expanded our Structured
Finance offering and continued to strengthen our regional
presence through targeted hires. We also launched new
lending propositions, including Revolving Credit Facility and
CA Revolve products, designed to meet evolving customer
needs and broaden our addressable market.
Our diversification strategy is beginning to generate
encouraging momentum taking us into the 2027 financial
year. In Build-to-Rent, just after the year end, we completed
our largest transaction to date, valued at £67.2 million. Our
Build-to-Rent pipeline across single-family and multi-family
housing remains healthy, with a number of opportunities
expected to convert in the coming months. Although the
Build-to-Sell loan book is expected to remain broadly stable
in the near term, growth across our diversified business
initiatives and increasing demand from larger, well-
capitalised partners provide confidence in our ability to
deliver sustainable growth over the medium term.
Adjusted operating profit declined 27% to £49.0 million
(2025: £67.2 million), as challenging conditions in the Build-
to-Sell market have led to softer demand and lower loan
balances, and reflecting increased impairment charges on a
small number of facilities. Before provisions for impairment
losses, adjusted operating profit reduced 13% to £84.6
million (2025: £96.7 million).
On a statutory basis, Property delivered an operating profit of
£47.6 million (2025: £66.9 million).
Operating income declined 10% to £117.7 million (2025:
£130.6 million), driven by the reduction in the loan book, as
low drawdowns were more than offset by repayments levels,
alongside reduced fee yields. The net interest margin
reduced to 6.5% (2025: 6.9%), reflecting the change in
business mix towards larger, lower-margin lending at
attractive returns, as well as reduced fee yields and lower
average base rates during the year.
Strategic report
Governance report
Financial statements
57
Loan book
£1.8 billion
Average loan size
c.£2.4 million
Typical development loan maturity
12-24 months
Banking: Property
Adjusted operating expenses decreased 2% to £33.1 million
(2025: £33.9 million), reflecting lower staff costs. The
expense/income ratio increased to 28% (2025: 26%).
Impairment charges increased to £35.6 million (2025: £29.5
million), primarily due to increased individually assessed
provisions on a small number of facilities, including legacy
cases, driven by development specific issues, build cost
inflation and a subdued sales market. As a result, the bad
debt ratio increased to 2.0% (2025: 1.5%) and the provision
coverage ratio rose to 5.6% (31 July 2025: 4.2%). The
Property book is predominantly secured, with conservative
loan-to-value ratios. 72% of loans are to repeat customers.
Property
2026
£ million
2025
£ million
Change
%
Operating income
117.7
130.6
(10)
Adjusted operating expenses
(33.1)
(33.9)
(2)
Impairment losses on financial assets
(35.6)
(29.5)
21
Adjusted operating profit
49.0
67.2
(27)
Adjusted operating profit, pre provisions for impairment losses
84.6
96.7
(13)
Adjusting items:
Restructuring costs
(1.4)
(0.3)
n/a
Statutory operating profit
47.6
66.9
(29)
Net interest margin
6.5%
6.9%
Expense/income ratio
28%
26%
Bad debt ratio
2.0%
1.5%
Closing loan book
1,757.3
1,852.5
(5)
Group (central functions)
2026
£ million
2025
£ million
Change
%
Operating income
(8.2)
(11.7)
(30)
Operating expenses
(28.8)
(42.3)
(32)
Operating loss
(37.0)
(54.0)
(31)
Adjusting items:
Restructuring costs
(0.1)
—
n/a
Statutory operating loss
(37.1)
(54.0)
(31)
The operating loss from Group (central functions), which includes the central functions such as finance, legal and compliance,
risk and human resources, reduced to £37.0 million (2025: £54.0 million), better than guidance of c.£45-50 million. The negative
income represents the net cost of group funding, which was lower in the year, reflecting higher interest earned on group cash
balances. The reduction in operating expenses primarily reflects the non-recurrence of legal and professional fees associated
with the impact of the FCA’s review of motor finance commissions.
Loan book analysis
31 July
2026
£ million
31 July
2025
£ million
Change
%
Commercial
4,886.2
4,729.3
3
Asset Finance1
3,642.2
3,580.4
2
Invoice Finance
1,244.0
1,148.9
8
Retail
2,820.8
2,878.9
(2)
Motor Finance2
2,169.7
1,993.5
9
Premium Finance3
651.1
885.4
(26)
Property
1,757.3
1,852.5
(5)
Closing loan book and operating lease assets4
9,464.3
9,460.7
—
1.
Asset Finance totals exclude £130.0 million (31 July 2025: £165.0 million) of operating lease assets related to CBVH which is in wind-down, and £nil
(31 July 2025: £41.0 million) of operating lease assets related to CBRL which was sold in the year.
Asset Finance includes £312.2 million (31 July 2025: £289.4 million) of loans in relation to Asset Ireland, previously reported within Invoice Finance.
2.
The Motor Finance loan book includes £7.7 million (31 July 2025: £32.1 million) relating to the Republic of Ireland Motor Finance business, which is in
run-off following the cessation of our previous partnership in the Republic of Ireland from 30 June 2022.
3.
The Premium Finance loan book includes £105.5 million (31 July 2025: £288.8 million) of brokers within the exit cohort as part of the planned
reduction in the personal lines book of Premium Finance.
4.
Includes operating lease assets of £1.1 million (31 July 2025: £1.3 million).
Financial overview continued
Close Brothers Group plc Annual Report 2026
58
The loan book was flat in the year at £9.5 billion (31 July
2025: £9.5 billion), although growth accelerated in the
second half (2% decline in the loan book in H1 2026 versus
2% growth in H2 2026), reflecting the strategic actions we
have taken to reposition our business.
On an underlying basis, excluding the planned reduction in
the personal lines book of Premium Finance and run-off of
the legacy Republic of Ireland Motor Finance business, the
loan book increased 2% in the year, and grew 4% in the
second half, building good momentum as we enter 2027. All
of our divisions grew in the final quarter, notwithstanding the
prevailing market conditions in some of our markets.
Through our simplification actions, we have repositioned the
business to focus on core markets where we see a strong
and sustainable market opportunity. We continue to target
5-10% p.a. growth through the cycle through a combination
of overall market growth, share gains and new business
initiatives.
The Commercial loan book increased 3% to £4.9 billion (31
July 2025: £4.7 billion), with good growth across both Asset
Finance and Invoice Finance. Invoice Finance grew 8%, with
strong new business volumes, particularly in the second half
of the year. Asset Finance grew 2%, with both the Irish and
Wholesale Finance portfolios performing particularly well. In
the Commercial division, we continue to pursue organic
growth in our core markets where we have developed strong
relationships and expertise, for example in emerging clean-
energy markets. We are also targeting new products and
sectors such as commercial mortgages and through our
repositioned intermediated Asset Finance business.
The Retail loan book declined to £2.8 billion (31 July 2025:
£2.9 billion) on a reported basis, although the underlying loan
book grew 6%. The Motor Finance loan book grew strongly,
up 9%, with good new business volumes across the
business and particularly strong growth in Ireland. The
Premium Finance loan book reduced 26% reflecting the
planned reduction of a number of personal lines broker
relationships in line with our strategic repositioning of the
business. Excluding the exiting brokers, Premium Finance
declined 9%, driven by market-wide insurance premium
deflation. At 31 July 2026, the Premium Finance loan book
included £105.5 million (31 July 2025: £288.8 million) of
brokers within the exit cohort as part of the planned
reduction in the personal lines book, with these exiting
brokers expected to substantially run-off during the course
of the 2027 financial year.
In Retail, we are renewing our focus on growing in the
commercial lines market and supporting our brokers to write
larger and more complex business in Premium Finance,
while in Motor Finance, we are expanding our reach and
distribution of Motor Finance, particularly in Ireland.
The Property loan book decreased 5% to £1.8 billion (31 July
2025: £1.9 billion) as low drawdowns were more than offset
by repayment levels, reflecting industry-wide challenges in
the Build-to-Sell market as housing delivery across the UK
remains constrained due to planning delays, build cost
pressures and labour shortages, whilst demand continues to
be limited by cost-of-living pressures. We have expanded
our regional presence and launched a new cash flow-led
product in our bridging business, whilst also now offering a
Revolving Credit Facility to our larger customers. We
continue to see significant opportunities for providing
development loans for the delivery of Build-to-Rent and
Purpose-Built Student Accommodation, and are further
building our market position in these sectors, with a £67.2
million Build-to-Rent facility already completed in the 2027
financial year.
Strategic report
Governance report
Financial statements
59
Risk report
Effective management of the risks we face is
central to everything we do
The group faces a number of risks in the normal course of its
business, primarily arising from its lending and deposit-
taking activities. To manage these effectively, a consistent
approach is adopted based on a set of overarching
principles, namely:
• adhering to our established and proven business model,
as outlined on pages 8 to 9.
• implementing an integrated risk management approach
based on the concept of three lines of defence; and
• setting and operating within clearly defined risk appetites,
monitored with defined metrics and limits.
This risk report provides a summary of our approach to risk
management, covering each of the key aspects of the
group’s Enterprise Risk Management Framework.
Information on each of the group’s principal risks, including
an overview of the frameworks in place to manage them, is
also included, together with an overview of current emerging
risks and uncertainties.
All disclosures in the risk report are unaudited unless
otherwise stated.
Enterprise risk management
An enterprise-wide framework designed to provide the
Board and senior management with oversight of the
group’s financial position as well as the risks that might
adversely affect it.
The framework details the core risk management
components and structures used across the group, and
defines a consistent and measurable approach to identifying,
assessing, controlling and mitigating, reviewing and
monitoring, and reporting risk – the risk process life cycle.
This sets out the activities, tools, techniques and
organisational arrangements designed to identify the
principal and emerging risks facing the group, and that
appropriate responses are in place to mitigate these risks
and prevent detriment to its customers and colleagues.
This is an enabler for the group to meet its goals and
enhance its ability to respond to new opportunities.
The framework is purposely designed to allow the capture of
business opportunities whilst maintaining an appropriate
balance of risk and reward within the group’s agreed risk
appetite.
Enterprise Risk Management Framework
Risk culture and awareness
An effective risk culture is embedded throughout
the group.
Maintenance of an effective risk management culture is
integral to the group in meeting its regulatory conduct
requirements and assisting the accomplishment of key
strategic goals.
The risk culture:
• supports the group and its Directors in meeting their legal
and regulatory obligations, particularly with respect to the
identification and management of risks and the need for a
robust control environment;
• underpins the group’s purpose, strategy, cultural attributes
and values;
• provides enhanced awareness of risk in business
operations by highlighting strengths and weaknesses and
their materiality to the business and, in turn, facilitating
informed decision-making;
• optimises business performance by facilitating challenge
of ineffective controls and improving the allocation of
resources;
• improves the group’s control environment; and
• assists in the planning and prioritisation of key projects
and initiatives.
Close Brothers Group plc Annual Report 2026
60
Risk management culture
Locally embedded
While risk management is led centrally, it is embedded
locally within our businesses. Managers actively promote a
culture in which risks are identified, assessed, managed and
reported in an open, transparent and objective manner, and
staff conduct is viewed as critical.
Independent second line
The group risk management function operates independently
of the business, providing oversight and advice on the
operation of the risk framework, assurance that agreed
processes operate effectively and that a risk and conduct
culture is embedded within the business.
Open escalation channels
All colleagues are responsible for risk identification and
reporting within their area of responsibility and are
encouraged to escalate risks and concerns where necessary,
either through line or business management or by following
the provisions of the group Whistleblowing Policy.
Risk and reward
The relationship between risk and reward is a key
consideration in all risk management decisions. Additionally,
all staff are evaluated against both agreed objectives (the
“what”) and desired behaviours (the “how”). This encourages
long-term stewardship behaviours together with a strong and
appropriate risk and conduct culture.
For further information on our approach to remuneration for
the group’s Directors see pages 137 to 151.
Risk governance
Role of the Board
The Board retains overall responsibility for overseeing the
maintenance of the group's system of internal control and
the effective operation of the risk management framework
and associated oversight processes. The risk management
framework and its governance arrangements are designed to
provide a clear organisational structure with distinct,
transparent and consistent lines of responsibility and
effective processes to identify, manage, monitor and report
the risks to which the group is, or may become, exposed. On
an annual basis, the Board reviews the effectiveness of the
group’s risk management and internal control systems.
Further details on the Board review of risk management and
internal controls are provided on pages 112 to 121.
Risk management across the group is overseen by the
Risk Committee. The committee is responsible for reviewing
risk appetite, monitoring the group’s risk profile against this
and reviewing the day-to-day effectiveness of the risk
management framework. In addition, the committee is
responsible for overseeing the maintenance and
development of an appropriate and supportive risk culture
and for providing risk input into the alignment of
remuneration with performance against risk appetite.
The committee’s key areas of focus over the last financial
year are set out on pages 134 to 136.
The group closely monitors its risk profile to ensure that it
continues to align with its strategic objectives as
documented on pages 10 to 11. The Board considers that
the group’s current risk profile remains consistent with its
strategic objectives.
The Risk Committee is supported by a number of executive,
risk-specific and divisional committees. Together, these
committees facilitate an effective flow of key risk information,
as well as functioning to support appropriate risk
management at each stage of the risk life cycle. They also
provide an escalation channel for any risks or concerns,
supporting the maintenance of an effective risk culture. The
group’s risk governance framework is designed to enable the
group to respond to changes in the risk and the broader
regulatory environment in a considered and effective manner,
with oversight from the Board, and during the year the
committees have operated where needed in an agile manner,
convening on an ad-hoc basis where required in addition to
regular scheduled sessions. During the year the effectiveness
of these committees and their terms of reference were
reviewed to confirm they remain fit for purpose and all
committees continue to work efficiently and effectively.
Strategic report
Governance report
Financial statements
61
Locally
embedded
Independent
second line
Open
escalation
channels
Risk and
reward
Risk committee structure
Risk committee overview
The governance framework operates through various delegations of authority from the Board downwards, with a number of
committees focused on risk management. The delegations of authority cover both individual authorities as well as authorities
exercised via the group’s risk committee structure.
Group Risk and Compliance
Committee
Provides oversight of the group’s risk profile, alignment to risk appetite and effectiveness of
the risk management and compliance framework.
Model Governance
Committee
Provides oversight of the group’s exposure to model risk through the review, approval and
monitoring of all high-materiality models.
Capital Adequacy
Committee
Monitors group and bank capital adequacy, incorporating capital planning, stress testing,
governance, processes and controls.
Bank Asset and Liability
Committee
Provides oversight of the bank's risk management and internal controls across liquidity,
funding and market risk.
Group Asset and Liability
Committee
Provides oversight of the company and wider group’s risk management and internal controls
across liquidity, funding and market risk.
Credit Risk Management
Committee
Monitors the group’s credit risk profile, examining current performance and key portfolio
trends, ensuring compliance with risk appetite.
Group Credit Committee
Reviews material credit transactions and exposures from a credit, reputational, funding
structure and business risk perspective.
Impairment Adequacy
Committee
Governs the group’s impairment process, reviewing the financial position relating to
impairment and ensuring adequate coverage is held across the portfolio.
Operations and Technology
Risk Committee
Monitors and oversees group-wide operational resilience, including technology, security,
supplier and operational risk appetite, examining industry, regulatory and technical risks.
Divisional risk and
compliance committees
Provide oversight of risk profile, alignment to risk appetite and effectiveness of the risk
management and compliance framework at a divisional or business level.
Three lines of defence
The group’s risk management approach is underpinned by a strong governance framework founded on a three lines of defence
model.
The governance framework is considered appropriate to both the size and strategic intentions of the group. The key principles
underlying this approach are that:
• business management owns all the risks assumed throughout the group and is responsible and accountable for their day-to-
day management;
• the Board and business management together promote a culture in which risks are identified, assessed and reported in an
open, transparent and objective manner;
• the overriding priority is to protect the group’s long-term viability and produce sustainable medium to long-term revenue
streams;
• risk functions are independent of the businesses and provide oversight of and advice on the management of risk across the
group;
• risk management activities across the group are proportionate to the scale and complexity of the group’s individual
businesses;
• risk mitigation and control activities are commensurate with the degree of risk; and
• risk management and control supports decision-making.
Risk report continued
Close Brothers Group plc Annual Report 2026
62
Executive committees
Group Risk and
Compliance Committee
Model Governance Committee
Capital Adequacy Committee
Bank Asset and
Liability Committee
Group Asset and
Liability Committee
Risk-specific committees
Credit Risk Management
Committee
Group Credit Committee
Impairment Adequacy
Committee
Operations and Technology
Risk Committee
Divisional committees
Divisional risk and
compliance committees
Risk Committee
The Board
Three lines of defence
First line of defence
The businesses
Group Risk and Compliance Committee
(reports to the Risk Committee)
The Chief Executive delegates to divisional and operating
business Chief Executives the day-to-day responsibility for
risk management, regulatory compliance, internal control
and conduct in running their divisions or businesses.
Business management has day-to-day ownership,
responsibility and accountability for:
• identifying and assessing risks;
• managing and controlling risks;
• measuring risk (key risk indicators / early warning
indicators);
• mitigating risks, including controls framework and
effectiveness;
• reporting risks;
• committee structure and reporting; and
• management and self-assessment of operational
resilience capabilities.
Second line of defence
Risk and compliance
Risk Committee (reports to the Board)
The Risk Committee delegates day-to-day responsibility for
oversight and challenge on risk-related issues to the Group
Chief Risk Officer.
Risk functions (including compliance) provide support,
assurance and independent challenge on:
• the design and operation of the risk framework and
methodologies;
• risk assessment;
• risk appetite and strategy;
• risk reporting;
• adequacy of mitigation plans and effectiveness of risk
decisions taken by business management;
• group risk profile; and
• committee governance and challenge.
Third line of defence
Internal audit
Audit Committee (reports to the Board)
The Audit Committee mandates the Group Head of Internal
Audit with day-to-day responsibility for independent
assurance.
Internal audit provides independent assurance on:
• first and second lines of defence;
• appropriateness/effectiveness of internal controls; and
• effectiveness of policy implementation.
Strategic report
Governance report
Financial statements
63
Key features
• Promotes a strong risk culture and focus on
sustainable risk-adjusted returns.
• Implements the risk framework.
• Promotes a culture of adhering to limits and
managing risk exposures and ongoing self-
assessment.
• Promotes a culture of focus on good
customer outcomes.
• Promotes responsibility for ongoing
monitoring of positions and management and
control of risks and controls effectiveness,
including testing of controls, alongside
portfolio optimisation.
Key features
• Oversees embedding of the risk framework
and supporting methodologies, taking an
integrated approach to risk and compliance
(qualitative and quantitative).
• Promotes a strong and effective risk and
control culture across the group.
• Undertakes compliance monitoring and risk
assurance activities.
• Supports through developing and advising on
risk and compliance strategies.
• Facilitates constructive check and challenge.
• Oversight of business conduct and customer
outcomes.
Key features
• Draws on deep knowledge of the group and
its businesses.
• Provides independent assurance on the
activities of the group, including the risk
management framework.
• Assesses the appropriateness and
effectiveness of internal controls.
• Incorporates review of culture, conduct and
customer outcomes.
Risk management and internal controls
Supporting the foundation of a strong risk management
structure
Aligned to the risk governance framework, oversight across
the group is supported by the maintenance of a range of
internal controls. These cover risk, compliance, and financial
management and reporting, and control processes. The
controls are designed to enable accuracy and reliability of
the group’s financial information and financial and regulatory
reporting.
The main features of these controls with respect to financial
reporting include consistently applied accounting policies,
clearly defined lines of responsibility and processes for the
review and oversight of disclosures within the Annual Report.
These controls are overseen by the Audit Committee.
The group policy framework, overseen by the Board, is a key
component of the group’s Enterprise Risk Management
Framework, supporting the foundation of a strong risk
management structure. Group policies are supported by
group standards, and by divisional/business-level policies
and procedures which, together, outline the way in which
policy is implemented and detail the process controls in
place to ensure compliance. The accounting policies form
part of this broader policy framework, alongside policies and
standards relating to the group’s principal risks.
This structure establishes a link between group strategy and
day-to-day operations in a manner consistent with agreed
risk appetite. Simultaneously they facilitate Board and
executive-level oversight and assurance as to the application
of the strategy via conformance with underlying policy and
standard requirements.
Review of effectiveness of risk management and
internal control systems
The Board is responsible for establishing and maintaining the
group’s risk management and internal control framework.
Throughout the year, the Board, assisted by the Risk
Committee and the Audit Committee, actively monitors the
group’s risk management and internal control systems and
reviews their effectiveness. A review of the effectiveness has
been performed, covering all material controls, including
financial, operational and compliance controls. Further detail
on the Board review of the risk management and internal
controls is provided on page 112.
Group policy framework
Risk appetite
Enabling key risk decisions in delivering the group’s
strategic objectives
Risk appetite forms a key component of the group’s risk
management framework and refers to the sources and levels
of risk that the group is willing to assume in order to achieve
its strategic objectives and business plan. It is managed via
an established framework that facilitates ongoing
communication between the Board and management with
respect to the group’s evolving risk profile. This enables key
decisions concerning the allocation of group resources to be
made on an informed basis.
Risk appetite is set on a top-down basis by the Board with
consideration to business requests and executive
recommendation. Appetite measures, both qualitative and
quantitative, are applied to inform both decision-making and
monitoring and reporting processes. Early-warning triggers
are also employed to drive required corrective action before
overall tolerance levels are reached.
The group conducts a formal review of its risk appetites
annually to align risk-taking with the achievement of strategic
objectives. Adherence is monitored through the group’s risk
committees on an ongoing basis, with interim updates to
individual risk appetites considered as appropriate through
the year.
Stress testing
Assessing and understanding future levels of risk
Stress testing represents another core component of the risk
management framework and is employed, alongside
scenario analysis, to support assessment and understanding
of the risks to which the group might be exposed in the
future. As such, it provides valuable insight to the Board and
senior management, playing an important role in the
formulation and pursuit of the group’s strategic objectives.
All regulatory stress testing activities, such as the Internal
Capital Adequacy Assessment Process (“ICAAP”), are
overseen by the Scenario Planning Forum, which considers
the various risks impacting the business and recommends
how the potential impact on both capital and liquidity should
be considered from a stress testing perspective.
Stress testing provides valuable insight to the Board and
senior management, helping to inform key decisions
regarding both the direction and management of the group.
Accordingly, stress testing activity is broadly designed to
meet two principal objectives:
1. inform capital and liquidity planning – including liquidity
and funding risk assessment, contingency planning and
recovery planning; and
2. support ongoing risk and portfolio management –
including risk appetite calibration, strategic decisioning
and planning, risk/reward optimisation and business
resilience planning.
To support these objectives, stress testing is designed to
cover the group’s most material risks, with activity
conducted at various levels, ranging from extensive group-
wide scenario analysis to simple portfolio sensitivity analysis.
Stress testing also represents a critical component of both
the group’s ICAAP and Internal Liquidity Adequacy
Assessment Process (“ILAAP”), with scenario analysis
additionally employed as part of the group’s Recovery Plan.
Risk report continued
Close Brothers Group plc Annual Report 2026
64
Enterprise Risk Management Framework
Group policies
Group standards
Divisional and business policies
Procedures
Principal and emerging risks
Principal risks
At the core of the Enterprise Risk Management Framework
and risk process life cycle sits the group’s suite of principal
risks.
These are the risks which have been identified as those most
material in the delivery of the group’s strategic objectives.
This suite is subject to ongoing review to align the framework
to the prevailing risk environment.
Following review and challenge, it has been determined that
the existing suite of principal risks detailed in our prior year’s
report remains broadly reflective of those faced currently.
However, as part of our continual review of the prevailing risk
landscape, it is recognised that underlying risk drivers may
have changed and our approach to managing them has in
turn evolved in step with them. Following the sale of
Winterflood Securities, the group no longer has a trading
book, and market risk only arises from our non-trading
(banking) book. As a result, traded market risk has been
removed from the suite of principal risks and non-traded
market risk has been renamed to market risk.
The table on pages 67 to 69 gives an overview of these
principal risks and possible impacts, as well as the outlook
pertaining to these. More detailed information on each of
these follows on pages 71 to 100 which set out the
frameworks in place to manage these risks.
This should not be regarded as a complete and
comprehensive statement of all potential risks faced by the
group but reflects those which the group currently believes
could have a significant impact on its future performance.
Climate risk
Running alongside the suite of principal risks is climate risk,
which the group categorises as a cross-cutting risk, as the
impacts arising from climate change have the ability to
impact across the spectrum of principal risks. In addition,
transitional risks from climate change which may have a
medium to longer-term impact on the group’s product
offering, operations and strategic direction are captured in
the group’s emerging risks. For further information on the
group’s climate risk response, see the Sustainability Report
on pages 28 to 47.
Climate risk represents an ongoing area of focus, and the
group continues to monitor government and regulatory
developments closely. Throughout 2026 the group has re-
evaluated its exposure to climate risks, as well as the
associated materiality, in response to the PRA's publication
of Supervisory Statement 5/25. The short‑dated tenor and
UK focus of the lending book, together with the resilience of
the business model, mitigate exposure to climate risks.
Ongoing embedding of the climate risk framework will further
support continuous review of the evolving risk landscape.
Emerging risks
The group’s suite of principal risks is accompanied by a
portfolio of emerging risks reflecting broader market
uncertainties. The group defines an emerging risk as a risk
that may potentially become material in the delivery of the
group’s strategic objectives but the risk and its applicability
to the group may not yet be fully understood or assessed.
This incorporates input and insight from both a top-down
and bottom-up perspective:
Top-down: identified by Directors and executives at a group
level via the Group Risk and Compliance Committee
(“GRCC”) and the Board.
Bottom-up: identified at a business level and escalated,
where appropriate, via risk updates to the GRCC.
The established framework for monitoring these risks
supports the group’s organisational readiness to respond.
Group-level emerging risks are monitored by the GRCC and
Risk Committee on an ongoing basis, with agreed mitigating
actions in place to ensure the group’s preparedness should a
risk crystallise. Ongoing monitoring also tracks several sub-
risks to support identification of key themes and within the
year the sub-risks covered have evolved accordingly in line
with the perceived risk landscape.
Emerging risks are considered on both an internal and
external basis with careful consideration given to likely
emergence periods. Additionally, active monitoring of the
correlation impacts across emerging risks, uncertainties and
principal risks is undertaken.
Strategic report
Governance report
Financial statements
65
Principal and emerging risks
Emerging risks
Risk emergence
E1:
Economic uncertainty
Short term
E2:
Geopolitical uncertainty
Medium term
E3:
Transitional climate risks
Long term
E4:
Strategic disruption
Risk report continued
Close Brothers Group plc Annual Report 2026
66
E1
E3
E2
E4
Business and strategic risk
The risk of realising lower than
anticipated profits or experiencing a
loss rather than a profit due to failure
to adapt to changing market
conditions, pursuing an ineffective
strategy or ineffective
implementation of strategy.
See page 71.
• Business and strategic risk has stabilised somewhat in recent months, but
remains elevated and is likely to remain so throughout FY 2027.
• The uncertain macro environment presents an overarching risk to the group’s
business and strategy and our ability to deliver new growth initiatives.
• While we have greater clarity on the outcome of the FCA review of historical
motor finance commissions, some uncertainty remains in relation to the
ongoing legal challenges to the scheme.
• Additionally, the group continues to execute a significant transformation
programme involving operating model changes to certain businesses and
central functions.
• A number of management actions have strengthened our capital position
and simplified the group, ensuring we are well placed to navigate the current
uncertainty. However, this risk is likely to remain elevated until there is full
clarity in relation to motor finance commissions and changes from the
transformation programme have been delivered.
Capital risk
The risk that the group has
insufficient regulatory capital
(including equity and other loss-
absorbing debt instruments) to
operate effectively, including
meeting minimum regulatory
requirements, and to operate within
Board-approved risk appetite and
support its strategic goals.
See page 72.
• In response to the continuing uncertainty relating to the FCA motor finance
commission redress scheme, we have continued to strengthen our capital
position substantially above regulatory requirements. The group's CET1
capital ratio was 14.1% at 31 July 2026.
• We currently estimate that the implementation of Basel 3.1 on 1 January
2027 will result in a reduction in the group's CET1 capital ratio of
approximately 80bps with the minimum CET1 capital requirement reducing
by c.40bps, reflecting the PRA’s Pillar 2a SME Lending Adjustment, which
was introduced to mitigate the impact of the removal of the Pillar 1 SME
support factor under the Basel 3.1 framework. On a pro forma basis, this
would reduce the group's CET1 capital ratio as at 31 July 2026 to 13.3%,
against the minimum CET1 capital requirement of 9.9%, resulting in overall
CET1 capital headroom of c.340bps. In monetary terms, the impact on the
group’s overall CET1 capital headroom is minimal.
Change execution risk
The risk of loss, reputational damage
or poor strategic and regulatory
outcomes resulting from the failure
to effectively execute, embed and
deliver the outcomes of change
initiatives in line with objectives and
business requirements.
See page 75.
• Change delivery capacity and capability continue to be areas of
management focus, to enable safe delivery of the significant change
programmes planned and under way to support the group’s
transformation. Strong resource partners secured to strengthen
capacity.
• Additional management oversight is in place to provide necessary
strategic direction to transformation programmes and to manage strain
on resource through the introduction of a bank investment delivery
oversight group.
Conduct risk
The risk that the group’s behaviours, or
those of its colleagues, whether
intentional or unintentional, result in
poor outcomes for customers or the
markets in which it operates. It is
rooted in the importance of delivering
good customer outcomes at every
stage of the customer journey.
See page 76.
• The group will continue to invest in keeping abreast of regulatory
guidance and developments to maintain a strong focus on regulatory
expectations in relation to the delivery of good customer outcomes.
• This includes adapting to the need for revised market strategies due to
the impact of regulatory change on product design and distribution.
• The external macroeconomic environment continues to increase financial
pressure on consumers with an ongoing regulatory expectation to evolve
the effectiveness of the support remedies offered to customers with
vulnerabilities and those in financial difficulty.
Credit risk
The risk of a reduction in earnings and/
or value due to the failure of a
counterparty or associated party, with
whom the group has contracted, to
meet its obligations as they fall due.
See page 77.
• The outlook for the UK economy remains uncertain, reflecting a weak
employment market, subdued housing market performance and ongoing
geopolitical tensions, all of which continue to impact both individuals
and SMEs.
• While some forward-looking indicators are positive, there remains the
real risk of deterioration in current macroeconomic conditions (including
a protraction of the US conflict with Iran), which leads to the risk of
increased credit losses in the future.
• Nonetheless, the credit quality of the loan book remains robust,
supported by disciplined application of prudent lending criteria and risk
appetite.
Principal risk
Outlook
Strategic report
Governance report
Financial statements
67
Cyber risk
The risks arising from inadequate
internal and external information and
cyber security, where failures impact
the confidentiality, integrity and
availability of information, electronic
data or critical technology services.
See page 89.
• The threat landscape continues to evolve, with attacks increasing in both
frequency and severity.
• Cyber risk is driven by criminal and state-linked actors, maturation of AI-
driven attacks, geopolitical volatility, and growing supply chain
interdependencies.
• AI-driven attacks are expected to increase in sophistication and scale, with
advanced AI surpassing skilled humans in vulnerability discovery, targeting,
social engineering, and exploit development.
• Ransomware remains a primary operational risk, requiring strong
preventative and recovery measures, as it evolves from data theft to
disruption of time-sensitive operations.
• Third-party and supply chain security remain key concerns; we support the
UK government’s focus in this area in forthcoming cyber resilience
legislation. Our transition to cloud creates the potential for concentration and
systemic risk arising from shared dependencies, requiring careful
management to maintain resilience.
• Cyber risk remains central to our operational resilience framework, with
continued focus on scenario testing, recovery planning, and integration with
enterprise risk management.
Funding and liquidity risk
Funding risk is the risk of loss
caused by the inability to raise funds
at an acceptable price or to access
markets in a timely manner or
any decrease in the stability of the
current funding base.
Liquidity risk is defined as the risk
that the group, or any of its entities,
do not have sufficient liquid assets
to meet liabilities as they come due
during normal and disrupted
markets.
See page 91.
• The group has a long-standing approach based on the principle of
“borrow long, lend short” that provides significant funding resilience. The
group also continues to benefit from its predominantly retail deposit
weighted funding mix and prudent maturity profile.
• The group expects to continue to see corporate deposits reduce
proportionately and the attrition from this segment will continue to be
met through growth in retail deposits.
• Access to wholesale funding markets provides further diversification to
the funding mix, whilst enabling the group to opportunistically meet
funding requirements – should pricing and market access allow it.
Legal and regulatory risk
The risk of non-compliance with
laws and regulations which could
give rise to fines, litigation, sanctions
and/or direct claims by customers
and the potential for material
adverse impact upon the group.
See page 93.
• We are operating in an environment of notably elevated legal and regulatory
risks, particularly regarding historical motor finance commissions.
• Legal risk with respect to the motor commissions matter has increased lately
through the four legal challenges (three lenders, one consumer group) filed
against the FCA's redress scheme, with a timeline stretching into 2027 for
the litigation to be resolved, and the FCA advising lenders they should plan
for a "no scheme" outcome as well as planning to deliver the FCA's scheme.
County court litigation may also increase following the Court of Appeal's
recent ruling that one bulk claim against a number of lenders can proceed
based on the facts of the case.
• Regulatory risk remains elevated more broadly, including the recently
announced reform of the consumer credit regime, which will require a
complete overhaul of our journeys, documents and processes.
Market risk
The current or prospective risk to the
group’s capital or earnings, arising
from changes in interest rates, credit
spreads and foreign exchange rates
applied to the group’s non-trading
book.
See page 94.
• Following the sale of Winterflood Securities, the group’s exposure to market
risk has reduced, reflecting the removal of trading book-related exposures
and a simplified risk profile.
• Residual market risk is now primarily associated with the non-trading book,
including interest rate risk, credit spread risk and foreign exchange risk.
• These exposures are expected to remain broadly stable over the outlook
period and continue to be managed within approved risk appetite and
established risk management frameworks.
Principal risk
Outlook
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
68
Operational risk
The risk of loss or customer harm
resulting from inadequate or failed
internal processes, people and
systems or external events. This
includes the risk of being unable
to recover systems quickly and
maintain critical services.
See page 96.
• The group-wide operational risk framework has been significantly
enhanced over the year as part of the group’s investment in
strengthening risk management capability. This has included the
successful implementation of a new Governance, Risk and Compliance
("GRC") system, enhancing monitoring, reporting and oversight,
alongside the rollout of group-wide operational risk training in support.
• In addition, the group has completed its review and evolution of the Risk
Target Operating Model, resulting in improved clarity of roles and
responsibilities, increased capability, and stronger embedment of risk
management practices across the business. Focus has now transitioned
to ongoing optimisation and continuous improvement within BAU
activities.
• Following the FCA’s publication of the motor finance redress scheme in
March 2026, the group has established the necessary arrangements to
respond effectively to customer remediation requirements.
Reputational risk
The risk of detriment to stakeholder
perception of the group, leading to
impairment of its reputation and
future goals, due to any action or
inaction of the company, its
employees or associated third
parties.
See page 99.
• Established group-wide and employee-level focus on responsibility and
sustainability enables an approach in all businesses that aligns to a
range of stakeholder expectations, which is supported by group-level
oversight.
• Increased media attention, including in relation to any possible redress
schemes such as that associated with the FCA’s review of historical
motor finance commission arrangements, may lead to an adverse
perception of the group.
Principal risk
Outlook
Strategic report
Governance report
Financial statements
69
Cross-cutting risks
Geopolitical uncertainty
The risk that UK or global
political events result in
disruption to the business or
negatively impact business
performance or prospects.
• The group operates predominantly in the UK and Republic of Ireland, covering
approximately 98% of the loan book exposure. Nevertheless, geopolitical developments
(including international conflicts and any change in tariff regimes) have the potential to
directly or indirectly impact the group’s customers, operations or supply chain.
• The group has a strong financial position, maintaining capital and liquidity levels in excess
of regulatory minima.
• Regular stress testing is undertaken on performance and financial position in the event
of various adverse conditions to test the robustness and resilience of the group.
• Risk appetite is regularly reviewed to ensure it remains appropriate in the prevailing
geopolitical and macroeconomic environment.
Transitional climate risks
The risk that the move to a
low-carbon economy impacts
demand for the group’s
products and services.
• Transitional climate risks across the medium to long term may potentially impact the
group’s product offering, operations and strategic direction. Monitoring is in place to
continually identify and assess climate risks and opportunities.
• Regular updates are provided to the Group Risk and Compliance Committee and Risk
Committee, which retains oversight responsibility, while senior management responsibility
is assigned to the Group Chief Risk Officer.
• The group remains focused on supporting its customers in their transitions to a low-carbon
economy.
Financial risks
Economic uncertainty
The risk that changes in the
external macroeconomic
environment or consumer
sentiment negatively impact
on the group’s performance
or prospects.
• Persisting national or international macroeconomic uncertainty (for example, from financial
volatility or changes to macroeconomic policies) can impact business, customer and
broader market confidence. Specifically, elevated interest rates, inflation and/or a rise in
unemployment has the potential to impact credit performance or demand for the group’s
products and services.
• The group’s business model aims to enable it to trade successfully and support clients in
a wide range of economic conditions. By maintaining a strong financial and capital position,
the group aims to be able to absorb short-term economic downturns, respond to any
change in activity or market demand, and in so doing build long-term relationships by
supporting clients when it really matters.
• The group focuses on credit quality and returns rather than overall growth or market share
and continues to invest in the business for the long term, to support customers and clients
through the cycle.
• Risk appetite is regularly reviewed to ensure it remains appropriate in the prevailing
macroeconomic environment. Regular stress testing is undertaken on performance and
financial position in the event of various adverse conditions to test the robustness and
resilience of the group.
Strategic risks
Strategic disruption
The risk that changes in
competition, technology,
competitor business models
or client expectations
negatively impact on demand
for the group’s products and
services.
• Strategic disruption may arise from technological change or new business models that may
impact the group’s market position and future profitability.
• While regulation remains a barrier to entry for many potential competitors, consumer
expectations continue to evolve, challenging existing capabilities and traditional
approaches.
• Competitors are adapting in response, while new financial technology companies develop
alternative business models. For example, cloud-delivered solutions reduce barriers to
entry and new product time to market, allowing new competitors and start-ups to compete
in the marketplace more rapidly.
• The growing adoption of AI by our competitors to improve their service offerings poses a
risk. The group acknowledges the benefits of investment in this technology and has started
the adoption and exploitation of strategic capabilities such as cloud and AI solutions in a
considered and incremental manner in line with our investment appetite.
• Market developments are closely monitored through horizon scanning to identify emerging
dynamics as well as evolving preferences of the group’s customers. The group prides itself
on its knowledge of its customers and the industries and sectors in which they operate.
Emerging risks/uncertainty
Mitigating actions and key developments
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
70
Business and strategic risk is the risk of realising
lower than anticipated profits or experiencing a
loss rather than a profit, due to failure to adapt to
changing market conditions, pursuing an
ineffective strategy or ineffective implementation
of strategy.
Exposure
The group operates in an environment where it is exposed to
various independent influencing factors. Its profitability can
be impacted by: the broader UK economic climate; changes
in technology, regulation and customer behaviour;
competition from traditional and new players; front-line sales
performance; cost movements; and strategic changes. All of
these can vary in both nature and extent across its divisions.
Changes in these factors could result in additional
investment requirements or higher costs and affect the
group’s ability to continue to advance loans or products at
its desired risk and return criteria, which could in turn
contribute to a loss of market confidence.
Risk appetite
The group has moderate appetite for business risks arising
from the pursuit of strategic objectives that could lead to
earnings volatility, reduced profitability, or failure to achieve
planned business outcomes. This is reflected in our
sustainable business model focused on:
• disciplined pricing and underwriting, which remains
consistent throughout the economic cycle;
• prudent management of financial resources, including
capital, funding and liquidity;
• conservative risk appetite;
• the diversification and specialism of our businesses; and
• our distinctive culture characterised by expertise,
consistent service and long-term relationships.
Measurement
Business and strategic risk is measured through a number of
key performance metrics (including those set out on pages
14 and 15) and risk indicators at a business, divisional and
group level which provide transparency on progress and
execution against strategy. These indicators are typically
reported monthly via relevant committees, with oversight via
the Board, most notably through its review of key financial
metrics and underlying performance trends.
The status of key group initiatives and projects is also
tracked and discussed, noting the importance of their
successful delivery to the group’s strategic trajectory.
Mitigation
To support the management of its strategy, and help mitigate
potential business and strategic risk, the group maintains a
comprehensive and rigorous framework of consideration and
approval covering the design and endorsement of strategy,
and the ongoing monitoring of its implementation.
Over the past year, the group has made significant progress
in executing against its three key strategic priorities –
simplify, optimise, and grow. With the simplification phase
largely complete, the focus has been on delivering a major
group-wide transformation programme to reduce the cost
base and improve efficiency. We are implementing the use of
automation and AI to create a more scalable operating
model, improve speed of service for our customers, and
ensure we remain competitive in a rapidly changing
environment.
In effecting this change, our guiding principle is to maintain
and enhance the key differentiators which are valued by our
customers and are why we win business. These include:
• relationship-led, expert service;
• consistency, trust and reliability;
• fast and easy to do business with; and
• customer centricity and deep understanding of the sectors
and assets we finance.
This differentiated approach results in strong customer
engagement and high levels of repeat business. The group is
further protected by the diversification of its lending
businesses and products, which provides resilience against
competitive pressure or market weakness in any one of the
sectors it operates in.
Monitoring
On an ongoing basis, strategy is formulated and managed at
an individual business level through local executive
committees with top-down oversight maintained through the
group’s Executive Committee, which holds dedicated
strategy offsite meetings periodically through the year.
Outputs also feed into the group’s annual budgeting and
planning process, which typically operates on a three-to-five-
year time horizon. The group’s budget and plan are subject
to review and challenge, initially at a business level and
subsequently by the group’s Executive Committee, ahead of
submission to the Board, which reviews, challenges and
agrees the group’s budget and three-year plan.
The ongoing strategic planning process is supplemented by
an annual Board strategy day, which takes a thematic
approach to the review and challenge of group and
business-level strategic priorities.
New growth initiatives and potential acquisitions are
assessed against the group’s strategic objectives and its
Model Fit Assessment Framework, to ensure consistency
with the group’s strategic priorities and the key attributes of
its business model. We also undertake a periodic review of
our portfolio of specialist businesses to ensure capital is
allocated appropriately, with a disciplined approach to
exiting or restructuring any business that no longer fits our
strategy, risk appetite or return requirements.
Capital and liquidity adequacy planning conducted as part of
both the annual ICAAP and ILAAP is used to assess the
resilience of the group’s current strategy and business model
in the event of various stress scenarios. Although not
formally linked, outputs and analysis from both exercises are
used to guide strategic planning.
The annual risk appetite statement review also ensures the
group’s risk appetite and supporting key risk indicators are
aligned with the financial and strategic plan. Agreed appetite
is communicated throughout the group through the review
and approval of divisional risk appetite statements and
business-level key risk indicators.
Within credit risk, all businesses monitor agreed external
early warning indicators (for example, movement in housing
indices) with a view to supporting the early identification of
Strategic report
Governance report
Financial statements
71
Business and strategic risk
negative trends, and enhancing the group’s ability to
respond appropriately, minimising potential impact on
performance.
In addition, emerging risks are monitored and debated on an
ongoing basis at all levels of the group and across all
functions. These include developments in areas such as
technology, regulation and sustainability, which could
present both opportunities and threats. Within the risk
function, reporting capabilities continue to be enhanced to
further support the group’s ability to identify and respond
effectively to changes in the external environment and in
customer behaviours with a view to mitigating any potential
impact on business performance.
Outlook
Business and strategic risk has stabilised following the
successful delivery of a number of management actions to
strengthen our capital position and simplify the group.
However, the risk is likely to remain elevated in FY 2027,
given the uncertainty in relation to the ongoing legal
challenges to the FCA’s motor finance consumer redress
scheme, and the continued execution of our transformation
programme.
We continue to see good growth prospects across our
businesses, as we focus on resuming our track record of
earnings growth and delivering sustainable risk-adjusted
returns. While the uncertain macro environment presents an
overarching risk to the group’s business and strategy and
our ability to deliver new growth initiatives, we are prepared
for a range of different scenarios to ensure the group has the
resources and operational capability to perform effectively.
For further details on emerging risks and uncertainties see
page 70. In addition, further commentary on the market
environment and its impact on the group is outlined on
pages 16 to 21.
Capital risk is the risk that the group has
insufficient regulatory capital (including equity
and other loss-absorbing debt instruments) to
operate effectively, including meeting minimum
regulatory requirements, operating within Board-
approved risk appetite and supporting its
strategic goals.
Exposure
The group’s exposure to capital risk principally arises from
its requirement to meet minimum regulatory requirements set
out in the Capital Requirements Regulation (“CRR”) and PRA
requirements and guidelines, and is usually specified in
terms of minimum capital ratios (capital resources as a
percentage of risk-weighted assets). The group operates a
prudent business model which results in comparatively low
levels of leverage and so risk-based capital requirements
are, and are likely to remain, the group’s binding constraint.
The PRA supervises the group on a consolidated basis and
receives information on the capital adequacy of, and sets
capital requirements for, the group as a whole. The group’s
Pillar 1 information is presented in the first table of the
“Measurement” section. Under Pillar 2, the group completes
an annual self-assessment of risks known as the ICAAP. The
ICAAP is subject to the PRA's supervisory review and
evaluation process ("SREP") on a regular basis, which
culminates in the PRA setting a Total Capital Requirement
(“TCR”) that the group and its regulated subsidiaries are
required to hold at all times.
Following the recent SREP earlier this year, the group was
set a TCR of 10.5%, of which 5.9% must be met with CET1
capital. From 1 January 2027, the group's TCR will reduce to
9.7%, of which 5.4% must be met with CET1 capital,
reflecting the PRA's Pillar 2a SME Lending Adjustment,
which was introduced to mitigate the impact of the removal
of the Pillar 1 SME support factor under the Basel 3.1
framework.
There are no planned increases to the UK countercyclical
buffer (“CCyB”) at this time, and the rate remains at 2%, with
the group’s overall CCyB remaining at 1.9%.
Pillar 3 requires firms to publish a set of disclosures which
allow market participants to assess information on the firm’s
capital, risk exposures and risk assessment process. The
group’s Pillar 3 disclosures, which are unaudited, can be
found on the group’s website at www.closebrothers.com/
investor-relations/investor-information/results-reports-and-
presentations.
Risk appetite
The group maintains a strong base level and composition of
capital, sufficient to support the development and growth of
the business, continue to meet Pillar 1 requirements, TCR,
additional Capital Requirements Directive (“CRD”) buffers
and leverage ratio requirements, and be able to withstand a
severe but plausible stress scenario with satisfactory capital
and leverage ratios.
The group’s policy is to be well capitalised and its approach
to capital management is driven by strategic and
organisational requirements, while also taking into account
the regulatory and commercial environments in which it
operates. Accordingly, a prudent capital position is a core
part of the group’s business model, allowing it to grow and
invest in the business, support paying dividends to
shareholders and meet regulatory requirements.
Capital triggers and limits are maintained within the risk
appetite framework and are approved by the Board at least
annually.
The group has set a medium-term target range for the CET1
capital ratio of 12.0% to 13.0%.
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
72
Capital risk
Measurement
The group maintains a strong capital base to support the
development of the business and to ensure the group meets
the TCR and additional regulatory buffers at all times. As a
result, the group maintains capital adequacy ratios above
minimum regulatory requirements, which are currently set at
a minimum CET1 capital ratio of 10.3% and a minimum total
capital ratio of 14.9%. (From January 2027, post Basel 3.1
implementation, these will be 9.9% and 14.1%). The
minimum CET1 capital requirements are inclusive of the
capital conservation buffer (2.5% of RWAs) and the CCyB
(currently 1.9% of RWAs), and exclusive of any applicable
PRA buffer.
Analysis of the composition of regulatory capital and Pillar 1
RWAs and a table showing the movement in CET1 capital
during the year are shown on the following pages. A
comprehensive analysis of the composition of regulatory
capital and RWAs is provided in the group’s Pillar 3 disclosures.
The CET1 capital ratio increased from 13.8% to 14.1%,
mainly driven by the recognition of other profits attributable
to shareholders (c.80bps), and total credit risk RWA
reduction (c.70bps), predominantly related to loan book RWA
reduction (c.50bps). The sale of Winterflood contributed an
increase of c.50bps. These benefits were partially offset by
the additional provision in relation to motor finance
commissions (-c.150bps) and AT1 coupon payments in the
year (-c.20bps).
CET1 capital decreased 6% to £1,266.1 million (31 July
2025: £1,348.1 million), primarily driven by the £147.0 million
net of tax provision in relation to motor finance commissions,
AT1 coupon payments of £22.3 million, partially offset by the
recognition of the group’s other profits attributable to
shareholders in the year of £82.5 million.
Tier 1 capital decreased 5% and total capital decreased 2%
to £1,466.1 million and £1,716.1 million respectively (31 July
2025: £1,548.1 million and £1,748.1 million respectively),
reflecting the same movements in relation to CET1 capital.
Total capital also reflects a £50 million increase in Tier 2
capital as the group issued £250 million Fixed Rate
Subordinated Tier 2 Notes and conducted a tender offer for
£200 million Fixed Rate Subordinated Notes.
RWAs decreased 8% to £9.0 billion (31 July 2025: £9.8
billion), driven by a reduction in credit risk RWAs (£568.5
million) and operational risk RWAs (£158.1 million) and
market risk RWAs (£114.0 million). The decline in credit risk
RWAs was driven by a £350.3 million decrease in loan book
RWAs across the Premium and Property businesses mainly
due to lower loan book balances and also reflecting the
beneficial impact of the ENABLE Build Guarantee Scheme
within the Property business. In addition, other credit risk
RWAs decreased by £204.3 million, largely due to reductions
in Novitas receivables (£52.0 million), operating lease
exposures (£35.4 million), prepayments (£30.6 million)
together with the disposals of Winterflood (£45.9 million) and
Brewery Rentals (£40.8 million). The decrease in market risk
RWAs (£114.0 million) was primarily driven by the
Winterflood disposal. The reductions in operational risk
RWAs (£158.1 million) was also primarily driven by the
Winterflood disposal, following the approval from the
Prudential Regulation Authority (“PRA”) for a full release of its
associated operational risk RWAs. As a result, CET1, tier 1
and total capital ratios were 14.1% (31 July 2025: 13.8%),
16.3% (31 July 2025: 15.8%) and 19.1% (31 July 2025:
17.8%), respectively.
Mitigation
In response to the continuing uncertainty relating to the FCA
motor finance commission redress scheme, we have
continued to strengthen our capital position substantially
above regulatory requirements. The group's CET1 capital
ratio was 14.1% at 31 July 2026. Given the continued
uncertainty regarding the outcome of the legal challenges to
the FCA’s motor finance consumer redress scheme and any
potential financial impact, the group will not pay a final
dividend on its ordinary shares for the 2026 financial year.
We remain committed to the resumption of shareholder
distributions at an appropriate time and will reassess our
options as greater certainty emerges regarding motor finance
commissions, taking into account the group's future capital
needs and shareholder feedback.
Monitoring
Both actual and forecast capital adequacy, including the
potential impact of capital headwinds, are reported monthly
through the group’s governance framework, with oversight
from the Capital Adequacy Committee (“CAC”), GRCC and
the Risk Committee. Annually, as part of the ICAAP, the
group also undertakes its own assessment of its capital
requirements against its principal risks (Pillar 2a) together
with an assessment of how capital adequacy could be
impacted in a range of stress scenarios (Pillar 2b). Under
both assessments, the group ensures that it maintains
sufficient levels of capital.
The CAC is responsible for the management of capital risk
and for the allocation of capital across the group, which
includes the setting of the group’s capital strategy and the
setting and monitoring of a comprehensive capital risk
appetite framework. These are managed through a series of
group policies, standards and methodology documents and
supported by capital reporting and planning control
frameworks. The CAC, whose membership consists of
finance, business and risk executives, is responsible for
measuring and monitoring the actual and forecast capital
position on a monthly basis. Key capital metrics are reported
to the Board on a regular basis, with any changes to the
capital structure of the group reserved for the group Board.
The CAC also monitors actual, forecast and stressed capital
metrics using an IRB approach in order to prepare for
anticipated future transition to this approach.
Capital outlook
We currently estimate that the implementation of Basel 3.1
on 1 January 2027 will result in a reduction in the group's
CET1 capital ratio of approximately 80bps with the minimum
CET1 capital requirement reducing by c.40bps, reflecting the
PRA’s Pillar 2a SME Lending Adjustment, which was
introduced to mitigate the impact of the removal of the Pillar
1 SME support factor under the Basel 3.1 framework. On a
pro forma basis, this would reduce the group's CET1 capital
ratio as at 31 July 2026 to 13.3%, against the minimum
CET1 capital requirement of 9.9%, resulting in overall CET1
capital headroom of c.340bps. In monetary terms, the impact
on the group’s overall CET1 capital headroom is minimal. In
the medium-term, we expect to operate within our guidance
range of 12-13%, as we generate capital, target balance
sheet growth and resume shareholder distributions, at an
appropriate time.
Strategic report
Governance report
Financial statements
73
Composition of regulatory capital and Pillar 1 RWAs
CET1 capital
Shareholders’ equity per balance sheet
1,651.6
1,735.5
Regulatory adjustments to CET1 capital
Contingent convertible securities recognised as AT1 capital1
(197.6)
(197.6)
Intangible assets, net of associated deferred tax liabilities
(154.5)
(176.1)
Foreseeable AT1 coupon charges2
(3.8)
(3.8)
Cash flow hedging reserve
(0.6)
(3.8)
Pension asset, net of associated deferred tax liabilities
—
(0.1)
Prudent valuation adjustment
(0.6)
(1.0)
Securitisation positions which can alternatively be subject to a 1,250% risk weight3
(25.8)
(11.3)
Deferred tax assets that rely on future profitability
(2.6)
—
IFRS 9 transitional arrangements4
—
6.3
CET1 capital
1,266.1
1,348.1
Additional Tier 1 capital
200.0
200.0
Total Tier 1 capital
1,466.1
1,548.1
Tier 2 capital – subordinated debt
250.0
200.0
Total regulatory capital (audited)
1,716.1
1,748.1
RWAs
Credit and counterparty credit risk
8,309.8
8,864.4
Operational risk
662.0
820.1
Market risk5
—
114.0
8,971.8
9,798.5
CET1 capital ratio
14.1%
13.8%
Tier 1 capital ratio
16.3%
15.8%
Total capital ratio
19.1%
17.8%
31 July 2026
£ million
31 July 2025
£ million
1. The contingent convertible securities are classified as an equity instrument for accounting but treated as AT1 for regulatory capital purposes; see Note
18 to the Financial Statements.
2. Under CRR Article 26, a deduction for foreseeable charges has been recognised at 31 July 2026 and 31 July 2025. The deduction at 31 July 2026
reflects charges for the coupon on the group’s contingent convertible securities.
3. Under CRR Article 36, a deduction for securitisations positions, which are subject to a 1,250% risk weight, but alternatively are allowed to be deducted
from CET1, has been recognised at 31 July 2026. For more information on this securitisation with the British Business Bank, refer to the Banking
Commercial section of the Financial overview. The deduction is applicable from 31 July 2026 (31 July 2025: £11.3 million).
4. IFRS 9 transitional arrangements no longer applied as at 31 July 2026 and therefore had no effect on regulatory capital. In FY25, the CET1 ratio
benefited by 0.1 percentage points from these arrangements, with the ratio reducing from 13.8% to 13.7% on a fully loaded basis.
5. The group applies CRR Article 351 de minimis exemption, under which foreign exchange positions below the prescribed threshold are excluded from
market risk own funds requirements.
Movement in CET1 capital during the year
CET1 capital at 1 August
1,348.1
1,374.8
Loss in the period attributable to shareholders
(63.4)
(77.9)
AT1 coupon charges (audited)
(22.3)
(22.3)
IFRS 9 transitional arrangements
(6.3)
(5.8)
Decrease in intangible assets, net of associated deferred tax liabilities
21.6
87.8
Deferred tax assets that rely on future profitability
(2.6)
—
Other movements in reserves recognised for CET1 capital
5.0
2.4
Other movements in adjustments from CET1 capital
(14.0)
(10.9)
CET1 capital at 31 July
1,266.1
1,348.1
31 July 2026
£ million
31 July 2025
£ million
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
74
Change execution risk is the risk of loss,
reputational damage or poor strategic and
regulatory outcomes resulting from the failure to
effectively execute, embed and deliver the
outcomes of change initiatives in line with
objectives and business requirements.
Exposure
The group continues to adapt and transform the way it
conducts business in response to changing customer
behaviour, technological developments, regulatory
expectations, and cost management initiatives under the
group’s strategy to "simplify, optimise and grow". Delivery of
this strategy is dependent on the sustained execution of
complex and often concurrent transformation activity.
Accordingly, effective management of transformation
projects is required to successfully deliver the group's
strategic priorities, including change programmes and key
business initiatives that drive revenue growth, product
enhancements and operational efficiency outcomes.
The magnitude, complexity and concurrent demands of
these projects and programmes increase execution risk,
particularly where initiatives compete for shared resource or
rely on critical dependencies.
Execution is further constrained by finite operational capacity
and increasing regulatory complexity, reducing tolerance for
delay and amplifying the impact of delivery failure.
The failure to successfully deliver or achieve any of the
expected benefits of these strategic initiatives, or to meet
customer and stakeholder expectations, could have an
adverse effect on the group’s business, results of operations,
financial condition, customer outcomes, prospects and
reputation.
Risk appetite
Change initiatives carry an inherent level of risk that has the
potential to be amplified by transformation. The group
continues to manage this risk within appetite, reducing the
likelihood of poor cost-benefit outcomes or short-term
operational disruption from poorly designed or delivered
change initiatives.
Measurement
Change execution risk is measured in a multi-faceted
approach governing group-wide change initiatives. Change
initiatives follow a designated governance path, managed
through an established governance structure subject to
standards and reporting requirements.
The group’s enterprise-wide change team and designated
business change functions include experienced project
professionals who are responsible for delivering change and
meeting governance requirements. The group’s extensive
measurement capabilities deployed to monitor wider
operational risk include indicators which enable losses
associated with execution, delivery and process
management to be identified.
Mitigation
The group’s Enterprise Risk Management Framework,
comprising a comprehensive suite of policies, standards,
and the three lines of defence operating model, establishes
consistent control objectives across all risk disciplines.
This unified approach to defining and embedding control
expectations helps reduce change execution risk.
Processes and procedures are in place to govern all levels of
change management, ensuring effective prioritisation,
oversight and decision-making across the investment
portfolio. Senior management receives regular updates on
the change portfolio and individual projects, supporting
strong governance and oversight of execution risks, while
ensuring that resources are appropriately allocated to enable
successful delivery.
The Enterprise Project Management Office conducts periodic
reviews of change delivery progress, associated risks, and
resource deployment across the portfolio. These reviews
help identify and mitigate potential delivery and capacity
risks.
This structured approach ensures that risks are effectively
managed and that investment and capacity are aligned with
the group’s risk appetite, thereby supporting the reduction of
overall exposure.
Monitoring
The group holds an Enterprise Change Portfolio Review
Board, which provides management with updates on the
progress of change programmes. The Review Board also
serves as a gateway to the Bank Investment Committee,
whose approval is required for any investment-related
expenditure.
Upon completion of a project, a formal review is also
conducted prior to closure. This process serves as a
valuable learning opportunity, helping to inform and improve
future projects and change initiatives.
In addition, the risk function maintains oversight of the
group’s business planning process. This includes analysing
industry trends and identifying forward-looking threats that
could materially impact the delivery of strategic objectives or
significantly influence the assessment of operational risk
capital.
Outlook
The outlook for change execution risk is increasing in the
current environment. Delivery capacity and capability remain
key areas of management focus to support the safe
execution of the significant change programmes, both
planned and in progress, as part of the group’s
transformation.
Strategic report
Governance report
Financial statements
75
Change execution risk
Conduct risk is the risk that the group’s
behaviours, or those of its colleagues, whether
intentional or unintentional, result in poor
outcomes for customers or the markets in which
it operates. It is rooted in the importance of
delivering good customer outcomes at every
stage of the customer journey.
Exposure
The group is exposed to conduct risk in its provision of
products and services to customers either directly or via its
distributors, and through other business activities that enable
delivery. Conduct risk can relate to both existing and legacy
matters. The regulatory change agenda continues at pace
and remains focused on ensuring consumer protection and
access to services in the current macroeconomic and
geopolitical environment. Regulatory expectations, including
with respect to retail customer savings and borrowing,
continue to evolve, requiring agility and continued
enhancements to controls within each of the group’s
businesses operating in these markets.
Risk appetite
The group has no appetite for intentionally undertaking
activities that result in poor customer outcomes or have an
adverse material impact on the markets in which it operates.
The group has minimal appetite for causing customer
detriment or foreseeable harm resulting from inappropriate
judgements or behaviours in the execution of business
activities.
Measurement
The Conduct Risk Framework is dedicated to the
identification and management of customer outcomes and is
designed to work in synergy with the operational risk
framework, whereby management information and key risk
indicators enable measurement of conduct risk, supported
by appropriate tooling and training.
Businesses with products in scope of the FCA’s Consumer
Duty have a documented set of conduct key risk indicators,
which have undergone a period of maturity over the past
three years. These key risk indicators are aligned to the four
Consumer Duty outcomes plus culture, and they provide an
informed insight around the delivery of customer outcomes
and customer harm. Where foreseeable or actual customer
harm is identified, businesses are required to consider and
deploy, where appropriate, remedial actions. Reporting and
oversight are via the relevant divisional risk and compliance
committees, with a quarterly Customer Outcomes Report
shared with the Board. This report supports the annual
assessment of customer outcomes where the Board is
required to review and approve an assessment of whether
the firm is delivering good customer outcomes.
Mitigation
The group uses its Conduct Risk Framework to identify and
respond in a timely manner to unintentional behaviour that
results in poor outcomes for customers at each stage of the
customer journey and takes steps to proactively identify
conduct risks within its businesses.
Individuals across the organisation are encouraged to take
responsibility for managing the conduct of their business
and/or function and support is provided to enable them to
drive improvement as necessary.
The group strives to maintain a culture which is aligned to
our values which places the customer at the heart of the
business model and encourages colleagues to exhibit the
desired behaviours. Each division has a remuneration
strategy that is designed to incentivise good behaviours and
due consideration is given to individual conduct as part of
any remuneration during periodic performance reviews.
Policies and standards set out expectations of employees
and key controls to ensure conduct risk is managed within
the agreed risk appetite, including for essential areas such as
dealing with clients, dealing with markets, complaint
handling, vulnerable customers and conflicts of interest.
Mandatory staff training on key conduct areas is provided on
a regular basis.
All products are subject to a robust risk-based product
development and review process.
On an ongoing basis, the Board actively oversees Consumer
Duty, including through engagement with regular
management information to identify risks to customer
outcomes, and through monitoring the status of work to
improve outcomes where necessary. This includes oversight
of identification and resolution of any customer harms, such
as that which arose out of historical deficiencies in early
settlement processes.
Conduct Risk Framework
Monitoring
Risk identification and timely action are undertaken by
management and employees as the first line of defence. The
risk and compliance functions seek to ensure conduct risk
reporting is robust and remains fit for purpose, and agreed
management actions appropriately mitigate the identified
risks.
The compliance monitoring function undertakes regular
reviews of key areas, such as complaint handling, vulnerable
customer processes and customer communications, to
confirm customers are experiencing good outcomes. Group
internal audit provides independent assurance on the
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
76
Product
Governance
Culture and
behaviours
Infrastructure
External risk
Business
process
Customer
Conduct risk
adequacy, completeness and control effectiveness of key
areas using a risk-based approach. Compliance monitoring
and audit findings assist with detection of potential conduct
risk or poor customer outcomes in order that appropriate
action plans can be put in place.
All risk and compliance committees ("RCCs") are required to
review conduct risk reporting and outputs and consider any
required action. Where appropriate, issues may be escalated
to both the GRCC and the Risk Committee.
Further to the enhanced regulatory requirements of the
FCA’s Consumer Duty for retail customers, reporting
continues to evolve. Key risk indicators, which are used for
monitoring, will be evaluated with the introduction of new
regulatory requirements.
Outlook
Conduct risk remains elevated as the macroeconomic
environment continues to place financial pressure on
customers as a result of the continuing rise of the cost of
living and elevated interest rates. The importance of
appropriate support for customers in financial difficulty,
including vulnerable customers, is expected to remain
elevated. The group is focused on maintaining its culture
which enables tailoring its approach to supporting customers
to drive good customer outcomes.
With the strategic repositioning of the Premium Finance
business to increase its focus on commercial lines products,
management attention remains focused on sustaining good
customer outcomes for customers with finance through
impacted personal lines brokers.
The group’s regulators continue to evolve market-wide
expectations for firms to deliver good customer outcomes.
The group continues to engage with its regulators in an open
and cooperative manner, including with respect to historical
motor finance commissions matters. Where it becomes
evident that good customer outcomes may not have been
achieved, the group takes steps to support affected
customers and to prevent recurrence.
Credit risk is the risk of a reduction in earnings
and/or value, as a result of the failure of a
counterparty or associated party, with whom the
group has contracted, to meet its obligations as
they fall due. Credit risk arises primarily from the
group's lending and treasury activities.
The group applies consistent and prudent lending criteria to
mitigate credit risk. Its lending activities are predominantly
secured across a diverse range of asset classes. This
controls concentration risk in both the loan book and
associated collateral. Credit risk appetites are set around
levels of collateralisation such that portfolios remain
predominantly secured. At 31 July 2026, secured lending
accounts for 93.0% (31 July 2025: 92.5%) of the loan book.
The group has established limits for all financial
counterparties with whom it places deposits, enters into
derivative contracts or whose debt securities are held, and
the credit quality of the counterparties is monitored.
While these amounts may be material, the counterparties are
all regulated institutions with investment grade credit ratings
assigned by international credit rating agencies and are
monitored in accordance with the regulatory large exposures
framework.
The group’s principal credit risk exposure is to the loan book,
which is the focus of the credit risk part of the Risk Report.
Managing credit risk
Exposure
As a lender to businesses and individuals, the group is
exposed to credit losses if customers are unable to repay
loans and outstanding interest and fees. At 31 July 2026,
gross loans and advances to customers was £9.7 billion
(31 July 2025: £9.7 billion).
Further details on loans and advances to customers and
debt securities held are in Notes 10 and 11 to the Financial
Statements. Further commentary on the credit quality of the
loan book is outlined on pages 85 to 89.
Risk appetite
The group seeks to maintain the discipline of its lending
criteria, both to preserve its business model and to maintain
an acceptable return that appropriately balances risk and
reward. This is underpinned by a strong customer focus and
credit culture that extend across people, structures, policies
and principles. This in turn provides an environment for long-
term sustainable growth and low, predictable loan losses.
To support this approach, the group maintains a credit risk
appetite framework to define and align credit risk strategy
with its overall appetite for risk and business strategies, as
defined by the Board.
The group Credit Risk Appetite Statement (“CRAS”) outlines
the specific level of credit risk that the group is willing to
assume, utilising defined quantitative limits and triggers
against agreed measures, and covers both credit
concentration and portfolio performance measures.
The measures supporting the group CRAS are based on the
following key principles:
• To lend within familiar asset classes, in well-known and
understood markets.
• To operate as a predominantly secured, or structurally
protected1, lender against identifiable and accessible
assets, and maintain conservative loan-to-value (“LTV”)
ratios across the group’s portfolios.
• To maintain a diversified loan portfolio (by business, asset
class and UK geography), as well as a short average tenor
and low average loan size.
• To rely on local underwriting expertise, with authority
delegated from the Risk Committee, and ongoing central
oversight.
• To maintain rigorous and timely collections and arrears
management processes.
• To operate strong control and governance within the
lending businesses, overseen by a central group credit risk
team.
Ultimate responsibility for the approval and governance of
the group CRAS lies with the Board, on recommendation
from the GRCC, with support from the Credit Risk
Management Committee (“CRMC”). Performance is
monitored against agreed appetites on a monthly basis.
Strategic report
Governance report
Financial statements
77
Credit risk
The CRAS is embedded into business-level credit risk
management through a hierarchy of local triggers and limits,
which are approved by the Chief Credit Risk Officer
(“CCRO”) and noted at CRMC. Performance is also
monitored monthly via divisional RCCs. Material breaches
are escalated via established governance channels.
CRAS metrics are closely aligned with the group’s overall
strategy to facilitate monitoring of the composition and
quality of the loan book in line with defined appetite.
Measurement
A consolidated central credit reporting framework is in place
and facilitates effective credit risk management and
measurement by the central group credit risk team. The
framework enables the identification, measurement,
monitoring and control of all material credit risks within the
lending portfolios, setting clear credit risk appetite within
which all lending is originated, allowing asset portfolios to
grow responsibly and profitably.
A centralised framework incorporates:
• the use of common data definitions across all businesses;
• consistent and controlled extraction and housing of credit
data from the group’s core business systems;
• dynamic credit risk management to improve strategic
policy decision-making;
• oversight and control of the profile of the lending book to
manage credit risk appetite; and
• identification, monitoring and control of material credit
risks against a clear and communicated CRAS.
Mitigation (audited)
Credit assessment and lending criteria
The group’s general approach to credit assessment is based
on the provision of affordable lending on a secured or
structurally protected basis, against assets that are known
and understood. These assets are typically easily realisable
with strong secondary markets and predictable values, and
spread across a broad range of classes within established
sectors.
Whilst diverse, the businesses adhere to a set of common
lending principles resulting in stable portfolio credit quality
and consistently low loss rates through the cycle.
Credit risk governance framework
Risk Committee
Group internal audit
Risk-specific committees
Third-line oversight
Impairment
Adequacy
Committee
Credit Risk
Management
Committee
Group Risk and
Compliance
Committee
Group Credit
Committee
Model
Governance
Committee
Policy and governance
Credit risk appetite statements/
early warning indicators
Exceptions and large deals
Divisional risk committees
1. Exposures are considered structurally protected when, in management’s judgement, they have characteristics which mitigate the credit risk of the
exposure to a significant extent, in spite of not representing tangible security.
The common lending principles are as follows:
• Predominantly secured lending: 97.1% of loan book
secured or structurally protected.
• Short average tenor: portfolio residual maturity of 16
months.
• Small average loan size and low single-name
concentration risk: balance for the top 10 facility limits
represents 5.7% of book.
• Further diversification by sector, asset class and UK
geography.
• Local underwriting expertise with central oversight and
focus on assets that are known and understood.
All lending criteria and assessment procedures are
thoroughly documented in robust credit policies and
standards, at both a group and business level.
Expertise
Across the various businesses, credit risk employees are
specialists in their area and can support loan book growth in a
manner that is consistent with both risk strategy and appetite.
This business-level distribution allows the formation of strong
relationships with customers and intermediaries based on a
deep understanding of their needs and the markets in which
they operate. Consistent underwriting discipline and lending
against assets that are known and understood benefit
customers through the cycle and allow maintenance of a
track record of strong margins and profitability.
Governance framework and oversight
Lending is underpinned by a strong control and governance
framework both within the lending businesses and through
oversight via a central group credit risk team.
Credit underwriting is undertaken either centrally or through
regional office networks, depending on the nature of the
business and the size and complexity of the transaction.
Underwriting authority is delegated from the Risk Committee,
with lending businesses approving lower-risk exposures locally
subject to compliance with credit policy and risk appetite.
Local risk directors assure the quality of underwriting
decisions for all facilities within the business’ delegated
sanctioning authority level via a quality assurance
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
78
programme, the outputs of which are reported biannually
with consolidated summaries presented to the CRMC.
These underwriting approaches are reinforced by timely
collections and arrears management, working in conjunction
with the customer to achieve the best possible outcomes.
The local model is supported by central oversight and
control. An independent central group credit risk team
provides ongoing monitoring of material credit risks through
regular reviews of appetite and policy.
Monitoring
High-level requirements are outlined in documented
standards covering the identification, monitoring and
management of customers in financial difficulty, with detailed
credit policy and guidance formalised within local credit
policies, including guidelines on the identification and
treatment of vulnerable customers.
Documented policy includes business-specific guidance for
identifying customers in, or likely to experience, financial
difficulty. There are accompanying courses of action outlined
that protect the group’s position, taking account of the
terms/covenants of facilities, security enforcement options,
legal remedies and third-party intervention (for example,
brokers).
This process is owned by the risk directors, facilitating
prompt action to review the financial conditions of customers
when warning signs indicate deterioration in financial health,
credit quality, covenant compliance or asset strength/
coverage. Where possible, credit limits are amended where
there is evidence of delinquency or deteriorating financial
condition/capacity to repay.
The credit risk framework aligns with the broader three lines
of defence approach, with a governance structure flowing
from local first-line business teams up to second-line risk
directors (and key oversight committees such as credit
committees, divisional RCCs, the CRMC, the Model
Governance Committee (“MGC”) and the Risk Committee)
overlaid with a third line formed by the group internal audit
function.
First line of defence: Credit risk management
The lending businesses have primary responsibility for
establishing a robust risk and control environment as part of
day-to-day operations, and enabling good-quality credit
applications.
They are also responsible for determining that their activities
are compliant with the rules and guidance set out in local
credit policies and processes. Each lending business has its
own formalised credit risk appetite and policy documents,
approved by divisional RCCs. This risk culture is facilitated
by local profit and loss ownership, promoting a long-term
approach, with an understanding of how loans will be repaid.
Second line of defence: Risk oversight and control
The second line of defence has three tiers: business-aligned
risk directors and their teams, the central group credit risk
team, and oversight committees. The risk directors, who
report to the CCRO, are responsible for setting and
communicating credit risk strategy, identifying exceptions
and ensuring local compliance.
Similarly, the risk heads for the treasury and asset and
liability management functions ensure that their respective
operations are performed in line with the group financial
institution and non-banking financial institution credit risk
standards and also report up through the appropriate risk
committees.
The central group credit risk team provides a further layer of
oversight and approval, supported by credit committees, and
the CRMC, MGC, GRCC and Risk Committee. Together, the
second line of defence provides a clear tactical and strategic
understanding of credit risk, proposing enhancements to the
credit risk framework for ongoing effective management and
control.
Third line of defence: Internal audit
The third line of defence is the group internal audit function.
This team uses both a risk-based approach and a rolling
programme of reviews to verify that the first and second lines
of defence are working effectively.
Business overview
The Commercial business is a combination of several
specialist, predominantly secured, lending businesses.
The nature of assets financed varies across the businesses.
The majority of the loan book comprises loans of less than
£2.5 million. Credit assessment is undertaken predominantly
on an individual loan-by-loan basis.
Collection and recovery activity is executed promptly by
experts with relevant experience in specialised assets. This
approach allows remedial action to be implemented at the
appropriate time to minimise potential loss and support good
and fair customer outcomes.
The Retail business is predominantly high-volume secured or
structurally protected lending. The majority of the loan book
comprises loans less than £20,000 and includes both
regulated and unregulated agreements. Credit issues are
identified via largely automated monitoring and tracking
processes. Collections processes and actions, focused on
good and fair customer outcomes, are designed and
implemented to restore customers to a performing status,
with recovery methods applied to minimise potential loss.
The Property business is predominantly a low-volume,
specialised lending portfolio with credit assessment
undertaken on an individual loan-by-loan basis. The majority
of the loan book comprises residential development loans of
less than £10 million. All loans are regularly reviewed to
assess performance, with residential development facilities
monitored monthly by independently appointed project
monitoring surveyors to certify build payments and the
residual cost to complete. This maintains the thorough
supervision of all live developments and facilitates the
monthly checking of on-site progress against the original
build plan.
In the Commercial and Property businesses, performing
loans with elevated levels of credit risk may be placed on
watch lists depending on the perceived severity of the credit
risk. Loans appearing on watch lists are subject to monthly
management meetings where appropriate strategies are
determined.
Outlook
Expected credit losses increased in the year to 31 July 2026,
primarily driven by increases to existing impaired accounts in
the Property division, offsetting impacts of model changes in
the Retail division and other underlying portfolio movements
across the group. This increase is set against a backdrop of
uncertain market conditions, which continue to be monitored
closely.
The external environment has been mixed this year. While
the UK economy has shown some resilience, overall growth
remains modest and uneven.
Strategic report
Governance report
Financial statements
79
Consumer spending continues to be constrained, reflecting
ongoing pressure on real incomes and cautious sentiment
among households and SMEs. Despite a continued easing in
inflation, uncertainty has persisted, driven by geopolitical
developments and volatility in energy markets.
Notwithstanding reductions in the Bank of England base rate
in 2025, monetary policy remains relatively restrictive, with
persistent high borrowing costs as the bank rate was held at
3.75% in July. Headwinds therefore continue, including
higher energy and input costs, ongoing trade-related
uncertainty and cost-of-living pressures. All of these factors
could result in higher credit losses in the future.
Consumer affordability continues to be challenged,
particularly as higher energy costs place strain on disposable
income. SME resilience is also under pressure from
persistent cost inflation, elevated financing costs and
uncertain demand, alongside broader volatility linked to
global conflicts and supply chain disruption.
In this context, the credit quality of the loan book remains
robust, and risk appetite has remained largely consistent,
maintaining the group’s prudent, through-the-cycle
underwriting standards.
Further details on loans and advances to customers and
debt securities held are in Notes 10 and 11 to the Financial
Statements.
Credit risk highlights (audited)1
Gross loans and advances to customers
Commercial
4,947.1
4,789.7
Retail
2,907.7
2,974.0
Property
1,862.4
1,933.6
Total gross loans and advances to customers
9,717.2
9,697.3
Impairment provisions
Commercial
72.4
73.5
Retail
86.9
95.1
Property
105.1
81.1
Total impairment provision
264.4
249.7
Provision coverage ratio
Commercial
1.5 %
1.5 %
Retail
3.0 %
3.2 %
Property
5.6 %
4.2 %
Total impairment coverage ratio
2.7 %
2.6 %
Part and non-performing loans
Loans in Stage 2
1,329.0
1,291.0
Loans in Stage 3
472.9
492.1
Stage 2 coverage
2.5 %
2.6 %
Stage 3 coverage
37.1 %
33.6 %
31 July 2026
£ million
31 July 2025
£ million
1. The credit risk highlights table relates to assets held at amortised cost, which excludes £10.4 million (31 July 2025: £11.8 million) of loans held at fair
value through profit or loss (“FVTPL”) under IFRS 9.
Disclosures are provided for loans and advances to
customers held at amortised cost under IFRS 9. This
excludes £10.4 million (31 July 2025: £11.8 million) of loans
and advances to customers measured at fair value through
profit or loss which are managed on a consistent basis as
detailed on pages 77 to 79, but do not attract an ECL under
IFRS 9. Stage allocation of loans and advances to customers
has been applied in line with the definitions set out in Note 1
to the Financial Statements.
At 31 July 2026, 81.4% (31 July 2025: 81.6%) of gross loans
and advances to customers were Stage 1. Stage 2 loans and
advances to customers increased to 13.7% (31 July 2025:
13.3%). The remaining 4.9% (31 July 2025: 5.1%) of loans
and advances to customers were deemed to be credit-
impaired and were classified as Stage 3.
Relative to 31 July 2025, the overall staging profile of loans
and advances to customers has remained broadly
consistent, as migrations out of Stage 1 in the Commercial
and Property divisions were broadly offset by opposite
movements in the Retail division.
Overall impairment provisions increased to £264.4 million
(31 July 2025: £249.7 million), driven by uplifts on existing
impaired accounts in the Property division, offsetting
impacts of model changes in the Retail division, and
smaller movements following regular reviews of staging
and provision coverage for individual loans and portfolios
across the group.
As a result, there has been a slight overall increase in
provision coverage to 2.7% (31 July 2025: 2.6%).
Provision coverage analysis by
business (audited)
In Commercial, the impairment coverage ratio was stable at
1.5% (31 July 2025: 1.5%), reflecting offsetting impacts of
stage migrations, write-offs, model calibrations and strong
new business levels during the financial year.
In Retail, the provision coverage ratio reduced to 3.0%
(31 July 2025: 3.2%), reflecting model changes during the
year which were partially offset by impacts of enduring
macroeconomic pressures that have seen higher but stable
levels of arrears and forbearance in the Motor Finance
business as a result of persistent cost-of-living challenges
for customers.
In Property, the provision coverage ratio increased to 5.6%
(31 July 2025: 4.2%), primarily as a result of increased
provisions on a small number of facilities, including legacy
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
80
cases, during the financial year. These provision increases
reflect updated estimates in the context of challenging
market conditions as a result of build cost inflation and a
subdued sales market.
See Note 10 to the Financial Statements for full staging
tables and analysis, and pages 82 to 85 for additional detail
on changes to macroeconomic forecasts that have impacted
provisions during this financial year.
Measuring credit risk across our businesses
To assess credit risk effectively across the group, a number
of judgements and estimates are used. These are based on
historical experience and reasonable expectations of future
events and are reviewed on an ongoing basis.
In particular, the calculation of the group’s expected credit
loss provision under IFRS 9 requires the group to make a
number of judgements, assumptions and estimates, which
have a material impact on the accounts.
This assessment, which requires judgement, is unbiased
and probability-weighted and uses historical, current and
forward-looking information. The most significant
judgements and estimates are set out below.
While the impact of climate change represents a source of
uncertainty, the group does not consider climate-related
risks to be a critical accounting judgement or estimate at
31 July 2026. Climate risk continues to be a key area of
focus for the group and it continues to assess the sensitivity
of assets and customers to climate-related risks as part of
regular credit monitoring. Transitional climate risks are
considered to be largely mitigated by short average loan
book tenors (16 months), conservatively secured and
diversified portfolios, and the rigorous underwriting,
monitoring and control processes that are in place.
Use of judgements (audited)
In the application of the group’s accounting policies,
which are described in Note 1 to the Financial Statements,
judgements that are considered by the Board to have the
most significant effect on the amounts in the Financial
Statements are as follows.
Significant increase in credit risk
Assets are transferred from Stage 1 to Stage 2 when there
has been a significant increase in credit risk since initial
recognition. Typically, the group assesses whether a
significant increase in credit risk has occurred based on a
quantitative and qualitative assessment, with a “30 days
past due” backstop.
Due to the diverse nature of the group’s lending businesses,
the specific indicators of a significant increase in credit risk
vary by business and may include some or all of the
following factors:
•
quantitative assessment: the lifetime probability of
default (“PD”) has increased by more than an agreed
threshold relative to the equivalent at origination.
Thresholds are based on a fixed number of risk grade
movements which are bespoke to each business to
ensure that the increased risk since origination is
appropriately captured;
•
qualitative assessment: events or observed behaviour
indicate credit deterioration. This includes a wide range
of information that is reasonably available, including
individual credit assessments of the financial
performance of borrowers as appropriate during routine
reviews, plus forbearance and watch list information; or
•
backstop criteria: the “30 days past due” backstop is met.
Definition of default
The definition of default is an important building block for
expected credit loss models and is considered a key
judgement. A default is considered to have occurred if any
unlikeliness to pay criterion is met or when a financial asset
meets a “90 days past due” backstop. While some criteria
are factual (e.g. administration, insolvency or bankruptcy),
others require a judgemental assessment of whether the
borrower has financial difficulties which are expected to
have a detrimental impact on their ability to meet contractual
obligations. A change in the definition of default may have
a material impact on the expected credit loss provision.
Use of estimates (audited)
Expected credit loss provisions are a key source of
estimation uncertainty which, depending on a wide range of
factors, could result in a material adjustment to the carrying
amounts of assets and liabilities in the next financial year.
The accuracy of expected credit loss provisions can be
impacted by unpredictable effects or unanticipated changes
to modelled estimates. In addition, forecasting errors could
also occur due to macroeconomic scenarios or weightings
differing from actual outcomes observed. Regular model
monitoring, validations and provision adequacy reviews are
key mechanisms to manage estimation uncertainty across
model estimates. Further detail on these most significant
estimates is set out in the following section.
Modelled estimates
The calculation of expected credit losses (“ECL”) for loans
and advances to customers, either on a 12-month or lifetime
basis, is based on the PD, the exposure at default (“EAD”)
and the loss given default (“LGD”) and includes forward-
looking macroeconomic information where appropriate.
PD, EAD and LGD parameters are projected over the
remaining life of each exposure. ECL is calculated for each
future quarter by multiplying the three parameters and is
then discounted back to the reporting date and summed.
The discount rate used in the ECL calculation is the effective
interest rate.
IFRS 9 risk parameters are estimated using historical data
wherever possible, and in the absence of sufficient loss
history an expert judgement approach is considered for
some parameters.
Probability of default
PD estimates represent the likelihood of a borrower
defaulting on their financial obligation. Bespoke model-
based approaches to estimate PDs are employed across
the Commercial, Retail and Property businesses. The
framework applied typically includes an economic response
model to quantify the impact of macroeconomic forecasts
and a risk ranking mechanism (e.g. a scorecard) to quantify
obligor-level likelihood of default. Risk characteristics that
feed into the PD model framework include current and past
information related to borrowers, transaction and payment
profiles, and future economic forecasts. Statistical
techniques, based on evidence observed in historical data,
and business knowledge are used to determine which
characteristics are predictive of default behaviour.
Exposure at default
EAD represents the amounts expected to be owed at the
time of default and is estimated using an amortising
schedule for the large majority of exposures, or a credit
conversion factor, depending on the nature of lending.
Strategic report
Governance report
Financial statements
81
Loss given default
LGD represents an expectation of the extent of loss on a
defaulted exposure after taking into account cash recoveries,
including the value of collateral held and other credit risk
mitigants. LGD methodologies vary by the nature of assets
financed and can include estimates for the likelihood of
collateral recovery and a separate calculation for the likely
loss on recovery. For some businesses, LGDs are estimated
using liquidation curves based on historical cash flows.
Recoveries are adjusted to account for the impact of
discounting using the effective interest rate.
Individually assessed provisions
When assessing expected credit loss provisions on an
individual, rather than collective, basis, management will
make assumptions in relation to the timing and value of
future cash flows under multiple probability-weighted
scenarios. These assumptions represent a source of
estimation uncertainty due to the material impact they could
have on the carrying amounts of assets in the next financial
year.
Forward-looking information
Determining expected credit losses under IFRS 9 requires
the incorporation of forward-looking macroeconomic
information that is reasonable, supportable and includes
assumptions linked to economic variables that impact losses
in each portfolio. The introduction of macroeconomic
information introduces additional volatility to provisions.
In order to calculate forward-looking provisions, economic
scenarios are sourced from Moody’s Analytics. These cover
a range of plausible economic paths that are used in
conjunction with PD, EAD and LGD parameters for each
portfolio to assess expected credit loss provisions across a
range of conditions. An overview of these scenarios using
key macroeconomic indicators is provided on pages 82
to 84. Ongoing benchmarking of the scenarios to other
economic providers is carried out monthly to provide
management with comfort on Moody’s Analytics
scenario paths.
Five different projected economic scenarios are currently
considered to cover a range of possible outcomes. These
include a baseline scenario, which reflects the best view of
future economic events. In addition, one upside scenario and
three downside scenario paths are defined relative to the
baseline. Management assigns the scenarios a probability
weighting to reflect the likelihood of specific scenarios, and
therefore loss outcomes, materialising, using a combination
of quantitative analysis and expert judgement.
The impact of forward-looking information varies across the
group’s lending businesses because of the differing sensitivity of
each portfolio to specific macroeconomic variables. This is
reflected through the development of bespoke macroeconomic
models that recognise the specific response of each business to
the macroeconomic environment.
The modelled impact of macroeconomic scenarios and their
respective weightings is reviewed by business experts in
relation to stage allocation and coverage ratios at the
individual and portfolio level, incorporating management’s
experience and knowledge of customers, the sectors in
which they operate, and the assets financed.
This includes assessment of the reaction of the ECL in the
context of the prevailing and forecast economic conditions,
for example where currently higher interest rates and
inflationary conditions exist compared to recent periods.
Economic forecasts have evolved over the course of 2026
and reflect the mixed external backdrop observed in the
year. Forecasts deployed in IFRS 9 macroeconomic models
are updated on a monthly basis. At 31 July 2026, the latest
baseline scenario forecasts gross domestic product (“GDP”)
growth of 1.0% in calendar year 2026 and an average base
rate of 3.8% across the same period. Consumer Price Index
(“CPI”) inflation is forecast to be 3.2% in calendar year 2026
in the baseline scenario, with 4.7% forecast in the protracted
downside scenario over the same period.
At 31 July 2026, the scenario weightings were: 30% upside,
32.5% baseline, 20% mild downside, 10.5% moderate
downside and 7% protracted downside. As economic
forecasts are considered to recognise developments in the
macroeconomic environment appropriately, no change has
been made to the weightings ascribed to the scenarios since
31 July 2025.
Given the current economic uncertainty, further analysis has
been undertaken to assess the appropriateness of the five
scenarios used. This included benchmarking the baseline
scenario to consensus economic views, as well as consideration
of an additional forecast related to stagflation, which could be
considered as an alternative downside scenario.
Compared to the scenarios in use in the expected credit
losses calculation, the stagflation scenario includes a longer
period of higher interest rates coupled with a shallower but
extended impact on GDP. Due to the relatively short tenor of
the portfolios, the stagflation scenario is considered to be of
less relevance than those deployed. This is supported by the
fact that, due to the higher severity of recessionary factors in
the existing scenarios, using the stagflation scenario instead
of the moderate or protracted downside scenario would
result in lower expected credit losses.
The final scenarios deployed reflect a marginally worsened
UK economic outlook relative to 31 July 2025, primarily due
to persistent concerns linked to the conflict in Iran and
associated supply chain pressures. Under the baseline
scenario, UK headline CPI inflation is forecast to rise from
current levels before resuming its moderating trend towards
the Bank of England's 2% target in 2027. Following recent
decisions to hold rates at 3.75%, the Bank of England base
rate is only expected to start reducing from 2027 onwards in
all scenarios. House price outlook has deteriorated, reflecting
a challenging year for the housing market that featured
volatile mortgage rate movements and subdued activity in
the context of wider political and macroeconomic
uncertainty. Unemployment rate forecasts have marginally
deteriorated, recognising increases observed since 31 July
2025. Conversely, the GDP outlook has improved as the UK
economy demonstrated some signs of resilience over the
year. While GDP forecasts have strengthened, we consider
that there remains a material level of uncertainty that could
negatively impact UK economic growth in the near term. In
recognition of this, we are holding adjustments to reflect this
increased potential for losses at 31 July 2026 (see the "Use
of adjustments" section for further detail).
The following tables show economic assumptions within
each scenario, and the weighting applied to each at 31 July
2026. The metrics shown are key UK economic indicators,
chosen to describe the economic scenarios. These are the
main metrics used to set scenario paths, which then
influence a wide range of additional metrics that are used in
expected credit loss models. The first tables show the
forecasts of the key metrics for the scenarios utilised for
calendar years 2026 and 2027. The subsequent tables show
averages and peak-to-trough ranges for the same key
metrics over the five-year period from 2026 to 2030.
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
82
Scenario forecasts and weights
At 31 July 2026
UK GDP growth
1.0%
1.5%
1.8%
4.2%
0.3%
(1.5)%
0.1%
(2.9)%
0.0%
(3.9)%
UK unemployment
5.2%
5.1%
5.0%
4.5%
5.4%
5.6%
5.5%
7.2%
5.6%
8.4%
UK HPI growth
1.2%
1.9%
7.6%
12.0%
(1.9)%
(3.8)%
(3.7)%
(10.3)%
(5.6)%
(17.4)%
BoE base rate
3.8%
3.3%
3.8%
3.5%
3.8%
2.9%
3.8%
2.8%
3.7%
2.4%
UK CPI inflation
3.2%
2.0%
3.2%
2.1%
3.8%
(0.2)%
4.2%
(2.2)%
4.7%
(2.9)%
Weighting
32.5%
30%
20%
10.5%
7%
Baseline
Upside (strong)
Downside (mild)
Downside (moderate)
Downside (protracted)
2026
2027
2026
2027
2026
2027
2026
2027
2026
2027
At 31 July 2025
UK GDP growth
1.1%
1.0%
1.9%
3.7%
0.4%
(1.9)%
0.2%
(3.4)%
0.1%
(4.3)%
UK unemployment
4.7%
4.7%
4.5%
4.1%
4.8%
5.2%
5.0%
6.8%
5.1%
8.0%
UK HPI growth
3.3%
3.2%
9.9%
13.4%
0.2%
(2.6)%
(1.6)%
(9.2)%
(3.6)%
(16.4)%
BoE base rate
4.2%
3.2%
4.3%
3.5%
4.1%
2.4%
4.1%
1.8%
3.9%
1.3%
UK CPI inflation
3.1%
2.0%
3.2%
2.1%
2.1%
0.3%
1.7%
(0.6)%
1.3%
(1.1)%
Weighting
32.5%
30%
20%
10.5%
7%
Baseline
Upside (strong)
Downside (mild)
Downside (moderate)
Downside (protracted)
2025
2026
2025
2026
2025
2026
2025
2026
2025
2026
Notes:
UK GDP growth: National Accounts Annual Real Gross Domestic Product, Seasonally Adjusted – year-on-year change (%).
UK unemployment: ONS Labour Force Survey, Seasonally Adjusted – Average (%).
UK HPI growth: Average nominal house prices, Land Registry, Seasonally Adjusted – Q4-to-Q4 change (%).
BoE base rate: Bank of England base rate – Average (%).
UK CPI inflation: ONS, All items, annual inflation – Q4-to-Q4 change (%).
At 31 July 2026
UK GDP growth
1.6 %
2.4 %
1.2 %
0.8 %
0.5 %
UK unemployment
5.0 %
4.4 %
5.2 %
7.0 %
7.9 %
UK HPI growth
1.8 %
3.4 %
0.1 %
(1.7) %
(4.4) %
BoE base rate
3.0 %
3.1 %
2.6 %
2.1 %
1.7 %
UK CPI inflation
2.2 %
2.3 %
1.8 %
1.3 %
1.1 %
Weighting
32.5 %
30 %
20 %
10.5 %
7 %
Five-year average (calendar years 2026 to 2030)
Baseline
Upside
(strong)
Downside
(mild)
Downside
(moderate)
Downside
(protracted)
At 31 July 2025
UK GDP growth
1.6 %
2.3 %
1.1 %
0.8 %
0.7 %
UK unemployment
4.7 %
4.1 %
4.9 %
6.7 %
7.6 %
UK HPI growth
2.5 %
4.2 %
0.8 %
(1.0) %
(3.5) %
BoE base rate
3.0 %
3.1 %
2.7 %
2.0 %
1.5 %
UK CPI inflation
2.2 %
2.3 %
1.6 %
1.2 %
0.9 %
Weighting
32.5 %
30 %
20 %
10.5 %
7 %
Five-year average (calendar years 2025 to 2029)
Baseline
Upside
(strong)
Downside
(mild)
Downside
(moderate)
Downside
(protracted)
Notes:
UK GDP growth: National Accounts Annual Real Gross Domestic Product, Seasonally Adjusted – CAGR (%).
UK unemployment: ONS Labour Force Survey, Seasonally Adjusted – Average (%).
UK HPI growth: Average nominal house prices, Land Registry, Seasonally Adjusted – CAGR (%).
BoE base rate: Bank of England base rate – Average (%).
UK CPI inflation: ONS, All items, annual inflation – CAGR (%).
At 31 July 2026
UK GDP growth
8.5%
0.6%
12.6%
0.6%
6.0%
(1.7)%
4.3%
(3.2)%
2.5%
(4.4)%
UK unemployment
5.4%
4.9%
5.1%
4.1%
5.8%
4.9%
7.7%
5.0%
9.0%
5.0%
UK HPI growth
9.2%
0.2%
22.1%
0.2%
0.6%
(5.8)%
0.5%
(16.5)%
0.5%
(25.4)%
BoE base rate
3.8%
2.5%
3.8%
2.5%
3.8%
1.6%
3.8%
1.0%
3.8%
0.7%
Five-year period (calendar year 2026 to 2030)
Baseline
Upside (strong)
Downside (mild)
Downside (moderate)
Downside (protracted)
Peak
Trough
Peak
Trough
Peak
Trough
Peak
Trough
Peak
Trough
Strategic report
Governance report
Financial statements
83
UK CPI inflation
3.4%
1.7%
3.4%
1.9%
4.6%
(0.8)%
5.0%
(2.2)%
5.4%
(2.9)%
Weighting
32.5%
30%
20%
10.5%
7%
Five-year period (calendar year 2026 to 2030)
Baseline
Upside (strong)
Downside (mild)
Downside (moderate)
Downside (protracted)
Peak
Trough
Peak
Trough
Peak
Trough
Peak
Trough
Peak
Trough
At 31 July 2025
UK GDP growth
8.2%
0.7%
12.3%
0.7%
5.7%
(2.1)%
4.0%
(3.8)%
3.6%
(5.0)%
UK unemployment
4.8%
4.5%
4.7%
3.8%
5.2%
4.5%
7.5%
4.5%
8.8%
4.5%
UK HPI growth
13.2%
1.5%
27.8%
1.5%
4.3%
(3.1)%
2.2%
(12.6)%
2.2%
(22.0)%
BoE base rate
4.6%
2.5%
4.6%
2.5%
4.6%
1.8%
4.6%
1.0%
4.6%
0.6%
UK CPI inflation
3.4%
1.9%
3.4%
2.0%
3.4%
(0.5)%
3.4%
(1.2)%
3.4%
(2.1)%
Weighting
32.5%
30%
20%
10.5%
7%
Five-year period (calendar year 2025 to 2029)
Baseline
Upside (strong)
Downside (mild)
Downside (moderate)
Downside (protracted)
Peak
Trough
Peak
Trough
Peak
Trough
Peak
Trough
Peak
Trough
Notes:
UK GDP growth: Maximum and minimum quarterly GDP as a percentage change from start of period (%).
UK unemployment: Maximum and minimum unemployment rate (%).
UK HPI growth: Maximum and minimum average nominal house price as a percentage change from start of period (%).
BoE base rate: Maximum and minimum Bank of England base rate (%).
UK CPI inflation: Maximum and minimum inflation rate over the five-year period (%).
These periods have been included as they demonstrate the
short, medium and long-term outlooks for the key
macroeconomic indicators which form the basis of the
scenario forecasts. The portfolio has an average residual
maturity of 16 months, with 99% of loan value having a
maturity of five years or less.
The following charts represent the quarterly forecast data
included in the above tables incorporating actual metrics up
to 31 July 2026. The dark blue line shows the baseline
scenario, while the other lines represent the various upside
and downside scenarios.
Real gross domestic product (annual % change)
GDP Growth
(% change in quarter
from previous year)
Baseline
Upside
Mild Downside
Moderate Downside
Protracted Downside
2025
2026
2027
2028
2029
2030
-6%
-4%
-2%
0%
2%
4%
6%
Unemployment rate (%)
Unemployment Rate
(end of quarter
percentage values)
Baseline
Upside
Mild Downside
Moderate Downside
Protracted Downside
2025
2026
2027
2028
2029
2030
0%
2%
4%
6%
8%
10%
House price index – current prices (annual % change)
HPI Growth
(% change in quarter
from previous year)
Baseline
Upside
Mild Downside
Moderate Downside
Protracted Downside
2025
2026
2027
2028
2029
2030
-20%
-15%
-10%
-5%
0%
5%
10%
15%
20%
Bank of England base rate (%)
Base Rate
(end of quarter
percentage values)
Baseline
Upside
Mild Downside
Moderate Downside
Protracted Downside
2025
2026
2027
2028
2029
2030
0%
1%
2%
3%
4%
5%
6%
Consumer price index (annual % change)
CPI Inflation
(% change in quarter
from previous year)
Baseline
Upside
Mild Downside
Moderate Downside
Protracted Downside
2025
2026
2027
2028
2029
2030
-4%
-2%
0%
2%
4%
6%
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
84
Scenario sensitivity analysis (audited)
The expected credit loss provision is sensitive to judgements
and estimations made with regard to the selection and
weighting of multiple economic scenarios. As a result,
management has assessed and considered the sensitivity of
the provision as follows:
• For the majority of the portfolios, the modelled expected
credit loss provision has been recalculated under the
upside strong and downside protracted scenarios
described above, applying a 100% weighting to each
scenario in turn. The change in provision requirement is
driven by the movement in risk metrics under each
scenario and resulting impact on stage allocation.
• Expected credit losses based on a simplified approach,
which do not utilise a macroeconomic model and require
expert judgement, are excluded from the sensitivity
analysis.
• In addition to the above, key considerations for the
sensitivity analysis are set out below, by segment:
– In Retail, the sensitivity analysis does not apply further
stress to the expected credit loss provision on loans and
advances to customers in Stage 3, because the
measurement of expected credit losses is considered
more sensitive to credit factors specific to the borrower
than macroeconomic scenarios.
– In Property, the sensitivity analysis excludes individually
assessed provisions which are deemed more sensitive
to credit factors than the macroeconomic scenarios.
Based on the above analysis, at 31 July 2026, application of
100% weighting to the upside strong scenario would
decrease the expected credit loss by £20.9 million whilst
application of 100% weighting to the protracted downside
scenario would increase the expected credit loss by £37.9
million, driven by the aforementioned changes in risk metrics
and stage allocation of the portfolios.
When performing sensitivity analysis there is a high degree
of estimation uncertainty. On this basis, 100% weighted
expected credit loss provisions presented for the upside and
downside scenarios should not be taken to represent the
lower or upper range of possible and actual expected credit
loss outcomes. The recalculated expected credit loss
provision for each of the scenarios should be read in
the context of the sensitivity analysis as a whole and in
conjunction with the disclosures provided in Note 10 to the
Financial Statements. The modelled impact presented is
based on gross loans and advances to customers at 31 July
2026; it does not incorporate future changes relating to
performance, growth or credit risk. In addition, given the
change in the macroeconomic conditions, underlying
modelled provisions and methodology, and refined approach
to adjustments, comparison between the sensitivity results at
31 July 2026 and 31 July 2025 is not appropriate.
The economic environment remains uncertain and future
impairment charges may be subject to further volatility,
including from updates to macroeconomic variable forecasts
impacted by sustained cost-of-living pressures, changes in
fiscal policy, trade-related uncertainty (including the impact
of tariffs), and ongoing geopolitical conflicts.
Use of adjustments (audited)
Limitations in the group’s expected credit loss models or
input data may be identified through ongoing model
monitoring and validation of models. In certain
circumstances, management make appropriate adjustments
to model-calculated expected credit losses. These
adjustments are based on management judgements or
quantitative back-testing to ensure expected credit loss
provisions adequately reflect all known information. These
adjustments are generally determined by considering the
attributes or risks of a financial asset which are not captured
by existing expected credit loss model outputs. Management
adjustments are actively monitored, reviewed and
incorporated into future model developments where
applicable.
Macroeconomic forecasts continue to react to a range of
external factors including changes in the UK’s economic
policy, in particular following the change in Prime Minister,
inflationary pressures, the ongoing conflicts in Ukraine and
the Middle East, and uncertainty from tariffs. In response, our
use of adjustments has evolved.
In particular, adjustments have been held during the
financial year in response to earlier improvements in
macroeconomic forecasts that resulted in releases in
modelled provisions. A number of these releases were
considered premature or counterintuitive by management
and adjustments were made as a result. Portfolio
performance has been closely monitored during the financial
year under review, over which modelled provisions have
increased and external forecasts have appropriately
responded to the evolving external conditions. As a result,
previously held adjustments have been unwound in
recognition of the portfolio and models appropriately
reacting to changes in the external environment.
Notwithstanding this, new macroeconomic adjustments
linked to elevated uncertainty around the UK's near-term
GDP growth outlook have been applied, and remain under
close review by management.
The overall value of adjustments has decreased since
31 July 2025, due to comparatively lower values for the new
macroeconomic adjustments, as well as a net reduction in
adjustments relating to individual customers where, in
management's judgement, modelled provisions did not
adequately reflect expected credit losses.
The approach to adjustments continues to reflect the use
of expert management judgement which incorporates
management’s experience and knowledge of customers,
the areas in which they operate, and the underlying assets
financed.
The need for adjustments will continue to be monitored as
new information emerges which might not be recognised in
existing models.
At 31 July 2026, £(0.3) million (31 July 2025: £4.0 million) of
the expected credit loss provision was attributable to
adjustments, which reflects the net offsetting position of
positive and negative adjustments depending on the
adjustment purpose or model requirement. Adjustments
include £1.1 million held to reflect forward-looking economic
uncertainty (31 July 2025: £2.1 million).
Other credit risk tables (audited)
Segmental credit risk
The following tables set out loans and advances to
customers, trade receivables and undrawn facilities by the
group’s internal credit risk grading and illustrate the
allocation of these per IFRS 9 staging category for
comparative purposes. The analysis of lending has been
prepared based on the following risk categories:
• Low risk: The credit risk profile of the borrower is
considered acceptable with the borrower considered likely
to meet obligations as they fall due. Standard monitoring is
in place.
• Medium risk: Evidence of deterioration in the credit risk
profile of the borrower exists which requires increased
Strategic report
Governance report
Financial statements
85
monitoring. Potential concerns over their ability to meet
obligations as they fall due may exist.
• High risk: Evidence of significant deterioration in the credit
risk profile of the borrower exists which requires enhanced
management. Full repayment may not be achieved, with
potential for loss identified.
Low risk loans and advances to customers represent 85% of
the overall portfolio (31 July 2025: 85%), reflective of relative
portfolio resilience against the backdrop of persistent
macroeconomic pressures during the financial year.
76% (31 July 2025: 77%) of total advances were classified
as low risk Stage 1. Low risk Stage 2 represented 9%
(31 July 2025: 8%) of loans and advances to customers,
largely comprising early arrears cases, or agreements which
have triggered a significant increase in credit risk indicator,
or the “30 days past due” backstop. Low risk Stage 3 loans
and advances to customers primarily related to agreements
which have triggered the “90 days past due” backstop but
where full repayment is expected.
Medium risk loans account for 10% (31 July 2025: 9%) of
total loans and advances to customers, of which the majority
were spread across Stages 1 and 2. Medium risk Stage 1
increased to 6% (31 July 2025: 4%). Medium risk Stage 2
represented 4% (31 July 2025: 5%) of the overall portfolio.
Loans and advances to customers reflected as medium risk
Stage 3 primarily related to agreements that have triggered
the “90 days past due” backstop in addition to other
significant increases in credit risk triggers.
High risk loans accounted for 5% (31 July 2025: 5%) of total
loans and advances to customers, with the majority
corresponding to Stage 3.
At 31 July 2026
Gross loans and advances to customers1
Low risk
7,347.6
892.4
15.5
8,255.5
Medium risk
541.5
381.7
17.1
940.3
High risk
30.1
61.4
440.3
531.8
Total
7,919.2
1,335.5
472.9
9,727.6
Undrawn commitments
Low risk
778.6
1.7
—
780.3
Medium risk
—
13.4
—
13.4
High risk
—
—
4.6
4.6
Total
778.6
15.1
4.6
798.3
Gross trade receivables2
Low risk
8.9
—
—
8.9
Medium risk
—
0.3
—
0.3
High risk
—
—
1.8
1.8
Total
8.9
0.3
1.8
11.0
Stage 1
£ million
Stage 2
£ million
Stage 3
£ million
Total
£ million
At 31 July 2025
Gross loans and advances to customers
Low risk
7,491.4
769.6
18.7
8,279.7
Medium risk
422.1
461.4
23.1
906.6
High risk
4.0
68.5
450.3
522.8
Total
7,917.5
1,299.5
492.1
9,709.1
Undrawn commitments
Low risk
809.8
7.7
—
817.5
Medium risk
—
2.2
—
2.2
High risk
—
—
3.3
3.3
Total
809.8
9.9
3.3
823.0
Gross trade receivables2
Low risk
8.2
—
—
8.2
Medium risk
—
0.5
—
0.5
High risk
—
—
1.9
1.9
Total
8.2
0.5
1.9
10.6
Stage 1
£ million
Stage 2
£ million
Stage 3
£ million
Total
£ million
1. Gross loans and advances to customers include £10.4 million (31 July 2025: £11.8 million) of loans and advances held at FVTPL, allocated as Stage 1
Low risk £3.9 million (31 July 2025: £3.3 million) and Stage 2 Medium risk £6.5 million (31 July 2025: £8.5 million) based on management judgement.
2. Lifetime expected credit losses are recognised for all trade receivables under the IFRS 9 simplified approach, therefore the staging presented here
represents an internal management view. The figures presented are on a gross basis before deducting for expected credit losses of £1.8 million (31 July
2025: £2.1 million) relating to predominantly Stage 3 receivables.
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
86
Forbearance
Forbearance occurs when a customer is experiencing
difficulty in meeting their financial commitments and a
concession is granted, by changing the terms of the financial
arrangement, which would not otherwise be considered. This
arrangement can be temporary or permanent, depending on
the customer’s circumstances. The group reports forborne
exposures as either performing or non-performing in line with
regulatory requirements. A forbearance policy is maintained
to embed necessary processes and enable consistently fair
treatment of all customers and that each is managed based
on their individual circumstances. The arrangements agreed
with customers will aim to create a sustainable and
affordable financial position, thereby reducing the likelihood
of suffering a credit loss. The forbearance policy is
periodically reviewed to maintain its effectiveness.
The group offers a range of concessions to support
customers which vary depending on the product and the
customer’s status. Such concessions include grace periods/
payment moratoria, extensions of the loan term, and
refinancing.
Loans are classified as forborne at the time a customer in
financial difficulty is granted a concession and the loan will
remain treated and recorded as forborne until the following
exit conditions are met:
• the loan is considered as performing and there is no
past‑due amount according to the amended contractual
terms;
• a minimum two-year probation period has passed from the
date the forborne exposure was considered as performing,
during which time regular and timely payments have been
made; and
• none of the customer’s exposures with Close Brothers are
more than 30 days past due at the end of the probation
period.
At 31 July 2026, the gross carrying amount of exposures
with forbearance measures was £435.8 million (31 July 2025:
£406.1 million). The key driver of this increase was higher
forbearance in Invoice Finance, linked to large single names.
This increase was partially offset by reductions across other
Commercial and Retail businesses, reflecting stability in
portfolio performance against the backdrop of continued
macroeconomic challenges and cost-of-living pressures on
customers.
An analysis of forborne loans is shown in the table below:
Gross loans and advances to customers (£ million)
9,727.6
9,709.1
Forborne loans (£ million)
435.8
406.1
Forborne loans as a percentage of gross loans and advances to customers (%)
4.5 %
4.2 %
Provision on forborne loans (£ million)
125.5
113.8
Number of customers supported
13,823
15,882
31 July 2026
31 July 2025
The following is a breakdown of forborne loans by segment:
Commercial
143.4
112.9
Retail
46.8
50.6
Property
245.6
242.6
Total
435.8
406.1
31 July 2026
£ million
31 July 2025
£ million
The following is a breakdown of the number of customers supported by segment:
Commercial
815
948
Retail
12,966
14,880
Property
42
54
Total
13,823
15,882
31 July 2026
Number of
customers
supported
31 July 2025
Number of
customers
supported
The following is a breakdown of forborne loans by concession type:
Grace period/payment moratorium
114.1
136.3
Extension of maturity/term
162.3
139.5
Rescheduled payments
29.1
32.7
Other forbearance measures1
130.3
97.6
Total
435.8
406.1
31 July 2026
£ million
31 July 2025
£ million
1. Includes £0.2 million of debt forgiveness concessions (31 July 2025: £0.2 million).
Strategic report
Governance report
Financial statements
87
Government lending schemes
Since the pandemic period, following accreditation,
customers have been offered facilities under various UK and
Irish government-introduced loan schemes, thereby enabling
the group to maximise its support to small businesses. At
31 July 2026, there are 2,857 (31 July 2025: 3,350) remaining
facilities, with a residual balance of £535.6 million (31 July
2025: £461.6 million) following continued new lending and
regular repayments across the Commercial businesses.
The group maintains a regular reporting cycle of these
facilities to monitor performance. To date, a number of
claims have been made and payments received under the
government guarantee.
Collateral held
The group mitigates credit risk through holding collateral
against loans and advances to customers. The group has
internal policies on the acceptability of specific collateral types,
the requirements for effective enforceability and monitoring
of collateral in-life. Internal policies define, amongst other
things, legal documentation requirements, the nature of
assets accepted, LTV and age at origination, and exposure
maturity and in-life inspection requirements. An asset valuation
is undertaken as part of the loan origination process.
The principal types of collateral held by the group against
loans and advances to customers in the Property and
Commercial businesses include residential and commercial
property and charges over business assets such as
equipment, inventory and accounts receivable. Within Retail,
the group holds collateral primarily in the form of vehicles in
Motor Finance and refundable insurance premiums in
Premium Finance, where an additional layer of protection
may exist through broker recourse.
The group’s collateral policies have not materially changed
during the reporting period. There has been an increase in
the proportion of exposures in higher LTV bands during the
year. This is mainly reflective of greater high-LTV account
volumes in the Property business, driven by updated
valuations on a small group of larger individually assessed
accounts.
Analysis of gross loans and advances to customers by LTV
ratio is provided below. The value of collateral used in
determining the LTV ratio is based upon data captured at
loan origination or, where available, a more recent valuation.
LTV1
60% or lower
671.1
131.6
844.8
1,647.5
>60% to 70%
591.8
141.2
721.9
1,454.9
>70% to 80%
463.2
338.8
61.9
863.9
>80% to 90%
984.1
806.8
5.6
1,796.5
>90% to 100%
1,610.6
576.3
50.6
2,237.5
Greater than 100%
351.6
515.4
177.2
1,044.2
Structurally protected2
38.2
364.3
—
402.5
Unsecured
246.9
33.3
0.4
280.6
Total at 31 July 20263
4,957.5
2,907.7
1,862.4
9,727.6
Commercial
£ million
Retail
£ million
Property
£ million
Total
£ million
LTV1
60% or lower
650.7
131.7
976.1
1,758.5
>60% to 70%
622.3
139.2
709.1
1,470.6
>70% to 80%
423.8
330.4
40.6
794.8
>80% to 90%
972.1
976.3
30.3
1,978.7
>90% to 100%
1,492.3
534.7
67.7
2,094.7
Greater than 100%
342.4
434.5
109.6
886.5
Structurally protected2
69.9
394.9
—
464.8
Unsecured
228.0
32.3
0.2
260.5
Total at 31 July 20253
4,801.5
2,974.0
1,933.6
9,709.1
Commercial
£ million
Retail
£ million
Property
£ million
Total
£ million
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
88
Gross loans and advances to customers which are credit-impaired split by LTV ratio:
LTV
60% or lower
19.3
1.2
13.6
34.1
>60% to 70%
22.1
2.3
18.7
43.1
>70% to 80%
5.4
7.2
13.6
26.2
>80% to 90%
17.0
18.1
5.6
40.7
>90% to 100%
28.9
22.1
50.6
101.6
Greater than 100%
21.5
16.1
177.2
214.8
Structurally protected2
0.8
4.8
—
5.6
Unsecured
5.5
0.9
0.4
6.8
Total at 31 July 2026
120.5
72.7
279.7
472.9
Commercial
£ million
Retail
£ million
Property
£ million
Total
£ million
LTV
60% or lower
27.2
2.0
40.8
70.0
>60% to 70%
4.4
3.1
37.7
45.2
>70% to 80%
6.0
9.4
6.7
22.1
>80% to 90%
14.5
23.1
26.1
63.7
>90% to 100%
30.9
29.8
67.7
128.4
Greater than 100%
15.0
21.4
109.6
146.0
Structurally protected2
1.9
5.3
—
7.2
Unsecured
8.2
1.1
0.2
9.5
Total at 31 July 2025
108.1
95.2
288.8
492.1
Commercial
£ million
Retail
£ million
Property
£ million
Total
£ million
1. Government lending scheme facilities totalling £535.6 million (31 July 2025: £461.6 million) are allocated to a low LTV category reflecting the nature of
the government guarantee and resultant level of lending risk.
2. Exposures are considered structurally protected when, in management’s judgement, they have characteristics which mitigate the credit risk of the
exposure to a significant extent, in spite of not representing tangible security.
3. Total gross loans and advances to customers includes £10.4 million (31 July 2025: £11.8 million) of loans and advances held at FVTPL.
Cyber risk is risk arising from inadequate internal
and external information and cyber security,
where failures impact the confidentiality, integrity
and availability of information, electronic data or
critical technology services.
Exposure
Cyber risks arise from the group’s routine operations, its use
of technology, and its reliance on digital services, data and
interconnected third parties. These risks may lead to service
disruption, compromise of sensitive information, financial
loss, regulatory consequences, reputational harm, or adverse
effects on customer outcomes and trust.
The group’s exposure to cyber risk continues to evolve as the
threat landscape changes and as the group introduces new
digital products and services, expands its use of cloud-based
technologies, and works with third-party service providers and
supply chains to deliver critical business services. These
dependencies are integral to the group’s strategy, but they
may also increase concentration risk and the potential for a
cyber event affecting one provider or shared technology
dependency to have broader operational consequences.
The group's exposure may increase as threats evolve,
including through the maturation of artificial intelligence-
enabled attack techniques. To address these challenges, the
group maintains robust cyber controls, monitoring and
recovery capabilities designed to ensure risks are managed
within acceptable levels and that material disruption can be
responded to and recovered from effectively.
Day-to-day management of cyber risk is the responsibility of
business and technology teams, supported by guidance and
oversight from the information security and risk and
compliance functions, and subject to independent assurance
from group internal audit.
Requirements and responsibilities are defined in the
Information Security Policy and supporting standards. These
form part of the Enterprise Risk Management Framework to
identify, assess, mitigate, monitor and report cyber risks,
incidents, vulnerabilities and issues that could affect the
achievement of business objectives or disrupt critical
systems, services and processes.
Risk appetite
The group is committed to maintaining high standards of cyber
security and resilience in support of its strategic objectives.
The group recognises that the evolving threat landscape and
our reliance on technology and third parties mean cyber risk
cannot be eliminated but has no appetite for avoidable cyber
security breaches resulting in material business or customer
impact. The group accepts only the residual level of cyber
risk that remains within its defined thresholds and impact
tolerances, following the application of appropriate and
proportionate mitigating controls.
Strategic report
Governance report
Financial statements
89
Cyber risk
Measurement
The group measures cyber risk through a combination of key
risk indicators, observed impact of risk events, periodic risk
and control assessments, threat intelligence, and scenario
analysis. Conservative trigger and limit thresholds for
relevant indicators are monitored regularly, with exceptions
reported to the Group Risk and Compliance Committee
(“GRCC”).
Material cyber risk events are identified, reviewed and
escalated in line with criteria set out in the Enterprise Risk
Management Framework, the Information Security Policy and
supporting standards. Where appropriate, this includes
formal post-incident review, root cause analysis and the
capture of lessons learned, with appropriate management
action plans implemented and tracked to completion.
Mitigation
The group adopts a risk-based approach to the mitigation of
cyber risk, using an enterprise-wide control framework
aligned with relevant laws and regulations to inform cyber
risk management activities. The group maintains robust
information security policies, standards and controls, with
periodic assurance to evaluate whether these are designed
appropriately and operating effectively.
The group continues to invest in both preventative and
detective measures and in wider cyber resilience capabilities.
These include, among other things, threat intelligence,
security monitoring and response, cloud security, identity
and access management, vulnerability management, secure
change and development practices, third-party security
oversight, colleague education and awareness, and effective
deployment of controls and assurance activity across the
three lines of defence model.
Focus continues to be placed on strengthening resilience
against ransomware and other disruptive attack types
through layered preventative controls. The group also
continues to strengthen oversight of third-party and supply
chain risk, including risks arising from cloud adoption and
shared dependencies, recognising the potential for
concentrated or systemic impacts where multiple firms rely
on common providers or technology platforms.
Where deviations from risk thresholds or emergent cyber
threats are observed, the group undertakes assessment and
remediation activities to address identified deficiencies and
bring exposure within risk appetite.
Monitoring
The Board delegates authority to the GRCC, supported by
the Operations and Technology Risk Committee (“OTRC”), to
oversee the day-to-day management of the group’s cyber
risk and its exposure. Regular management information
relating to the group’s cyber risk profile, control environment,
vulnerabilities, incidents and resilience posture is presented
to and discussed by these committees and, where relevant,
by local business risk and compliance committees (“RCCs”).
Specialist internal resources and third-party consultancies
are engaged to periodically assess the group’s cyber
security programme and the effectiveness of its controls,
supporting continuous improvement in the management of
material cyber risks.
In addition to routine monitoring of known risks, the group
undertakes continuous horizon scanning of trends and
emerging risks to support ongoing improvement. These
include changes in threat actor tactics, techniques and
procedures, geopolitical developments, concentrations in
third-party and cloud ecosystems, and technological
developments with the potential to affect the group’s cyber
security posture, including artificial intelligence and quantum
computing.
Outlook
The cyber threat landscape continues to evolve, with attacks
increasing in both frequency and severity, and financial
services remain a primary target. As cyber threats become
increasingly sophisticated, the group will uphold a balanced,
risk-based strategy in managing related risks, with
investment and control improvements directed towards
areas of significant risk concentration.
Advances in artificial intelligence are expected to materially
increase the speed, scale and sophistication of cyber
attacks, potentially reducing the time available to identify and
remediate weaknesses before they are targeted. The group
will closely monitor developments in this area and will
continue to strengthen vulnerability management, exposure
reduction, and detection capabilities.
Third-party and supply chain security remain key areas of
focus, particularly as cloud adoption increases reliance on
shared providers, creating potential concentration and
systemic risks that require careful management. We support
the UK government’s continued focus on strengthening
resilience in this area through forthcoming cyber resilience
legislation.
Cyber risk will remain central to the group’s operational
resilience framework, with continued emphasis on scenario
testing, recovery planning, and integration with enterprise
risk management to ensure the group is able to respond to
and recover from disruptive cyber events effectively.
The group will continuously monitor the cyber threat
landscape and engage collaboratively with regulators,
industry bodies, trusted third parties, and peer organisations
to ensure robust oversight. We will implement measures to
address risks that exceed established thresholds, including
strengthening cyber security policies, procedures and
controls to minimise both the likelihood and impact of such
events.
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
90
Funding risk is the risk of loss caused by the
inability to raise funds at an acceptable price or
to access markets in a timely manner or from
any decrease in the stability of the current
funding base.
Liquidity risk is the risk that the group or any of
its entities does not have sufficient liquid assets
to meet liabilities as they fall due in normal and
disrupted market conditions.
Exposure
Close Brothers Group plc manages its own funding and
liquidity requirements, including parent company unsecured
funding issuance, and maintains liquidity in line with its
Individual Liquidity Adequacy Assessment Process
("ILAAP"). The ILAAP is the group's framework for
identifying, measuring, monitoring and managing funding
and liquidity risks, and for assessing the level of liquidity
required to remain resilient under a range of severe but
plausible stress scenarios. It helps ensure that sufficient
high-quality liquid assets are maintained to meet obligations
as they fall due and supports compliance with regulatory
liquidity requirements.
Funding and liquidity risk are managed by the bank (Close
Brothers Limited and its subsidiaries) on behalf of the group,
while remaining subject to legal entity-specific governance
and risk management requirements.
The group's funding profile comprises a broad range of
channels. The approach to funding is weighted
predominantly towards retail deposits and also includes
secured funding, unsecured funding and non-retail deposits.
Funding risk exposure primarily arises if the bank is unable to
obtain the necessary funding to support its asset positions.
Unsustainable or undiversified funding bases, such as an
over-reliance on short-term deposits, can increase the level
of risk and can lead to a deviation from the funding plan. In
turn, this can increase the costs of raising new funds,
reducing the bank’s ability to originate new assets and
potentially leading to negative market or customer perception.
The respective bank and consolidated ILAAPs cover a range
of severe yet plausible stress testing scenarios including
market and idiosyncratic. This ensures liquidity management
remains a source of strength and supports a prudent
approach to assessing and maintaining liquidity
requirements.
Further detail on the group’s funding and liquidity exposure
is provided on pages 53 and 54 of the Financial overview
and Note 24 “Financial risk management”.
Risk appetite
The group has a low appetite for liquidity risk and seeks to
maintain sufficient liquidity resources to survive a combined
market-wide and idiosyncratic stress for a period of at least
three months.
The group has a low appetite for funding risk and seeks to
maintain sufficient and diverse (in terms of source, type and
tenor) funding and to ensure a sound level of liquidity is
maintained at all times.
Measurement
A variety of metrics are used to measure the group's funding
and liquidity position to ensure compliance with both
external regulatory requirements and internal risk appetite.
These metrics cover both the short and long-term view of
liquidity and funding and have limits and early warning
indicators in place that are approved via the bank's Asset
and Liability Committee (“ALCO”). These metrics include the
surplus tenor of weighted average funding allocated to the
loan book, available cash balance with the Bank of England,
and the liquid assets to total assets ratio.
Funding is measured and monitored in accordance with the
group's funding plan, which seeks to ensure that the bank
maintains a balanced and prudent approach to its funding
risk that is in line with risk appetite. The funding plan is
supplemented by metrics that highlight any funding
concentration risks, funding ratios and levels of
encumbrance. The net stable funding ratio (“NSFR”) was
implemented by the PRA on 1 January 2022. The group's
four- quarter average ratio to 31 July 2026 was 144.0% (31
July 2025: 145.9%), well above regulatory requirements and
internal risk appetite.
Liquidity is managed in accordance with regulatory
requirements and the ILAAP which is approved by the Board
and receives oversight at the group ALCO ("GALCO"). The
group’s liquidity coverage ratio (“LCR”) is above the
regulatory requirement. The group’s 12-month average LCR
to 31 July 2026 was 1,113.5% (31 July 2025: 1,011.6%).
In addition to regulatory metrics, the group also uses a suite
of internally developed liquidity stress scenarios to monitor
its potential liquidity exposure daily and determine its HQLA
requirements. This ensures that the group remains within risk
appetite and identifies potential areas of vulnerability. The
outcomes of these scenarios are formally reported to the
relevant ALCOs, GRCC and Board.
Strategic report
Governance report
Financial statements
91
Funding and liquidity risk
Mitigation (audited)
The funding approach is based on the principles of “borrow
long, lend short” and ensuring a diverse range of sources
and channels of funding. Economic uncertainty has
continued over the last 12 months, increasing market
competitiveness. Despite the challenges this has presented,
the group's ability to fund the loan book has been largely
unaffected. The group has sought to grow retail deposits as
a percentage of the customer deposit base and optimise the
funding mix in light of market conditions. The bank's
deposits remain well balanced and diverse in terms of
source, type and tenor, ensuring flexibility. Retail and
corporate customer funding is supported by wholesale
funding programmes including unsecured medium-term
notes and secured funding programmes. The balance sheet
and funding plan remain well within internal risk appetite,
with funding maintained in excess of loan book
requirements. This supports the bank's "borrow long, lend
short" principle, providing resilience through the funding
cycle and ensuring funds are available to support customers
when needed.
The following tables analyse the contractual maturities of the
group’s on-balance sheet financial liabilities on an
undiscounted cash flow basis.
At 31 July 2026
Deposits by banks
20.3
—
—
—
—
—
20.3
Deposits by customers
838.7
2,602.6
1,056.2
2,035.8
1,529.4
—
8,062.7
Loans and overdrafts from banks
0.9
—
—
—
—
—
0.9
Debt securities in issue
—
343.2
42.5
41.6
1,217.3
257.2
1,901.8
Subordinated loan capital
—
7.7
—
7.7
61.3
334.2
410.9
Total
859.9
2,953.5
1,098.7
2,085.1
2,808.0
591.4 10,396.6
On demand
£ million
In less than
three months
£ million
In more than
three months
but not more
than six
months
£ million
In more than
six months
but not more
than one year
£ million
In more than
one year but
not more
than five years
£ million
In more than
five years
£ million
Total
£ million
At 31 July 2025
Deposits by banks
9.3
78.9
—
—
—
—
88.2
Deposits by customers
1,161.7
2,625.6
1,570.5
2,070.3
1,614.3
—
9,042.4
Loans and overdrafts from banks
1.5
—
—
—
—
—
1.5
Debt securities in issue
—
71.2
84.3
114.5
1,577.6
403.3
2,250.9
Subordinated loan capital
—
2.0
—
3.0
15.0
205.0
225.0
Total
1,172.5
2,777.7
1,654.8
2,187.8
3,206.9
608.3 11,608.0
On demand
£ million
In less than
three months
£ million
In more than
three months
but not more
than six
months
£ million
In more than
six months
but not more
than one year
£ million
In more than
one year but
not more
than five years
£ million
In more than
five years
£ million
Total
£ million
Monitoring
Funding and liquidity are measured and monitored on a daily
basis with monthly reports forming standing items for
discussion at the relevant ALCO and GRCC, with the Risk
Committee maintaining overall oversight. Any liquidity and
funding issues are escalated as required to the ALCO, and
then onwards to the GRCC and Risk Committee.
The group operates a three lines of defence model with the
treasury function responsible for the measurement and
management of the group's funding and liquidity position
and asset and liability management risk. The Risk function
provides independent review and challenge. ALCO provides
oversight of funding and liquidity and supports the relevant
senior managers in discharging their senior management
function responsibilities. Internal audit provides independent
assurance on first and second lines of defence, the
appropriateness and effectiveness of internal controls and
policy implementation.
Outlook
Following the FCA's announcement of the industry-wide
redress scheme (PS26/3) for motor finance customers, the
group has consciously managed liquidity levels lower,
remaining at a robust level. During the year, treasury assets
decreased by 36% to £1.8 billion (31 July 2025: £2.8 billion)
and were predominantly held on deposit with the Bank of
England. During the 2027 financial year, the focus will be on
maintaining secured funding programmes and continuing to
fund primarily through retail deposits. The funding model
continues to provide robust support, and the strength of the
“borrow long, lend short” business model provides
significant funding resilience, resulting in a stable funding
base.
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
92
Legal and regulatory risk is the risk of non-
compliance with laws and regulations which
could give rise to fines, litigation, sanctions and
the potential for material adverse impact upon
the group.
Exposure
The group is subject to the laws and regulations of the
various jurisdictions in which it operates. This exposure
includes risks of breaching financial services regulations and
laws, as well as action resulting from contractual breach and
litigation (including direct customer claims based on
regulatory breaches).
Failure to comply with existing legal or regulatory
requirements, or to adapt to changes in a timely fashion in
the course of the provision of products and services, may
result in legal and regulatory risk.
With an increased regulatory focus on protecting customers,
any failure to implement and/or adapt to these changes
quickly may expose the group to reputational harm, legal or
regulatory sanctions and/or customer redress requirements.
Changes could also affect our financial performance, capital,
liquidity and access to markets in which we operate.
Risk appetite
The group has low appetite for legal and regulatory risk,
seeking to operate to high ethical standards and expecting
its staff to operate in accordance with the laws, regulations
and voluntary codes which impact the group and its
activities.
The group seeks to avoid knowingly operating in a manner
which is contrary to the provisions of the regulatory system
and has no tolerance for knowingly transacting business
outside the scope of its regulatory permissions or relevant
legislation.
The group will respond in an appropriate, risk-based and
proportionate manner to any changes to the legal and
regulatory environment, as well as changes driven by any
strategic initiatives.
Measurement
The group monitors and manages its legal, regulatory and
compliance risks through regular engagement and
interaction across the organisation, and the implementation
of appropriate policies, standards and procedures. This
includes reliance on a formal horizon scanning capability to
identify changes, as well as regular management information
which enables oversight and challenge via RCCs.
Mitigation
The group’s Enterprise Risk Management Framework,
including its suite of policies and standards and the
associated three lines of defence operating model, sets
common control objectives across risk disciplines. This
consistent approach to setting and embedding control
expectations acts to mitigate the likelihood and impact of
events which could give rise to legal and regulatory risk.
Clear accountability and ownership for meeting regulatory
requirements is overseen by business heads, thus driving
oversight and action.
Dedicated specialist legal and compliance teams with
relevant knowledge and experience provide advice, support
and challenge to the group’s businesses, enabling alignment
with legal and regulatory requirements. These teams further
have the ability to consult with external experts on technical
or otherwise complex matters as appropriate.
Internal change and investment processes consider
regulatory and legal inputs, such that sufficient funding can
be allocated to deliver system and process changes in line
with evolving regulatory and legal expectations.
Monitoring
In line with the group’s three lines of defence model,
businesses monitor their alignment with standards on an
ongoing basis. Relevant management information, including
the output of quality assurance activities, is reviewed by the
RCCs.
An independent compliance monitoring team undertakes
assurance to assess compliance with key regulations and the
effectiveness of associated controls. Reports are provided to
management and any remedial actions identified are tracked
to completion.
Legal and compliance teams monitor for external
developments through both structured horizon scanning
activity, regular external updates on relevant issues and
engagement in industry forums.
Outlook
Legal and regulatory risk continues to be notably elevated
across the financial services industry, particularly regarding
historical motor finance commissions. The UK government’s
current proposals to reform UK financial services and the
consumer credit regime and potential divergence between
the UK and EU regulatory regimes could affect and provide
further challenges for the group.
The ongoing inherent risk exposure for the group continues
to increase across the jurisdictions in which it operates. The
nature and scale of any risk exposure related to Consumer
Duty by the FCA remains to be seen as it continues to evolve
across the industry. Separately, the group’s retail lending
offerings in the Republic of Ireland operate in an environment
with increasing regulatory activity – the Central Bank of
Ireland continues to embed further regulatory expectations
with respect to operational resilience and securing customer
interests.
The group faces legal risks that could result in awards of
substantial monetary damages, remediation exercises or
fines. Specifically, the group has received a number of
complaints, some of which are with the Financial
Ombudsman Service (“FOS”), and is subject to a number of
claims through the courts regarding historical commission
arrangements with intermediaries on its Motor Finance
products.
This inflow of complaints commenced following the FCA’s
2021 changes to its Handbook rules after its consideration of
historical motor finance commission arrangements and has
increased following the January 2024 publication of three FOS
Strategic report
Governance report
Financial statements
93
Legal and regulatory risk
decisions against other lenders on this topic, and the FCA’s
simultaneous announcement of a review of this sector. This
has resulted in the publication by the FCA on 30 March 2026
of a motor finance consumer redress scheme to compensate
motor finance customers who were treated unfairly.
The group's best current estimate of the cost of this
industry-wide scheme as published is recognised in a
provision of c. £320 million. Legal risk with respect to the
motor commissions matter has increased lately through the
four legal challenges (three lenders, one consumer group)
filed against the FCA’s redress scheme, with a timeline
stretching into 2027 for the litigation to be resolved, and the
FCA advising lenders they should plan for a "no scheme"
outcome as well as planning to deliver the FCA's scheme.
The provision therefore includes an assumption of delayed
implementation due to the legal challenges. County court
litigation may also increase following the Court of Appeal's
recent ruling that one bulk claim against lenders can proceed
on the facts of that case. The ultimate cost to the group
remains subject to the outcome of the legal challenges and
any further legal, regulatory or industry developments
including court claims and complaints from customers.
As outlined in Note 15, the group has recognised a provision
of £31.3 million (31 July 2025: £33.0 million) in relation to a
proactive customer redress programme to be implemented
by the group, following identification of historical deficiencies
in certain operational processes related to early settlements
of loans in the Motor Finance business.
Market risk is the current or prospective risk to
the group’s capital or earnings arising from
changes in interest rates, credit spreads and
foreign exchange rates applied to the group’s
non-trading book.
Exposure
The group’s market risk exposure consists of interest rate
risk in the banking book (“IRRBB”), credit spread risk in the
banking book (“CSRBB”) and foreign exchange risk.
IRRBB is predominantly incurred in the bank (Close Brothers
Limited and its subsidiaries) as a result of its lending and
funding activities and from funding activities for the group
parent company (Close Brothers Group Plc).
CSRBB arises from the HQLA portfolio held in the bank.
Foreign exchange risk is incurred across the group and
arises from foreign currency loan commitments; translating
foreign currency assets, liabilities and profits; and non-
sterling investments.
Risk appetite
The group has a low appetite for market risks arising from
movements in interest rates, credit spreads and foreign
exchange rates that could lead to financial loss, earnings
volatility, or adverse impacts on capital.
The group’s policy is to match repricing characteristics of
assets and liabilities naturally. Where this is not possible,
vanilla interest rate swaps are used to hedge the risk within
prescribed limits.
The group has a limited appetite for credit spread risk which
occurs due to the HQLA portfolio. The portfolio primarily
comprises Bank of England reserves, highly rated UK and
European sovereign debt, sovereign-guaranteed debt,
supranational debt and UK covered bonds.
The group has a restricted appetite for foreign exchange risk.
It avoids large open positions and sets individual currency
limits to mitigate the risk.
Measurement
Interest rate risk
The group recognises three main sources of IRRBB which
could adversely impact future income or the value of the
balance sheet:
• repricing risk – the risk presented by assets and liabilities
that reprice at different times;
• embedded optionality risk – the risk presented by
contractual terms embedded into certain assets and
liabilities; and
• basis risk – the risk presented by a mismatch in the
reference interest rate for assets and liabilities.
IRRBB is assessed and measured on a behavioural basis by
applying key behavioural and modelling assumptions
including, but not limited to, those related to fixed rate loans
subject to prepayment risk, the behaviour of non-maturity
assets and liabilities, the treatment of own equity, and the
expectation of embedded interest rate options. This
assessment is performed across a range of regulatory
prescribed and internal interest rate shock scenarios
approved by the relevant ALCO.
Two measures are used for measuring IRRBB, namely
Earnings at Risk (“EaR”) and Economic Value (“EV”):
• EaR measures short-term impacts to earnings, highlighting
any earnings sensitivity, should interest rates change
unexpectedly.
• EV measures longer-term earnings capacity, by estimating
the present value sensitivity of the balance sheet, should
rates change unexpectedly.
EaR impact (audited)
The table below sets out the assessed impact on group net
interest income over a 12-month period from interest rate
changes. The results shown are for an instantaneous and
parallel change in interest rates at 31 July 2026:
0.5% increase
3.4
2.1
2.5% increase
17.1
10.1
0.5% decrease
(3.5)
(2.1)
2.5% decrease
(15.5)
(9.3)
31 July 2026
£ million
31 July 2025
£ million
EaR changed from £(2.1) million as at 31 July 2025 to £(3.5)
million as at 31 July 2026, under a 0.5% reduction in interest
rates. This was primarily driven by higher cash balances held
at the parent company following the disposals of Close
Brothers Asset Management and Winterflood Securities, with
proceeds retained at the parent company and deposited with
the bank. As cash holdings are negatively impacted by lower
interest rates, this results in increased sensitivity to a
downward interest rate shock.
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
94
Market risk
The group’s EaR at 31 July 2026 reflects its policy to ensure
exposure to interest rate shocks is managed within the
group’s risk appetites and the group’s strategy to manage
and minimise interest rate risk, to that required to operate
efficiently. The EaR measure is a combination of the group’s
repricing profile and the embedded optionality risk, of which
the latter is negligible at 31 July 2026.
The group also monitors any potential earning exposure from
basis mismatches between its lending and funding activities
on a monthly cadence. To provide a clearer assessment of
the group's exposure to interest rate changes, basis risk is
excluded from the EaR numbers.
EV impact (audited)
The table below sets out the assessed impact on group EV,
which measures the potential change in the balance sheet
value following an instantaneous and parallel change in
interest rates at 31 July 2026:
0.5% increase
0.9
1.0
2.5% increase
4.9
4.8
0.5% decrease
(0.8)
(0.9)
2.5% decrease
0.1
(0.3)
31 July 2026
£ million
31 July 2025
£ million
The group’s EV at 31 July 2026 reflects its policy to ensure
exposure to interest rate shocks is managed within the
group’s risk appetites, and the group’s strategy to manage
and minimise interest rate risk, to that required to operate
efficiently. The EV measure is a combination of the repricing
profile and the embedded optionality. Economic Value at
31 July 2026 improved to £(0.8) million for a 0.5% decrease
in interest rates due to the group bond being closer to
maturity, and more active group hedging.
For a 2.5% decrease in interest rates, EV benefited from the
interest rate floors embedded in some of the customer loans.
Credit spread risk in the banking book
The group’s HQLA portfolio is held for the purpose of
liquidity management. The table below sets out the total
exposure to each asset class held within the HQLA portfolio
by the bank.
Credit spread risk arises from the bonds held within the
HQLA portfolio and reflects the risk that changes in credit
spreads may adversely affect the value of those securities.
Credit spreads represent the excess yield of a bond over an
equivalent risk-free rate and are influenced by market
perception of credit risk, liquidity conditions and broader
market sentiment.
Within the HQLA portfolio, each bond’s interest rate
exposure is hedged, leaving the residual credit spread.
Credit spread risk is monitored, assessed and measured
using a range of metrics, including a historical stress test
methodology that is consistent with PRA requirements. The
resulting exposure is monitored against an internal risk
appetite limit. While changes in credit spreads affect the
economic value of securities throughout their life, losses are
typically only crystallised if the bond is sold and the swap
hedging the interest rate risk is unwound before maturity.
Cash and balances at central
banks
1,190.7
1,917.0
Sovereign and central bank debt
(LCR Level 1)
340.1
601.6
Covered bonds (LCR Level 1)
78.5
100.4
Covered bonds (LCR Level 2)
5.4
5.2
SSA bonds (LCR Level 1)
144
146.2
Total treasury liquid asset
holdings
1,758.7
2,770.4
31 July 2026
£ million
31 July 2025
£ million
At 31 July 2026, the bank did not hold any encumbered
assets in its HQLA portfolio.
Foreign exchange risk (audited)
The group recognises three categories of FX risk:
1. transaction risk: the risk relating to foreign currency loan
commitments;
2. translation risk: the risk relating to converting foreign
currency balances and profits into sterling; and
3. structural FX risk: the risk relating to the potential impact
on capital ratios relating to non-GBP exposures.
Transaction risk is measured daily within treasury based on
net cash flows and contracted future exposures. Treasury’s
strategy is to hedge the FX risk as soon as it arrives, and to
have zero FX transaction exposure each day at close of
business.
Translation risk is monitored within each business monthly,
translating non-UK profits regularly to mitigate fluctuations in
foreign exchange rates. The group’s largest FX exposure is
from its euro lending and funding activities. A change in the
euro exchange rate would increase the group’s equity by the
following amounts:
31 July 2026
£ million
31 July 2025
£ million
15% strengthening of sterling
against the euro
2.0
2.0
The bank seeks to match its assets and liabilities by
currency; any remaining gaps are hedged using exchange
rate derivative contracts. Details of these derivatives are
disclosed in Note 12 “Derivative financial instruments”.
Structural FX risk is assessed at least annually and is
deemed to be immaterial.
The group has policies and processes in place to manage
foreign currency risk, and as such the impact of any
reasonably expected exchange rate fluctuations would not
be material.
Mitigation (audited)
The group maintains a limited appetite for interest rate risk
with simple hedging strategies in place to mitigate risk. The
bank’s treasury is responsible for hedging the non-traded
interest rate risk. Any residual risk which cannot be naturally
matched is hedged utilising vanilla derivative transactions to
remain within prescribed risk limits. The Group Asset and
Liability Committee (“GALCO”) and ALCO are respectively
responsible for approving any changes to hedging strategies
before implementation for the parent company and bank.
Derivative transactions can only be undertaken with
approved counterparties and within the respective credit risk
limits assigned to those counterparties.
Strategic report
Governance report
Financial statements
95
All marketable securities are “hold to collect and sell” and
have their interest rate exposure hedged on a back-to-back
basis with vanilla interest rate swaps. The exception to this is
the £250 million group bond, which is hedged as part of the
overall group exposure.
Foreign exchange exposures are generally hedged using
foreign exchange forwards or currency swaps with
exposures monitored daily against approved limits.
Monitoring
The GALCO monitors the market risk exposure across the
group’s balance sheet. ALCO monitors the market risk
exposure for the bank. Treasury is responsible for day-to-day
management of all market risks. Day-to-day oversight is
exercised via a combination of daily reporting by the treasury
finance team, and business RCC review and challenge.
Further independent oversight is provided via the second line
of defence through the asset liability management risk team
(“ALM Risk”), with monthly reporting into ALCO and GALCO.
Businesses within the bank have operational processes and
controls in place to monitor their exposure to IRRBB and
ensure it remains within approved local risk appetites. Any
exceptions are reported to treasury ALM on the same
working day. Residual IRRBB that is not transferred into
treasury for central management through the bank’s funding
transference process, is monitored by the businesses,
treasury’s first line of defence, and ALM Risk.
Treasury ALM is responsible for maintaining processes and
controls to monitor the group position and report exposures
to ALCO and GALCO, and subsequently to GRCC and the
Risk Committee. An ALM system is deployed as the primary
source for IRRBB reporting and risk measurement.
Outlook
The group expects exposure to interest rate risk, credit
spread risk and foreign exchange risk to remain broadly
stable.
Operational risk is the risk of loss or customer
harm resulting from inadequate or failed
processes, people and systems or external
events. This includes the risk of being unable to
recover systems quickly and maintain critical
services.
Exposure
Operational risks arise from day-to-day business activities,
many of which have the potential to result in direct or indirect
financial loss or adverse impacts, including effects on the
group's financial performance, standards of customer care,
or reputation.
The group seeks to deliver operational efficiency in executing
its objectives and recognises that a degree of loss may arise
from operational failure. The implementation of key controls
and monitoring activities supports effective risk management
and helps maintain exposure within acceptable limits.
Operational risk is a core component of the Enterprise Risk
Management Framework and is embedded in day-to-day
business activities. Requirements and responsibilities are set
out in the Operational Risk Policy and supporting standards
which form part of the framework used to identify, assess,
mitigate, monitor and report the operational risks, events and
issues that could impact the achievement of business
objectives or disrupt core processes.
The business is responsible for the day-to-day management
of operational risk, supported by advice and oversight from
the risk and compliance function, with independent
assurance provided by group internal audit.
The group’s exposure to operational risk is impacted through
the need to engage with innovative, dynamic third parties;
delivery of new products and services; and effective use of
reliable data in a changing external environment, to support
delivery of the group’s strategic objectives.
Operational risk oversight is aligned across several key risk
categories, included below. In addition, the operational risk
taxonomy also includes operational risks associated with
other principal risks, including conduct, compliance, legal
and regulatory, and change execution risk.
Resilience risk
The risk that the group is unable to adapt to disruptions,
while maintaining continuous operations on critical
processes and safeguarding technology in the face of severe
but plausible adverse events, operational disruptions, or
incremental changes. The group recognises the heightened
regulatory focus on resilience with reliance on remote
working, use of third parties, cloud solutions, and automated
digital solutions.
How this risk is managed
The group’s technology estate is undergoing significant
transformation, with a strategic shift towards simplification
and optimisation. This includes the migration of core
business services to cloud platforms and deepening
partnerships with key third-party providers. The group
continues to prioritise resilience through enhanced business
continuity and disaster recovery plans.
Financial crime and fraud risk
The risk that the group’s products and services are used to
facilitate financial crime and fraud against the group, its
customers and third parties. If the group does not take
measures to minimise the impact of financial crime and fraud
risk, or adhere to the relevant laws and regulations, it risks
financial loss, regulatory fines, and reputational damage.
The group has an established control framework to help
prevent and mitigate financial crime and fraud risks,
including policies, standards and procedures detailing fraud
loss recovery plans that are consistent with the group’s
purpose and designed to help safeguard the interest of
customers.
The opportunism and sophistication of individuals and
groups, and the technology available to enable financial
crime and fraud, continue to increase. In response, the group
has strengthened its investment in fraud prevention
capabilities, particularly in its asset-backed businesses.
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
96
Operational risk
The primary driver of events remains asset misappropriation,
with the most significant losses arising from misuse of credit
facilities.
How this risk is managed
The group has established a framework of systems and
controls to help prevent and detect financial crime and fraud.
The framework is reviewed and enhanced continually to
respond to evolving threats and to reduce the risk of the
group's products and services being used for financial crime
purposes. The group also leverages data analytics and
emerging technologies to strengthen its ability to prevent,
detect and respond to financial crime and fraud.
Third-party risk
The risk associated with the group’s use of third parties,
including outsourced and offshoring arrangements, including
the risk of failure which may impact customer service; the
potential cessation of specific activities; the risk of personally
identifiable information or group sensitive data being
exposed or exploited; and the risk of financial, reputational
and regulatory censure should the third party enter into any
illegal or unethical activities.
In line with the group’s increased strategic appetite for
material outsourcing to provide greater agility in meeting its
strategic goals, our risk frameworks are evolving to maintain
effective risk management.
How this risk is managed
The group continues to enhance its third-party risk and
controls framework, and oversight approach, with ongoing
performance management and due diligence undertaken, to
confirm that supplier relationships are controlled effectively.
Workplace risk (property, physical and personal
security risk)
The risk to the safety and protection of colleagues,
customers and physical assets arising from unauthorised
access to buildings, theft, robbery, intimidation, blackmail,
sabotage, terrorism, and other physical security risks.
How this risk is managed
Physical and personal security standards are managed by
the group’s property and workplace team. Controls are in
place to protect physical assets, as well as the security of
colleagues and customers.
Data risk
The risk of poor quality data arising from inaccurate,
incomplete, inaccessible, or misused data resulting in
operational disruption, customer detriment, flawed decision-
making, reporting failures, or regulatory breaches.
Quality data underpins decision-making at all levels of the
organisation. The group views data risk holistically through
the life cycle from acquisition to usage and eventual
disposal.
How this risk is managed
The group has taken steps to strengthen its data strategy,
governance framework and methodology to identify, assess,
treat and report risks and issues across our critical data
elements. Governance is embedded across businesses to
support well-managed, reliable data of sufficient quality,
supporting effective decision-making and regulatory
compliance.
Model risk
The risk of loss arising from decisions based on the output of
models, driven by errors in their development,
implementation, or use. Model risk is inherently higher where
models are more complex, rely on uncertain inputs or
assumptions are widely used. Ineffectively managed, model
risk can result in poor decision-making, misreporting, or a
failure to identify and assess risks adequately.
The group uses models to support a range of business and
risk management activities. These include informing
decision-making and strategy, valuing exposures (including
impairment), undertaking stress testing, supporting capital
and regulatory assessments, and informing decision-making.
How this risk is managed
The group maintains a robust model risk management
framework, supported by clear policies, standards, and
independent validation activities. Model governance is
overseen through established processes, including
management of the model inventory and regular reporting on
model performance and risk. The Model Governance
Committee serves as the primary approval authority and
oversees the framework for managing model risk.
People risk
The risk of not having sufficiently skilled, capable, and engaged
colleagues, who are clear on their responsibilities and
accountabilities and who behave in an ethical way.
Inadequacies could lead to inappropriate decision-making that
is detrimental to customers, colleagues, other key stakeholders,
or shareholders and could lead to regulatory sanction.
How this risk is managed
The group has a range of key risk indicator (“KRI”) metrics to
measure and report people risk. Controls are designed to
manage people risk. Group-wide systems provide tools and
guidance to support colleagues in fulfilling their
responsibilities and fostering a positive culture. Regular
employee engagement surveys are also conducted.
Transactional processing and execution risk
The risk of financial loss, regulatory breach or customer harm
resulting from failures to correctly capture, route, execute,
record, or settle transactions across internal or external
systems, including failures caused by data quality issues,
configuration errors or process breakdowns. The risk of
system or human error, including those arising from the
integration of AI technologies, increases with the scale,
speed and complexity of transaction processing.
These factors can amplify the impact of errors and reduce
the ability to detect and remediate issues in a timely manner.
As the group adopts AI technologies within its operations,
additional risks may arise, including bias and model errors. If
not appropriately governed, these could impair the group’s
ability to accurately execute, monitor and report transactions.
How this risk is managed
The group maintains a framework of controls designed to
ensure the accurate and timely processing of transactions
across its operations. This includes established policies,
procedures and oversight mechanisms governing transaction
processing, reconciliation, and exception management.
The group has introduced an AI Policy to support the safe
and responsible use of AI technologies, setting out
requirements for design, deployment, monitoring, and
governance. This is supported by broader risk management
practices, including controls over data quality, system
configuration, and change management.
Ongoing monitoring, reconciliation processes and control
testing are used to identify and address issues promptly,
Strategic report
Governance report
Financial statements
97
while continuous improvement initiatives seek to strengthen
controls in line with the evolving risk environment.
Risk appetite
The group is prepared to tolerate a level of operational risk
exposure within agreed limits but has low appetite for
operational risks with significant residual exposure. In these
instances, a near-term mitigation strategy is required. The
group monitors loss trends and seeks to limit aggregate
losses arising in any given year. Where risks could impact
not just financial loss but our ability to service customers,
controls are implemented in a manner that reduces the
likelihood of higher-impact events. Should they crystallise,
immediate steps are taken to minimise disruption and ensure
swift recovery.
Measurement
Operational risk is measured through KRIs, analysis of risk
events, ongoing risk and control self-assessments, and
scenario analysis. Each key risk has a set of defined KRIs,
which are regularly monitored via local, divisional and group
committees with exceptions reported to the GRCC and the
Board Risk Committee.
Material operational risk events are identified, reviewed, and
escalated in accordance with the Enterprise Risk
Management Framework and supporting standards. Root
cause analysis is undertaken and lessons learnt are applied
through management action plans.
Losses arising from internal and external events are
categorised using the group’s risk taxonomy to support
trend analysis. Given the nature of some operational risk
events, losses and recoveries may crystallise over time and
may therefore be restated across reporting periods.
Mitigation
The group seeks to deliver its strategic objectives and
maintain operational resilience and recognises that a degree
of loss may arise from operational failure.
A clear governance structure supports effective risk
ownership and accountability across the group. Risk culture
is reinforced through training, tone from the top and clear
escalation routes for concerns.
We operate controls over the group’s most significant
operational risks, determining near-term mitigation strategies
where risks are greatest to prevent material disruption of our
service to customers and/or our businesses. Where
appropriate, insurance is maintained to mitigate the financial
impact of certain risks.
Monitoring
The Board delegates authority to the GRCC to manage the
group’s operational risk framework on a day-to-day basis
and provide oversight of its exposure. The committee is
supported by the Operational Technology Risk Committee
("OTRC") which is responsible for oversight of technology,
information security, data, third-party and resilience-related
risks. Regular management information is presented to and
discussed by these committees and additionally local
business RCCs.
The risk function has a dedicated operational risk team
which is responsible for maintaining the framework and
reporting necessary for effective operational risk
management. The group identifies, assesses, and monitors
all key operational risks, including conducting an annual
assessment of control effectiveness, monitoring key risk
indicators and escalating events in accordance with policy
and standard requirements.
Second-line operational risk managers are aligned to
businesses, with an additional technical second line of
defence team providing specialist oversight of technology,
information security, data, resilience, and third-party risks.
Monitoring of all operational risk domains is conducted via
divisional RCCs with escalation to the GRCC and Board Risk
Committee as appropriate.
Operational risk losses by Basel category
Business disruption and system failures
0%
1%
0%
1%
Clients, products and business practices
3%
3%
14%
10%
Execution, delivery and process management
11%
17%
4%
25%
External fraud
86%
79%
82%
64%
Internal fraud
0%
0%
0%
0%
Employment practices and workplace safety
0%
0%
0%
0%
Damage to physical assets
0%
0%
0%
0%
% of total volume
% of total losses
Operational risk losses by Basel category1, 2, 3, 4, 5
2026
2025
2026
2025
1. Gross losses less than £5,000 excluded.
2. Historical loss amounts can change due to the dynamic and ongoing reporting of recoveries.
3. Percentages have been rounded where appropriate.
4. Excludes operational losses in relation to early settlements in Motor Finance and motor finance commissions.
5. Excludes losses captured in FY 2025 for Winterflood, later divested.
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
98
The delivery of a standardised framework and management
information across all operating risks is complemented by
periodic thematic reviews conducted on key focus areas and
reviewed by the GRCC and Board Risk Committee.
Assurance is obtained through reviews conducted by second
line and group internal audit.
Stress testing
The group develops and maintains a suite of operational risk
scenarios using internal and external data. These scenarios
provide insights into the stresses the business could be
subject to, given plausible but severe circumstances.
Scenarios cover material operational risks across key risk
domains and are developed by businesses and senior
management across the group, with the process facilitated
by the risk function as part of the operational risk
assessment within the ICAAP.
Outlook
The group continues to undertake a significant change
agenda to simplify its operating model and reduce its cost
base. As a result, change delivery, prioritisation and
execution capacity remain key areas of management focus,
with heightened risk of delivery strain, competing priorities
and potential control weaknesses during periods of
transformation. Ensuring sufficient capability, clear
accountability and effective challenge across the change
portfolio will remain critical. Continued management strain is
anticipated as the organisation balances strategic delivery
with business-as-usual requirements.
In support, the already established group-wide operational
risk framework has been further strengthened through
investment in capability and improved tooling. This includes
the implementation of an enhanced Governance, Risk and
Compliance ("GRC") system, improving the quality,
consistency, and timeliness of risk data, and enabling more
effective monitoring, reporting, and oversight across the
organisation. Group-wide training initiatives have also been
rolled out to support greater risk awareness, consistency in
application of the framework and embedding of risk
ownership within the first line.
Looking ahead, management focus will continue to be on:
• Embedding framework maturity – driving consistent
adoption and effective use of risk tools and processes with
particular emphasis on risk identification, assessment and
control assurance.
• Risk data and insights – enhancing the use of data, MI and
analytics to enable more proactive risk identification,
improved trend analysis, and earlier intervention.
• Third-party and outsourcing risk – increasing scrutiny over
supplier resilience, concentration risk and oversight
arrangements, particularly in the context of technology
transformation.
• Operational resilience – continuing to build on the group’s
ability to prevent, respond to and recover from disruption,
including scenario testing and alignment with evolving
regulatory expectations.
• Risk culture and accountability – reinforcing clear
ownership of risk within the first line, supported by
ongoing training and leadership engagement to embed a
strong risk culture.
Overall, while the control environment continues to mature,
the scale of ongoing transformation, combined with external
pressures and evolving regulatory expectations, is expected
to sustain the inherent level of operational risk in the near
term. Continued focus on capability, governance and
disciplined execution will be key to maintaining effective risk
management.
Reputational risk is the risk of detriment to
stakeholder perception of the group, leading to
impairment of its reputation and its future goals,
due to any action or inaction of the company, its
employees or associated third parties.
Exposure
Protection and effective stewardship of the group’s
reputation are fundamental to its long-term success.
Detrimental stakeholder perception could lead to impairment
of the group’s current business and future goals. The group
remains exposed to potential reputational risk in the course
of its usual activities, such as through employee, supplier or
intermediary conduct, the provision of products and
services, crystallisation of another risk type, or as a result of
changes outside its influence.
Risk appetite
The group has a strong reputation which it has built over
many years and considers it a valuable asset, managing it
accordingly through consistent focus on a set of cultural and
ethical attributes. The group has no tolerance for behaviours
that contradict these attributes in a manner that could harm
it, and avoids engaging with third parties, markets or
products that would inhibit the group’s adherence to them.
The group seeks to operate in a responsible manner that has
client outcomes at the heart of everything that it does.
Protection of the group’s reputation is firmly embedded in its
business-as-usual activities, and the group, as part of its
overall strategy, adopts a prudent approach to risk-taking.
The group also recognises that its reputation is linked to
broader responsibilities to help address social, economic
and environmental challenges, and maintains appropriate
sustainable objectives that the group sets itself as a
business.
Strategic report
Governance report
Financial statements
99
Reputational risk
Core drivers of reputational risk
Employee conduct
Supplier and
intermediary conduct
Products and services
Changes in business/
societal context
Crystallisation of
another risk type
Reputational risk
Customers
Intermediaries
Employees
Suppliers
Regulators and
government
Communities and
the environment
Investors
Measurement
Risk identification and subsequent management actions are
embedded within business-as-usual activities.
Additionally, the group actively monitors for changes in the
business, legal, regulatory and social environment in which it
operates to ensure the timely identification, assessment and
mitigation of any potential reputation concerns that may arise
following changes in the expectations of key stakeholders.
For instance, the management of the increased media
attention in relation to the FCA’s review of historical motor
finance commission arrangements and the subsequent
publication of its motor finance commission redress scheme.
Mitigation
Reputational risk management is embedded through the
organisation, including via:
• focus on employee conduct, with cultural attributes
embedded throughout the group;
• supplier and intermediary conduct management through
the relationship life cycle;
• new product approval and existing product review
processes for business products and services;
• a proactive approach to environmental, social and
governance matters;
• embedding of reputational risk management within the
management frameworks of other risk types;
• proactive communication and engagement with investors,
analysts and other market participants; and
• proactive engagement with regulators on key matters.
In addition, the group maintains policies and standards that
serve to protect the group’s reputation, most notably those
covering anti-bribery, conflicts of interest, dignity at work
and high-risk client policies. These are regularly reviewed
and updated with staff receiving annual training to reinforce
understanding of their obligations.
The group crisis management team supports management of
cases where there is a potential risk of reputational impact
on the group on an exceptional basis. A communications
plan also forms part of the group’s Recovery Plan, which
sets out core principles to ensure fair and transparent
communication, to control the risk of misinformation and
minimise any negative reaction to the implementation of
recovery options.
Monitoring
Reputational risk is considered across all three lines of
defence as part of oversight and assurance activities.
Adherence to the group’s cultural framework is monitored
through the culture dashboard, which is reported to the
Board on a quarterly basis and includes key metrics in
relation to culture across the group and each of its divisions.
Customer forums are also in place across the group,
reinforcing its commitment to favourable client outcomes.
Regular engagement with investors also enables open
communication with this stakeholder group.
Sustainability considerations are integrated across
management forums at a business and group level. For more
information on this see the Sustainability Report on page 28.
Outlook
Established group-wide and employee-level focus on
responsibility and sustainability enables an approach in all
businesses that aligns to a range of stakeholder
expectations, which is supported by group-level oversight.
The continuation of elevated attention in relation to any
redress schemes, including that associated with the FCA's
review of historical motor finance commission arrangements,
may lead to an adverse perception of the group.
Risk report continued | Principal and emerging risks
Close Brothers Group plc Annual Report 2026
100
Going concern
The Directors have assessed whether they consider it
appropriate that the company and the group adopt the going
concern basis of accounting in preparing the financial
statements. For the purposes of going concern, the Directors
have reviewed the group’s strategic plan to December 2027,
being 15 months from the date of approval of the financial
statements. This is in line with the assessment period (15
months) reviewed as part of the FY 2025 going concern
assessment and is in excess of IAS 1 and UK Corporate
Governance Code requirements of at least 12 months.
As part of the Directors’ consideration of the appropriateness
of adopting the going concern basis, a range of forward-
looking scenario analyses have been considered. These
include the 3 Year Strategic Plan (“3YSP”) presented to the
Board in July, a “realistic downside” scenario, “stressed
downside” scenario, and the 2025 Internal Liquidity
Adequacy Assessment Process (“ILAAP”) and 2025 Internal
Capital Adequacy Assessment Process (“ICAAP”). These
were reviewed together with a number of key risks which are
set out in the Risk Report under the heading Principal risks:
Funding and liquidity risk on pages 91 to 92 and Capital risk
on pages 72 to 74.
The Financial Conduct Authority (“FCA”) review of historical
motor finance commission arrangements and the
subsequent publication of its motor finance consumer
redress scheme continues to be a key area of focus in the
2026 financial year. The group recognised a further provision
of £165 million relating to motor finance commissions in the
2026 financial year. This provision reflects management’s
best estimate of the cost of the FCA scheme as published,
per IAS 37, and represents a move from a probability
weighted approach to a single-scenario provision. This
provision has since been reviewed, considering recent
developments including confirmation that the Upper Tribunal
hearings are expected to commence in either December
2026 or February 2027. Based on further analysis, whilst
alternative outcomes remain plausible, the Directors have
concluded that the existing provision continues to be
appropriate. Nevertheless, the group recognises the need to
plan for a range of possible outcomes, and continues to
prioritise maintaining a strong capital position, balance sheet,
and prudent approach to managing its financial resources.
Further details on motor finance commissions are outlined on
pages 93 to 94.
The group’s realistic downside going concern scenario
builds on the 3YSP, and overlays subdued loan book growth,
lower-than-expected cost savings and higher bad debts. The
stressed downside scenario builds upon this, with further
reduced cost savings, higher bad debts, as well as an
additional hypothetical conduct event provision in 2027.
The modelling output of the stressed downside scenario
highlights the resilient capital position, with the group's
capital ratios in excess of minimum regulatory requirements
and capacity to absorb losses and increases in RWAs
beyond the impacts modelled, strengthened by available
management actions.
The two stress testing scenarios modelled for the group’s
most recent ICAAP, approved by the Board in January 2026,
were used to provide additional context for the Directors
alongside the going concern assessment. The ICAAP forms
part of the group’s overall capital risk framework, outlined on
page 72.
The group continues to have a strong and conservative
business model, lending in a variety of sectors across a
diverse range of assets. The group remains well positioned in
each of its businesses, is soundly funded, and has strong
levels of liquidity. The group maintains strong headroom to
minimum regulatory requirements to withstand the “stressed
downside” going concern scenario elements.
Under all assessed scenarios, the group continues to
operate with sufficient levels of capital for the next 15
months from the date of approval of the financial statements,
with the group’s capital ratios in excess of minimum
regulatory requirements.
Separately from managing the group capital position, the
group adopts a conservative approach to funding and
liquidity risk and seeks to maintain a funding and liquidity
position characterised by sustaining a diverse range of
funding sources and holding a prudent level of high-quality
liquidity. As such, the weighted average maturity of its
funding is longer than the weighted average maturity of its
lending portfolio. The Board reviewed these factors when
concluding upon going concern.
These objectives form the basis for the group Funding and
Liquidity Risk Appetite Statement, approved annually by the
Board, which outlines the levels of funding and liquidity risk
that the group is willing to assume. Given the materiality of
the lending divisions, this is primarily focused on the levels of
risk assumed within the bank.
As part of the liquidity management process, the bank also
uses a suite of internally developed liquidity stress scenarios
to monitor its potential liquidity exposure daily and determine
its HQLA requirements. This ensures that the bank remains
within risk appetite and identifies potential areas of
vulnerability. These stresses are formally approved by the
ALCO, GRCC and Board and cover both idiosyncratic and
market-wide stresses. The bank adopts the most severe
stress to determine the amount of liquidity it needs to hold.
At 31 July 2026, the bank held sufficient liquidity resources
to meet the applicable stress.
In conclusion, the Directors have determined that they have
a reasonable expectation that the company and the group,
as a whole, have adequate resources to continue as a going
concern for a period of at least 12 months from the date of
approval of the financial statements. Accordingly, they
continue to adopt the going concern basis in preparing the
Annual Report.
Strategic report
Governance report
Financial statements
101
Viability statement
Consideration
In accordance with provision 31 of the UK Corporate
Governance Code, the Board has assessed the prospects of
the group and confirms that it has a reasonable expectation
that the company and group will continue to operate and
meet their liabilities, as they fall due, for the three-year period
up to 31 July 2029.
Strategic and financial outlook
The Board has considered the longer-term viability of the
group and considers three years to be an appropriate period
for the assessment to be made. A period of three years has
been chosen because it is the period covered by the group’s
well-embedded strategic planning cycle. A three-year period
aligns with the group regulatory and internal stress testing
processes, including: (i) group-wide internal forecasting and
stress testing, which have undergone significant review and
challenge, to confirm the viability of the group; (ii) the ICAAP,
which assesses capital requirements; and (iii) the ILAAP,
which identifies liquidity requirements.
Risk management and risk profile
In making its assessment, the Board has identified and
assessed the principal and emerging risks facing the group
and these are highlighted on pages 65 to 70. The group’s
approach to monitoring and managing the principal risks
faced by its business, including financial, business, market
and operational risks, has remained consistent given the
group’s core activities, business model and strategy are
unchanged.
The group utilises an established risk management
framework to identify and monitor its portfolio of emerging
risks taking both a “bottom up” and “top down” approach.
These approaches are monitored by the local and group risk
and compliance committees. Key emerging risks can be
found in the Risk Report on page 70.
Assessment
The group will continue to monitor and assess these risks,
by: adhering to its established business model as outlined on
pages 8 and 9; implementing an integrated risk management
approach based on the concept of “three lines of defence”;
and setting and operating within clearly defined and
monitored risk appetites.
As outlined in the going concern statement, a key area of
focus for the financial year has been the FCA's review of
historical motor finance commission arrangements and the
subsequent publication of its motor finance consumer
redress scheme. Some uncertainty continues, and the Board
has placed considerable focus on its review and challenge of
the group’s 3YSP and the results of key scenario modelling.
The group’s business model has worked well through a
range of economic, social and environmental conditions over
multiple economic cycles, and this is projected to continue
over the medium term. Taking into account the group’s
lending in a variety of sectors across a diverse range of
assets, the Board considers medium-term economic, social,
environmental and technological trends at the individual
business unit level as part of the strategic planning cycle.
This includes focusing on the long-term strategic approach
to simplify, optimise and grow the group business model,
with key priorities outlined on pages 10 to 11.
The Board has also assessed the group’s viability by
considering several forward-looking scenarios, namely the
ICAAP and ILAAP, as well as the realistic and stressed
downside scenarios that were used for the going concern
assessment.
Various macroeconomic assumptions have been assessed
across the scenarios including GDP growth, inflation, interest
rates, unemployment and residential house prices (refer to
the Risk Report on pages 82 to 84). The modelling considers
the group’s future projections of profitability, cash flows,
capital requirements and resources, and other key financial
and regulatory ratios over the period. In the modelled
scenarios, it has been assumed that no significant structural
changes to the company or group will be required that are
not known or planned at the time of the assessment.
The group’s realistic and stressed downside going concern
scenarios have been extended out to the 2029 financial year
in order to support the viability assessment, with overlays to
the 3YSP. The overlays include subdued loan book growth,
lower-than-expected cost savings and higher bad debts, as
well as an additional hypothetical conduct event provision in
2027. Headroom to regulatory requirements was maintained
on all capital ratios in this scenario, demonstrating the
group’s capacity to absorb losses. In addition, the Directors
have reviewed the key management actions which would be
taken in the event of a stress scenario, in order to mitigate
the stress, and the viability of these actions based on recent
experience.
The group maintains capital ratios significantly above
regulatory minima, which are currently set at a minimum
common equity tier 1 ratio of 10.3% and a minimum total
capital ratio of 14.9%. In all assessed scenarios, the
company and group continue to operate with sufficient levels
of capital, with the group’s capital ratios and funding and
liquidity positions in excess of minimum regulatory
requirements.
The Directors have also considered the operational agility
and resilience of the company and the group. The Directors
continually expect to maintain a high level of operational and
system performance.
Close Brothers Group plc Annual Report 2026
102
In making this assessment, the Directors have considered a
wide range of information, including:
• the Board’s risk appetite and robust assessment of the
principal and emerging risks which could impact the
performance of the group, and how these are managed –
please refer to the Risk Report on pages 60 to 101;
• the group’s current financial position and prospects –
please refer to the Financial Overview section on pages 48
to 59; and
• the group’s business model and strategy – please refer to
the Business model section on pages 8 to 9, and the
Strategy and Key Performance Indicators sections on
pages 10 to 11 and 14 to 15 respectively.
The Directors have also considered the results of the most
recent iterations of the following reviews:
• the annual review of the Recovery Plan, which included
employing a number of scenarios to test the group
Recovery Plan, the wide range of risk indicators and the
recovery options available to the group;
• the 2025 group ICAAP, which included both stress testing
and scenario analysis. At a group level, two stress test
scenarios were assessed representing protracted
downside scenarios. These took account of the scope and
likely effectiveness of mitigating actions that could be
taken by management to avoid or reduce the impact or
occurrence of underlying risks. As part of the ICAAP,
reverse stress testing was also undertaken to support the
identification of potential adverse circumstances and
events; and
• the 2025 ILAAP, which was reviewed to assess the
group’s liquidity across a range of market-wide and
idiosyncratic scenarios. This confirmed the ongoing
strength of the group’s funding and liquidity model. Please
refer to Note 24 on financial risk management for further
details.
This forward-looking Viability Statement made by the Board
is based on information and knowledge of the group at
29 September 2026. Unexpected risks and uncertainties may
arise from future events or conditions, such as economic
changes and business conditions, which are beyond the
group’s control and could cause the group’s actual
performance and results to differ from those anticipated.
In conclusion, the Directors have determined that they have
a reasonable expectation that the group and company will be
able to continue their operations and meet their liabilities as
they fall due over the three-year period of the assessment.
This Strategic Report was approved by the board and signed
on its behalf by
Mike Morgan
Chief Executive
29 September 2026
Strategic report
Governance report
Financial statements
103
Chairman's introduction to governance
Dear shareholder
On behalf of the Board, I am pleased to present our
Corporate Governance Report (the "Report") for the year
ended 31 July 2026. The Report outlines our governance
framework, explains how we have complied with the UK
Corporate Governance Code 2024 (the "Code") and
summarises how the Board and its committees have
discharged their responsibilities during the year.
Outlook
Notwithstanding the outcome of our Supreme Court appeal
of Hopcraft on 1 August 2025, which provided clarity as to
the law, during the year there remained a significant amount
of uncertainty pending the outcome of the FCA's review of
motor finance commissions and subsequent legal challenges
to the scheme.
On 30 March 2026 the FCA published their Policy Statement
PS26/3: Motor finance consumer redress scheme. After
undertaking a thorough review of the Policy Statement and
its impact on the group, it was established that the estimated
cost of the scheme, as published, was c.£320 million. It was
concluded that this cost could be comfortably absorbed by
existing capital resources, leaving the group well positioned
to continue delivering its strategy. After due consideration by
the Board, which was informed by consultation with our
professional advisers, the decision was taken in April 2026
not to challenge the FCA's motor finance consumer redress
scheme.
As we have worked through these challenging circumstances,
maintaining robust corporate governance has remained
essential. As a Board, we will remain focused on ensuring
that our corporate governance framework continues to
provide the foundation to deliver on our purpose and our
strategy, generating positive outcomes for all stakeholders.
Strategic priorities
The continued uncertainty relating to historical motor finance
commissions arrangements has again been a major focus for
the year and has demanded proactive and dynamic
leadership from the Board to equip the group for a broad
range of potential outcomes. Effective Board decision-
making has been supported by significant additional meeting
time through a number of ad hoc Board meetings. I would
like to thank my fellow Directors for their dedication and the
considerable time they have committed to the business of
the group over the past year.
During the year, the Board has continued to remain focused
on delivering the group's strategic priorities: simplify,
optimise and grow. With the simplification of the business
largely complete, following the successful disposal of
Winterflood Securities last December, this has moved us
very much into the optimisation phase. We are pleased to
have accelerated achievement of a number of cost-saving
targets as part of the transformation programme, which was
launched at the start of the financial year. This has included
the streamlining of businesses and functions, increased use
of outsourcing and offshoring, a decrease in our property
footprint and third-party spend and a corresponding
reduction in headcount in order to drive operational
efficiency and build sustainable growth for the future.
The group's business model relies on the excellent service,
expertise and the strong relationships we build with our
customer base. These foundations continue to lie at the very
centre of the service that we provide and the Board is
focused on these key elements of our model in the
implementation of our strategy.
Leadership and culture
Chair succession
As announced on 31 July 2026, having joined the Board in
2017, I am now at the end of my nine-year tenure. I will
therefore not seek re-election at the 2026 Annual General
Meeting ("AGM") to be held on 19 November 2026 and will
step down from my role at the conclusion of that meeting. It
has been a great privilege and pleasure to hold the role of
Chairman of the Board and I thank my fellow Directors and
the senior management team that have supported me
throughout my tenure.
In anticipation of this transition, a search process was
undertaken with support from an external executive search
and leadership advisory firm (Russell Reynolds). Russell
Reynolds is independent, and has no other connection to the
company and its Directors. The process included market
mapping and assessment of external candidates with
relevant leadership and regulated financial services
experience. The Board was keen to consider both internal
and external candidates and Mark Pain, our current Senior
Independent Director ("SID") was put forward as a candidate
for the role. Mark was benchmarked against the external
candidates and was assessed as a strong successor to the
position of Chair. In order to avoid any potential conflicts of
interest, given Mark's role as SID, this process was instead
led by Tracey Graham, Non-executive Director and Chair of
the Remuneration Committee.
Having considered the Board's succession needs and
Mark's performance and experience as SID, together with his
broader Board experience as a Chair, SID and Committee
Chair, the Board (with myself and Mark recused from voting)
approved Mark's appointment as the new Chair of the Board
in July 2026 which will take place with effect from the
conclusion of the 2026 AGM. Regulatory approval for the
appointment was subsequently received on 26 August 2026.
Senior Independent Director appointment
Having given careful consideration to the Board's succession
requirements, Tracey Graham was identified as a strong
candidate to succeed Mark Pain as the SID. Tracey has a
proven record and strong reputation as a SID within the
financial services industry and has demonstrated her skill
both externally and also as a Non-executive Director on the
Board. Tracey's proposed appointment was supported both
by myself and Mark Pain and, following Board approval, her
appointment as SID will take place with effect from the
conclusion of the 2026 AGM. Regulatory approval for
Tracey's appointment was received on 2 September 2026.
I am delighted with the appointments of Mark as Chair of the
Board and Tracey as SID. Their experience, judgement and
deep understanding of the group will be invaluable as the
Board continues to support the delivery of the group's long-
term strategy.
Close Brothers Group plc Annual Report 2026
104
In light of the fact that myself, as outgoing Chairman, the
incoming Chair and SID were members of the Nomination
and Governance Committee, the Board oversaw the
succession process to address any potential conflicts of
interest. The Committee subsequently reviewed the preferred
candidates and, as stated above, the relevant members
recused themselves from the voting process in respect of
their individual appointments.
The Board, supported by the Nomination and Governance
Committee, will continue to assess the composition of the
Board's committees to ensure that their collective skills,
experience and expertise remain aligned with the group's
strategic objectives.
Board composition and diversity
The Board is committed to ensuring that its collective skills,
experience and diversity are aligned with the needs of the
group and its strategic objectives. It continues to maintain a
diverse composition, with women making up 56% of the
Directors and one Director from an ethnic minority
background. Following Fiona McCarthy's appointment as an
Executive Director last year and the appointment of Tracey
Graham as the SID with effect from the conclusion of our
AGM in November 2026, the Board will not only meet but
also exceed the FCA Listing Rule requirement for at least one
of its most senior Board positions to be held by a female
Director. Further details on the Board's composition and
diversity are provided on pages 107 and 124.
We will seek to take opportunities to further improve the
diversity of the Board where this is consistent with the skills,
experience and expertise required as the needs of the
organisation and our stakeholders evolve over time.
Board effectiveness
The Board undertakes a formal and rigorous review of its
performance annually. This year the performance review was
conducted internally and led by the Company Secretary and
I am pleased to report that the review concluded that the
Board and its committees continue to operate efficiently and
effectively. Please see pages 115 and 116 for further detail.
Sustainability, ESG and diversity and inclusion
Responsibility for sustainability, including ESG was
transferred to the Board during FY 2026 to ensure that these
matters can continue to be considered holistically as part of
Board decision-making and strategy. During the year, we
continued to embed our business-led climate strategy,
supporting customers as they progress on their own
sustainability journeys. At Close Brothers, sustainability
encompasses far more than environmental responsibility. It is
rooted in our commitment to deliver enduring value for
customers, colleagues, shareholders and communities,
through a responsible and relationship-focused banking
model. Our specialist approach, long-term perspective and
distinctive culture remain central to both our success and our
sustainability agenda.
The Nomination and Governance Committee remains
committed to overseeing the development of a diverse senior
management talent pipeline and acknowledges the strong
link between diversity and inclusion ("D&I") and the
successful delivery of the company's purpose and strategic
aims. To this end, the Committee considered updates during
the year in relation to diversity and inclusion initiatives across
the group and oversaw the group's refreshed three-year
diversity and inclusion strategy, focusing on the attraction
and retention of diverse talent, enhancing the culture of the
group, shaping the group's inclusive brand and embedding
inclusion in all interactions with stakeholders. Further details
on our D&I progress can be found on pages 124 and 125.
I am pleased to report that, notwithstanding the challenges
facing the group and the broader market environment, our
distinctive culture remains a defining strength. Our
colleagues have continued to demonstrate their commitment
to our values, providing customers with the expertise and
exceptional service for which we are recognised. More
information on the Board's oversight of culture can be found
on page 119.
Stakeholder engagement
The Board places strong emphasis on stakeholder interests
when shaping the group's strategy and overseeing the risk
profile. During the year, the Board engaged with a range of
stakeholder groups and took into account a broad spectrum
of stakeholder interests. Our formal statement under Section
172 of the Companies Act 2006, along with further details on
how the Directors have engaged with and considered
stakeholder interests, is set out on pages 119 to 121.
Maintaining constructive and open dialogue with
shareholders remains a high priority for the Board and
relevant Board members have engaged with investors on the
group's strategic objectives, particularly its longer-term
direction and prospects. This included our annual corporate
governance roadshow, at which I met with shareholders
representing c.50% of the issued share capital to discuss a
variety of topics.
As a Board, we will remain focused on ensuring that our
corporate governance framework continues to provide a
strong foundation to deliver on our strategy and core values,
generating positive outcomes for all stakeholders.
The Board would like to express its appreciation to our
shareholders, stakeholders and colleagues for their
continued support and engagement. Their contribution has
played an important role in enabling the group to respond
effectively to the challenges and opportunities encountered
during the year.
Michael N. Biggs
Chairman
29 September 2026
Strategic report
Governance report
Financial statements
105
"At Close Brothers, sustainability
encompasses far more than
environmental responsibility. It is
rooted in our commitment to
delivering enduring value for
customers, colleagues,
shareholders and wider society."
Governance at a glance
Compliance with the UK Corporate Governance Code 2024
The UK Corporate Governance Code 2024 (the "Code") was
published by the FRC in January 2024, with the majority of its
provisions applicable to the company from 1 January 2025.
Provision 29 was not applicable to the company during FY
2026 but will be applicable for our financial year commencing
1 August 2026. A copy of the Code can be found on the FRC's
website at www.frc.org.uk. It is the Board's view that,
throughout the year, the company has applied the principles
and complied in full with the provisions set out in the Code.
The following table sets out the relevant sections of this
Annual Report 2026, where shareholders can read in more
detail how we have embedded governance principles and
specific provisions of the Code across our organisation.
More information on the group's preparation for compliance
with Provision 29 of the Code can be found on page 131.
Board leadership
Page 112
Division of responsibilities
Pages 114 and 115
Composition, succession
and evaluation
Page 116 and 123
Audit, risk and internal control
Page 126
Remuneration
Page 137
Other statutory disclosures
Information regarding the company's share capital,
restrictions on voting rights, appointment and
replacement of Directors and Directors' powers as
required by DTR7.2.6R is contained in the Directors'
Report and is incorporated into this Corporate
Governance Statement by reference.
Board statistics
Board composition at the date of publication is
summarised below. Membership of the Board is
continuously reviewed to ensure the group’s current
and future needs are met. More information can be
found on pages 124 and 125.
Gender diversity
Female
5
Male
4
Ethnic diversity
White/White British
8
Asian/Asian British
1
Balance of the Board
Executive Directors
2
Non-executive Directors
7
Board tenure
0-3 years
2
4-6 years
5
7-9 years
2
Board priorities for FY 2027
Read more about the Board's activities over the year
on pages 117 and 118.
Enhanced strategic focus
Continuing to oversee and execute
the transformation programme and
focus on growth, with clear linkage
to strategic objectives.
Stakeholder engagement
Continuing to engage with a wide
range of stakeholder groups to
ensure the expectations of
stakeholders are considered and
embedded in Board decision-
making.
Board composition
Consideration of future composition
and skills requirements for the
Board and its committees, with
succession planning remaining an
ongoing area of focus.
Close Brothers Group plc Annual Report 2026
106
Customers and partners
Colleagues
Suppliers
Investors
Regulators and government
Communities and environment
Our governance framework
The Board is accountable for driving the group's long-term success and delivering enduring value to shareholders, while
safeguarding stakeholder interests. It defines the group's strategy and retains ultimate oversight of governance
performance, culture, risk management and internal control.
Non-executive Directors’ skills and experience
All appointments to the Board follow a robust decision-making process, which may include conducting an external
search where appropriate. Our view is that the Board possesses the right balance of skills and experience to navigate
the challenges ahead and to deliver long-term, sustainable growth. The effectiveness of the Board and its committees
has been assessed this financial year by an internal approach led by the Company Secretary, which confirmed that the
Board and its committees continue to be effective. The findings of the annual Board evaluation can be found on pages
115 and 116. The number of Non-executive Directors possessing in-depth experience in each area as at the date of
publication is shown in the chart below.
¢ Number of Non-executive Directors with extensive
experience / distinctive strength
¢ Number of Non-executive Directors with good
experience and knowledge
Strategic report
Governance report
Financial statements
107
Banking and financial services
Finance, audit and accounting
Risk management
Regulatory framework and engagement
Sustainability and ESG
Technology, digital and data
Strategy and business planning
Listed company governance
Major change, transformation and operations
Mergers, acquisitions and divestments
Chair, CEO or CFO experience
Capital management and treasury
The Board
Nomination and
Governance
Committee
Monitors the
composition of the
Board and its
committees, ensures
orderly succession
planning and leads the
Board appointments
process.
See page 122
Audit Committee
Oversees and
independently
challenges the
management of
financial reporting and
maintenance of an
effective internal
control environment.
See page 126
Risk Committee
Assists the Board in its
oversight of risk and
ensures a supportive
risk culture is fully
embedded.
See page 134
Remuneration
Committee
Assists the Board in its
oversight of the
group's remuneration
framework,
remuneration of the
Board and senior
executives, and key
remuneration decisions
See page 137
Disclosure Committee
Responsible for
overseeing the timely
and accurate disclosure
of sensitive information
and ensuring that
adequate procedures
and controls are in
place to enable
compliance with legal
and regulatory
disclosure obligations.
Executive Committee
Management committees
1
1
3
4
5
6
5
5
6
6
6
6
3
3
1
2
2
1
2
1
1
1
6
6
Board of Directors
Committee membership
Chair
Nomination and Governance
Audit
Risk
Remuneration
Mike Biggs
Chairman
Appointed: Non-executive Director
March 2017; Chairman May 2017. Will
not seek re-election at the 2026 AGM
Experience and competencies
Mike has more than 50 years’
experience within the financial services
sector, gained in both executive and
non-executive roles. He has extensive
experience as a listed company
chairman and uses his broad skills and
deep knowledge to lead the Board and
ensure that it operates effectively.
Mike’s considerable experience of
engaging with key stakeholders,
including major shareholders and
regulators, makes him well placed to
serve as Chairman and drive the
strategy and culture of the group. Mike
is an Associate of the ICAEW.
External roles
• Current – none
Past
• Direct Line Insurance Group plc,
Chairman1
• Resolution Limited, Chairman
• Resolution plc, Chief Executive
Officer and Group Finance Director1
• Aviva plc, Finance Director1
Mike Morgan
Chief Executive
Appointed: Executive Director
November 2018; Chief Executive
January 2025
Experience and competencies
Mike was appointed Chief Executive in
2025. Prior to this, Mike served as
Finance Director since 2018. Mike
brings deep experience of the group to
this role, having held a number of
senior roles within the group and bank
since joining Close Brothers in 2010.
Mike is a chartered accountant and his
combined extensive experience of
financial services and financial
leadership, as well as his strong
understanding of the group and its
businesses, make him suitable to serve
as Chief Executive.
External roles
Current
• Member of the finance, audit and
risk committee of Battersea Dogs &
Cats Home
Past
• ICAEW Financial Services Faculty
Board, Chair
• RBS, Divisional Finance Director
• Scottish Provident, various senior
roles
Fiona McCarthy
Group Chief Finance Officer
Appointed: Executive Director August
2025; Group Chief Finance Officer
January 2025
Experience and competencies
Fiona was appointed as Chief Finance
Officer of the group in January 2025
and was appointed to the Board on
29 August 2025. Fiona has over 40
years of financial services experience,
gained across the retail, commercial,
corporate and investment banking
sectors. She joined Close Brothers in
2019 as Group Financial Planning &
Analysis Director and prior to this
worked at UBS, most latterly as interim
CFO for the global investment bank.
Fiona started her career at NatWest,
where she undertook a number of
senior finance roles.
External roles
• Current – none
Past
• NatWest, various senior finance
roles
• UBS, interim CFO for the global
investment bank
1. Directorship of publicly listed organisation.
Close Brothers Group plc Annual Report 2026
108
Mark Pain
Senior Independent Director
Appointed: Non-executive Director and
Senior Independent Director (“SID”)
January 2021. Appointed as Chair with
effect from 19 November 2026, subject
to shareholder re-election.
Experience and competencies
Mark brings to the Board more than 30
years’ finance, risk management and
commercial experience. He has held
executive and non-executive roles in
both listed and private financial services
companies, including in retail banking
and insurance. Mark has experience as a
SID and makes a highly valuable
contribution to the Board. He was
previously Finance Director of Barratt
Developments plc and Abbey National
plc and this has equipped him to support
the Chairman as SID during the year.
External roles
Current
• AXA UK plc, Chairman
Past
• Barratt Developments plc,
Finance Director1
• Abbey National plc, Finance
Director1
• Yorkshire Building Society, SID
• London Square Limited,
Non‑executive Chairman
• Ladbrokes Coral Group plc,
Non-executive Director1
• Punch Taverns plc, Non‑executive
Director1
• Spirit Pub Company plc,
Non‑executive Director1
• Johnston Press plc, Non‑executive
Director1
• Aviva Insurance Limited,
Non‑executive Director
• Empiric Student Property plc,
Non-executive Chairman1
1. Directorship of publicly listed organisation.
Tracey Graham
Independent Non-executive Director
Appointed: March 2022. Appointed as
SID with effect from 19 November 2026,
subject to shareholder re-election.
Experience and competencies
Tracey brings to the Board significant
executive leadership experience from
organisations in the financial and business
services sectors, both in the UK and
internationally. She is an experienced
Non-executive Director, having served on
a number of listed company boards
across a range of financial services
sectors and is experienced in leading
large commercial transactions. She is an
experienced remuneration committee
chair and has extensive experience
serving as a SID. Tracey’s significant
commercial, operational and customer
service insights are of great benefit to the
Board.
External roles
Current
• Nationwide Building Society, SID
• Virgin Money UK plc,
Non-executive Director
• Clydesdale Bank plc,
Non-executive Director
• Pension Insurance Corporation plc,
Non-executive Director and SID
• Pension Insurance Corporation
Group Limited, Non-executive
Director and SID
Past
• Royal London Mutual Insurance
Society Limited, Non-executive
Director
• Ibstock plc, SID1
• AXA Insurance plc, Director of
Customer Services
• Talaris Limited, Chief Executive Officer
• De La Rue plc, various executive roles
• HSBC, various senior positions
• LINK Scheme Limited,
Non‑executive Director
• DiscoverIE Group plc, SID1
Kari Hale
Independent Non-executive Director
Appointed: June 2023
Experience and competencies
Kari brings to the Board extensive
audit and commercial expertise and a
deep understanding of the audit and
governance environment, drawing on
his many years in senior audit roles at
Deloitte, including membership of its
financial services industry board. His
expertise includes leading sensitive
and complex audits of high-profile
organisations. Kari has deep
experience of the financial services
sector and served as a senior adviser
to the FRC, having previously been an
executive director at the Financial
Services Authority. Kari also brings
experience of chairing audit
committees at large financial services
organisations, making him qualified to
chair the Audit Committee of the
group.
External roles
Current
• AXA UK plc, Non-executive Director
Past
• Deloitte, Senior Audit Partner
• FRC, Senior Adviser
• Financial Services Authority,
Executive Director
Strategic report
Governance report
Financial statements
109
Committee membership
Chair
Nomination and Governance
Audit
Risk
Remuneration
Patricia Halliday
Independent Non-executive Director
Appointed: August 2021
Experience and competencies
Patricia brings considerable risk and
commercial expertise to the Board.
She has more than 30 years’
experience in risk management across
the investment, corporate and retail
banking sectors, including serving as
Chief Risk Officer in financial services
organisations. Her deep understanding
of the regulatory, risk and governance
environment is immeasurably valuable
and supports the Board’s leadership of
the group. Her experience qualifies her
to chair the Risk Committee.
External roles
Current
• State Street Corporation, director1
• TD Bank Europe Limited, Non-
executive Director
Past
• Santander UK, Chief Risk Officer
• GE Capital International Holdings
Limited, Chief Risk Officer
• Deutsche Bank, Credit Risk
Managing Director
• Barclays Capital, various senior risk
management roles
1. Directorship of publicly listed organisation.
Tesula Mohindra
Independent Non-executive Director
Appointed: July 2021
Experience and competencies
Tesula brings to the Board extensive
finance and commercial expertise,
drawing on over 25 years’ experience
which includes senior executive and
advisory roles in the banking,
insurance and pension fund sectors.
Tesula qualified as a chartered
accountant with PwC and held
managing director roles at JP Morgan
and at UBS, specialising in corporate
finance for financial institutions and
pension fund risk management. She
was a founding member of the
management team of Paternoster, the
specialist bulk annuity insurer, where
she was a member of the executive
committee. She has worked as an
independent financial consultant
advising on business plans and capital
raising. Tesula’s considerable financial
services expertise gained in a broad
range of organisations, from
investment banks to start-ups,
supports the Board’s leadership of the
group and makes her well positioned
to serve the Board.
External roles
Current
• RAC Group, Non-executive Director
• NHBC (National House Building
Council), Non-executive Director
• Variety, the Children’s Charity,
Trustee
Past
• JP Morgan, Managing Director
• UBS, Managing Director
Sally Williams
Independent Non-executive Director
Appointed: January 2020
Experience and competencies
Sally brings extensive risk, regulatory
and governance experience to the
Board, having held senior executive
positions at Marsh, National Australia
Bank and Aviva. Prior to that, Sally
held roles at PwC in both their risk
management and audit teams, over a
period of 15 years. She is a chartered
accountant, and also has significant
experience chairing audit committees.
The Board benefits from Sally’s
considerable experience of the broader
UK financial services and insurance
sectors, and her understanding of risk
management, compliance and audit
matters.
External roles
Current
• Lancashire Holdings Limited,
Non-executive Director1
• Ovarian Cancer Action, Trustee
• NFU Mutual Insurance Society
Limited
Past
• Marsh Limited, Director of Risk and
Governance
• National Australia Bank, Head of
Risk, London
• Aviva, Group Risk and Governance
Director
• PwC, Director, Risk Management
• Family Assurance Friendly Society
Limited (OneFamily), Non-executive
Director
Board of Directors continued
Close Brothers Group plc Annual Report 2026
110
Executive Committee
Mike Morgan
Chief Executive
Fiona McCarthy
Group Chief Finance Officer
Ian Cowie
Chief Executive
Officer Retail
Rebekah Etherington
Group Head of
Human Resources
Phil Hooper
Chief Executive
Officer Property
Nazrul Kazi
Group Head of
Internal Audit
Sarah Peazer-Davies
General Counsel and
Company Secretary
Matt Roper
Chief Executive
Officer Commercial
Tim Renshaw
Group Head of Non-
Financial Risk
Robert Sack
Group Chief Risk Officer
Yogesh Sholapurkar
Group Chief
Technology Officer
The biographies of the Executive Committee members can be found at https://www.closebrothers.com/s/who-we-are/our-
leadership. The role of the Executive Committee is described on page 115, and the process for succession planning and
appointments is overseen by the Nomination and Governance Committee as described on page 123.
Strategic report
Governance report
Financial statements
111
Corporate governance report
Board governance
Governance framework
The Board agrees that effective governance is key to
supporting the successful development and implementation
of the group's strategy which helps drive sustainable long-
term returns for shareholders and contributes positively to
society as a whole. Our governance framework is set out on
page 107 of this report.
Certain matters are reserved for the Board, primarily in
relation to:
• setting and monitoring strategy for the group;
• corporate structure, capital and ensuring adequate
financial resources;
• financial reporting and controls;
• oversight of risk management, regulatory compliance,
internal controls and whistleblowing;
• significant financial matters including acquisitions,
disposals and investments;
• shareholder, market and regulatory communications;
• Board and committee membership;
• delegation of authority; and
• corporate governance matters.
The matters reserved for the Board, which are reviewed
annually, are available at https://www.closebrothers.com/s/
who-we-are/corporate-governance. In discharging its
responsibilities, the Board operates within the framework of
applicable legislative and regulatory requirements and has
due regard at all times to the Directors' duties under the
Companies Act 2006. This includes the duty under Section
172 to promote the long-term success of the company for
the benefit of its members as a whole. Consideration of
stakeholder interests remains central to the Board's
decision-making process, with further details provided on
pages 119 to 121.
The Board is supported in its work by its committees. Each
committee has terms of reference, which are available at
https://www.closebrothers.com/s/who-we-are/corporate-
governance. The chair of each committee reports at each
subsequent Board meeting on matters discussed at
committee meetings. All Non-executive Directors have
access to committee papers and have a standing invitation
to attend any committee meeting. Reports from the Board’s
committees are set out later in this Annual Report 2026 and
they include further detail on each committee’s role and
responsibilities, along with a summary of the activities
undertaken during the year.
While the Board retains oversight of the group's strategic
direction, responsibility for the delivery of the strategy and
the day-to-day management of the business rests with the
Executive Committee, under the leadership of the Chief
Executive and with the support of management committees.
Strong governance practices are embedded throughout the
organisation, supported by management committees that
oversee operational activities. These committees play a key
role in ensuring any issues are thoroughly assessed and
constructively challenged prior to escalation.
Board leadership
The Board is responsible for providing effective leadership
and oversight of the group, ensuring that its activities and
performance consistently align with stakeholder
expectations. It establishes the group's purpose and
strategic objectives, and monitors management's execution
against these objectives to ensure alignment with the
group's culture and core values. Furthermore, the Board,
supported by the Audit Committee, maintains oversight of
the group's risk management framework and internal control
systems, thereby supporting the appropriate identification,
assessment and management of risk.
This year, the Board has continued to focus on
reshaping and simplifying the group to position it well for
growth and to enable it to deliver sustainable shareholder
returns. Strategic decision-making is informed by
comprehensive insights provided by senior management,
together with advice from our external advisers. The Board
also takes into account the perspectives and interests of key
stakeholder groups including employees, customers,
shareholders and regulators when reaching its decisions.
Risk management, internal controls
and whistleblowing
The Board, supported by the Risk and Audit Committees,
retains ultimate responsibility for the group's risk
management and internal control framework and actively
monitors its effectiveness. It reviews a range of risk-related
matters throughout the year, supported by reports from the
Group Chief Risk Officer, who attends all scheduled Board
meetings to provide oversight and updates on risk
management activities across the group.
During the year under review, the Board considered and
approved:
• the group’s ICAAP and ILAAP statements;
• the annual compliance plan;
• the Enterprise Risk Management Framework;
• the principal and emerging risks facing the group; and
• the group risk appetite statements.
Further information on the Board’s work throughout the year
can be found on pages 117 and 118.
Effectiveness of risk management and internal control
framework
The Board defines the level of risk the group is willing to
accept in achieving its strategic goals and ensures that
effective risk management and internal control systems are
in place. These systems are designed to provide reasonable,
not absolute, assurance against material misstatement, loss,
and fraud.
Controls aim to manage, not eliminate, risks to business
objectives, support efficient operations, ensure reporting
integrity, and maintain regulatory compliance. Key controls
are regularly reviewed for design and operational
effectiveness and to seek to ensure compliance with
applicable laws and regulations.
Close Brothers Group plc Annual Report 2026
112
The Risk Committee and the Audit Committee monitor
effectiveness of the systems of risk management and internal
control through regular updates and reviews by the second
line of defence, internal audit, and external auditors. The Risk
Committee also reviews the Enterprise Risk Management
Framework to maintain alignment of the group’s risk appetite
and regulatory requirements. Based on the oversight and
assurance activity undertaken during the year, the Board
considers that the group’s overall risk management and
internal control framework remained appropriate and
effective in supporting the group’s strategy, risk profile and
risk appetite during the period. Where control weaknesses
were identified, these were subject to management action
plans and ongoing oversight.
Detailed information in respect of the risk management and
internal control systems is provided within the Risk Report
on pages 60 to 70 and the Risk Committee report on pages
134 to 136.
Principal and emerging risks
The Board has undertaken a robust assessment of the
principal and emerging risks facing the group, including
those that would threaten the group’s business model, future
performance, solvency or liquidity. These risks are subject to
ongoing review and challenge by the Risk Committee and at
management-level governance forums informed by risk
profile performance against risk appetite, an evaluation of
emerging risks at group level and the mitigating actions in
place to support preparedness should such risks materialise.
The identification, management and mitigation of these risks
form a fundamental component of the Enterprise Risk
Management Framework, with further details set out in the
Risk Report on pages 60 to 70.
The Board confirms that robust risk management processes
were in place throughout the year ended 31 July 2026 and
up to the approval of this Annual Report 2026 to support the
identification, assessment and management of the group's
principal and emerging risks. In undertaking its review, the
Board has assessed both the probability of risks crystallising
and the cost of implementing controls, having regard to the
Financial Reporting Council's Guidance on Risk
Management, Internal Control and Related Financial and
Business Reporting.
Further information on the group’s principal and emerging
risks can be found in the Risk Report on pages 65 to 100.
The Board, supported by the Audit Committee, oversees the
group's whistleblowing arrangements. The arrangements are
designed to support a culture in which colleagues and others
connected with the group feel able to raise concerns in
confidence, anonymously where preferred, and without fear
of retaliation.
Whistleblowing arrangements
The group's Whistleblowing Policy sets out the channels
available for raising concerns, including internal escalation
routes, direct contact with the group's Whistleblowing
Champion, reporting to the FCA or PRA, and access to an
independent external confidential helpline facility available
24/7. The policy applies to all employees, including
temporary staff and relevant non-employees, and is
supported by clear guidance on the types of concerns that
may be raised and the protections available to those who
speak up.
A designated Director, currently Kari Hale, acts as the
group's Whistleblowing Champion and is responsible for
overseeing the integrity, independence and effectiveness of
the group's Whistleblowing Policy, Standard and supporting
procedures. The Whistleblowing Champion engages
regularly with the Group Head of Non-Financial Risk on
whistleblowing matters and provides oversight of the
operation of the framework.
Concerns raised under the whistleblowing arrangements are
assessed and investigated independently and
proportionately, with appropriate action taken where
required. The Board received half-yearly updates on
whistleblowing activity, including themes, investigations,
outcomes and actions arising.
Whistleblowing awareness is embedded through annual
mandatory training and colleague communications, including
guidance on how to speak up which is readily available to all
employees. During the year, further enhancements were
made to whistleblowing communications and guidance to
provide greater clarity on escalation channels and reinforce
the group's commitment to openness, accountability and
speaking up.
Meetings of the Board
Attendance at scheduled Board and committee meetings during FY 2026
Mike Biggs
8/8
4/4
–
–
5/5
Mike Morgan
8/8
–
–
–
–
Fiona McCarthy
8/8
–
–
–
–
Mark Pain
8/8
4/4
7/7
–
5/5
Tracey Graham
8/8
4/4
7/7
–
5/5
Kari Hale
8/8
4/4
7/7
5/5
–
Patricia Halliday
8/8
–
7/7
5/5
4/51
Tesula Mohindra
8/8
–
7/7
5/5
–
Sally Williams
8/8
–
7/7
5/5
–
Board
Nomination and
Governance
Committee
Risk Committee
Audit Committee
Remuneration
Committee
1. The date of the meeting was changed at short notice and Ms Halliday was therefore unable to attend. Ms Halliday had a full briefing with the Committee
Chair ahead of the meeting and provided her feedback on the agenda items.
Strategic report
Governance report
Financial statements
113
The Board and committee meeting calendar is designed to
provide an appropriate number of meetings for each forum,
aligned with key milestones during the financial year.
Alongside the scheduled Board and committee meetings set
out in the table, 17 additional ad hoc Board meetings were
held during the year to provide oversight of key emerging
matters, including the FCA's motor finance consumer
redress scheme.
Meeting dates for the Board and its committees are planned
well in advance to support full Director participation. In the
event that a Director is unable to attend, they receive the
relevant papers as usual and have the opportunity to
communicate their views, comments and questions before
the meeting, and to follow up subsequently with the Chair of
the Board, the Company Secretary or the relevant
Committee Chair as appropriate.
Board and committee meeting agendas are agreed by the
Chairman and Committee Chairs, working closely with the
Company Secretary and informed by contributions from the
Chief Executive and relevant members of the executive team.
Management representatives are invited to attend meetings
where appropriate. Time is routinely reserved at each
scheduled meeting for discussions among the Non-executive
Directors in the absence of Executive Directors and
management.
Board and committee materials are distributed in advance of
meetings to facilitate informed discussion and decision-
making and include reporting on stakeholder considerations
as well as management-led assessments of employee and
customer sentiment and organisational culture.
The Board also utilises a range of additional engagement
mechanisms to inform its consideration of key matters and
guide the strategic direction of the group, including:
• The annual Board strategy day (refer to page 118).
• Workforce engagement opportunities as detailed on page
121.
• Meetings with investors and significant shareholders,
including at the corporate governance roadshow.
• Separate informal Board sessions to explore important
topics with management in the form of deep dives.
Roles and responsibilities
In line with the Code, the role of the Chair of the Board is
distinct and separate from that of the Chief Executive and
there is a clear division of responsibilities between the two.
The roles of the Chair of the Board, Chief Executive and SID,
as approved by the Board in July 2026, can be found on the
company’s website at https://www.closebrothers.com/s/
who-we-are/corporate-governance. A summary of various
Board roles is set out on the following page.
In addition, the Chair of the Board, Chief Executive and each
of the Committee Chairs have various prescribed
responsibilities under the Senior Managers and Certification
Regime ("SMCR"), overseen by the FCA. Other Board
members also take on additional responsibilities required by
legislation, such as Whistleblowing Champion, although
responsibility for oversight of these matters remains with the
whole Board.
Division of responsibilities
Board
• Responsible for guiding the company towards long-term sustainable growth, creating value for
shareholders and supporting positive outcomes for stakeholders.
• Determining the group’s strategic direction and overseeing its execution, establishing an
appropriate risk appetite and control framework.
• Maintaining strong standards of corporate governance, and ensuring that the company’s
purpose, culture, values and ethics remain embedded throughout the organisation.
Mike Biggs
Chairman
• Leading the Board and its overall effectiveness in directing the company.
• Promoting an open and inclusive environment that supports and encourages constructive
debate and challenge between Directors.
• Ensuring Directors receive accurate, timely and clear information.
Mark Pain
Senior Independent
Director
• Provides a sounding board for the Chairman and serves as an intermediary to other Directors
and shareholders when necessary.
• Maintains appropriate engagement with major shareholders, as required, to understand their
perspectives and concerns, ensuring these are communicated to the Board.
• Leads the appraisal of the Chair's performance at least annually.
Non-executive
Directors
• Expected to exercise independent judgement through constructive challenge and scrutiny of
management's performance.
• Assisting in the development of strategy and must satisfy themselves that financial controls
and systems of risk management are robust.
• Monitoring and assessing management and Executive Directors' performance against agreed
performance objectives.
Role
Responsibilities
Corporate governance report continued
Close Brothers Group plc Annual Report 2026
114
Executive Team
Mike Morgan
Chief Executive
• Ensures that the group's business is conducted with the highest standards of integrity and is
aligned with the group's strategy and the appropriate culture, values and behaviours.
• Manages the group's risk exposure in line with Board policies and risk appetite.
• Leads the group's investor relations activities.
Fiona McCarthy
Group Chief Finance
Officer
• Overall responsibility for the group’s financial management.
• Plays a key role in supporting the Chief Executive in the formulation and delivery of the group’s
strategy.
Sarah Peazer-Davies
General Counsel and
Company Secretary
• Ensures an effective flow of information between management and the Board.
• Advises the Board on governance matters and facilitates the Board evaluation process,
induction programme and ongoing development.
• Organises all Board and committee meetings as well as the AGM.
Group Executive
Committee
• The Group Executive Committee comprises senior executives who, under the authority of the
Chief Executive, are responsible for the oversight and management of their respective
business areas and functions.
Role
Responsibilities
Directors’ independence
The Board has determined that each Non-executive Director
satisfied the independence criteria set out in Provision 10 of
the Code. The Chairman, Mike Biggs, was considered
independent at the time of his appointment in accordance
with the Code. The independence of each Director is
reviewed annually, with due consideration given to the
factors specified in Provision 10 and any other relevant
circumstances.
Conflicts of interest
With the assistance of the Company Secretary, the Board
regularly monitors Directors' interests to ensure that any
actual or potential conflicts are appropriately identified and
managed. Directors are responsible for notifying the Chair of
the Board and Company Secretary of any changes in their
circumstances that may give rise to a conflict.
As required by the Code, the Board evaluates proposed
external appointments before Directors take on additional
commitments, with full consideration given to the following
factors:
• whether the external appointment could result in any
actual or perceived conflicts of interest;
• how any identified conflicts could be appropriately
managed or mitigated; and
• whether the proposed external appointment would be
compatible with the Director's existing commitments and
responsibilities to the group.
Time commitment
The letters of appointment for the Non-executive Directors
specify the expected time commitment and Directors are
required to obtain the Board's approval before accepting any
significant additional commitments. The Directors'
attendance at scheduled meetings is on page 113.
During the year, Sally Williams was appointed to the board of
NFU Mutual Insurance Society Ltd. In advance of the
appointment, the Board assessed the potential for conflicts
of interest and the impact of the role on Sally Williams'
independence and time commitments. Having undertaken
this review, the Board concluded that any conflicts could be
effectively managed and that Sally Williams would continue
to have sufficient capacity to fulfil her responsibilities to the
company.
Election and re-election of Directors at the
2026 AGM
Under the Code, all Directors are subject to annual election
or re-election at the AGM. The Board will recommend
Directors for election or re-election only where it is satisfied
that they remain effective, are suitable for the role, are able
to devote sufficient time to their duties and to continue
making an effective contribution to the Board.
Having assessed the performance and commitment of each
Director, the Board is satisfied that all Directors continue to
contribute effectively and devote sufficient time to their
duties. Accordingly, the Board, on the recommendation of
the Nomination and Governance Committee, will recommend
that shareholders re-elect all serving Directors at the 2026
AGM with the exception of the current Chairman, Mike
Biggs, who will step down at the conclusion of the 2026
AGM. Please see page 104 for further information.
Board performance review,
training and induction
Board performance review
In line with recognised best practice and the
recommendations of the Code, the Board undertakes a
formal and rigorous review of its performance annually to
assess the effectiveness of the Board and its committees,
and to identify areas for improvement. In 2026, the
performance review was conducted internally. The next
external performance review will be conducted during 2027,
having last been undertaken in 2024.
The Nomination and Governance Committee is responsible
for overseeing the annual Board performance review and
considered and approved the proposals for the 2026 review.
Findings of the performance review
The review found that the Board and its committees continue
to operate effectively. There is a strong relationship between
the Board and management, which received particularly
positive feedback from both Board members and
management. There were a number of priorities identified for
the upcoming year, including:
• Greater strategic focus in FY 2027: the Board would like to
see the continuation of regular transformation programme
updates, along with new strategy deep dives and a focus
on the growth agenda, to track against objectives.
• Review of Board and committee composition and skills.
• Enhanced stakeholder engagement, including targeted
deep dives: greater targeted business and customer
engagement, focused on areas of strategic importance.
• Sharp prioritisation of key issues, with achievable targets:
establishment of a small number of priority areas for the
Board in FY 2027, with clear milestones and target
outcomes. The Company Secretary will support with
tracking these objectives throughout the year.
Strategic report
Governance report
Financial statements
115
A detailed review of the findings will be undertaken, including
a comparison to the findings of last year's Board
performance review. The Board, together with the Company
Secretary, will develop an action plan to build on and
address the recommendations of the performance review.
Stages of the 2026
performance review
Stage 1
Planning (January-April)
In January, the Board discussed the 2025
recommendations and progress against
agreed actions. In April, the Company
Secretary presented the proposal for the
2026 review to the Nomination and
Governance Committee. Interview
questions were then prepared by the
Company Secretary.
Stage 2
Interviews (May-June)
One-to-one interviews were conducted
with the Company Secretary and all Board
members as well as select members of
senior management.
Stage 3
Board discussion and
presentation (July)
In advance of discussion at the Board
meeting, findings were shared with the
Chair and Committee Chairs as
appropriate. At the July Board meeting,
findings were shared with and discussed
by the full Board, and actions were agreed
for implementation and monitoring.
Implementation of the findings of the FY 2025
evaluation
The Board has also considered its progress against the
findings of the FY 2025 evaluation:
Better balance between strategic focus and risk
Increased focus on strategic matters during FY 2026,
including the May strategy day. In addition, risk-related
matters have, where appropriate, been directed to the Board
Risk Committee, to support a more balanced Board agenda.
Focus on Board succession
The Board has continued to consider future composition and
skills requirements, with succession planning remaining an
ongoing area of focus for the Nomination and Governance
Committee.
Streamlining of Board materials
Fulsome review of Board paper templates undertaken in FY
2026, and guidance issued to paper authors across the
group, to streamline materials and further enhance insights
as presented to the Board.
Review meeting cadence and governance framework
Amendments made to meeting schedules to better suit
business cycles. Fewer meetings were held in FY 2026, which
has encouraged greater focus on how Board time is spent.
Directors’ performance
In addition to overseeing the Board performance review
process, the Chairman maintains an ongoing dialogue with
each Director through regular individual meetings. These
discussions, combined with the Chairman's observations of
Directors' performance and engagement throughout the
year, provide a basis for assessing their effectiveness,
commitment and contribution to Board and committee
activities. This assessment informs recommendations for
election and re-election at the AGM and supports the
Board's consideration of its overall balance, skills and
composition.
Chairman’s performance
In line with established practice, the SID, Mark Pain,
conducted the annual review of the Chairman's performance.
The review drew on feedback obtained from individual
meetings with the Non-executive Directors, held in the
Chairman's absence, as well as consultation with the Chief
Executive. Following completion of the review, feedback was
provided directly to the Chairman.
Directors’ fitness and propriety
In accordance with its regulatory requirements, the group
conducts annual assessments of the fitness and propriety of
all individuals performing Senior Manager Functions,
including the company's Directors and certain other senior
executives. This process includes an assessment of each
individual's honesty, integrity and reputation, financial
soundness, competence and capability, as well as their
commitment to continuing professional development. This
year's reviews have confirmed the fitness and propriety of all
of the company's Directors and other senior executives who
perform senior management functions. Consideration of
matters relating to fitness and propriety also constitute a key
element of the Board's process for the recruitment and
appointment of Non-executive Directors.
Ongoing training and development
On an annual basis, the Nomination and Governance
Committee reviews the group's strategy and operating
environment, together with the results of the Board
performance review and the assessment of Directors' skills
and experience to identify opportunities for Board
development. A bespoke programme of strategic, regulatory
and operational briefings is approved and scheduled
accordingly. The Company Secretary is also available to
provide guidance and advice to Directors on all aspects of
corporate governance.
Director induction programme
Each newly appointed Director receives a comprehensive
induction programme designed to reflect their existing
knowledge, experience and understanding of Close Brothers.
The programme provides detailed insight into the group's
strategy, financial and operational performance, governance
framework, risk management processes and regulatory
environment. It also includes access to recent Board and
committee materials, meetings with members of senior
management, and introductions to the group's internal and
external auditors.
During the year, Fiona McCarthy received a bespoke
induction programme, reflecting her existing and extensive
knowledge of the group. Mark Pain and Tracey Graham will
receive tailored inductions for their new roles in due course.
Corporate governance report continued
Close Brothers Group plc Annual Report 2026
116
1
2
3
Annual General Meeting
The Board held the AGM at the group’s head office in
London. This provided the opportunity for our
shareholders to attend in person and for the Board to
provide an update on the group’s performance and
the continuing engagement with the FCA following the
publication of their consultation in respect of the
motor finance consumer redress scheme.
Board activities
August 2025
The Board considered both the outcome of the Supreme
Court decision and the FCA's subsequent statements of
intent with respect to a proposed motor finance consumer
redress scheme.
September 2025
Board and committee meetings, which included the
approval of the Full Year 2025 results, 2025 results
announcement and Notice of AGM, approval of refreshed
risk appetite statements in alignment with the revised
strategy and approval of the risk management and internal
controls statement.
October 2025
On 7 October 2025, the FCA published a consultation
paper on a proposed industry-wide compensation scheme
for motor finance customers who were treated unfairly.
Following detailed analysis of the proposed redress
scheme, the Board agreed to update the total provision to
c.£300 million. In response, a Group Head of Non-
Financial Risk was appointed to the Executive Committee
in a Senior Manager Function to oversee the group's
redress scheme.
The Board approved the AT1 coupon payment.
Training
The Board received a presentation from Deloitte covering
the UK Corporate Governance Code 2024 reporting
requirements and readiness for compliance with Provision
29, sustainability reporting developments, credit market
trends, and IFRS 9 provisioning considerations.
November 2025
Employee engagement
The Chairman participated in a Q&A session with members
of the group legal and company secretariat teams,
providing insight into the role of the Chairman, and the
manner in which the Board had navigated the challenges
faced during the year and the key issues currently affecting
the group.
December 2025
Board meeting held to review and agree the group’s
proposed response to the FCA’s consultation paper on the
motor finance consumer redress scheme.
The Board agreed to launch Tier 2 refinancing.
Strategy
The sale of Winterflood Securities to Marex Group plc was
completed, representing a key milestone in the group's
strategy and supporting the simplification of the group's
organisational structure.
January 2026
Board and committee meetings, which included the review
and approval of the group’s ICAAP and ILAAP, the
Enterprise Risk Management Framework and the group’s
Modern Slavery Statement. Further, the Board considered
succession planning in light of the Chairman's tenure and
received updates on whistleblowing arrangements through
the Audit Committee.
February 2026
The Board received an update on operational readiness in
anticipation of the publication by the FCA of its final Policy
Statement for the motor finance consumer redress
scheme.
March 2026
Board and committee meetings, which included the
approval of the Half Year 2026 results and results
announcement.
On the 30 March 2026, the FCA published its Policy
Statement PS26/3: Motor finance consumer redress
scheme and the Board met to consider the potential
impacts and agree next steps. Following scrutiny and
challenge, it was agreed that the provision amount would
be increased to £320 million.
The Board continued to review succession planning for the
Chair of the Board, alongside the wider talent pipeline in
each business and functional area.
Training
The Board received training from an external specialist on
developments in AI, technology and digitalisation. The
training helped strengthen the Board's understanding of
the opportunities that these technologies present to
enhance productivity, improve efficiency and support
strategic growth initiatives across the group.
Strategic report
Governance report
Financial statements
117
Communities and environment
Investors
Colleagues
Customers and partners
Suppliers
Regulators and government
The Board considered the financial impact assessment of
the FCA's motor finance consumer redress scheme and
took the decision not to challenge the scheme.
The Board also gave approval for the launch of the 2026
Save As You Earn scheme which aims to align employee
interests with those of the group's external shareholders.
Refresher training session
The Board received an update on SMCR to further
enhance understanding of the regime.
May 2026
The Board held its annual strategy day to review progress
against the delivery of strategic priorities and agreed
forward-looking priorities.
Refresher training
The Board received refresher training from external counsel
on Directors’ duties and Market Abuse Regulation.
June 2026
Board and committee meetings, which included an update
on the group’s transformation programme and the
approval of the reappointment of PwC as external auditor
following a robust tender process led by the Audit
Committee. For further detail on the tender process see
page 133.
The PRA attended the Board meeting to discuss the
findings from the annual Periodic Summary Meeting,
providing the Board with direct regulatory feedback and an
opportunity to discuss key supervisory themes.
Stakeholder engagement
The Chairman undertook the annual corporate governance
roadshow, with strong engagement across shareholders,
meeting with 12 of our largest shareholders, representing
c.50% of the share register.
The Board reviewed the results of the group’s employee
opinion survey, which continued to show a strong culture
across the group.
The Board discussed the findings of the internal Board
performance review, considering progress made against
prior year objectives, and agreed the objectives for 2027.
In line with ongoing succession planning, the Board
approved the appointments of Mark Pain, as Chair of the
Board, and Tracey Graham as SID, which will take effect
from the conclusion of the AGM on 19 November 2026,
subject to re-election.
Employee engagement
The Board held its July meeting at the group’s
Manchester office, which serves as a key location
for a number of colleagues within the Commercial
and Property divisions. As part of the two-day visit,
the Board engaged with employees based in
Manchester, including representatives from the
Invoice Finance, Property Finance and Energy
Finance businesses, through a series of informal
discussions. In addition, members of the Employee
Engagement Forum were also in attendance in
Manchester, and had a dedicated session with the
Board, to discuss employee sentiment and culture.
For further information see page 121. These
interactions provided valuable insight into the
employee experience and enabled the Board to
hear directly from colleagues on a range of topics,
including organisational culture, career
development opportunities and work/life balance.
Deep dive
The Board attended a deep dive session from the
Commercial business, covering strategy, proposed
growth and optimisation initiatives.
Event held by the Professional Women of
Colour Group for South Asian Heritage month:
Tesula Mohindra, Non-executive Director, was
interviewed by two summer interns and shared her
inspiring career journey and reflections of the power
of unity in diversity.
Corporate governance report continued
Close Brothers Group plc Annual Report 2026
118
2026 Board strategy day
The Board strategy day held in May 2026 focused on
three key areas:
• Maximising growth opportunities across our three
Banking divisions.
• The next phase of the group's transformation
programme, including the next steps of our cost
savings plan.
• Opportunities for capital and funding optimisation.
Following review and challenge of the strategy, key
strategic priorities for the group were determined. For
further details on the outcomes please see the
Strategic Report on pages 10 and 11.
April 2026
July 2026
Stakeholder engagement
The Board recognises that the group’s stakeholders have
different values and priorities. It is important for the Board to
understand and consider the interests of stakeholders.
Further information about the company’s key stakeholder
groups, as well as the company’s Section 172 Statement,
can be found in the Strategic Report on pages 23 to 26.
The Board assesses stakeholder views and takes them into
account when making decisions. On the following page is a
practical example of how the Board takes into account the
company’s different stakeholders as an integral part of its
decision-making process.
Engagement with shareholders
The Board recognises the importance of maintaining strong
and constructive engagement with shareholders, supported
by the provision of reliable and timely communications.
Examples of engagement and consultation with our
shareholders undertaken by the Chairman and Chief
Executive during the year include:
• The AGM, held in November, which is an opportunity for
shareholders to engage with and question the Directors
and senior management.
• The Chairman met with a number of institutional
shareholders, covering c.50% of the share register by
shareholding, to discuss matters such as the motor
finance consumer redress scheme, strategy, the
transformation programme, corporate governance and
succession planning.
• In March, alongside our Half Year results, we also hosted a
deep dive business update, which provided an opportunity
for shareholders to hear directly from the divisional Chief
Executives on the business and market opportunity for
each of our businesses, alongside further detail on the
group's strategy and investment case.
• Frequent shareholder engagement and investor feedback
is received by the Chief Executive and Chief Finance
Officer as part of scheduled investor roadshows and
through ad hoc meetings throughout the year.
• Additionally, the Remuneration Committee Chair is
available to discuss remuneration matters with
stakeholders, and the SID is available to meet with
shareholders when required. During the year Tracey
Graham engaged with a number of significant
shareholders in respect of the proposed extension of the
restricted stock incentive model for the 2027 financial year.
For further detail please see the Directors' Remuneration
Report, page 151.
Culture and workforce engagement
Culture and values
The Board recognises that the group's unique and distinctive
culture is fundamental to its long-term success. It plays a
central role in establishing, overseeing and evaluating how
that culture is embedded throughout the organisation, while
setting the tone from the top and leading by example. The
Board regularly reviews and assesses the alignment between
the group's purpose, values, strategy and culture, ensuring
these elements remain closely connected and support the
delivery of the group's objectives.
Throughout the year, the Board undertook a range of
activities to monitor, assess and reinforce the group's
culture, including the following:
• The Board considered updates from the Group Head of
HR on the outcomes of the employee opinion survey and
the quarterly culture dashboard, which together track
cultural indicators, employee sentiment and external
stakeholder perspectives. This reporting helps the Board
evaluate the effectiveness of the group's culture and the
extent to which expected behaviours are consistently
demonstrated across the organisation.
• The Board received divisional-level reporting on people
and culture through the Chief Executive's updates,
providing insight into cultural trends and issues across the
group, supporting informed oversight.
• The Non-executive Directors continued to engage with
colleagues across the group through site visits, employee
events and attendance at management committee
meetings. Structured site visits included dedicated
employee engagement sessions, enabling the Board to
gain deeper insight into employee perspectives.
• The Remuneration Committee reviewed culture and
conduct-related matters and considered the role of
culture-focused objectives in evaluating the performance
of the Executive Directors. Additional details are provided
in the Directors' Remuneration Report on page 137.
• The Board reviewed the group’s whistleblowing
arrangements. See page 113 for further detail.
Strategic report
Governance report
Financial statements
119
Delivering the transformation
programme
Key Board decision
The group is undertaking a material transformation
programme as part of the wider "optimise" pillar of the
group's strategy. The multi-year programme is designed
to transform the group's operating model, improve
efficiency and create a more scalable platform for
future growth.
During the year, the Board considered and approved the
initiation and subsequent phases of both the design and
execution of the group’s transformation programme.
In March 2026, the group announced a series of cost
initiatives expected to result in a reduction of
approximately 600 full-time equivalent roles by the end of
2027 and to deliver c.£25 million of annualised cost
savings in FY 2026 (revised from the original target of c.
£20 million in FY 2026), with further savings in FY 2027.
The changes are being delivered through a combination
of centralisation and rationalisation of shared services,
increased use of outsourcing and offshoring, and further
reductions in third-party spend and the property footprint.
In support of its decision-making to approve the design
and execution of the significant programme, the Board
received regular updates from management covering
financial performance, operating efficiency, customer
outcomes, colleague engagement and implementation risk.
How stakeholder perspectives informed the
Board's decision
In considering the transformation programme, the Board
sought to protect the long-term interests of the group and
its shareholders. The Board considered how the
programme would support the group’s future
competitiveness, growth and financial resilience, while
recognising the potential impact of the changes on
colleagues, customers, suppliers and local communities.
For shareholders, the Board focused on the programme's
role in strengthening the business and laying the
foundations for a recovery in returns going forward.
The Board considered how the programme would support
acceleration of the group’s cost savings plans to set the
group on the path to double-digit returns by 2028, and
rising thereafter.
For customers, the Board's focus has been on ensuring
that service quality, customer outcomes and operational
resilience were not compromised and would be
maintained throughout implementation. The Board
challenged management on the pace and sequencing of
change, including how disruption would be minimised and
how customer impacts would be identified, monitored and
addressed. As would be expected of a regulated financial
services firm, the Board has engaged as appropriate with
the regulator regarding the transformation programme to
ensure that all legal and regulatory obligations continue to
be met, notwithstanding the scale of the programme.
For colleagues, the transformation programme prioritises
organisational capability with a focus on increased agility,
and the creation of a culture that supports transformation
and long-term success through employee engagement.
The Board recognises the significance of the proposed
organisational changes from a colleague perspective and
therefore the importance of maintaining a strong sense of
engagement and culture while also supporting wellbeing
during a period of heightened change.
Particular consideration was given to the support available
to affected colleagues, the need for clear and timely
communication, and the role of employee feedback in
shaping implementation and execution.
The Board also considered the potential impact on wider
stakeholders, including suppliers and communities, which
has been particularly relevant with respect to changes to
operating locations or outsourcing arrangements. In doing
so, the Board considered the importance of balancing the
interests of all stakeholder groups while seeking to ensure
that the group remains able to deliver sustainable
performance over the long term.
Outcome
Having considered the likely long-term consequences of the
decision to initiate the transformation programme, together
with the interests of relevant stakeholders, the Board
concluded that the transformation programme was
necessary in achieving the group's strategic objectives. The
Board approved the programme on the basis that execution
and implementation would be undertaken with appropriate
safeguards to protect and enhance the group's competitive
strengths and customer proposition, maintain service quality
for customers, support colleagues, preserve operational
resilience and risk management capabilities and maintain
compliance with applicable legal and regulatory
requirements throughout the transition.
Following Board discussion and challenge, management
adopted a phased approach to implementation, supported by
measures designed to minimise disruption to customers and
colleagues, monitored through the regular customer
outcomes reporting via the Risk Committee. The Employee
Engagement Forum ("forum") was also established as a
trusted channel for colleague feedback and communication,
supporting outreach across the business and helping
management to understand how the transformation
programme was landing locally and address any areas of
concern. Feedback from the forum is considered by the
Board and the Executive Committee and is used to inform
key decisions to ensure that they reflect the culture of the
group and remain aligned with the group’s value and
purpose. Further information on the forum and its work during
the year can be found on the following page.
The Board continues to monitor delivery of the transformation
programme to ensure that it remains aligned with the group’s
strategy, purpose and culture, with particular focus on the
implications for key stakeholders and the group’s long-term
success. The Board receives regular updates covering
colleague engagement and sentiment, customer outcomes,
cost savings, operational performance and execution, and
implementation risk. To support effective oversight,
management has enhanced the programme governance
framework, including the establishment of a sub-committee of
the Executive Committee dedicated to transformation
activities. Annualised cost savings of c.£36 million have been
delivered in FY 2026, ahead of the original target of c. £25
million, reflecting the acceleration of cost-saving initiatives.
We now expect the programme to exceed our target of c.£60
million of annualised cost savings by the end of the 2027
financial year, primarily through streamlining of businesses
and functions, increased use of outsourcing and offshoring
and reduction in our property footprint and third-party spend.
Link to strategy
Optimise: creating a competitive platform for efficient
growth.
Corporate governance report continued
Close Brothers Group plc Annual Report 2026
120
Engagement with employees
The Board's engagement with employees delivers mutual
value, enabling it to monitor and assess the group's culture
while fostering an engaged and motivated workforce that
supports the delivery of excellent customer outcomes. Our
values of service, expertise and relationships remain
fundamental to our identity and guide the way we conduct
our business.
In accordance with the Code, the Board has established its
own arrangements for engaging with colleagues throughout
the group. Oversight of these arrangements is provided by
the Nomination and Governance Committee, with the
Company Secretary coordinating a programme of activities
designed to facilitate Board engagement. Through the work
of the Committee, the Board regularly reviews its workforce
engagement arrangements to ensure they remain effective
and appropriate for the group.
The Board places significant importance on engaging with
colleagues at all levels of the organisation and across
different locations. During the year, the Board engaged with
and consulted employees through a range of formal and
informal channels. These activities provided valuable
opportunities to understand employee perspectives, gather
feedback on matters affecting the workforce and assess
employee sentiment. Examples of engagement and
consultation undertaken during the year are shown in the
Board activities calendar on pages 117 and 118, and
included:
• In July 2026, the Board held its meetings in Manchester
and met with employees from the Commercial and
Property divisions based in the Manchester office.
• Non-executive Directors’ participation at local governance
fora and events which are attended by significant numbers
of employees and can include Q&A sessions.
• Informal networking events hosted by the Directors and
which are open to smaller groups of employees to attend.
• Regular all-employee town halls run by the Executive
Directors and Executive Committee, providing updates on
the performance and operations of the group.
The Board considers its employee engagement activities
during the year to have been effective providing Directors
with opportunities to engage extensively with colleagues
across a variety of settings and forums while gaining
valuable insights into employee sentiment to help ensure that
employee interests are reflected in Board decision-making.
Strategic report
Governance report
Financial statements
121
Employee engagement during
transformation
The Board recognises the important contribution
employees make to the group’s success and how by
listening closely to colleagues, we are able to support
their wellbeing and gain valuable insights into customer
needs. This, in turn, enables the group to ensure that it
can continue to evolve to meet those needs.
In light of the heightened levels of change being
undertaken in the organisation as a result of the
transformation programme, an Employee Engagement
Forum, led by the Chief Executive, has been
established. The forum brings together elected
colleagues from across the group, and provides a direct
channel between the wider workforce, the Chief
Executive and the Board. It meets regularly with the
Chief Executive and has become an important source of
colleague insight during a period of significant
organisational change. It supports colleague outreach,
provides feedback on transformation activity and plays
an important role in building support for change
initiatives.
During the year, the forum has strengthened visibility
and understanding of what is happening across the
business and provided a view of employee sentiment
regarding the transformation programme. It has helped
shape transformation communications, assisted
colleagues by contributing to the launch of specific
wellbeing workshops designed to provide support
through the change curve, and acted as a key partner to
the development of the employee opinion survey. It also
provided valuable input into the creation of the group’s
new cultural attributes, which will be launched in the
upcoming financial year. In July 2026, the Board met
with the forum to discuss progress, employee sentiment
and feedback received from colleagues. These insights
are key considerations for the Board and the Executive
Committee to help ensure that decision-making remains
aligned with the group’s culture.
Nomination and Governance
Committee report
Michael N. Biggs
Chair of the Nomination and Governance Committee
Dear shareholder
On behalf of the Board, I am pleased to present the report of
the Nomination and Governance Committee for the financial
year ended 31 July 2026. The report sets out the work of the
Committee over the year and the key responsibilities of the
Committee.
Succession planning was again a key priority for the
Committee in FY 2026. As announced in July 2026, I will be
standing down as Chairman of the Board and Chair of the
Committee and will not seek re-election at the 2026 AGM.
The Committee recommended, and the Board subsequently
approved, the appointment of my successor, Mark Pain, as
well as the appointment of Tracey Graham as Senior
Independent Director ("SID"), with each of myself, Mark and
Tracey being recused from the relevant appointment process
as appropriate. These appointments will be effective from the
conclusion of the 2026 AGM. Mark and Tracey already
provide invaluable expertise and support to the Board, and I
am sure they will continue to do so in their new roles.
In addition, the Committee continued to monitor talent and
succession planning at an executive level in 2026, including
overseeing the appointment of Tim Renshaw to the
Executive Committee, in the newly created role of Group
Head of Non-Financial Risk.
The Committee remains focused on ensuring the highest
standards of corporate governance are embedded at Board
level and across the wider group. The Committee has
consistently considered the UK Corporate Governance Code
2024 (the "Code"), and the applicability of the provisions of
the Code to the group.
The Committee has had oversight of workforce engagement,
Board performance, and diversity and inclusion. As the
group looks forward, the Committee will continue to ensure
that the group has effective leadership in place to deliver on
our strategy and act in the interests of all stakeholders.
Michael N. Biggs
Chair of the Nomination and Governance Committee
29 September 2026
Close Brothers Group plc Annual Report 2026
122
Meetings
• Number of scheduled meetings: Four
• For details of attendance, see page 113
Role of the Committee
To monitor the composition of the Board and its
committees, ensure orderly succession planning and
lead the Board appointments process.
Membership
Mike Biggs (Chair), Tracey Graham, Kari Hale and Mark
Pain.
Other regular attendees by invitation
Chief Executive, Group Head of Human Resources and
General Counsel and Company Secretary.
Interaction with other committees
The Nomination and Governance Committee makes
recommendations to the Board and all other
committees regarding the appointment and removal of
their members and chair.
2026 activities
• The appointment of Mark Pain as Chair of the Board
and Nomination and Governance Committee,
effective from conclusion of the 2026 AGM.
• The appointment of Tracey Graham as Senior
Independent Director, effective from the conclusion of
the 2026 AGM.
• Reviewed the group’s executive succession plans
and looked at the talent pipeline at a business/
functional level through the year.
• Considered the group's corporate governance
arrangements, ensuring compliance with the UK
Corporate Governance Code.
Key responsibilities of the Committee
• Regularly review the structure, size and composition of the
Board and its committees, recommending any changes to
the Board.
• Assess the group's current and future leadership needs
and overseeing succession planning for Directors and
senior management, to ensure the continued development
of a diverse talent pipeline.
• Review the ongoing independence of the Non-executive
Directors, and the Board's collective balance of skills,
knowledge and experience, particularly when making
Board appointments.
• Oversee compliance with the Code, corporate governance
standards and best practice.
• Facilitate the Board's annual performance review,
including the appointment of an external Board evaluator
when required.
Board succession
As announced in July 2026, following nine years of service
since joining the Board in 2017, Mike Biggs will not seek re-
election at the 2026 AGM and will step down from his role at
the conclusion of that meeting.
Following external consultation and an executive search, as
well as internal consideration of the composition of the
Board, the Board approved the appointments of Mark Pain
as Chair of the Board and the Nomination and Governance
Committee, and Tracey Graham as SID, with effect from the
conclusion of the 2026 AGM.
As the outgoing Chair and incoming Chair and SID were
members of the Nomination and Governance Committee, the
Board assumed oversight of the succession process to
manage any potential conflicts of interest that could arise.
The Committee subsequently reviewed the final proposal
and, with Committee members recusing themselves from the
relevant vote as required, recommended the appointments to
the Board, which were approved in July 2026.
Executive-level succession planning
The Committee also focused on senior management
succession planning, reviewing the annual plan for each
Executive Committee role. The plan identifies emergency,
three-year and five-year successors and highlights areas
where the group may face a medium-term shortage of
internal talent.
In light of the Board changes, and noting the tenure of some
Non-executive Directors, succession planning at both Board
and executive levels remains a regular item on the
Committee's agenda for FY 2027.
Further information on talent and succession planning can be
found in the Sustainability Report on pages 39 to 40.
Corporate governance
The Committee continued to monitor compliance with
revised UK Corporate Governance Code. The Committee
performed an assessment of compliance against the
applicable principles and provisions of the Code, and
concluded that for FY 2026, the group discharged its
governance responsibilities effectively under the Code.
Enhancements made to the internal controls in line with the
revised Code were overseen by the Audit and Risk
Committees.
Board effectiveness and performance
The Committee has oversight of the Board effectiveness
review process and in 2026 this review was conducted
internally. The Committee considered the 2026 review
proposal at its April meeting, and led the review process,
which took place through a series of one-to-one interviews
with each of the Directors and the Company Secretary. The
findings of the review were collated and shared with the
Chairman and the Board in July 2026.
Throughout the year, the Committee considered the
recommendations of the 2025 Board effectiveness review,
incorporating these recommendations into the activities of
the Board and its committees, including with respect to
meeting agendas, business and workforce engagement and
Board training.
More information on the Board performance review process
and outcomes can be found on pages 115 to 116.
Skills, development and time commitment
The Committee also conducted its annual review of the
individual and collective skills possessed by members of the
Board, which reaffirmed that the Non-executive Directors
continue to possess the relevant skills and expertise to be
effective in their roles. The Committee considered the
findings of this review when assessing the Board training and
development proposals for the year.
The chart on page 107 sets out the key skills expected of the
Board and held by the Non-executive Directors. Further
details of each Non-executive Director's background and
experience are also provided in their biographies on pages
108 to 110. As the group operates in a regulated
environment, all Directors completed an annual fitness and
propriety assessment under the Senior Managers and
Certification Regime.
During the year, the Committee reviewed each Director's
expected time commitment, taking into account committee
memberships, other board roles and industry benchmarks.
The Committee concluded that each Director can devote
sufficient time to the company's business.
Board roles and responsibilities
In 2026, the Committee reviewed and updated the statement
of responsibilities of the Chair of the Board, SID and Chief
Executive, to ensure that they remain fit for purpose and
aligned with the expectations of each role. In accordance
with the Code, a statement of responsibilities is available on
the company's website, with further information on page
114.
Board and committee composition
The composition of each committee is as follows:
Mike Biggs
Chair
•
Mark Pain
•
•
•
Tracey
Graham
•
•
Chair
Kari Hale
•
Chair
•
Patricia
Halliday
•
Chair
•
Tesula
Mohindra
•
•
Sally Williams
•
•
Nomination
and
Governance
Committee
Audit
Committee
Risk
Committee
Remuneration
Committee
Strategic report
Governance report
Financial statements
123
Election and re-election of Directors at the
2026 AGM
The Committee considers and recommends to the Board
whether Directors should be elected or re-elected, taking
account of their performance, suitability, time commitment
and ongoing contribution. Following this year's review, the
Committee recommended that all serving Directors, with the
exception of the Chairman, Mike Biggs, be re-elected at the
AGM.
You can read more about the Board’s recommendation that
all Directors be elected or re-elected at the 2026 AGM on
page 115.
Diversity and inclusion
Diversity and inclusion ("D&I") remained a key priority for the
Committee during the year. The Committee recognises that
diversity throughout the organisation is essential to the
delivery of the group's long-term strategy and its ability to
respond effectively to stakeholder needs and expectations.
At Board level, diversity of thought supports constructive
challenge and effective decision-making.
During the year, the Committee completed its annual review
of the Board Diversity Policy, which applies to the Board and
its committees. The policy sets objectives for diversity and
inclusion in the boardroom, the recruitment of new Directors
and longer-term representation, together with the related
governance responsibilities. The Committee concluded that
the policy remained appropriate and that no amendments
were required. The Board Diversity Policy is available at
https://www.closebrothers.com/s/who-we-are/corporate-
governance
The Committee also reviewed the group's performance
against the diversity targets and disclosure requirements set
out in Listing Rule 6.6.6(9). At 31 July 2026, the Board met all
targets in Listing Rule 6.6.6(9).
At least 40% of the individuals
on its board of directors are
women
Exceeded: 56% of the
Board are women
At least one of the following
senior positions (Chair, CEO,
SID, CFO) on its board of
directors is held by a woman
Met: Female Chief Finance
Officer
At least one individual on its
board of directors is from a
minority ethnic background
Met: one Director is from an
ethnic minority background
Listing Rule 6.6.6(9) Requirement
Position at 31 July 2026
In accordance with Listing Rule 6.6.6(9), the information
above reflects the data disclosed by the relevant individuals
as at 31 July 2026.
The Committee considers that the Board has an appropriate
level of diversity, with Directors drawn from a range of
backgrounds. It will continue to seek opportunities to
enhance Board diversity, while ensuring that the
appointments reflect the skills, experience and expertise
required by the group.
The following tables set out the gender and ethnic diversity
of the executive management population, comprising the
Executive Committee for the purposes of Listing Rule
6.6.6(10).
The Committee continued to oversee the development of a
diverse pipeline for senior management roles, recognising
the contribution of diversity and inclusion to the company's
purpose and strategic objectives. During the year, the
Committee received updates on the progress made against
the D&I strategy and action plan. In addition, in its oversight
of Board training and development, the Committee proposed
dedicated sessions with Close Brothers D&I networks,
further cementing the Board's commitment to D&I initiatives
across the group.
Gender identity reporting1 under LR6.6.6(10)
Men
4
44%
3
8
73%
Women
5
56%
1
3
27%
Not specified/prefer not to say
–
–
–
–
–
Number of
Board
members
Percentage
of the Board
Number of senior
positions on the
Board (CEO, CFO
SID and Chair)
Number in
executive
management
Percentage
of executive
management
Ethnic background reporting1 under LR6.6.6(10)
White British or other White (including minority-white groups)
8
89%
4
8
73%
Mixed/Multiple ethnic groups
–
–
–
1
9%
Asian/Asian British
1
11%
–
2
18%
Black/African/Caribbean/Black British
–
–
–
–
–
Other ethnic group, including Arab
–
–
–
–
–
Not specified/prefer not to say
–
–
–
–
–
Number of
Board
members
Percentage
of the Board
Number of senior
positions on the
Board (CEO, CFO,
SID and Chair)
Number in
executive
management
Percentage
of executive
management
1. The numerical data detailing gender identity and ethnic background is as self-disclosed by the relevant individuals at 31 July 2026, being the chosen
reference date for the purposes of LR6.6.6(9) and LR6.6.6(10), and reflects the composition of the Board and executive management at that date.
Nomination and Governance Committee report continued
Close Brothers Group plc Annual Report 2026
124
Board diversity
n Male
44%
n Female
56%
Senior management1
n Male
63%
n Female
37%
Workforce diversity2
n Male
53%
n Female
47%
1. Comprises all members of the Executive Committee as shown on page 111, as well as their direct reports, excluding administrative support.
2. Comprises all employees of the group including senior management.
The Committee continues to monitor the approach to
diversity and inclusion across the group. Please see the
charts above for a breakdown of the group’s gender
diversity. More detail on the group’s approach to diversity
and inclusion can be found in the Sustainability Report on
pages 40 to 41.
Workforce engagement
The Committee keeps the Board's workforce engagement
arrangements, described on page 121, under review. During
the year, the Committee assessed the arrangements and
concluded that they remain effective and appropriate for the
group's size and structure.
Committee effectiveness
An internally led evaluation of the effectiveness of the Board
and its committees was undertaken during the year in line
with the requirements of the UK Corporate Governance
Code, as described on pages 115 to 116. The evaluation
found that the Committee continues to operate effectively.
The Committee considers that it has access to all necessary
resources to enable it to carry out its duties and it has
continued to perform effectively.
Strategic report
Governance report
Financial statements
125
Meetings
• Number of scheduled meetings: Five
• For details of attendance, see page 113
Audit Committee report
Kari Hale
Chair of the Audit Committee
Dear shareholder
On behalf of the Board, I am pleased to present the report of
the Audit Committee for 2026, outlining how the Committee
has discharged its responsibilities during the year.
The Committee has worked through a busy agenda this year
and I thank my fellow Committee members for their
commitment and contribution. On top of ensuring that our
business-as-usual terms of reference were being fully and
properly discharged, we have continued to oversee both the
external reporting and internal controls related responses to
the ongoing elevated challenges that we face and the
group’s related strategic responses, with particular focus on
the key accounting judgments and estimates set out later in
this report, assessing the integrity and presentation of the
group’s financial reporting and the effectiveness of internal
controls. Overall, the Committee was satisfied with the
robustness of management’s analysis and the quality of
information presented and recommended the final position to
the Board. In particular, the Committee scrutinised and
challenged the accounting and reporting implications of the
FCA’s motor finance consumer redress scheme and the
subsequent legal challenges to the scheme.
Further, we ensured that management and our external
auditors developed appropriately coordinated robust plans
for the year end audit. In addition we led the required tender
for our external audit as we approach 10 years from the initial
appointment of PwC, which concluded with the decision to
reappoint PwC.
The implementation of the UK Corporate Governance Code
2024 remained a key focus. The Committee considered
management’s preparations for the new Provision 29
requirements relating to the effectiveness of material
controls, including work to identify, test and monitor material
controls ahead of requirements applying to the group for the
financial year commencing 1 August 2026.
Looking ahead to 2027, we will continue to monitor the credit
risk environment, which has been mixed this year, and its
impact on impairments. Developments in respect of historical
motor finance commission arrangements, and the group’s
provisions for them, will remain under close review as further
clarity emerges in relation to the outcome of the legal
challenges and any further legal, regulatory, or industry
developments. The Committee will also continue to oversee
the ongoing enhancement and embedding of internal control
processes to support compliance with Provision 29.
Kari Hale
Chair of the Audit Committee, 29 September 2026
Close Brothers Group plc Annual Report 2026
126
Role of the Committee
To oversee and independently challenge
the management of financial reporting and maintenance
of an effective internal control environment.
Membership
Kari Hale (Chair), Patricia Halliday, Tesula Mohindra and
Sally Williams.
Other regular attendees by invitation
Chair of the Board, Executive Directors, Group Head of
Internal Audit, Group Chief Risk Officer, Group Financial
Reporting, Control and Change Director, Group Financial
Planning and Analysis Director, Group Financial Controller,
General Counsel and Company Secretary, Group Head of
Non-Financial Risk, external auditor.
Interaction with other committees
The Audit Committee oversees, along with the Risk
Committee, the recommendations of the group’s internal
and external auditors and the effectiveness of the group’s
internal control and risk management systems.
2026 activities
• Challenging key accounting judgements with focus on
expected credit loss provisions, impairment
assessments of goodwill and other assets, revenue
recognition, the implications of the FCA's motor
finance consumer redress scheme and the potential
outcomes of the legal challenges to the scheme.
• Reviewing the integrity of the group’s financial
reporting and considering key disclosure matters,
including the going concern and viability statements.
• Monitoring readiness for compliance with the material
controls declaration under Provision 29 of the revised
Code.
• Completing a competitive external audit tender process.
• Reviewing the group’s whistleblowing arrangements.
Key responsibilities
The Committee’s key responsibilities, on behalf of the Board,
are to:
• monitor significant accounting judgements and estimates;
• monitor the integrity of financial reporting including
recommending to the Board whether it is fair, balanced
and understandable;
• oversee the effectiveness of the group’s internal controls;
• review the activities and effectiveness of the group internal
audit function;
• review the effectiveness and quality of the external audit
process and the independence of the external auditor;
• recommend the external auditor of the group and approve
their fees;
• review the plan and findings of the audit with the external
auditor; and
• oversee the effectiveness of the group's whistleblowing
arrangements.
The Committee reports to the Board on how it discharges its
responsibilities and makes recommendations to the Board,
all of which have been accepted during the year.
Committee composition, operation
and effectiveness
The Committee operates independently of management to
ensure the interests of shareholders are properly protected in
relation to financial reporting and internal controls.
The Committee is composed entirely of independent Non-
executive Directors, bringing a diverse range of experience in
finance, risk, control and business, with particular experience
in the financial services sector. The Board has confirmed that
the members of the Committee have the necessary expertise
to provide effective challenge to management; this includes
the Chair, whom the Board considers to have significant
recent and relevant financial experience. The qualifications of
each of the members are outlined on pages 108 to 110.
Other Non-executive Directors may attend meetings should
they wish to do so, and senior management and the external
auditor also attend meetings as appropriate. During the
course of the year, the Committee held separate private
sessions with the internal and external audit teams, without
management present.
The Committee continues to work closely with the Risk
Committee to ensure that matters spanning both
committees’ remits are considered in a coordinated and
consistent manner. This alignment is supported by the Audit
Committee Chair’s membership of the Risk Committee and
the Risk Committee Chair’s membership of the Audit
Committee.
In accordance with the UK Corporate Governance Code, the
performance of the Audit Committee was assessed as part
of the Board performance review, described on pages 115
and 116, which concluded that the Committee continues to
operate effectively and has executed its responsibilities in
line with its terms of reference. It is considered appropriately
constituted and has access to sufficient resources to carry
out its duties.
During the year, the Committee operated in accordance with
the Audit Committees and the External Audit: Minimum
Standard published by the Financial Reporting Council
("FRC") in May 2023 and the UK Corporate Governance
Code 2024 (the "Code"), save for Provision 29, where the
group has complied with its equivalent from the 2018 version
of the Code. This report explains the activities undertaken to
meet the requirements of this Standard and the Code.
External audit
The Committee oversees the relationship with
PricewaterhouseCoopers LLP (“PwC”), the group's external
auditor, including the terms of engagement, audit fees,
independence and objectivity. PwC has been auditor to the
group since August 2017, following the group’s last
competitive tender in the financial year ended 31 July 2017.
Taking into consideration partner rotation requirements, in
March 2026, Heather Varley stepped down as the group’s
lead audit partner, and was succeeded by Luke Hanson.
Either Heather or Luke attended all meetings of the
Committee. Matters discussed with PwC are set out in its
auditor’s report on pages 156 to 163.
During the year, the Committee reviewed PwC’s audit plan,
including the proposed audit scope, methodology,
materiality and approach to risk identification, and received
regular updates from management and PwC on
preparedness for the year-end reporting and audit process. It
approved the audit fees for the year, received regular
updates from PwC on the progress of the audit and
considered key matters arising from PwC's work, including
PwC’s assessment of internal controls over financial
reporting and areas of challenge in relation to significant
judgements.
The Committee also monitored the external auditor’s
independence and objectivity throughout the year, including
consideration of any potential threats to independence and
the safeguards in place to mitigate them. PwC confirmed
that no matters had been identified during 2026 that could
reasonably be considered to affect its independence or
objectivity in relation to the group.
The Committee continued to hold private sessions with the
external auditor without the presence of Executive Directors
or management. These sessions facilitate open dialogue and
provide PwC with the opportunity to raise any matters
directly with the Committee. In addition, the Chair met
periodically with the audit partner during the year.
External auditor effectiveness and appointment
The Committee reviews the effectiveness of the audit
throughout the year and, on an annual basis, assesses the
external auditor’s independence, objectivity, qualifications
and effectiveness. This assessment informs the Committee’s
recommendation on the reappointment of the auditor to the
Board and includes consideration of the audit plan, the
scope of work, coverage of significant and emerging risks,
the quality of reporting to the Committee, the timeliness of
reporting and execution of the audit, and the robustness of
challenge provided to management.
The assessment for 2026 was conducted through a group-
wide survey completed by key stakeholders across the
group who have regular interaction with PwC. The review
considered feedback on the PwC senior audit team, the
quality of audit planning and execution, the timeliness of
auditor reporting, the effectiveness of communication with
management and the Committee, and the auditor’s
independence and objectivity. Feedback and scores from the
review were shared with PwC and an action plan agreed to
address remediation of any issues identified. The Committee
has concluded that PwC remains independent, and it was
satisfied with the effectiveness of the external audit process
and PwC’s performance. The Committee therefore
recommended to the Board that PwC be proposed for
reappointment at the AGM. Subject to shareholder approval,
PwC will undertake the audit of the company and the group
for the year ending 31 July 2027.
Strategic report
Governance report
Financial statements
127
As FY 2026 will represent PwC's ninth year as external
auditor, in conformance with the required provisions and the
Code in respect of audit tendering and rotation, the group
has completed a formal competitive audit tender process,
taking into account shareholder interests as well as the
FRC’s “Audit Committees and the External Audit: Minimum
Standard”. Further details on the process undertaken are
provided later in this report.
Financial reporting and critical accounting
judgements and estimates
The Committee reviewed the Half Year results, the Annual
Report and the external auditor reports. The Committee
noted that there were no new material standards, or
amendments to standards, relevant to the group that
became effective for the reporting period. It considered and
challenged the key accounting judgements and estimates
applied by management in preparing the financial
statements, including the appropriateness of accounting
policies and whether the related disclosures were fair,
balanced and understandable. The principal areas
considered by the Committee included:
• the levels of impairment provision against loan assets
under IFRS 9;
• provisions relating to historical motor finance commission
arrangements and the appropriateness of the related
disclosures;
• the assessment of impairment in relation to the valuation
of goodwill having regard to the latest forecasts for the
relevant businesses;
• revenue recognition and the controls in place to mitigate
risks relating to error or fraud;
• the going concern assessment undertaken in connection
with the preparation of the financial statements; and
• the Viability Statement required under the Code.
Each matter was discussed with the external auditor and,
where appropriate, has been addressed in the auditor’s
report. In each case, the Committee considered whether
disclosures were clear and adequate, including whether
appropriate sensitivities had been provided for significant
estimates.
The Committee received detailed papers prepared by
management setting out the accounting treatment adopted,
the underlying market conditions and assumptions, the
methodologies applied and any changes in approach from
prior periods. These were reviewed in detail and considered
alongside the results of the external auditor’s work. The
Committee was satisfied that the judgements and estimates
applied were appropriate and noted that there were no
material disagreements between management and the
external auditor.
The Committee maintained oversight of the year end
reporting timetable throughout the period, receiving regular
updates from management and the external auditor on
progress against key milestones and actions to support
timely delivery of the group's financial reporting.
In July 2026, the FRC's Corporate Reporting Review ("CRR")
team carried out a limited scope review of the group's
disclosures linked to the FCA's review of motor finance
commissions in the Annual Report for the year ended 31 July
2025 in accordance with Part 2 of the FRC CRR Operating
Procedures. Based on this review, the FRC raised no
questions or queries and required no formal response.
Summary of financial reporting and critical accounting judgements and estimates
Expected credit loss
(“ECL”) provision
31 July 2026: £264.4 million
31 July 2025: £249.7 million
The group’s ECL provision is
dependent on management’s
judgements and estimates.
The Committee monitors management’s judgements in relation to ECL, ensuring that the
group’s ECL models and related IFRS 9 judgements and disclosures are appropriate.
Regular IFRS 9 updates were provided to the Committee throughout the year. The
Committee challenged the level of provisions held by the group, and the judgements and
estimates used to calculate these provisions. There was macroeconomic volatility with
sector-specific risks, which were reflected in post model adjustments ("PMAs") and
scenario weights. Particular focus was given to:
• changes/updates to ECL models or methodology, in particular the deployment of
updated models in the Motor Finance business;
• the impact of the macroeconomic environment and the extent to which models are able
to capture these risks;
• the use of PMAs, including the retention or release of PMAs;
• whether coverage levels continue to reflect the economic risks for customers and the
credit risk in the loan book; and
• single name loss risks and appropriateness of specifically assessed provisions.
Credit risk and provision disclosures were discussed to ensure they give a balanced
articulation of the group’s credit risk profile, and key drivers of the ECL charge.
Conclusion: the Committee was satisfied that the impairment provision and the
disclosures provided in the financial statements are appropriate.
Key issue
Committee review and conclusion
Audit Committee report continued
Close Brothers Group plc Annual Report 2026
128
Goodwill and assets
held under operating
leases
31 July 2026: goodwill £34.1
million and assets held
under operating leases
£131.1 million
31 July 2025: goodwill £34.1
million and assets held under
operating leases £166.3
million
Goodwill and assets held
under operating leases in the
Close Brothers Vehicle Hire
("Vehicle Hire") business are
the key items tested for
impairment. The assessments
are based on management
judgement.
The Committee was presented with goodwill and Vehicle Hire operating lease assets
impairment assessments at both the half year and the year end. The Committee challenged
the appropriateness of the assessment, conclusions and resulting disclosures.
During the year, enhancements have been made to the process for assessing goodwill
impairments, with a focus on simplifying the process, formalising existing controls and
strengthening the end user computing tools used in the process.
Committee updates on goodwill included comprehensive information on the impairment
assessment methodology, results and sensitivity analysis. The methodology and
assumptions were discussed and challenged, including the approach to cash flows which
takes into account a longer forecast period for certain CGUs, discount rate used, and
calculation of carrying values.
In the prior year, the group recognised an impairment charge of £30 million in relation to the
operating lease assets of the Vehicle Hire business, which the group has decided to exit.
The assets have been assessed for impairment this year with the value in use calculated
based on management’s exit plan and no further impairment has been identified. The
methodology and assumptions (including utilisation and disposal values) were presented to
the Committee for discussion and challenge.
Conclusion: The Committee was satisfied that there was no impairment and the
disclosures provided in the financial statements are appropriate.
Revenue recognition
The group offers a range of
products and services for
which revenue is recognised
under IFRS 9, IFRS 15 and
IFRS 16. Appropriate
recognition is a key focus of
the Committee.
The Committee reviewed management’s approach to revenue recognition, highlighting the
key areas where judgement is required across interest, fee and commission income. The
Committee noted the more granular approach taken in comparison to prior years, reflecting
lessons learned from prior risk events (including the event relating to the early settlement of
loans in Motor Finance), and the detailed assessment that is performed by management.
Conclusion: The Committee was satisfied that revenue recognition for each of the
group’s key businesses is appropriate.
Motor finance
commission
arrangements
Since the 2024 financial year
end, the accounting
judgements surrounding the
FCA’s review of historical
motor finance commission
arrangements were identified
as a critical accounting
judgement and estimate.
Following the publication of the FCA’s Policy Statement PS26/3: Motor finance consumer
redress scheme (the "scheme") on 30 March 2026, the group increased its provision by
£165 million, and it now stands at c.£320 million. The £320 million provision is the group’s
best estimate of the cost of the scheme as published, including an assumption of delayed
implementation due to legal challenges to the scheme brought by a number of parties.
The Committee scrutinised the accounting judgements, disclosures and sensitivities
relating to the provision, taking into account all available information and noting the
uncertainty that remains around the scheme. The judgements reviewed by the Committee
include the use of a single scenario based on the scheme as published, in contrast to the
probability-weighted multi-scenario approach taken in the prior year. The ultimate cost to
the group remains subject to the outcome of the legal challenges to the scheme and any
further legal, regulatory or industry developments including court claims and complaints
from consumers.
Conclusion: The Committee was satisfied that the provision judgement and related
disclosures provided in the financial statements are appropriate.
Key issue
Committee review and conclusion
Strategic report
Governance report
Financial statements
129
Key issue
Committee review and conclusion
Going concern and
Viability Statement
The Directors are required to
confirm whether they have a
reasonable expectation that
the company and the group
will be able to continue to
operate and meet their
liabilities as they fall due for a
specified period. The Viability
Statement must also disclose
the basis for the Directors’
conclusions and explain why
the period chosen is
appropriate.
The Committee assisted the Board in determining the appropriateness of adopting the
going concern basis of accounting and in performing the assessment of the viability of the
group.
The Committee reviewed the going concern statements in the Half Year results and the
Annual Report, together with the Viability Statement in the Annual Report. In doing so, it
considered the work undertaken by management, including the assessment of plausible
downside scenarios reflecting the group’s principal risks and potential uncertainties, and
considered the appropriateness of the viability assessment period.
The Committee reviewed and challenged management’s supporting analysis for both the
going concern assessment and the longer-term viability of the group. This analysis took into
account the group’s strategy and three-year strategic plan, and included consideration of
realistic downside and stressed going concern scenarios. These scenarios are designed to
assess the potential impact of headwinds arising from the wider macroeconomic
environment, reduced benefits from the transformation programme, and an additional
conduct risk event consistent with the group’s ICAAP approach, applying a further stress to
both profitability and capitalisation in the stressed downside scenario.
The Committee considered management's assessment that under each scenario the group
would continue to operate with sufficient levels of capital during the assessed period,
supported by sound funding and liquidity positions. The Committee also reviewed the
related disclosures, including the information provided in respect of the severe but
plausible scenario.
Conclusion: The Committee concluded that it remained appropriate to prepare the
accounts on a going concern basis, advised the Board that three years was a suitable
period of review for the Viability Statement, and recommended the Viability Statement
to the Board for approval, as set out on pages 102 to 103.
Fair, balanced and
understandable
Under the UK Corporate
Governance Code, the Board
is required to perform an
assessment of fair, balanced
and understandable
reporting.
On behalf of the Board, the Committee considered whether, in its opinion, the draft Annual
Report 2026, when taken as a whole, is fair, balanced and understandable and whether it
provides the information necessary for shareholders to assess the group’s position,
performance, business model and strategy.
The production of the Annual Report 2026 was managed by the Group Chief Finance
Officer, with overall governance and coordination provided by a cross-functional team led
by the Group Financial Reporting, Control and Change Director. Ahead of presentation to
the Committee, a robust review process was conducted, and content was assessed to
ensure disclosures, taken as a whole, were accurate, balanced and verifiable.
The Committee reviewed drafts throughout the process, considering consistency of
messaging, areas of significant judgement, estimation and uncertainty, and emerging
issues as set out in the Financial Statements.
During its appraisal of the Annual Report 2026, the Committee considered whether the
report gave an appropriate reflection of the group’s strategy, performance and risk profile,
with particular attention given to the continued uncertainties surrounding the FCA’s motor
finance consumer redress scheme and any potential outcomes of the legal challenges to
the scheme brought by other parties. In addition, the Committee considered the disclosure
of the group's transformation programme in the context of the broader group strategy.
Challenge was given regarding the use of adjusted measures, areas of significant
judgement and estimation uncertainty, and emerging issues.
The Committee challenged management on the balance of disclosures, including the
prominence given to significant matters affecting the group, and considered the views of
the external auditor, including any feedback with regard to areas where disclosures could
be enhanced.
Conclusion: The Committee was satisfied that the Annual Report 2026, taken as a
whole, is fair, balanced and understandable and recommended this assessment to
the Board.
Audit Committee report continued
Close Brothers Group plc Annual Report 2026
130
Financial reporting controls
Risk management and internal controls
The Board is required to make a statement in the Annual
Report 2026 relating to the effectiveness of risk management
systems and internal controls.
In considering the effectiveness of internal controls, the
Committee received and discussed reports from internal
audit and the external auditor. At each meeting, the
Committee is presented with a report from the Group Head
of Internal Audit, and reviews significant findings relating to
control weaknesses and management’s response. The
Committee challenged management where appropriate on
the timeframe for delivery of actions. In addition, metrics and
updates are provided to the Committee throughout the year
covering the group financial control framework.
The Committee has spent time considering enhancements to
internal controls over financial reporting as described later in
this report. In conjunction with the Risk Committee, we have
satisfied ourselves that the group’s internal financial control
framework is effective and adequately aligned with the
group’s risk profile. Controls aim to manage, not eliminate,
risks to business objectives, support efficient operations,
ensure reporting integrity, and maintain regulatory
compliance. Notwithstanding, through regular reviews of key
controls for design and operational effectiveness, we are
also satisfied that internal financial controls are appropriately
designed and effective in identifying risks faced by the
group, with any identified weakness subject to management
action plans and ongoing oversight. Full details of the
internal control framework are given within the Risk Report
on pages 60 to 70. Specific related matters that the
Committee considered for the year included:
• the effectiveness of systems for internal controls, financial
reporting and risk management;
• the extent of the work undertaken across the group to
ensure that the control environment continued to operate
effectively;
• the significant findings of internal investigations into
control weaknesses, fraud or misconduct and
management's response, along with any deficiencies
identified through the assessment of the effectiveness of
the internal controls over financial reporting; and
• the findings from internal audit assurance work to assess
the enhancements to the control framework and to identify
and test the material and dependent key controls.
Preparation for compliance with Provision 29 of the UK
Corporate Governance Code 2024
During the year, the Committee devoted significant time to
overseeing the group’s continued preparations for the
revised UK Corporate Governance Code 2024 and the
associated internal control disclosure requirements, which
will apply to the group for the financial year ending 31 July
2027. The revised Provision 29 requires the Board to include
an annual declaration in the Annual Report on the
effectiveness of all material controls as at the balance sheet
date, covering controls over financial and non-financial
reporting, operational activities and compliance. The
declaration must also describe any material controls that
have not operated effectively at the balance sheet date, the
actions taken or proposed to improve them, and any actions
taken to address matters previously reported.
The Committee reviewed and challenged management’s
proposed approach to defining, identifying and monitoring
material controls for this purpose. This included a detailed
review of the controls library and its alignment to the group’s
principal risks. As a result of this review, a number of
controls were refined and additional material controls were
identified and added.
To ensure readiness, comprehensive early testing of the end-
to-end control framework and operating model was
undertaken, supported by a focused review by internal audit.
The Committee considered the outcome of this exercise,
which confirmed that the framework is operating as designed
and is capable of differentiating clearly between stronger and
weaker controls. It also provided a clear view of the areas
where further improvement is required ahead of
effectiveness testing in FY 2027.
Whistleblowing arrangements
The Committee supports the Board in overseeing the group’s
whistleblowing arrangements and considers the adequacy of
these arrangements to allow colleagues to raise concerns in
confidence and anonymously without fear of retaliation.
During the year, it reviewed management reports on
whistleblowing and considered the speak up culture across
the group and any potential trends. The Committee
encouraged management to consider ways in which to
enhance the guidance to provide greater awareness on
escalation channels and reinforce the group’s commitment
to openness, accountability and speaking up. The
Committee reported on its consideration of whistleblowing
arrangements to the Board.
Group internal audit
The Committee oversees the role, activity and effectiveness
of group internal audit, including its independence,
resourcing and delivery of the annual audit plan. The
Committee maintained regular oversight of group internal
audit through reports provided to the Committee and
through one-to-one meetings with the Group Head of
Internal Audit. During the year, the Committee:
• Approved the updated Audit Charter, which sets out the
purpose, role and mandate of internal audit.
• Challenged and approved the annual audit plan and
budget, including the resources required to deliver the
plan.
• Considered and confirmed the independence of the
internal audit function.
• Monitored progress against the plan through regular
updates from the Group Head of Internal Audit.
• Reviewed the annual audit opinion on the effectiveness of
the group’s governance, and risk and control framework.
• Considered the significant findings arising from internal
audits, management’s response and any thematic
observations.
• Assessed the effectiveness of the group internal audit
function through an annual internal effectiveness review.
The Committee received regular reports on internal audit
activities across the group and evaluated management’s
progress and response in addressing audit findings. Where
appropriate, the Committee challenged management on the
timing for delivery of remediation actions and invited relevant
members of management to attend the Committee to
provide updates on progress. Internal audit reports were also
made available to the Board. During the year, the Board
received reports covering themes including: cloud migration
and cyber threat management, artificial intelligence ("AI") and
robotics, treasury and financial control framework, the
transformation programme, as well as business-focused
audits. At its June meeting, the Committee received an
update on enhancements being adopted within group
internal audit to support greater efficiency in audit planning,
including the use of data analytics and AI.
Strategic report
Governance report
Financial statements
131
On an annual basis, group internal audit reports to the
Committee on its assessment of the effectiveness of the
group’s governance, and risk and control framework,
including thematic observations arising from internal audit
work performed during the year. The Committee reviewed
this assessment and concluded that the group’s governance,
risk management and control framework was generally
effective, supported by strong Board oversight and challenge
in relation to strategy, culture, operations and risk
management.
The Committee completed its annual review of the
effectiveness and independence of the internal audit
function. Following the external quality assessment
undertaken in the prior year, an internal review was carried
out this year to assess conformance with the required
standards and to benchmark the function against market
practice. The review, informed by feedback from the Audit
Committee, the Board and the Executive Committee,
concluded that the function was operating effectively and in
accordance with applicable standards.
Non-audit services
To safeguard the auditor’s independence and objectivity, the
Committee oversees the group’s policy on the provision of
non-audit services by the external auditor, which
incorporates the FRC's Revised Ethical Standard published
in January 2024. The policy sets out the type of non-audit
services that the auditor is permitted to carry out, with
certain services for which the fee is above a certain threshold
requiring Committee approval before work can commence.
All other permitted service requests are deemed pre-
approved by the Committee, subject to compliance with
policy requirements.
The group’s policy is that permission to engage the external
auditor will always be refused where there is an actual or
potential threat to independence. However, the Committee
will give permission where the service complies with the
group policy and where work is closely related to the audit, a
detailed understanding of the group is required and the
external auditor can provide a higher quality and/or better
value service. The group follows the mandatory regulatory
cap requirement of 70% which compares the annual value of
non-audit services to the average of three years’ audit fees.
The policy is reviewed by the Committee on a biennial basis
to ensure that it is fit for purpose and reflects applicable rules
and guidelines.
Information on fees in respect of audit and non-audit
services carried out by the external auditor can be found in
Note 5 of the Financial Statements. The non-audit services
not required by legislation carried out in the year
predominantly relate to the review of the group's interim
financial statements and funding assurance work.
The Committee was satisfied that the non-audit fees,
individually and in aggregate, were consistent with the non-
audit services policy and did not believe that they posed a
threat to the external auditor’s independence.
Statutory audit services order compliance
The company confirms compliance with the provisions of the
Statutory Audit Services for Large Companies Market
Investigation (Mandatory Use of Competitive Tender
Processes and Audit Committee Responsibilities) Order 2014
for the year to 31 July 2026.
Audit Committee report continued
Close Brothers Group plc Annual Report 2026
132
External audit tender
In accordance with applicable UK legislation, the group is
required to tender its statutory audit at least every 10 years
and rotate its statutory auditor at least every 20 years.
PwC was first appointed as the group’s external auditor in
August 2017 for the financial year ended 31 July 2018.
During the year, the Audit Committee completed a formal
competitive tender process on behalf of the Board.
Following the conclusion of that process in June 2026, the
Board approved the reappointment of PwC as the group’s
statutory auditor for a period of up to 10 years, with effect
from the financial year ending 31 July 2028. The
reappointment will be subject to shareholder approval at
the 2027 AGM.
Scope
The primary objective of the tender was to run a fair,
objective and transparent process and to identify the audit
firm best placed to provide a high-quality, independent
and effective audit that meets the group’s future needs.
The audit tender process was led by the Audit Committee,
with direct involvement from the Committee Chair at each
stage. Management supported the process and provided
input to the Committee on an advisory basis.
Participating firms were assessed against detailed criteria
which considered audit quality, independence and
technical capability, including sector expertise.
Process
The tender followed a structured, multi-stage process. An
initial Request for Information (“RFI”) process was
conducted to identify a shortlist of firms, including
challenger firms, that met the group’s minimum
requirements in relation to audit quality, credibility,
technical capability and relevant sector experience.
Shortlisted firms were invited to participate in a Request
for Proposal (“RFP”) stage, which consisted of a series of
management meetings, technical workshops and
engagement with members of the Audit Committee, the
Committee Chair and senior stakeholders across finance,
risk and technology. These sessions were designed to test
each firm’s audit approach, delivery capability,
understanding of the group and ability to support the
group through its future priorities. Firms were internally
scored using structured scorecards to assess each firm
across core areas with equal weighting applied to each
dimension to ensure a balanced assessment.
A selection panel comprising the Audit Committee Chair,
members of the Committee and the Group Chief Finance
Officer supported the process and considered the outputs
from each stage.
Evaluation
Firms were assessed against a range of criteria, including:
• audit quality and audit approach;
• independence and objectivity;
• sector expertise and understanding of the group’s
business, systems, risk profile and regulatory
environment;
• quality and experience of the proposed audit team;
• use of technology, data analytics and innovation; and
• cultural fit and stakeholder engagement.
Technical workshops were used to assess the depth of
each firm’s expertise, the strength of its proposed
approach and its ability to respond to the group’s evolving
organisational requirements and risk profile. Each firm was
assessed using structured scorecards. Qualitative factors
were also considered, including execution and transition
risk.
The selection panel attended the final presentations
from the firms shortlisted to the RFP stage.
Decision
The Committee considered and discussed the scorecard
outputs, panel observations and qualitative assessment
of each firm’s proposal. In reaching its recommendation,
the Committee placed particular weight on audit quality,
independence, the strength of the proposed audit team
and the importance of maintaining audit effectiveness
during a period of organisational and technology
change.
The Committee recommended two audit firm options to
the Board for consideration, identifying PwC as its
preferred candidate. It concluded that PwC’s proposal
represented the best overall outcome for shareholders,
reflecting its audit quality and independence,
understanding of the group and strength of the
proposed audit team. Transition considerations were
assessed as part of the Committee's overall evaluation.
In June 2026, the Board approved the reappointment of
PwC as auditor of Close Brothers Group plc from FY
2028, subject to shareholder approval at the 2027 AGM.
Summary of tender process
RFI and RFP process
Evaluation
Decision making
Strategic report
Governance report
Financial statements
133
Invitation to
participate and RFI
Management
meeting and
technical
workshops
Committee
recommendations
Board selection and
approval
RFP issued and
data room opened
Evaluation of
written
proposals
Presentation
to selection
panel
Risk Committee report
Patricia Halliday
Chair of the Risk Committee
Dear shareholder
I am pleased to present the report of the Risk Committee for
2026. The report outlines how the Committee discharged its
responsibilities during the year, including its oversight of the
group’s risk profile, risk management framework, risk appetite
and internal control environment.
The external environment remained complex and uncertain
throughout the year. Macroeconomic challenges, geopolitical
uncertainties and ongoing cost-of-living pressures continue to
shape the risk landscape faced by the group, our customers
and the wider economy. Against this backdrop, the Committee
maintained a full and forward-looking agenda. It provided
robust oversight and challenge of management's assessment
of current and emerging risks, including the actions being
taken to manage risk within the Board-approved risk appetite.
The FCA's motor finance consumer redress scheme, which
was announced by the FCA earlier in the year, remained a
significant area of focus. The Committee reviewed the
potential impact of the scheme, the implications of ongoing
legal challenges and management's operational readiness
plans. While uncertainty remains around the conclusion of
the legal challenges, and the detailed implementation of any
scheme, the Committee has spent considerable time
assessing potential outcomes, their impact on the group's
risk profile and the associated operational implications. This
work is intended to prepare the group to meet final requirements
in line with regulatory and customer expectations.
The Committee regularly reviewed the group's principal risks,
with particular focus on credit risk, operational risk, including
cyber security, and conduct risk and customer outcomes.
The Committee also maintained oversight of key strategic and
regulatory matters, such as the strategic risks associated with
transformation and Basel 3.1 readiness. The Committee
received comprehensive reporting and management information
to support effective scrutiny, guidance and challenge.
Looking ahead, the risk environment is expected to remain
challenging. Further clarity on the FCA's motor finance
consumer redress scheme, continued regulatory
developments, macroeconomic volatility and the change
execution risk associated with modernising our IT estate and
simplifying our operating model are likely to remain key areas of
focus. The Committee will continue to oversee management's
actions to simplify processes and systems, enhance control
effectiveness and support the group's resilience.
Patricia Halliday
Chair of the Risk Committee
29 September 2026
Close Brothers Group plc Annual Report 2026
134
Role of the Committee
To assist the Board in its oversight of risk and ensure a
supportive risk culture is fully embedded.
Membership
Patricia Halliday (Chair), Kari Hale, Tracey Graham,
Tesula Mohindra, Mark Pain and Sally Williams.
Other regular attendees by invitation
Chairman of the Board, Executive Directors, Group Head
of Internal Audit, Group Chief Risk Officer, General
Counsel and Company Secretary, Group Head of Non-
Financial Risk, external auditor.
2026 activities
• Ongoing oversight of the implication of the FCA’s
motor finance consumer redress scheme, including
operational readiness plans.
• Continued oversight of FCA requirements and their
impact on regulated lending portfolios.
• Further strengthening the group’s operational
resilience, with enhancements made to enhance
incident response and reduce customer impact.
• Review of capital adequacy and oversight of the
group's readiness for implementation of the Basel 3.1
final rules.
• Continued oversight of the planning of the group’s
technology strategy.
Meetings
• Number of scheduled meetings: Seven
• For details of attendance, see page 113
Key responsibilities
The Risk Committee’s principal roles and responsibilities are
to support the Board in its oversight of risk management
across the group. The identification, management and
mitigation of risk is fundamental to the success of the group.
The Risk Committee also plays an important role in setting
the tone and culture that promotes effective risk
management across the group. The Risk Committee’s key
responsibilities are to:
• oversee the maintenance and development of a supportive
culture and “tone from the top” in relation to the
management of risk;
• review the group's risk appetite and recommend to the
Board for approval;
• monitor the group’s risk profile against the prescribed
risk appetite;
• review the effectiveness of the risk management
framework in ensuring that key risks are identified and
appropriately managed;
• provide risk input to the alignment of remuneration with
performance against risk appetite (through the
Remuneration Committee);
• undertake a robust assessment of both the principal and
emerging risks facing the group; and
• review reports from the risk and compliance functions on
the effectiveness of the processes that support the
management and mitigation of those risks.
Interaction with other committees
The Risk Committee jointly oversees, along with the Audit
Committee, the recommendations of the group’s internal and
external auditors and the effectiveness of the group’s internal
control and risk management systems. It also provides
advice and input to the Remuneration Committee on
remuneration policies and performance objectives.
Overview of main activities during the year
The Committee receives a report from the Chief Risk Officer
at each meeting to focus discussion on the key strategic,
principal and emerging risks. A clear forward-looking agenda
is maintained, with meetings structured to facilitate effective
debate, challenge and oversight of key risk matters.
At each regular meeting, the Committee has:
• reviewed and assessed the group’s emerging and principal
risks;
• reviewed and discussed any material risk events;
• reviewed and monitored the group’s risk profile in respect
of performance against risk appetite, risk trends, consumer
outcomes, emerging risks and risk concentrations; and
• received updates in relation to compliance and regulatory
matters.
During the year, the Committee considered the wide range of
evolving risks facing the group to help ensure that risks were
managed within the Board-approved risk appetite while
supporting delivery of the group’s strategic objectives.
Focused reviews were undertaken throughout the year to
examine key risk topics in greater detail and assess
associated management actions, controls and areas for
further enhancement. The Committee continued to align its
agenda with supervisory priorities and relevant regulatory
initiatives. It oversaw delivery of actions arising from the
FCA’s Premium Finance Market Study, which assessed the
premium finance market in relation to consumer outcomes
and fair value rules. These actions have been materially
completed, with embedding of the changes ongoing.
The Committee also maintained oversight of the risk profile
associated with strategic initiatives and transformation
activity across the group. This included change execution
risk, technology transformation and business simplification
programmes, with the aim of keeping the risk and control
environment aligned to risk appetite as the group delivers its
strategy.
The Committee and the Board have continued to assess the
potential impacts of the FCA’s motor finance consumer
redress scheme and the possible outcomes of legal
challenges to that scheme. In parallel, management
progressed preparations to support operational readiness for
the scheme.
Credit risk remained a core area of focus, with the
Committee receiving focused analysis as part of a rolling
programme of portfolio reviews. Oversight of key lending
portfolios, including motor, property, premium finance,
energy and invoice finance, has been a regular feature of the
Risk Committee agenda. While there remains a risk that the
continued macroeconomic uncertainty could lead to higher
future credit losses, the credit quality of the loan book
remains robust, supported by disciplined application of
prudent lending criteria and risk appetite.
Good customer outcomes remained a primary activity of the
Committee throughout the year. The Committee oversaw the
effectiveness of conduct risk controls, received additional
deep dives on developing conduct risk matters and reviewed
regular monitoring reports on customer outcomes. On behalf
of the Board, it reviewed and approved management’s
annual assessment of consumer outcomes and associated
improvement plans.
The Committee has also spent time this year considering
enhancements to the overall control environment to
strengthen alignment with Provision 29 of the UK Corporate
Governance Code 2024, which will apply for the financial
year commencing 1 August 2026. These enhancements
provide an uplift in the maturity of the group’s systems for
identifying, managing and reporting risk.
The Committee oversaw the group’s readiness for
implementation of the Basel 3.1 final rules, including
management’s assessment of the potential impact on the
group’s CET1 capital ratio.
Operational resilience remained an important area of
oversight. The Committee reviewed management’s progress
against regulatory expectations relating to important
business services and impact tolerances. The year’s self-
assessment demonstrated continued progress in embedding
operational resilience into business-as-usual activity,
including enhanced management information and improved
visibility of planned change to support faster incident
response and reduce customer impact.
Similarly, given the increasing sophistication of cyber threats,
the Committee maintained enhanced oversight of cyber
security and cyber resilience. This included reviewing the
group’s cyber security priorities against the external threat
environment and control maturity, and monitoring
refinements to security incident and event monitoring. These
activities are intended to strengthen the group’s ability to
prevent, detect and respond to cyber events, while
supporting continued progress in control effectiveness,
cloud security and rationalisation of the security vendor
landscape.
The Committee received updates on the group's framework
for the governance and oversight of AI capabilities and
reviewed management's approach to ensuring that AI-
related risks remain appropriately identified, assessed and
Strategic report
Governance report
Financial statements
135
controlled as the group explores opportunities to deploy AI-
enabled solutions in support of its strategic objectives.
Climate and sustainability-related risks remained areas of
focus. During the year, the Committee approved
management’s assessment of the materiality of climate risks
and the associated action plan, aligned to PRA supervisory
expectations. The assessment demonstrated progress in
embedding climate risk considerations within the group’s
wider risk management framework. The Committee also
continued to consider the links between culture, risk and
remuneration, providing input to the Remuneration
Committee so that risk behaviours and the management of
operational risk incidents are appropriately reflected in
performance and reward decisions.
Looking ahead to 2027
Looking ahead, the Committee will continue to support the
Board in overseeing the group’s risk profile and the ongoing
embedding of the risk management and internal control
framework.
Key areas of focus are expected to include motor finance
consumer redress, Basel 3.1 implementation, credit quality,
customer outcomes, operational resilience, cyber security,
strategic transformation, regulatory change, change
execution risk and the continued enhancement of the
group’s control environment.
The Committee will maintain its commitment to robust
governance, proactive risk management and effective
challenge, helping to ensure that the group remains resilient
and well positioned to respond to emerging risks while
supporting delivery of its strategic objectives.
Committee effectiveness
In accordance with the UK Corporate Governance Code, the
performance of the Risk Committee was assessed as part of
the Board performance review, which concluded that the
Committee continues to operate effectively and has
executed its responsibilities in line with its terms of
reference. It is considered appropriately constituted and has
access to sufficient resources to enable it to carry out its
duties. A full report on the Board performance review is on
pages 115 and 116.
Risk Committee report continued
Close Brothers Group plc Annual Report 2026
136
Directors’ remuneration report
Tracey Graham
Chair of the Remuneration Committee
Dear shareholder
I am pleased to present the Directors’ Remuneration Report
for the 2026 financial year. I would like to thank my fellow
Committee members for their support and contribution to the
work of the Committee during the year.
This report sets out the pay decisions that the Committee
has taken for the year, including how we implemented the
Remuneration Policy ("the Policy") this year, and how we
intend to operate the Policy over the coming year.
In 2024 we implemented a Director’s Remuneration Policy
that included flexibility to operate an interim restricted stock
incentive model, replacing both the annual bonus and
performance share award grant under the Long-Term
Incentive Plan. We adopted this approach given the difficulty
of setting meaningful performance targets in the context of
the FCA’s review of historical motor finance commission
arrangements. This interim pay model was strongly
supported by our shareholders when introduced at the 2024
AGM. Our Policy was approved with a 94.9% vote in favour
at the 2024 AGM, with support on our advisory remuneration
vote at the 2025 AGM of 99.8%.
Recognising the ongoing uncertainty posed by the legal
challenges to the FCA's redress scheme, setting robust and
meaningful performance metrics for our ‘business as usual’
annual bonus and performance-based LTIP remains a
challenge. The Remuneration Committee therefore decided
to continue operating our interim restricted stock incentive
model for the 2027 financial year. We consulted on the
proposed extension of the restricted stock model for the
2027 financial year by engaging a number of our significant
shareholders, with the feedback received supporting the
proposed approach.
Our Remuneration Policy is due for renewal at the 2027
AGM, at which point we intend to revert to a model which
includes performance-based incentive plans to align with
shareholders.
Strategic report
Governance report
Financial statements
137
Meetings
• Number of scheduled meetings: Five
• For details of attendance, see page 113
Role of the Committee
To assist the Board in its oversight of the group’s
remuneration framework, remuneration of the Board and
senior executives, and key remuneration decisions.
Membership
Tracey Graham (Chair), Mike Biggs, Mark Pain and
Patricia Halliday.
Other regular attendees by invitation
Chief Executive, Group Head of Human Resources,
Head of Reward & HR Infrastructure, General Counsel
and Company Secretary, external advisor.
Interaction with other committees
The Remuneration Committee works with the Audit
Committee and Risk Committee chairs on the design
and implementation of remuneration policies and the
determination of remuneration outcomes.
This report sets out our approach to remuneration for
the group’s Executive Directors and employees for the
2026 financial year.
The Directors’ Remuneration Report is divided into
three sections:
• Annual Statement from the Remuneration Committee
Chair – pages 137 to 139
• Annual Report on Remuneration – pages 140 to 148
• Summary of Directors’ Remuneration Policy – pages
149 to 151
2026 activities
• Consulted over 20 of our major shareholders on the
proposed extension of the restricted stock model.
• Conducted the 2026 annual compensation review for
Executive Directors and the wider workforce.
• Undertook regulatory matters including Material Risk
Takers framework, annual internal audit of
remuneration and group risk adjustment.
How the group performed during the 2026
financial year
Overall, the group reported a statutory operating loss before
tax of £60.3 million (2025: statutory operating loss before tax
of £122.4 million), reflecting a number of adjusting items, in
particular, an increase to the provision in respect of motor
finance commissions by £164.7 million, which now stands at
c.£320 million and increased restructuring costs of £14.3
million (2025: £2.3 million).
On an adjusted basis, excluding the impact from adjusting
items and discontinued operations, the group's operating
profit decreased 17% to £120.3 million (2025: £144.3
million), and return on average tangible equity ("RoTE"),
reduced 160 basis points to 5.5% (2025: 7.1%), largely
reflecting the repositioning of the business and prevailing
market conditions. The group achieved a CET1 capital ratio
of 14.1%, significantly above our applicable regulatory
minimum of 10.3%.
This year progress has been made in transformation
activities as the group exited non-core activities, and
repositioned business lines. The executive team remain
focused on delivering the strategic priorities: simplify,
optimise, and grow. With the simplification of the business
largely complete, Close Brothers are firmly in the
optimisation and growth stage.
Close Brothers continues to serve their customers, deliver
excellent service, provide specialist expertise and build
strong, lasting relationships. They are a trusted partner to UK
SMEs and millions of customers.
Executive Director remuneration outcomes for
the 2026 financial year
The Committee decided to keep the interim restricted stock
incentive model in place for the 2026 financial year.
Therefore, the Executive Directors were not eligible for an
annual bonus for 2026.
The 2023 LTIP awards were based on return on average
tangible equity (“RoTE”) (30%), adjusted EPS growth (20%),
relative TSR (20%) and a scorecard of risk management
objectives (30%). The financial metrics were not met,
reflecting the impact of the legacy issues and strategic
change that crystallised in the performance period. The risk
management objectives over the three years to 2026 were
partially met. This would have resulted in an LTIP vesting of
16.7% of the maximum opportunity. However, in recognition
of the shareholder experience, and in agreement with a
recommendation from the Chief Executive, the Committee
has determined that there will be nil vesting on the
2023-2026 LTIP. Further details are set out on page 143.
The Committee decided to continue operating our interim
restricted stock incentive model for the 2026 financial year.
Our approach to the structure of the award will be
unchanged from the 2025 financial year:
• The restricted stock award replaces both the annual bonus
and performance share award under the LTIP;
• The award will be subject to performance underpins as
detailed on page 145;
• The restricted stock award will vest 100% after year three,
subject to assessment against the performance underpins;
The entire award will then be subject to a two-year holding
period; and
• Clawback periods will continue to be seven years,
extendable to 10 years.
The Committee reviewed the award value for both Mike
Morgan and Fiona McCarthy and determined that Mike
Morgan's will be 80% of salary (£774,400), and Fiona
McCarthy's will be 70% of salary (£350,000). These awards
are at or below the maximum level of 80% of salary included
within the Policy. For reference, the “ordinary course”
incentive opportunity under the annual bonus and LTIP is
220% of salary.
The Committee believes this approach will continue to
achieve the following objectives:
• retain and motivate the Executive Directors in their roles
and ensure they are focused on executing our strategy and
protecting our valuable franchise;
• incentivise and reward stewardship of the business during
this period of uncertainty; and
• increase the Executive Director’s equity stake in the
business in the long-term interests of all of our
stakeholders.
As set out in our shareholder consultation during the year,
the Remuneration Policy is due for renewal at the 2027 AGM,
at which point we intend to revert to a model which includes
performance-based incentive plans to align with
shareholders.
Notwithstanding the strong performance of the Executive
Directors in the year, the Committee agreed that they will not
receive salary increases for the 2027 financial year.
Supporting the wider workforce
The Committee’s aim is to always consider the wider
workforce, our shareholders and other stakeholders by
taking a fair, prudent and balanced approach to remuneration.
The Committee is particularly focused on ensuring that Close
Brothers supports its broader workforce and demonstrates
its ethos as a responsible business. We are committed to
paying all staff at or above the national living wage, which is
in excess of the national minimum wage.
Directors’ Remuneration report continued
Close Brothers Group plc Annual Report 2026
138
While remaining focused on ensuring a balanced cost profile
across the group, the average salary increase for the wider
workforce for the 2027 financial year is 2.4%. Larger base
salary uplifts were targeted at more junior staff to ensure
those most susceptible to the economic environment are
being protected.
In 2026 we have remained mindful of the need to retain and
motivate our talented workforce to continue to protect the
franchise, support our customers and to operate the
business within our risk appetite. As such, the Committee
decided to continue to fund the bonus pool for wider
colleagues albeit at a lower level than prior years. While the
Committee recognises the shareholder context, including the
suspension of the dividend, the Committee agreed
maintaining some level of bonus is important for the
sustainable retention of colleagues and to support growth in
the future.
We recognise the benefits and improved corporate decision
making in a diverse and balanced workforce. Our
commitment to closing the gender pay gap centres on
increasing female representation at all levels, supported by
targeted representation goals and development
programmes. This commitment extends to broader inclusion
initiatives to ensure fairness and equality for all. We actively
participate in various inclusion charters and partnerships,
leveraging external expertise to inform our strategies. Eight
executive-sponsored inclusion networks organise internal
events and initiatives to deliver on our broader inclusion
commitments. Employee feedback consistently reflects a
positive perception of our inclusive environment, with 92% of
colleagues in our 2026 opinion survey stating they feel
included, and we remain dedicated to fostering a workplace
where everyone feels valued and proud to work for us.
Looking ahead – key focus areas for the
Remuneration Committee for 2027
The Committee intends to continue its openness to dialogue
with shareholders in the coming year, recognising that pay
remains a focus for our investors.
We will continue to consider the experiences of colleagues,
our shareholders and other stakeholders and to remunerate
executives fairly and appropriately. We remain committed to
a responsible approach to executive pay, as I hope this
Directors’ Remuneration report demonstrates.
I hope that you will find this report on the Directors’
remuneration accessible and clear, and that you agree with
the decisions we have taken, which balance the interests of
all stakeholders. I look forward to receiving your support on
the Directors’ Remuneration report at the forthcoming AGM.
Tracey Graham
Chair of the Remuneration Committee
29 September 2026
Strategic report
Governance report
Financial statements
139
Annual Report on Remuneration
Key responsibilities
The Committee’s key responsibilities are to:
• review and determine the total remuneration packages of Executive Directors and other senior executives, including group
Material Risk Takers and senior control function staff in consultation with the Chairman and Chief Executive and within the
terms of the agreed Policy;
• approve the design and targets of any performance-related pay schemes operated by the group;
• review the design of all-employee share incentive plans;
• ensure that contractual terms on termination and any payments made are fair to the individual and the group, that failure is
not rewarded and that a duty to mitigate risk is fully recognised;
• review any major changes in employee benefits structures throughout the group;
• ensure that the remuneration structures in the group are compliant with the rules and requirements of regulators, and all
relevant legislation;
• ensure that provisions regarding disclosure of remuneration are fulfilled; and
• seek advice from group control functions to ensure remuneration structures and annual bonuses are appropriately aligned to
the group’s risk appetite.
Remuneration Committee effectiveness
In accordance with the UK Corporate Governance Code, the performance of the Committee was assessed as part of the
Board performance review, described on pages 115 and 116, which concluded that the Committee continues to operate
effectively and has executed its responsibilities in line with its terms of reference. It is considered appropriately constituted and
has access to sufficient resources to carry out its duties.
Membership activity in the 2026 financial year
There were five meetings of the Committee held during the year. There is a standing calendar of items which is supplemented
by other significant issues that arise during the year. The key matters addressed during the year were as follows:
Remuneration Policy and disclosures
Approve the annual remuneration governance model
•
Approve Total Reward Principles
•
Approve Remuneration Policy Statement for 2025
•
Approve Directors’ Remuneration Report and the remuneration
section of the Pillar 3 disclosure for 2025
•
Review and approve of Directors’ Remuneration Policy for 2025
•
Approve UK Gender Pay Gap submission
•
Risk and reward
Review and approve risk-adjustment process/outcomes
•
•
•
•
Approve Material Risk Takers for 2026
•
•
•
•
Annual remuneration discussions
Approve executive director compensation for 2025
•
Approve proposed 2025 compensation for Material Risk Takers
•
Approve year-end all-employee group-wide salary and bonus
proposals for 2025
•
Approve 2022 group LTIP vesting
•
Approve of medium and long-term awards
•
Review group LTIP non-financial targets for 2026
•
Approve bonus funding approach to year-end compensation
•
Approve group LTIP financial and non-financial targets for 2026
•
Approval of executive directors compensation for 2026
•
Review year-end all-employee group-wide salary and bonus
proposals for 2026
•
Review risk management objectives for 2023 group LTIP vesting
•
Review formulaic incentive schemes and approval of schemes for
2027
•
•
Committee remit and effectiveness
Review terms of reference
•
August
2025
September
2025
January
2026
May
2026
July
2026
Directors’ Remuneration Report continued | Annual Report on Remuneration
Close Brothers Group plc Annual Report 2026
140
UK Corporate Governance Code
We continue to be compliant with the executive pay provisions of the 2024 UK Corporate Governance Code. Our pay
arrangements are also consistent with the following principles set out in the Code:
Clarity
This Directors’ Remuneration Report provides open and transparent disclosure of our executive
remuneration arrangements for our internal and external stakeholders.
Predictability
Our incentive arrangements contain maximum opportunity levels with outcomes varying depending on
the level of performance achieved against specific measures. The charts on page 160 of the 2024
Annual Report provides estimates of the potential total reward opportunity for the executive directors
under the Policy.
Simplicity and
alignment to
culture
Under our ordinary course Policy, incentive arrangements for our executives are straightforward, with
individuals eligible for an annual bonus and, at more senior levels, a single performance-based long-
term incentive plan. As part of the Policy approved at the 2024 AGM, an interim pay model based on
restricted stock may be operated in lieu of an annual bonus and a grant of performance-based LTIP.
Performance measures or underpins used in these plans are designed to support delivery of the group’s
key strategic priorities and our commitment to adopt a responsible, sustainable business model, in line
with our purpose and values.
Proportionality
and risk
Our variable remuneration arrangements are designed to provide a fair and proportionate link between
group performance and reward. In particular, partial deferral of the annual bonus into shares, five-year
release periods for LTIP awards and stretching shareholding requirements that apply during and post-
employment provide a clear link to the ongoing performance of the group and therefore long-term
alignment with stakeholders. We are also satisfied that the variable pay structures do not encourage
inappropriate risk-taking. Notwithstanding this, the Committee retains an overriding discretion that
allows it to adjust formulaic annual bonus and/or LTIP/restricted stock outcomes so as to guard against
disproportionate out-turns. Malus and clawback provisions also apply to both the annual bonus and
LTIP/restricted stock and can be triggered in circumstances outlined in the Policy.
Advice
During the year under review and up to the date of this report, the Committee consulted and received input from the Chairman
of the Board, the Chief Executive, the Group Head of Human Resources, the Head of Reward & HR Infrastructure, the Group
Chief Risk Officer and the General Counsel and Company Secretary. Where the Committee seeks input from employees, this
never relates to their own remuneration.
The Committee’s remuneration advisers are Deloitte LLP (a member of the Remuneration Consultants Group) who were
appointed by the Committee following a competitive tendering process. During the year, separate teams within Deloitte
provided advice and support in a range of areas, including regulatory compliance. The Committee is satisfied that the provision
of these other services does not affect the objectivity and independence of the remuneration advice provided by Deloitte as the
other services are unrelated to reward matters. Total fees paid to Deloitte in respect of remuneration advice were £42,350
during the 2026 financial year, calculated on a time and material basis.
Statement of voting on the Directors’ Remuneration Policy at the 2024 AGM
For
Against
Number of
abstentions
Directors’ Remuneration Policy
94.9%
5.1%
85,931
Statement of voting on the Directors’ Remuneration Report at the 2025 AGM
For
Against
Number of
abstentions
Directors’ Remuneration Report
99.8%
0.2%
25,915
Implementation of the Policy in 2026
The single total figure of remuneration for Executive Directors for the years ended 31 July 2026 and 31 July 2025 is set out in
the tables below. (Audited1)
Mike Morgan
968
–
26
97
–
–
1,091
Fiona McCarthy3,4
460
–
4
41
–
28
533
2026
Salary
£’000
Acting up
allowance
£’000
Benefits
£’000
Pension
£’000
Annual
bonus2
£’000
Performance
awards
£’000
Total
remuneration
£’000
Strategic report
Governance report
Financial statements
141
Salary
£’000
Acting up
allowance
£’000
Benefits
£’000
Pension
£’000
Annual
bonus2
£’000
Performance
awards5
£’000
Total
remuneration
£’000
Mike Morgan5
807
137
20
80
–
–
1,044
Adrian Sainsbury6
418
–
12
42
–
–
472
2025
1. All disclosures in the Directors’ Remuneration Report are unaudited unless otherwise stated.
2. 60% of Executive Directors annual bonus is deferred into shares.
3. Fiona McCarthy joined the board on 29 August 2025. Her salary, benefits and pension have been pro-rated accordingly.
4. Fiona McCarthy's performance awards were granted before she was appointed to the board. The shares were conditional on achieving a minimum
performance rating of strong and the company achieving a CET1 of at least 1% above the regulatory minimum, calculated on a standardised basis.
5. Mike Morgan received an annual acting up allowance of £423,500, that was time pro-rated whilst in the interim Chief Executive role for the period
10 September 2024 to 6 January 2025. Mike received an annual salary of £583,000 and £968,000 whilst in the roles of Group Finance Director and
Chief Executive respectively that were time pro-rated accordingly.
6. Adrian Sainsbury stepped down as Group Chief Executive and an Executive Director of the group on 6 January 2025; his remuneration including salary,
benefits and pension has been time pro-rated accordingly.
Link between reward and performance
During the 2026 financial year, the group reported a statutory operating loss before tax of £60.3 million (2025: statutory
operating loss of £122.4 million), reflecting a number of adjusting items, in particular, an increase to the provision in respect of
motor finance commissions of £164.7 million, which now stands at c.£320 million, and increased restructuring costs of £14.3
million (2025: £2.3 million). On an adjusted basis, excluding the impact from adjusting items and discontinued operations, the
group’s operating profit decreased 17% to £120.3 million (2025: £144.3 million), and return on average tangible equity
("RoTE"), reduced 160 basis points to 5.5% (2025: 7.1%), largely reflecting the repositioning of the business and prevailing
market conditions.
Across our lending divisions, net interest margin remained robust at 6.9%, in line with guidance of slightly below 7% (2025:
7.2%), and credit performance remained resilient, with a bad debt ratio of 1.0% (2025: 1.0%), in line with guidance of below
our long-term average of 1.2%.
The Group maintained strong capital, funding and liquidity positions. The group’s CET1 capital ratio was 14.1% at 31 July
2026, comfortably above our medium target of 12-13%, and significantly above our applicable regulatory minimum of 10.3%.
This year, progress has been made in transformation activities as the group exited non-core activities, and repositioned
business lines. The executive team remain focused on delivering our strategic priorities; simplify, optimise, and grow. With the
simplification of the business largely complete, Close Brothers are firmly in the optimisation and growth stage. The group
delivered c.£36 million of annualised cost savings in the 2026 financial year, ahead of schedule and substantially higher than
the c.£25 million latest target. During the course of the year, the loan book reduced in the first half, and returned to growth in
the second half, closing the year flat on the 2025 financial year and reflecting the planned exit of selected personal lines in
Premium Finance, and challenging conditions within Property, offset by growth across the other lending divisions.
Given the continued uncertainty regarding the outcome of the legal challenges to the FCA’s motor finance consumer redress
scheme and any potential financial impact, the group will not pay a final dividend on its ordinary shares for the 2026 financial
year.
With regard to the 2023 LTIP, applying the performance conditions would have resulted in the LTIP vesting at 16.7% of the
maximum opportunity. However, in recognition of the shareholder experience, and in agreement with a recommendation from
the chief executive, the Committee determined that the award should not vest.
Additional disclosures on the single total remuneration figure for Executive Directors table (Audited)
The per annum salaries paid during the year are as shown in the single total remuneration figure table above. When reviewing
salary levels, the Committee takes into account the individual’s role and experience, pay for the broader employee population,
market and external factors, where applicable. For the 2026 financial year, the Committee decided not to apply a salary
increase to the executive directors, in line with other members of the Executive Committee. The average salary increase
approved for the wider employee population was 2.3%.
Mike Morgan received an £18,000 allowance in lieu of a company car. Fiona McCarthy does not receive an allowance in lieu of
a company car. They also received private health cover. The discount to the share price on grant of SAYE options is included
in the year of grant. In line with disclosure requirements, taxable expenses are included.
Mike Morgan received a pension allowance and Fiona McCarthy received a combination of pension allowance and pension
contributions equivalent to 10% of base salary, in line with the upper limit contribution the general employee population can
elect to receive.
Directors’ Remuneration Report continued | Annual Report on Remuneration
Close Brothers Group plc Annual Report 2026
142
Salary
Benefits
Pension
The overall vesting of the 2023 LTIP grant is outlined in the table below.
Details of the overall vesting for the LTIP
RoTE2 (30% weighting)
10%
18%
7.3%
0.0%
Adjusted EPS growth3 (20% weighting)
10%
30%
(14.0)%
0.0%
Relative TSR (20% weighting)
at median
quartile4
at or above
upper quartile
below median
0.0%
Risk management objectives (“RMO”) (30% weighting)
n/a
n/a
55.6%
16.7%
Overall vesting assessment
16.7%
Discretionary adjustment
(100)%
LTIP overall vesting outcome
0.0%
Performance measure
Threshold target1
Maximum target
Actual achieved
Overall vesting
1. 25% of the awards vest for satisfying the threshold target.
2. Average over three-year performance period.
3. Over three years.
4. The peer group is FTSE 250 financial services companies.
As explained in the Committee Chair's letter, the financial metrics were not met and the risk management objectives over the
three years to 2026 were partially met. In recognition of the shareholder experience, and in agreement with a recommendation
from the Chief Executive, the Committee determined that there should be nil vesting on the LTIP.
Details of the assessment of the risk management objectives for the LTIP
The Committee considers it to be of critical importance that remuneration arrangements continue to incentivise discipline in the
management of the firm’s capital and balance sheet and in the delivery of the business model. The Committee undertakes a
robust assessment of performance against the risk management objectives to ensure that payments to Executive Directors are
fair and appropriate with consideration for individual and corporate performance. In doing so, the Committee assesses
performance against a number of key measures in making its determination.
Performance was assessed after each of the three years of the LTIP performance period, with each year’s review carrying a
weighting of one-third towards the overall vesting for the award, ensuring a fair assessment of progress over the three-year
period.
Year one and year two assessments were set out in the 2024 and 2025 Directors’ Remuneration Reports respectively. The year
three performance assessment is detailed below.
Year three performance assessment against risk management objectives
Risk and operational resilience: 10% of 30%
75%
Consumer
Duty
• Continued annual achievement
of outcome reviews and
maintenance to long-term goals.
• The Board supported annual assessment of outcomes,
informed by conduct monitoring and reporting.
On track
Corporate
governance
reforms
• Enhance the group’s internal
controls framework and make
material progress on alignment
with UK Corporate Governance
Code 2024 requirements.
• Work progressed well across multiple workstreams to
address Corporate Governance Code 2024
requirements.
• Company-wide investment in enhancing internal
controls documentation, testing and associated
attestations on track to enable relevant attestations.
On track
Cyber
security
• Achieve cyber security targets
for the group in line with rolling
target.
• Sustained the maturity and effectiveness of our cyber
security controls, with assessment confirming the
relevant scores remained in line with agreed targets.
• Conducted risk and threat-led prioritisation of further
investment areas to enable sustained capability.
On track
Operational
resilience
• Ensure full regulatory
compliance with operational
resilience requirements.
• Continue resilience testing and
ensure any new vulnerabilities
are addressed for FY 2026.
• Annual operational resilience self-assessment continues
to be in line with regulatory requirements.
• Republic of Ireland annual assessment also in place as
per local requirements.
• Previously identified vulnerabilities closed, in line with
UK regulatory requirements.
On track
Objective
Measured through reference to
Progress
Objective
achieved?
Strategic report
Governance report
Financial statements
143
Long-term performance awards
ESG: 10% of 30%
50%
Sustainability
• Define and publish transition
pathways to meet our net zero
ambition.
• Demonstrate measured
emissions reductions progress
towards 2030 net zero
intermediate targets.
• Green initiatives to materially
contribute to growth.
• In our efforts to align our climate positioning more
closely with our business-led strategy of supporting our
customers in their sustainability journeys, we continue
to:
– move away from intermediate emissions reduction
targets and instead, focus on providing support,
finance and expertise to help customers decarbonise
in ways that are practical and aligned to their own
pathways.
• Growth in the renewable energy and battery electric
vehicles market continues to be led by customer
demand, ensuring our ambitions align closely with our
customers’ transition journeys.
On track
People
• Maintain diversity through
meeting defined representation
targets for female senior
managers and managers from
an ethnic minority background:
– 36% female senior managers.
– 14% managers from an
ethnic minority background.
• 35% female senior managers at 31 July 2026.
• 15% managers from an ethnic minority background at
31 July 2026.
On track
Financials: 10% of 30%
75%
Capital
• To maintain a strong and
prudent capital position, in line
with the group's medium-term
CET1 capital target range of
12% to 13%.
• The group's CET1 capital ratio was 14.1% at 31 July
2026 (31 July 2025: 13.8%), significantly above our
applicable regulatory minimum of 10.3%.
Ahead of
track
Dividend
• Maintain a progressive dividend
that is sustainable over the
medium term.
• Given the continued uncertainty regarding the outcome
of the legal challenges to the FCA's motor finance
consumer redress scheme and any potential financial
impact, the group will not pay a final dividend on its
ordinary shares for the 2026 financial year.
Behind
track
Liquidity
• Maintain a prudent amount of
liquid assets over the period to
FY 2026.
• Maintain a prudent level of
headroom to LCR.
• Treasury assets reduced 37% to £1.8 billion at 31 July
2026 (31 July 2025: £2.8 billion).
• We continue to exceed the LCR regulatory
requirements, with a 12-month average LCR to 31 July
2026 of 1,113% (31 July 2025: 1,012%).
Ahead of
track
Funding
• Maintain a prudent amount of
term funding.
• Maintain an appropriate net
stable funding ratio.
• We have continued to maintain a prudent maturity
profile, with surplus tenor of allocated funding of four
months at 31 July 2026.
• The four-quarter average NSFR to 31 July 2026 was
144.0% (31 July 2025: 145.9%).
On track
Objective
Measured through reference to
Progress
Objective
achieved?
The table below summarises the Committee’s assessment of performance against the risk management objectives after each
of the three years of the LTIP performance period.
Capital and balance sheet management
37.5%
75.0%
75.0%
62.5%
Risk and operational resilience
75.0%
50.0%
75.0%
66.7%
ESG
37.5 %
25.0%
50.0%
37.5%
Overall vesting1
50.0%
50.0%
66.7%
55.6%
Element
Year one
assessment
Year two
assessment
Year three
assessment
Overall
vesting
1. The overall vesting percentage is calculated on the average of the overall vesting per element per year.
Implementation of the Policy in 2027
Chief Executive – Mike Morgan
£968,000
0%
Group Chief Finance Officer – Fiona McCarthy
£500,000
0%
Salary effective
from 1 August
2026
Increase
Base salaries were determined with reference to the Executive Director’s role, increases for the broader population and
external factors. For the 2027 financial year, the Committee has decided not to apply a salary increase to the Chief Executive
Directors’ Remuneration Report continued | Annual Report on Remuneration
Close Brothers Group plc Annual Report 2026
144
Base salary
and Group Chief Finance Officer, in line with other members of the Executive Committee. The average salary increase
approved for the wider employee population is 2.4%.
Mike Morgan’s allowance in lieu of pension and Fiona McCarthy’s combination of pension allowance and employer pension
contributions will be 10% of base salary, in line with the upper limit contribution the general employee population can elect to
receive. The Executive Directors will also receive benefits in line with those outlined in the Remuneration Policy table on page
149. There will be no other increases to allowances or benefits other than any potential increase in the cost of providing them.
2026 restricted stock award (for the 2027 to 2029 cycle)
The proposed 2026 restricted stock award due to be granted in October 2026 is shown in the table below.
2026 restricted stock award
£774,400
£350,000
2026 restricted stock award as a percentage of 2027 salary
80%
70%
Chief Executive
Mike Morgan
Group Chief
Finance Officer
Fiona McCarthy
As advised in the Committee Chair’s letter, in lieu of the “ordinary course” annual bonus and performance share LTIP, for 2026,
a restricted stock award will be granted over shares with a value at grant of £774,400 for the Chief Executive and £350,000 for
the Group Chief Finance Officer. These are at or below the maximum opportunity of 80% of their base salary at 80% and 70%
respectively. For reference, the combined “ordinary course” annual bonus and performance share LTIP opportunity is 220% of
salary.
The award will be subject to the following performance underpins:
• Individual: At least strong personal performance rating as rated by the Chairman of the Board in consultation with the Board;
• Financial: Company achieving a CET1 of at least 1% above regulatory requirement, calculated on a standardised basis;
• Non-financial: Satisfactory progress against strategic objectives designed to promote the long-term success of the business,
as judged by the Chairman of the Board in consultation with the Board; and
• Risk: No material regulatory censure relating to the Executive Director’s time in office.
Consistent with the current Policy and risk adjustment framework, the Committee will continue to have overriding discretion to
adjust vesting outcomes where it considers this appropriate taking into account the wider stakeholder experience. While the
significant discount is intended to proactively address the risk of potential windfall gains, the Committee will nonetheless retain
discretion on vesting outcomes in the event of a significant increase in our share price to ensure the value delivered to the
Executive Directors is appropriate in the context of the overall business performance and the wider stakeholder experience.
The restricted stock awards will vest 100% after year three subject to assessment against the performance underpins. 100%
of the award will also be subject to a two-year holding period.
Clawback periods will continue to be seven years, extendable to 10 years.
Relative spend on pay
The following table shows the total remuneration paid compared to the total distributions to shareholders. No dividend will be
paid in 2026, and the decrease in remuneration paid to employees reflects the reduction in headcount and performance-driven
bonuses.
Remuneration paid
230.6
238.4
(3.3)%
Distributions to shareholders1
–
-
-
2026
£ million
2025
£ million
Percentage
change
1. For the 2025 and 2026 financial years, no dividend was paid.
Pay ratios
The table below compares the Chief Executive’s single total remuneration figure to the remuneration of the group’s UK
employees at 31 July, over the last seven financial years. The Committee is satisfied that the median ratio is consistent with the
pay, reward and progression policies for our employee population.
The ratio for 2026 has marginally decreased since 2025; however, the median pay ratio has been similar over the last four
years. This year’s reduction is largely as a result of no 2023 LTIP award vesting.
2026
A
26:1
16:1
11:1
£42,324
£36,850
£66,323
£57,000
£99,953
£86,700
2025
A
27:1
17:1
11:1
£39,952
£33,635
£63,995
£57,096
£98,687
£80,836
2024
A
31:1
19:1
12:1
£38,440
£31,500
£61,270
£55,700
£96,856
£61,730
2023
A
29:1
18:1
11:1
£36,093
£30,000
£59,000
£50,000
£92,969
£72,600
2022
A
48:1
28:1
17:1
£33,571
£26,314
£56,952
£40,983
£93,459
£85,000
2021
A
79:1
37:1
29:1
£32,437
£28,820
£54,729
£38,500
£89,927
£70,000
2020
A
64:1
38:1
23:1
£32,194
£27,167
£54,245
£36,950
£90,029
£75,000
Year
Method
25th
percentile
Median
75th
percentile
Lower quartile employee
Median employee
Upper quartile employee
Total
remuneration
Salary
Total
remuneration
Salary
Total
remuneration
Salary
Strategic report
Governance report
Financial statements
145
Our ratios have been calculated using the most robust methodology option “A” prescribed under the UK Companies
(Miscellaneous Reporting) Regulations 2018. Under this option, the ratios are calculated using the following:
• the full-time equivalent salaries and allowances for employees in the UK;
• pensions and benefits paid during the financial years;
• annual bonus awarded for the financial years;
• actual and projected gains realised from exercising awards from taxable employee share plans;
• sales incentives paid during the financial years; and
• projection of vested performance awards.
The Chief Executive’s total remuneration over the past 10 years
The chart below illustrates the Chief Executive’s single total remuneration figure over the past 10 years and compares it to the
total shareholder return of the company’s shares and the FTSE 250 over this period. Further detail on the single total
remuneration figure outcomes and how variable pay plans have paid out each year is shown in the table below.
Preben Prebensen
Adrian Sainsbury
Mike Morgan
Close Brothers
FTSE 250 Index
Value of £1000 invested
on 31 July 2016
Chief Executive's single
total remuneration figure (£'000)
Single figure of
total remuneration
(£’000)
£3,995
£3,337
£2,541
£2,770
£2,043
£860
£1,720
£1,602
£1,053
£1,182
£472
£625
£1,091
Annual bonus
against maximum
opportunity
95 %
91%
86%
82%
40%
78%
78%
47%
0%
0%
0%
0%
0%
LTIP, SMP and
Matching Share
Award vesting6
68 %
51%
19%
30%
42%
40%
40%
21%
0%
22%
0%
0%
0%
Preben Prebensen
Adrian Sainsbury
Mike Morgan
2016
2017
2018
2019
2020
2021¹
2021²
2022³
2023
2024
2025⁴
2025⁵
2026
1. Preben Prebensen’s remuneration for the 2021 financial year was time pro-rated to 21 September 2020, the day he stepped down as Chief Executive.
2. Adrian Sainsbury was appointed Chief Executive on 21 September 2020 and his remuneration included in the single figure for the 2021 financial year
was time pro-rated accordingly.
3. The 2019 LTIP award vested in the 2022 financial year at 20.6%; the assessed outcome before the 25% discretionary reduction was 27.5%.
4. Adrian Sainsbury’s remuneration for the 2025 financial year was time pro-rated to 6 January 2025, the day he stepped down as Chief Executive.
5. Mike Morgan was appointed Chief Executive on 7 January 2025 and his remuneration included in the single for the 2025 financial year was time pro-
rated accordingly.
6. SMP and Matching Share Awards were last granted in the 2016 financial year.
Scheme interests granted during the year (Audited)
The face value and key details of the share awards granted in the 2026 financial year are shown in the table below. These were
all delivered as nil cost options. The share price used to calculate the number of shares was £4.9298, the average of the
middle market quotations for the five business days from and including the date of the company’s preliminary results
announcement on 30 September 2025.
Mike Morgan
PSA2,3
3 years
Yes
726
N/A
147,268
7 October 2028
Fiona McCarthy
PSA2,3
3 years
Yes
310
N/A
62,883
7 October 2028
Name
Award type1
Vesting period
Performance
conditions
Face value
£‘000
Percentage
vesting at
threshold
Number of
shares
Vesting end date
1. The awards are all delivered as nil cost options.
2. Performance underpins are detailed in the 2025 Annual Report on page 155.
3. PSAs have an additional two-year holding period.
External appointments
Mike Morgan is a non-executive director of Battersea Dogs & Cats Home and did not receive any fees during the Close
Brothers 2026 financial year.
Directors’ Remuneration Report continued | Annual Report on Remuneration
Close Brothers Group plc Annual Report 2026
146
31 July
2016
31 July
2017
31 July
2018
31 July
2019
31 July
2020
31 July
2021
31 July
2021
31 July
2022
31 July
2023
31 July
2024
31 July
2025
31 July
2025
31 July
2026
300
200
100
0
6,000
3,000
2,000
1,000
0
5,000
4,000
Payments to departing Directors and past Directors (Audited)
Adrian Sainsbury continued to receive his base salary, car and pension allowances and benefits until his notice period and
gardening leave ended on 8 April 2026. During the 2026 financial year, the value of his salary and car and pension allowances
was £746,854 and the value of his holiday pay and benefits were £111,916 and £4,005 respectively.
During the 2026 financial year, Adrian Sainsbury has called for his outstanding Deferred Annual Bonus Award relating to 2022
to cover tax liabilities. The total value of the awards on calling was £40,453 and the dividend paid was £9,960. In line with our
Remuneration Policy, Adrian will continue to build his shareholding and will be unable to sell shares until he either has reached
the minimum shareholding of 200% of base salary or after the two-year hold period following stepping down as an Executive
Director.
There were no other payments made to past Directors during the year other than vesting of outstanding share awards as
disclosed in previous remuneration reports.
Executive Directors’ shareholding and share interests (Audited)
The interests of the Directors in the ordinary shares of the group at 31 July 2026 are set out below:
Mike Morgan
454,888
125,778
5,232
10,611
389,639
295,473
Fiona McCarthy
234,963
4,308
8,996
–
80,196
–
Name
Shareholding
requirement1
Number of
shares owned
outright2
Outstanding options not subject
to performance conditions3
Outstanding options subject to
performance conditions4
2026
2026
2026
2025
2026
2025
1. Based on the closing mid-market share price of 425.6p on 31 July 2026.
2. This includes shares owned outright by closely associated persons and Share Incentive Plan.
3. This includes DSA and SAYE options.
4. This includes PSA and LTIP awards.
No Executive Director held shares that were vested but unexercised as at 31 July 2026. There were no changes in notifiable
interests between 1 August 2026 and 16 September 2026, other than the purchase of shares by Fiona McCarthy within the
Share Incentive Plan which increased her shareholding to 4,344 shares.
Executive Directors’ shareholding (Audited)
The chart below compares the current Executive Directors shareholding versus shareholding policy, as a percentage of salary.
At the end of the 2021 financial year, Mike Morgan exceeded the minimum requirement under the Directors’ Remuneration
Policy. Following the implementation of the compensation mix adjustments in response to CRD V in the 2022 financial year and
being promoted to Chief Executive in January 2025, Mike is building up his shareholding over a reasonable timeframe to meet
the revised minimum requirement. Mike has not sold shares since taking office, except to cover tax liabilities, and has no ability
to do so, until the threshold is met.
Following Fiona McCarthy's appointment to an Executive Director on 29 August 2025, she will build her shareholding up over a
reasonable timeframe to meet the minimum requirement under the Directors' Remuneration Policy.
Mike Morgan
Fiona McCarthy
Details of Executive Directors’ share exercises during the year (Audited)
Mike Morgan
2023 DSA
5,379
5,379
–
923.1
517.3
27,823
5,998
Fiona McCarthy
2021 LTIP
1,423
1,423
–
1,545.8
503.0
7,158
2,497
Name
Award type
Held at
1 August
2025
Called1
Lapsed
Market price on
award
p
Market price on
calling
p
Total value
on calling1
£
Dividends paid
on vested
shares
£
1. These are the actual number of shares and values realised on calling. Any variances in totals are due to rounding.
Notes to the details of Executive Directors’ share exercises during the year
The Deferred Share Award (“DSA”) is a mandatory deferral of a portion of the annual bonus.
The DSA and LTIP give Executive Directors the right to call for shares in the company from the employee benefit trust or
Treasury Shares, at nil cost, together with a cash amount representing accrued notional dividends thereon. They may be called
for at any time up to 12 months from the date of vesting. The DSA and LTIP awards may be forfeited in certain circumstances if
the Executive Director leaves employment before the vesting date. The value of the awards is charged to the group’s income
statement in the year to which the award relates for the DSA and spread over the vesting period for the LTIP award.
Details of Executive Directors’ option exercises during the year (Audited)
No Executive Director exercised options during the 2026 financial year.
Strategic report
Governance report
Financial statements
147
200%
55%
Policy
Actual
200%
4%
Policy
Actual
Single total figure of remuneration for Non-executive Directors (Audited)
Mike Biggs
300
–
–
–
13
313
300
–
–
–
21
321
Sally Williams
71
–
14
–
1
86
71
–
14
–
2
87
Mark Pain
71
–
14
34
1
120
71
–
14
34
1
120
Tesula Mohindra
71
–
14
–
1
86
71
–
14
–
1
86
Patricia Halliday
71
34
14
–
1
120
71
34
14
–
1
120
Tracey Graham
71
34
7
–
1
113
71
34
7
–
1
113
Kari Hale
71
34
7
–
1
113
71
34
7
–
3
115
Name
2026
2025
Basic
fee1
£’000
Committee
chair
£’000
Committee
member
£’000
Senior
Independent
Director
£’000
Benefits2
£’000
Total
£’000
Basic
fee1
£’000
Committee
chair
£’000
Committee
member
£’000
Senior
Independent
Director
£’000
Benefits2
£’000
Total
£’000
1. Non-executive Director fees were last increased with effect from 1 August 2021.
2. Benefits include travel-related expenses in respect of attendance at Board meetings which are taxable. Amounts disclosed have been grossed up using
the appropriate tax rate as the company pays the Non-executive Directors’ tax.
Notes to the single total figure of remuneration for Non-executive Directors
The fees payable to Non-executive Directors for the 2026 financial year are detailed in the below table. The Non-executive
Directors fees were reviewed during the 2026 financial year and no increases were determined. The Non-executive fees are
subject to a review during the 2027 financial year.
Chairman1
£300,000
Non-executive Director
£71,000
Supplements
Senior Independent Director
£34,000
Chair of Audit Committee
£34,000
Chair of Remuneration Committee
£34,000
Chair of Risk Committee
£34,000
Committee membership2
£7,000
Role
2026
1. The Chairman receives no other fees for chairmanship or membership of Board committees.
2. No fees are payable to the Chairman, or for membership, of the Nomination and Governance Committee.
Non-executive Directors’ share interests (Audited)
The interests of the Non-executive Directors in the ordinary shares of the company are set out below:
Mike Biggs
15,000
15,000
Sally Williams
17,529
5,910
Mark Pain
12,898
4,000
Tesula Mohindra
500
500
Patricia Halliday
500
500
Tracey Graham
1,000
1,000
Kari Hale
5,017
–
Name
Shares held
beneficially at
31 July 2026
Shares held
beneficially at
31 July 2025
There were no changes in notifiable interests between 1 August 2026 and 16 September 2026.
This report was approved by the Board of Directors on 29 September 2026 and signed on its behalf by:
Tracey Graham
Chair of the Remuneration Committee
Directors’ Remuneration Report continued | Annual Report on Remuneration
Close Brothers Group plc Annual Report 2026
148
Directors’ Remuneration Policy
The Directors’ Remuneration Policy was approved by shareholders at the 2024 AGM on 21 November 2024. The policy will
apply for three years up to the 2027 AGM.
The Remuneration Policy included the ability to make awards of Restricted Shares, reflecting the difficulty the business had in
setting targets.
In developing the Policy, input was sought from the management team, while ensuring that conflicts of interest were suitably
mitigated. An external perspective was provided by our major shareholders and independent advisers.
The policy can be read in full on pages 154 to 164 of the 2024 Annual Report, which is available at www.closebrothers.com/
investor-relations/investor-information/results-reports-and-presentations. A summary of the main elements of the
Remuneration Policy is set out in the table below.
Information on how the Remuneration Policy was applied in 2026 is included in the Annual Report on Remuneration section, on
pages 141 to 144.
Remuneration Policy for Executive Directors (“EDs”)
The below table sets out the “ordinary course” Directors’ Remuneration Policy
Base salary
Attracts and retains high
calibre employees.
Reflects the employee’s role
and experience.
Reflects the individual’s role and experience and external factors, as applicable. Paid
monthly in cash. Increases will generally not exceed those for the broader employee
population unless there is a change in role, responsibility or the regulatory environment.
Performance framework, recovery and withholding: Not applicable
Benefits
Enables the EDs to perform
their roles effectively by
contributing to their
wellbeing and security.
Provides competitive
benefits consistent with the
role.
Benefits may include private medical cover, health screening, life assurance, income
protection cover and an allowance in lieu of a company car. Other benefits may also be
provided in certain circumstances, such as relocation expenses.
Performance framework, recovery and withholding: Not applicable
Pension
Provides an appropriate and
competitive level of personal
and dependent retirement
benefits.
EDs receive a level of pension contribution (in the form of a cash allowance or contribution
to a pension arrangement) that is in line with the wider workforce.
Performance framework, recovery and withholding: Not applicable
Annual bonus
Rewards good performance.
Motivates employees to
support the group’s goals,
strategies and values over
both the medium and
long‑term.
Aligns the interests of senior
employees and executives
with those of key
stakeholders, including
shareholders, and increases
retention for senior
employees, through the use
of deferrals.
60% of the annual bonus will usually be deferred into shares (in the form of nil cost options
or conditional awards) and will usually vest in equal tranches over three years, subject to
remaining in service. The remaining annual bonus will be delivered immediately in cash. The
annual bonus is capped at 95% of base salary. At the Remuneration Committee’s
discretion, dividend equivalents will usually be paid in cash or additional shares when the
deferred awards vest.
Performance framework, recovery and withholding: Individual bonuses are determined
based on both financial and non-financial performance measures in the financial year,
including adherence to relevant risk and control frameworks. At the Remuneration
Committee’s discretion, an element of the bonus may also be based on personal
performance. At least 60% of the annual bonus opportunity will be based on financial
performance. The non-financial element will be determined based on performance
measured against a balanced scorecard, including (but not limited to):
• strategic objectives; and/or
• people and customer metrics; and/or
• risk, conduct and compliance measures.
The Remuneration Committee has overriding discretion to adjust vesting outcomes where it
considers appropriate. The cash element is subject to clawback and the deferred element is
subject to malus and clawback conditions.
Element and how it supports the
group’s short-term and long-term
strategic objectives
Operation and maximum payable
Strategic report
Governance report
Financial statements
149
Long-Term Incentive
Plan
Motivates executives to
achieve the group’s longer-
term strategic objectives.
Aids the attraction and
retention of key staff.
Aligns executive interests
with those of shareholders.
Awards are made in the form of nil cost options or conditional awards and usually vest after
three years subject to achieving performance conditions and remaining in service. On
vesting, awards will usually be subject to a further two-year post-vesting retention period
before options can be exercised by, or conditional awards paid to, EDs. EDs are eligible to
receive an annual award of shares with a face value of up to 125% of base salary, excluding
dividend equivalent.
Performance framework, recovery and withholding: Individual awards vest based on
performance against both financial and non-financial performance measures. At least 70%
of the award will be based on performance against financial measures. The remainder will
be based on non-financial performance. The Remuneration Committee has overriding
discretion to adjust vesting outcomes where it considers appropriate. LTIP awards are
subject to malus and clawback provisions.
Shareholding
requirement
Aligns the interests of
executives with those of
shareholders through building
a shareholding.
EDs are expected to build and maintain a holding of company shares equal to at least
200% of base salary. EDs will normally be expected to maintain a minimum shareholding of
200% of base salary for the first two years after stepping down as an ED.
Performance framework, recovery and withholding: Not applicable
Malus and clawback
Malus and clawback provisions apply to the variable pay that can be earned by EDs. The
specific circumstances in which malus and clawback can be applied are set out in our full
Policy on page 159 of the 2024 Annual Report, which is available on our website.
Element and how it supports the
group’s short-term and long-term
strategic objectives
Operation and maximum payable
Interim Remuneration Policy features – extraordinary circumstances
Restricted stock
Interim arrangement to retain
and motivate the EDs during this
period of uncertainty. Restricted
stock will increase the EDs’
equity stake and promote
stewardship to protect our
valuable franchise. This would
be in lieu of the normal course
annual bonus and performance
award LTIP grant in the financial
year.
Awards are made in the form of nil cost options or conditional awards and usually vest
after three years subject to achieving performance underpins and remaining in service. On
vesting, 100% of awards will usually be subject to a further two-year post-vesting
retention period before options can be exercised by, or conditional awards paid to,
executive directors. EDs are eligible to receive an annual award of shares with a face
value of up to 80% of fixed pay, excluding pension and benefits.
Performance framework, recovery and withholding:
Awards would be subject to a performance underpin, which would be assessed at
vesting.
The performance underpins will be based on financial and non-financial performance
metrics.
Consistency of Executive Directors’ remuneration with wider employee population
The pay and terms and conditions of employment of employees within the group were taken into consideration when setting
the Policy and pay of the executive directors. The Remuneration Committee does not formally consult with employees when
setting the Policy, although the employee opinion survey conducted every year includes remuneration as one of the topics
surveyed. The Remuneration Committee also receives feedback from engagement with, and communication to, employees on
matters relating to remuneration issues, which it uses to inform its broader approach to remuneration, including with respect to
the alignment between executive remuneration and the approach to compensation for employees across the group. The
Remuneration Committee frequently reviews a “Remuneration Dashboard” containing metrics, analysis and other information,
which the Committee uses as part of its decision-making, including as part of the annual compensation process. It covers a
wide range of areas throughout the year, such as workforce demographics, pay and reward at different levels across the
group, gender pay and SAYE participation.
The principles of remuneration are applied throughout the group and are designed to support the group’s key attributes across
our businesses, which are expertise, service and relationships. Remuneration structures and arrangements for all employees
are based on the individual’s role, experience, performance and relevant market practice.
Annual bonuses are based on role, business performance, market conditions and individual performance. These bonuses are
not capped; except for EDs and group and bank Material Risk Takers.
A limited group of senior employees typically receive performance award LTIP awards, generally on the same basis as the EDs,
but the maximum face value of these awards is generally materially lower. Restricted Stock awards will be granted in the
coming financial year to senior employees to reflect the current uncertainty impacting the group.
Members of the Executive Committee who are not EDs are required to build and maintain shareholdings of at least one times
base salary.
Employees receive the same level of pension contributions (in the form of a cash allowance or contribution to a pension
arrangement) as EDs.
Directors’ Remuneration Report continued | Directors’ Remuneration Policy
Close Brothers Group plc Annual Report 2026
150
All UK employees are eligible to participate in the SAYE and SIP plans.
Dates of Executive Directors’ service contracts1
Mike Morgan
17 March 2025
Fiona McCarthy
1 September 2025
Name
Date of service contract
1. Copies of the Directors’ service contracts are available for inspection at the group’s registered office.
Remuneration Policy for the Chairman and Non-executive Directors
Element and how it supports the
group’s short-term and long-term
strategic objectives
Operation and maximum payable
Fees
Attract and retain a Chairman
and independent Non-
executive Directors who have
the requisite skills and
experience to determine the
strategy of the group and
oversee its implementation.
• Fees are paid in cash and are reviewed periodically.
• Fees for the Chairman and Non-executive Directors are set by the board. The
Non‑executive Directors do not participate in decisions to set their own remuneration.
• The Chairman of the board receives a fee as Chairman but receives no other fees for
chairmanship or membership of any committees.
• Non-executive Directors receive a base fee.
• The Senior Independent Director receives an additional fee for this role.
• Additional fees are paid for chairmanship of each of the Audit, Remuneration and Risk
Committees.
• Additional fees are paid for membership of committees, with the exception of the
Nomination and Governance Committee, for which no additional fees are payable.
• Additional fees may be payable for other additional board responsibilities and/or time
commitments.
• The Chairman and Non-executive Directors are entitled to claim reimbursement for
reasonable expenses and associated tax liabilities incurred in connection with the
performance of their duties for the company, including travel expenses.
• Overall aggregate fees will remain within the limit as authorised within the articles of
association, which may change from time-to-time.
• There is no performance framework, recovery or withholding.
Non-executive Directors’ appointment letters1
Mike Biggs
14 March 2017
21 November 2023
Mark Pain
1 January 2021
1 January 2024
Kari Hale
28 June 2023
26 June 2024
Tracey Graham
22 March 2022
19 June 2026
Patricia Halliday
1 August 2021
19 June 2026
Tesula Mohindra
15 July 2021
19 June 2026
Sally Williams
1 January 2020
1 January 2024
Name
Date of appointment
Current letter of appointment start date
1. Copies of the Non-executive Directors’ appointment letters are available for inspection at the group’s registered office.
Statement of consideration of shareholder views
The Chairman of the Board and the Chair of the Remuneration Committee consult our major shareholders on a regular basis on
key issues, including remuneration, and welcome feedback from shareholders at any point throughout year. Where the
Committee proposes to make any significant changes to the Remuneration Policy, or the manner in which the Policy is
operated, we would seek major shareholders’ views and take these into account.
A formal consultation exercise was undertaken during 2024 with our major shareholders and shareholder advisory bodies,
whereby we implemented a Director’s Remuneration Policy that included flexibility to operate an interim restricted stock
incentive model. This replaced both the annual bonus and the performance share award grant under the LTIP in 2025. During
2026, we consulted over 20 of our major shareholders on our proposal to extend the restricted stock model for 2027.
Strategic report
Governance report
Financial statements
151
Directors’ report
The Directors of the company present their report, together
with the audited financial statements, for the year ended 31
July 2026, prepared in accordance with the Large and
Medium-sized Companies and Groups (Accounts and
Reports) Regulations 2008, the Disclosure Guidance and
Transparency Rules ("DTR"), and the UK Listing Rules.
Other sections of the Annual Report have been deemed to
be incorporated into the Directors' Report by reference and
the table below details where required disclosures can be
found. In accordance with section 414C(11) of the Act, some
disclosures have been included in the Strategic Report.
Readers are also referred to the cautionary statement on
page 218 of this Annual Report.
For the purposes of DTR 4.1.5R, the Strategic Report and
the Directors' Report comprise the management report.
Disclosures incorporated by reference
Agreements for loss of office
140 to 148
Board of Directors
108 to 110
Business activities
2
Corporate governance statement
104 to 121
Credit, market and liquidity risks
77 to 96
Environmental disclosures
30 to 36
Financial instruments
Note 12 “Derivative
financial instruments”
Future developments
10 to 13
Going concern and Viability
Statement
101 and 102
Remuneration, including waiver
of emoluments
137 to 151
Interests in share capital
153
Risk management, including
principal risks
60 to 100
Shareholder dividend waivers
153
Content
Page reference
Results and dividends
The consolidated results for the year are shown on page 164
of the Financial Statements. The Directors do not
recommend a final dividend for the year and did not declare
an interim dividend during the year.
Further information on the Directors’ decision not to pay a
dividend in respect of the financial year can be found on
page 7.
Directors
The names of the Directors of the company at the date of
this report, together with biographical details, are given on
pages 108 to 110. All the Directors listed on those pages
were Directors of the company throughout the year.
In accordance with the UK Corporate Governance Code, all
serving Directors will retire at the 2026 AGM and, with the
exception of Mike Biggs, intend to offer themselves for re-
election at that meeting. As announced by the company on
31 July 2026, Mike Biggs will not be submitting himself for
re-election at the company’s 2026 AGM, having informed the
Board of his decision to step down following nine years’ as a
Director.
During the year, the company announced the following
appointments to the Board, after formal and rigorous
processes overseen by the Nomination and Governance
Committee:
• On 31 July 2026, the company announced that the Board
agreed to appoint Mark Pain as Chair of the Board and
Chair of the Nomination and Governance Committee, with
effect from the conclusion of the company's 2026 AGM.
• On the same date, the company also announced that
Tracey Graham would succeed Mark Pain as Senior
Independent Director, while continuing in her role as Chair
of the Remuneration Committee, with effect from the
conclusion of the company's 2026 AGM.
More information on the process undertaken with respect to
Mark and Tracey's appointments can be found on pages 104
and 123 of this Annual Report.
Powers of Directors
The Directors may exercise all powers of the company,
subject to any directions given by special resolution and the
articles of association. The Directors have been authorised to
allot and issue ordinary shares and to make market
purchases of the company’s ordinary shares by virtue of
resolutions passed at the company’s 2025 AGM.
Appointment and removal of Directors
The appointment and removal of Directors is governed by
the company’s articles of association, the Companies Act
2006 and other applicable regulations and policies. Directors
may be elected by shareholders in a general meeting or
appointed by the Board of Directors in accordance with the
provisions of the articles of association. The company’s
articles of association may only be amended by a special
resolution of the shareholders in a general meeting.
Directors’ indemnities and insurance
In accordance with its articles of association, the company
has granted a deed of indemnity to each of its Directors on
terms consistent with the applicable statutory provisions.
The deeds indemnify the Directors in respect of liabilities
(and associated costs and expenses) incurred in connection
with the performance of their duties as Directors of the
company or any associated company. Qualifying third-party
indemnity provisions for the purposes of section 234 of the
Companies Act 2006 were accordingly in force during the
course of the year and at the date of approval of the
Directors’ Report. The company also maintains directors’
and officers’ liability insurance.
Directors’ interests
The Directors' interests in the shares of the company are
disclosed in the Directors' Remuneration Report on page
148.
During the year, there were no significant contracts of the
company or a subsidiary in which a Director was materially
interested.
Close Brothers Group plc Annual Report 2026
152
Share capital
The company’s share capital comprises one class of ordinary
share with a nominal value of 25p per share.
At 31 July 2026, 152,060,290 ordinary shares were in issue,
of which 1,345,294 were held by the company in treasury
(31 July 2025: 152,060,290 ordinary shares were in issue, of
which 1,569,766 were held by the company in treasury).
Under section 551 of the Companies Act 2006, the
Directors may allot equity securities only with the express
authorisation of shareholders which may be given in general
meeting, but which cannot last more than five years. Under
section 561 of the Companies Act 2006, the Board may not
allot shares for cash (otherwise than pursuant to an
employee share scheme) without first making an offer to
existing shareholders to allot such shares to them on the
same or more favourable terms in proportion to their
respective shareholdings, unless this requirement is waived
by a special resolution of the shareholders.
Details of Directors’ authorities approved by shareholders at
the 2025 AGM can be found in the 2025 Notice of AGM and
subsequent results announcement.
Since the date of the company’s 2025 AGM, with the
exception of the authority to make market purchases, the
Directors have not used these authorities. Details of market
purchases of the company’s ordinary shares during the year
can be found in the purchase of own shares section below.
The existing authorities to allot and purchase shares given to
the company at the last AGM will expire at the conclusion of
the forthcoming AGM. At this AGM, shareholders will be
asked to renew these authorities. Details of the relevant
resolutions to be proposed will be included in the 2026
Notice of AGM.
New issues of share capital
No ordinary shares were allotted or issued during the year.
Specifically, no ordinary shares were allotted or issued
during the year to satisfy option exercises. Full details of
options exercised, the weighted average option exercise
price and the weighted average market price at the date of
exercise can be found in Note 22 “Share-based awards” of
the Financial Statements.
Rights attaching to shares
The company’s articles of association set out the rights and
obligations attaching to the company’s ordinary shares. All of
the ordinary shares rank equally in all respects. On a show of
hands, each member has the right to one vote at general
meetings of the company. On a poll, each member would be
entitled to one vote for every share held. The shares carry no
rights to fixed income. No person has any special rights of
control over the company’s share capital and all shares are
fully paid.
The articles of association and applicable legislation provide
that the company can decide to restrict the rights attaching
to ordinary shares in certain circumstances (such as the right
to attend or vote at a shareholders’ meeting), including
where a person has failed to comply with a notice issued by
the company under section 793 of the Companies Act 2006.
Restrictions on the transfer of shares
There are no specific restrictions on the transfer of the
company’s shares which are governed by the general
provisions of the articles of association and prevailing
legislation. The articles of association set out certain
circumstances in which the Directors of the company can
refuse to register a transfer of ordinary shares.
The company is not aware of any arrangements between its
shareholders that may result in restrictions on the transfer of
shares and/or voting rights.
Directors and employees of the group are required to comply
with applicable legislation relating to dealing in the
company’s shares as well as the company’s share dealing
rules. These rules restrict employees’ and Directors’ ability to
deal in ordinary shares at certain times, and require the
employee or Director to obtain permission prior to dealing.
Some of the group’s employee share plans also contain
restrictions on the transfer of shares held within those plans.
Purchase of own shares
Under section 724 of the Companies Act 2006, a company
may purchase its own shares to be held in treasury
(“Treasury Shares”).
The existing authority given to the company at the last AGM
to purchase Treasury Shares of up to 10% of its issued share
capital will expire at the conclusion of the next AGM.
The Board considers it would be appropriate to renew this
authority and intends to seek shareholder approval to
purchase Treasury Shares of up to 10% of its issued share
capital at the forthcoming AGM. Details of the resolution
renewing the authority will be included in the 2026 Notice of
AGM.
Awards under the company’s employee share plans have
historically been met from shares purchased in the market
(and held either in treasury or in the employee share trust),
however the company’s share hedging procedures are kept
under review.
During the year, the company did not make any market
purchases of Treasury Shares. It transferred 224,472 shares
out of treasury to satisfy share option awards, with an
aggregate nominal value of £56,118 and representing 0.15%
of the company's issued share capital, for a total
consideration of £634,049.36.
At 31 July 2026, the company held 1,345,294 Treasury
Shares with a nominal value of £0.34 million and
representing 0.88% of its issued share capital. The maximum
number of Treasury Shares held at any time during the year
was 1,569,766, with a nominal value of £0.39 million and
representing 1.03% of its issued share capital.
Significant shareholdings
The table below sets out details of the interests in voting
rights notified to the company under the provisions of the
FCA’s Disclosure Guidance and Transparency Rules ("DTR").
Information provided by the company pursuant to the DTR is
publicly available via the regulatory information services and
via the regulatory news feed on the company’s website. The
table reflects interests last notified to the company under
DTR 5 and may not represent current holdings.
FIL Limited
11.03%
11.03%
15/4/2026
abrdn plc
8.45%
8.45%
22/9/2025
Jupiter Fund
Management PLC
5.59%
5.59%
17/1/2025
FMR LLC
5.08%
5.08%
26/9/2025
Royal London
Asset Management
4.88%
4.88% 31/10/2024
Third Avenue
Management LLC
3.02%
3.02%
22/4/2026
18 September 2026
Voting rights
31 July 2026
Voting rights
Date of
notification
Substantial shareholders do not have different voting rights
from those of other shareholders.
Strategic report
Governance report
Financial statements
153
Employee Share Trust
Ocorian Trustees (Jersey) Limited is the trustee of the Close
Brothers Group Employee Share Trust, an independent trust
which holds shares for the benefit of employees and former
employees of the group. The trustee will only vote on those
shares in accordance with the instructions given to the
trustee and in accordance with the terms of the trust deed.
The trustee has agreed to satisfy a number of awards under
the employee share plans. As part of these arrangements the
company funds the trust from time to time, to enable the
trustee to acquire shares to satisfy these awards, details of
which are set out in Note 22 “Share-based awards” of the
Financial Statements. The trustee has waived its right to
dividends on all shares held within the trust. During the year,
the Close Brothers Group Employee Share Trust did not
make any market purchases of ordinary shares.
Significant agreements affected by a change
of control
A change of control of the company, following a takeover
bid, may cause a number of agreements to which the
company is a party to take effect, alter or terminate. These
include certain insurance policies, bank facility agreements
and employee share plan rules.
The group had committed facilities totalling £500 million at
31 July 2026 which contain clauses requiring lender consent
for any change of control. Should consent not be given, a
change of control would trigger mandatory repayment of
those facilities.
All of the company’s employee share plan rules contain
provisions relating to a change of control. Outstanding
awards and options may vest and become exercisable on a
change of control, subject, where applicable, to the
satisfaction of any performance conditions at that time and
pro-rating of awards.
Research and development activities
During the normal course of business, the group continues to
invest in new technology and systems and to develop new
products and services to improve operating efficiency and
strengthen its customer proposition.
Post balance sheet events
There were no material post balance sheet events.
Political donations
No political donations were made during the year (2025: £nil).
Branches
The company has no branches outside the UK.
Auditor
PricewaterhouseCoopers LLP (“PwC”) has expressed its
willingness to continue in office as the company’s external
auditor. Resolutions to reappoint PwC and to determine its
remuneration will be proposed at the forthcoming AGM. The
full text of the relevant resolutions will be set out in the 2026
Notice of AGM.
Following the conclusion of a formal audit tender process,
the Board has approved the proposed reappointment of
PwC as external auditor for another term, to take effect from,
and including, the financial year ending 31 July 2028. The
reappointment is subject to shareholder approval at the 2027
AGM. Further detail on the audit tender process can be
found on page 133.
Disclosure of information to the auditor
Each of the persons who are Directors at the date of
approval of this Annual Report confirms that: so far as the
Director is aware, there is no relevant audit information of
which the company’s auditor is unaware; and they have
taken all the reasonable steps that they ought to have taken
as a Director in order to make themselves aware of any
relevant audit information and to establish that the
company’s auditor is aware of that information.
This confirmation is given and should be interpreted in
accordance with the provisions of section 418 of the
Companies Act 2006.
The Directors’ Report has been approved by the Board and
signed by order of the Board by:
Sarah Peazer-Davies
Company Secretary
29 September 2026
Directors’ report continued
Close Brothers Group plc Annual Report 2026
154
Statement of Directors’ responsibilities in
respect of the Financial Statements
The Directors, whose names and functions are listed on
pages 108 to 110, are responsible for preparing the Annual
Report and the Financial Statements in accordance with
applicable law and regulation.
Company law requires the Directors to prepare Financial
Statements for each financial year. Under that law, the
Directors have prepared the group Financial Statements in
accordance with UK-adopted international accounting
standards and the company Financial Statements in
accordance with United Kingdom Generally Accepted
Accounting Practice (United Kingdom Accounting Standards,
comprising FRS 102 “The Financial Reporting Standard
applicable in the UK and Republic of Ireland”, and applicable
law).
Under company law, Directors must not approve the
Financial Statements unless they are satisfied that they give
a true and fair view of the state of affairs of the group and
company and of the profit or loss of the group and the
company for that period. In preparing the Financial
Statements, the Directors are required to:
• select suitable accounting policies and then apply them
consistently;
• state whether applicable UK-adopted international
accounting standards have been followed for the group
Financial Statements, and United Kingdom Accounting
Standards comprising FRS 102 have been followed for the
company Financial Statements, subject to any material
departures disclosed and explained in the Financial
Statements;
• make judgements and accounting estimates that are
reasonable and prudent; and
• prepare the group and company Financial Statements on
the going concern basis unless it is inappropriate to
presume that the group and company will continue in
business.
The Directors are responsible for safeguarding the assets of
the group and company and hence for taking reasonable
steps for the prevention and detection of fraud and other
irregularities.
The Directors are also responsible for keeping adequate
accounting records that are sufficient to show and explain
the group’s and company’s transactions and disclose with
reasonable accuracy at any time the financial position of the
group and company and enable them to ensure that the
Financial Statements and the Directors’ Remuneration
Report comply with the Companies Act 2006.
The Directors are responsible for the maintenance and
integrity of the corporate and financial information included
on the company’s website. Legislation in the United
Kingdom governing the preparation and dissemination of
Financial Statements may differ from legislation in other
jurisdictions.
Directors’ confirmations
Each of the current Directors, whose names and functions
are listed on pages 108 to 110, confirms that, to the best of
his or her knowledge:
• the group Financial Statements, which have been prepared
in accordance with UK-adopted international accounting
standards, give a true and fair view of the assets, liabilities,
financial position and profit or loss of the group;
• the company Financial Statements, which have been
prepared in accordance with United Kingdom Accounting
Standards comprising FRS 102, give a true and fair view of
the assets, liabilities, financial position and profit or loss of
the company;
• the Strategic Report, together with the Directors’ Report
and the Corporate Governance Report, includes a fair
review of the development and performance of the
business and the position of the group and company,
together with a description of the principal risks and
uncertainties that they face; and
• the Annual Report and Financial Statements, taken as a
whole, are fair, balanced and understandable and provide
the information necessary for shareholders to assess the
group’s and company’s position and performance,
business model and strategy.
Signed on behalf of the Board by:
Mike Morgan
Fiona McCarthy
Chief Executive
Group Chief Finance Officer
29 September 2026
Strategic report
Governance report
Financial statements
155
Opinion
In our opinion:
• Close Brothers Group plc’s group financial statements and company financial statements (the “financial statements”) give a
true and fair view of the state of the group’s and of the company’s affairs as at 31 July 2026 and of the group’s loss and the
group’s cash flows for the year then ended;
• the group financial statements have been properly prepared in accordance with UK-adopted international accounting
standards as applied in accordance with the provisions of the Companies Act 2006;
• the company financial statements have been properly prepared in accordance with United Kingdom Generally Accepted
Accounting Practice (United Kingdom Accounting Standards, including FRS 102 “The Financial Reporting Standard
applicable in the UK and Republic of Ireland”, and applicable law); and
• the financial statements have been prepared in accordance with the requirements of the Companies Act 2006.
We have audited the financial statements, included within the Annual Report 2026 (the “Annual Report”), which comprise:
• the consolidated and company balance sheets as at 31 July 2026;
• the consolidated income statement for the year then ended;
• the consolidated statement of comprehensive income for the year then ended;
• the consolidated cash flow statement for the year then ended;
• the consolidated and company statement of changes in equity for the year then ended; and
• the notes to the financial statements, comprising material accounting policy information and other explanatory information.
Our opinion is consistent with our reporting to the Audit Committee.
Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) (“ISAs (UK)”) and applicable law. Our
responsibilities under ISAs (UK) are further described in the Auditors’ responsibilities for the audit of the financial statements
section of our report. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for
our opinion.
Independence
We remained independent of the group in accordance with the ethical requirements that are relevant to our audit of the
financial statements in the UK, which includes the FRC’s Ethical Standard, as applicable to listed public interest entities, and
we have fulfilled our other ethical responsibilities in accordance with these requirements.
To the best of our knowledge and belief, we declare that non-audit services prohibited by the FRC’s Ethical Standard were not
provided.
Other than those disclosed in note 5, we have provided no non-audit services to the company or its controlled undertakings in
the period under audit.
Our audit approach
Overview
Audit scope
• The scope of our audit and the nature, timing and extent of audit procedures performed were determined by our risk
assessment, the financial significance of components and other qualitative factors (including history of misstatement through
fraud or error).
• We performed audit procedures over components considered to be significant due to risk or size comprising either full
scope audits or the audit of specific account balances.
• We performed other procedures including analytical review procedures to mitigate the risk of material misstatement in the
balances not subject to our other audit procedures.
Key audit matters
• Determination of expected credit losses ("ECL") on loans and advances to customers (group)
• Assessment of impairment in relation to valuation of non-financial assets held by the group in relation to the Cash Generating
Units ("CGUs") of Close Brothers Limited (group)
• Assessment of the provision in relation to the Financial Conduct Authority's (“FCA’s”) review of historical motor finance
commission arrangements (group)
• Impairment assessment of investments in subsidiaries (parent)
Materiality
• Overall group materiality: £7.1m (2025: £8.0m) based on 5% of 3-year average adjusted profit before tax ("PBT").
• Overall company materiality: £12.8m (2025: £12.5m) based on 1% of Total Assets.
• Performance materiality: £5.3m (2025: £6.0m) (group) and £9.6m (2025: £9.4m) (company).
The scope of our audit
As part of designing our audit, we determined materiality and assessed the risks of material misstatement in the financial
statements.
Close Brothers Group plc Annual Report 2026
156
Independent auditors’ report to the members of Close Brothers Group plc
Report on the audit of the financial statements
Key audit matters
Key audit matters are those matters that, in the auditors’ professional judgement, were of most significance in the audit of the
financial statements of the current period and include the most significant assessed risks of material misstatement (whether or
not due to fraud) identified by the auditors, including those which had the greatest effect on: the overall audit strategy; the
allocation of resources in the audit; and directing the efforts of the engagement team. These matters, and any comments we
make on the results of our procedures thereon, were addressed in the context of our audit of the financial statements as a
whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters.
This is not a complete list of all risks identified by our audit.
Impairment assessment of investments in subsidiaries (parent) is a new key audit matter this year. Assessment of the going
concern basis of preparation, specifically in relation to capital (group and parent), which was a key audit matter last year, is no
longer included because of reduced uncertainty over potential capital impacts from motor commissions redress exposures and
given the Group's capital headroom and underlying profitability. Otherwise, the key audit matters below are consistent with last
year.
Key audit matter
How our audit addressed the key audit matter
Determination of expected credit losses ("ECL") on loans
and advances to customers (group)
As at 31 July 2026, the group has gross loans and advances
to customers held at amortised cost of £9,717m, with ECL
provisions of £264m held against them.
The determination of ECL provisions is inherently
judgemental and involves setting assumptions using forward
looking information reflecting the group’s view of potential
future economic events. This gives rise to increased
estimation uncertainty.
ECL provisions by their nature are uncertain, and plausible
fluctuations in the economy may impact the credit
performance of the lending book.
Models are used to collectively assess and determine ECL
allowances on loans and advances. We consider the
following elements of the determination of modelled ECL to
be significant:
• The application of forward-looking economic scenarios
used in the models and the weightings assigned to those
scenarios; and
• The Loss Given Default (“LGD”) component for the Asset
Finance and Leasing business, given that the LGD model
was developed over a period with more benign
macroeconomic conditions than the expected conditions
over the forecast period.
Judgement is also involved in determining the ECL provision
for individually assessed Property loans in default,
specifically on the cash flow assumptions under multiple
probability weighted scenarios.
Relevant disclosure references:
• Audited credit risk disclosures
• Note 2 - Critical accounting judgements and estimates
• Note 10 - Loans and advances to customers
With the support of our credit risk modelling specialists and
economics experts, we performed the following
procedures:
For collectively assessed ECL provisions:
• We understood and critically assessed the
appropriateness of the ECL accounting policy and model
methodologies used by management;
• We independently replicated ECL models for the Asset
Finance, Leasing, Motor Finance, Property and Invoice
businesses, using management’s model methodology and
assumptions and tested the input of critical data elements
into the ECL models;
• We tested model performance through review and
replication of key model monitoring tests. We assessed the
performance of key model elements, and considered if
they indicated that the models continued to perform
appropriately or if any post-model adjustments were
required;
• We critically assessed the reasonableness of
management’s selected economic scenarios and
associated scenario weightings, giving specific
consideration to current and future economic uncertainty.
We assessed their reasonableness against known or likely
economic events;
• We compared the severity and magnitude of the certain
assumptions used in base scenarios to external forecasts
and historic trends;
• We assessed whether the deviations of the downside
scenario assumptions from the base scenario are
reasonable and consistent with generally accepted
economic expectations;
• Based on our knowledge and understanding of the
limitations in management’s models and emerging industry
risks, we evaluated the completeness and sufficiency of
the post model adjustments proposed by management;
and
• We evaluated the LGD model performance for the Asset
Finance & Leasing business and the sufficiency of the
extent to which LGD is impacted by macroeconomic
factors.
Individually assessed provisions:
For a sample of individually assessed loans in default and
related ECL allowances in the Property business, we:
• Evaluated the basis on which the allowances were
determined and the evidence supporting the analysis
performed by management;
Strategic report
Governance report
Financial statements
157
Key audit matter
How our audit addressed the key audit matter
• Independently challenged whether the key assumptions
used, such as the recovery strategies, timing of the
expected future cash flows, collateral values and ranges of
potential outcomes were appropriate given the borrower's
circumstances; and
• Re-performed management's provision calculation and
critically assessed key inputs including expected future
cash flows, valuation of collateral held and the weightings
of collateral held and the weightings applied to scenario
outcomes.
We also tested and evaluated the reasonableness of relevant
disclosures made in the financial statements.
Assessment of impairment in relation to valuation of non-
financial assets held by the group in relation to the Cash
Generating Units ("CGUs") of Close Brothers Limited
(group)
The group’s non-financial assets comprise property, plant
and equipment and intangible assets, including goodwill. The
market value of the group was less than the net asset value
which indicated that the assets might be impaired. In
addition, IAS 36 Impairment of Assets ("IAS 36") requires
annual impairment assessment of the goodwill.
Management evaluated the above non-financial assets for
impairment and estimated the recoverable amounts of those
assets. Based on the ability to independently generate cash
flow, assets have been incorporated into CGUs and the
recoverable amount of each CGU has been determined.
Management estimated the recoverable amount using the
value in use ("ViU") and compared this amount for each CGU
with the imputed carrying value of the CGU (including the
goodwill associated with the CGU).
The methodology used to estimate the recoverable amount
is complex and dependent on various assumptions, both
short term and long term in nature. These assumptions,
which are subject to estimation uncertainty, are derived from
a combination of management’s judgement and market data.
There are methodology judgements required in determining
ViU compliance with IAS 36. The group’s strategic plan is
also supported by various assumptions relating to
compliance with regulatory capital requirements.
Management concluded that no impairment existed as at 31
July 2026.
The significant assumptions where we focused our audit
effort were those with greater levels of management
judgement and for which a reasonably possible change in
the assumption resulted in an impairment. These were the
loan book growth, cost assumptions, and discount rate
within the Motor Finance CGU.
Relevant disclosure references:
• Note 2 - Critical accounting judgements and estimates
• Note 13 - Intangible assets
• Note 14 – Property, plant and equipment
We evaluated and challenged management’s assessment in
the context of the requirements of IAS 36. Our work
included the following:
• We tested the mathematical integrity of the impairment
model and agreed the relevant inputs to the Board
approved strategic plan;
• With the support of our valuation and accounting
specialists, we evaluated management’s impairment
methodology with reference to IFRS requirements for a ViU
model. This included adjustments made to the cash flow
forecasts to comply with IAS 36;
• We engaged our valuation specialists in assessing the
reasonableness of the discount rate range determined by
management’s expert;
• We engaged our regulatory experts in assessing the
reasonableness of the risk weighted asset and capital
requirements included in management’s forecasts;
• We performed a look-back analysis comparing the cash
flow projections made in prior years to the actual results
achieved to assess the accuracy of the budgeting and
forecasting process;
• We critically assessed the reasonableness of the
assumptions underlying management’s cash flow
forecasts, in particular relating to loan book growth and
cost assumptions in the Motor Finance CGU. This included
inquiries with management, inspection of business plans,
evaluating external data for the UK motor finance market,
inflation forecasts, and considering other supporting
internal and external third-party evidence.
• We also tested and evaluated the reasonableness of
relevant disclosures made in the financial statements.
Independent auditors’ report to the members of Close Brothers Group plc continued
Close Brothers Group plc Annual Report 2026
158
Key audit matter
How our audit addressed the key audit matter
Assessment of the provision in relation to the FCA’s
review of historical motor finance commission
arrangements (group)
Refer to note 15 (Other assets and liabilities), where the
group has disclosed a provision of £318.5m in accordance
with IAS 37 Provisions, Contingent Liabilities and Contingent
Assets (“IAS 37”) in relation to the FCA review of the motor
commission arrangements.
The group’s provisioning approach reflects one scenario
only, being the FCA's policy statement. The policy
statement includes detailed guidance on how the scheme
should operate, albeit judgement in application is required
for certain fact patterns. Significant assumptions include an
estimated claim rate under the scheme of 75%, and an
estimated delivery cost of c.£63m. Disclosures are provided
including key judgements taken and sensitivity of the
provision to changes in assumptions.
There remains a high degree of estimation uncertainty in
determining the group’s best estimate. As a result, we
consider this a key audit matter.
Relevant disclosure references:
• Note 2 - Critical accounting judgements and estimates
• Note 15 - Other assets and liabilities
We evaluated and challenged management’s assessment in
the context of the requirements of IAS 37. Our work included
the following:
• We understood the risks facing the group in relation to this
matter and the status of the FCA’s proposed scheme;
• We examined relevant correspondence with, and made
inquiries of, the Group’s regulators;
• We reviewed relevant legal advice provided to the group,
and made additional inquiries where necessary;
• We evaluated the appropriateness of management’s
application of one scenario under IAS 37. We also
assessed the group’s approach to provisioning including
the calculation methodology, adoption of a single scenario
and assumptions used, in light of our industry experience;
• We reviewed the specific requirements of the FCA’s policy
statement and evaluated the application of these
requirements by management in their model;
• We tested the key data inputs and mathematical accuracy
of the model, including an independent recalculation of
expected redress payable for the c.720k UK regulated
motor finance loans qualifying for redress under the
scheme;
• We assessed the reasonableness of the key assumptions
within management’s model, including comparison of
management’s claim rate and expected delivery costs to
the FCA’s assumptions and other redress schemes
historically impacting the industry; and
• We assessed whether the disclosures in the financial
statements represent the facts and key sources of
estimation uncertainty.
Impairment assessment of investments in subsidiaries
(parent)
The parent company holds investments in subsidiaries
including its 100% shareholding in Close Brothers Holdings
Limited of £287m.
The parent company performed a review of the carrying
value of the investments in the subsidiaries for indicators of
impairment, in accordance with IAS 36. Indicators of
impairment were identified and an impairment assessment
performed to estimate the recoverable amount, using the
ViU. The ViU is supported by the dividend flows from the
parent company’s subsidiaries, with these dividends
generated from the underlying business operations of the
group.
We determined this area to be a key audit matter given the
primary function of the company is to act as a holding
company.
Relevant disclosure references:
• Note 25 - Investments in subsidiaries
We evaluated and challenged management’s assessment in
the context of the requirements of IAS 36. Our work
included the following:
• We evaluated management’s impairment methodology
with reference to IFRS requirements for a ViU model;
• We obtained evidence of Board approval of the three-year
plan and agreed these plans were appropriately reflected
in management’s model;
• We critically assessed the reasonableness of the key
assumptions underlying management’s forecasts within
the three-year plan;
• We assessed the reasonableness of the dividend payout
rates applied to the forecast profit or loss from the three-
year plan, and timeline which aligns to management’s
strategic plan and dividend policy;
• With the support of our internal experts, we evaluated the
appropriateness of the discount rate range determined by
management’s expert;
• We engaged our regulatory experts in assessing the
reasonableness of the risk weighted asset and capital
requirements included in management’s forecasts; and
• We compared the long term growth rate used to the UK
long term inflation rate.
How we tailored the audit scope
We tailored the scope of our audit to ensure that we performed enough work to be able to give an opinion on the financial
statements as a whole, taking into account the structure of the group and the company, the accounting processes and
controls, and the industry in which they operate.
We performed a risk assessment, giving consideration to relevant external and internal factors, including economic risks,
relevant accounting and regulatory developments, as well as the group’s strategy. We also considered our knowledge and
experience obtained in prior year audits. We continually assessed the risks and updated the scope of our audit where
necessary.
The group is structured into one (formerly two) primary component, being the Close Brothers Limited Group (also referred to as
the Bank). The sale of Winterflood Securities was completed during the year and the results of this business are now reflected
as Discontinued Operations in the consolidated financial statements. The consolidated financial statements are a consolidation
Strategic report
Governance report
Financial statements
159
of this primary component, and other, less significant components, including Winterflood Securities for the period it remained
part of the group. The Bank is a subgroup of Retail, Commercial and Property business segments.
Components which were considered to be significant due to risk or size in the context of the group’s consolidated financial
statements were considered full scope components. We considered the relative financial significance of other components in
relation to primary statement account balances. Our scoping also considered the presence of any significant audit risks and
other qualitative factors (including history of misstatements through fraud or error).
For our group audit, the Bank and the company are the only significant components due to risk or size. Additionally, we
performed full scope procedures over consolidation adjustments due to the nature of these balances. We performed other
procedures, including analytical review procedures, to mitigate the risk of material misstatement in the balances not subject to
our other audit procedures.
The impact of climate risk on our audit
As part of our audit we made enquiries of management to understand the extent of the potential impact of climate risk on the
Group’s financial statements, and we remained alert when performing our audit procedures for any indicators of the impact of
climate risk. As part of considering the impact of climate change in our risk assessment, we evaluated management's
assessment of the impact of climate risk, which is set out in the Sustainability Report, and their conclusion that there is no
material impact on the financial statements. In particular, we considered management’s assessment of the impact on ECL on
loans and advances to customers, being the financial statement line item we determined to be most likely to be impacted by
climate risk. Management’s assessment gave consideration to a number of matters, including the exposure of underlying
portfolios to transition risk. Management’s conclusion that there is no material impact is consistent with our audit findings.
Materiality
The scope of our audit was influenced by our application of materiality. We set certain quantitative thresholds for materiality.
These, together with qualitative considerations, helped us to determine the scope of our audit and the nature, timing and
extent of our audit procedures on the individual financial statement line items and disclosures and in evaluating the effect of
misstatements, both individually and in aggregate on the financial statements as a whole.
Based on our professional judgement, we determined materiality for the financial statements as a whole as follows:
Overall
materiality
£7.1m (2025: £8.0m).
£12.8m (2025: £12.5m).
How we
determined it
5% of 3-year average adjusted profit before tax ("PBT")
1% of Total Assets
Rationale for
benchmark
applied
PBT is a primary measure used by the shareholders in assessing the
performance of the group and is a generally accepted benchmark for
determining audit materiality. We have determined it appropriate to select
the 3-year average adjusted PBT from continuing operations as the most
appropriate benchmark given the trading performance and cost volatility
experienced in recent years across the group. We have used PBT from
continuing operations in both the current and prior years when calculating
the average, and removed the impact of certain adjusting items including
restructuring costs; provision in relation to early settlements in Motor
Finance; impairment of operating lease assets in Vehicle Hire and redress
costs, including motor finance commission costs.
We have selected total assets
as an appropriate benchmark
for company materiality, as it is
an investment holding
company, consistent with the
prior year.
Financial statements - group
Financial statements - company
For each component in the scope of our group audit, we allocated a materiality that is less than our overall group materiality.
The materiality allocated to the Bank component and other centralised activities was £6.7m. This materiality was then further
disaggregated for work performed at sub-components of the Bank. Certain sub-components were audited to a local statutory
audit materiality that was also less than our overall group materiality.
We use performance materiality to reduce to an appropriately low level the probability that the aggregate of uncorrected and
undetected misstatements exceeds overall materiality. Specifically, we use performance materiality in determining the scope of
our audit and the nature and extent of our testing of account balances, classes of transactions and disclosures, for example in
determining sample sizes. Our performance materiality was 75% (2025: 75%) of overall materiality, amounting to £5.3m (2025:
£6.0m) for the group financial statements and £9.6m (2025: £9.4m) for the company financial statements.
In determining the performance materiality, we considered a number of factors - the history of misstatements, risk assessment
and aggregation risk and the effectiveness of controls - and concluded that an amount towards the upper end of our normal
range was appropriate.
We agreed with the Audit Committee that we would report to them misstatements identified during our audit above £0.4m
(group audit) (2025: £0.4m) and £0.4m (company audit) (2025: £0.4m) as well as misstatements below those amounts that, in
our view, warranted reporting for qualitative reasons.
Independent auditors’ report to the members of Close Brothers Group plc continued
Close Brothers Group plc Annual Report 2026
160
Conclusions relating to going concern
Our evaluation of the directors’ assessment of the group's and the company’s ability to continue to adopt the going concern
basis of accounting included:
• Understanding the Directors’ going concern assessment process, including the preparation and approval of the Board
approved forecast covering the period of the going concern assessment to December 2027. We evaluated the forecasting
method adopted by the Directors in assessing going concern, including considering a severe but plausible downside
scenario and sensitivities to that scenario;
• Evaluating management’s financial and regulatory capital forecasts. We checked the mathematical accuracy of relevant
forecasts and evaluated the key assumptions using our understanding of the group and external evidence where
appropriate. We used our Prudential Regulatory experts to consider the Bank's key risk weighted assets and forecast capital
requirement assumptions. We also considered historic budgeting accuracy;
• Evaluating the appropriateness of management’s severe but plausible scenario using our understanding of the group and the
external environment. Our evaluation included considering the capital capacity projected for the Bank and Group, and the
ability to absorb a severe but plausible outcome and the capacity to absorb losses and increases in risk weighted assets
beyond the impacts modelled;
• Considering management’s stress testing of liquidity. We substantiated the liquid resources held, and liquidity facilities
available to the group, for example, with the Bank of England. We also assessed the risks associated with credit rating
downgrades on the funding structure of the group and considered the group's funding strategy;
• Reviewing correspondence between the group and its regulators, with a focus on communications that may influence the
going concern assessment and highlight potential capital or liquidity concerns. During the audit, we met with the Prudential
Regulatory Authority (“PRA”) to gain an understanding of their views on the group’s risk profile and capital position; and
• Assessing the adequacy of disclosures in the Going Concern statement in the group’s consolidated and company’s
Financial Statements and within the related section of the Strategic Report.
Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that,
individually or collectively, may cast significant doubt on the group's and the company’s ability to continue as a going concern
for a period of at least twelve months from when the financial statements are authorised for issue.
In auditing the financial statements, we have concluded that the directors’ use of the going concern basis of accounting in the
preparation of the financial statements is appropriate.
However, because not all future events or conditions can be predicted, this conclusion is not a guarantee as to the group's and
the company's ability to continue as a going concern.
In relation to the directors’ reporting on how they have applied the UK Corporate Governance Code, we have nothing material
to add or draw attention to in relation to the directors’ statement in the financial statements about whether the directors
considered it appropriate to adopt the going concern basis of accounting.
Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant
sections of this report.
Reporting on other information
The other information comprises all of the information in the Annual Report other than the financial statements and our
auditors’ report thereon. The directors are responsible for the other information. Our opinion on the financial statements does
not cover the other information and, accordingly, we do not express an audit opinion or, except to the extent otherwise
explicitly stated in this report, any form of assurance thereon.
In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so,
consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the
audit, or otherwise appears to be materially misstated. If we identify an apparent material inconsistency or material
misstatement, we are required to perform procedures to conclude whether there is a material misstatement of the financial
statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that
there is a material misstatement of this other information, we are required to report that fact. We have nothing to report based
on these responsibilities.
With respect to the Strategic Report and Directors' Report, we also considered whether the disclosures required by the UK
Companies Act 2006 have been included.
Based on our work undertaken in the course of the audit, the Companies Act 2006 requires us also to report certain opinions
and matters as described below.
Strategic Report and Directors' Report
In our opinion, based on the work undertaken in the course of the audit, the information given in the Strategic Report and
Directors' Report for the year ended 31 July 2026 is consistent with the financial statements and has been prepared in
accordance with applicable legal requirements.
In light of the knowledge and understanding of the group and company and their environment obtained in the course of the
audit, we did not identify any material misstatements in the Strategic Report and Directors' Report.
Directors' Remuneration
In our opinion, the part of the Directors' Remuneration Report to be audited has been properly prepared in accordance with the
Companies Act 2006.
Strategic report
Governance report
Financial statements
161
Corporate governance statement
The Listing Rules require us to review the directors’ statements in relation to going concern, longer-term viability and that part
of the corporate governance statement relating to the company’s compliance with the provisions of the UK Corporate
Governance Code specified for our review. Our additional responsibilities with respect to the corporate governance statement
as other information are described in the Reporting on other information section of this report.
Based on the work undertaken as part of our audit, we have concluded that each of the following elements of the corporate
governance statement, included within the Corporate Governance Report is materially consistent with the financial statements
and our knowledge obtained during the audit, and we have nothing material to add or draw attention to in relation to:
• The directors’ confirmation that they have carried out a robust assessment of the emerging and principal risks;
• The disclosures in the Annual Report that describe those principal risks, what procedures are in place to identify emerging
risks and an explanation of how these are being managed or mitigated;
• The directors’ statement in the financial statements about whether they considered it appropriate to adopt the going concern
basis of accounting in preparing them, and their identification of any material uncertainties to the group’s and company’s
ability to continue to do so over a period of at least twelve months from the date of approval of the financial statements;
• The directors’ explanation as to their assessment of the group's and company’s prospects, the period this assessment
covers and why the period is appropriate; and
• The directors’ statement as to whether they have a reasonable expectation that the company will be able to continue in
operation and meet its liabilities as they fall due over the period of its assessment, including any related disclosures drawing
attention to any necessary qualifications or assumptions.
Our review of the directors’ statement regarding the longer-term viability of the group and company was substantially less in
scope than an audit and only consisted of making inquiries and considering the directors’ process supporting their statement;
checking that the statement is in alignment with the relevant provisions of the UK Corporate Governance Code; and
considering whether the statement is consistent with the financial statements and our knowledge and understanding of the
group and company and their environment obtained in the course of the audit.
In addition, based on the work undertaken as part of our audit, we have concluded that each of the following elements of the
corporate governance statement is materially consistent with the financial statements and our knowledge obtained during the
audit:
• The directors’ statement that they consider the Annual Report, taken as a whole, is fair, balanced and understandable, and
provides the information necessary for the members to assess the group’s and company's position, performance, business
model and strategy;
• The section of the Annual Report that describes the review of effectiveness of risk management and internal control systems;
and
• The section of the Annual Report describing the work of the Audit Committee.
We have nothing to report in respect of our responsibility to report when the directors’ statement relating to the company’s
compliance with the Code does not properly disclose a departure from a relevant provision of the Code specified under the
Listing Rules for review by the auditors.
Responsibilities for the financial statements and the audit
Responsibilities of the directors for the financial statements
As explained more fully in the Statement of directors’ responsibilities in respect of the Financial Statements, the directors are
responsible for the preparation of the financial statements in accordance with the applicable framework and for being satisfied
that they give a true and fair view. The directors are also responsible for such internal control as they determine is necessary to
enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the directors are responsible for assessing the group’s and the company’s ability to
continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of
accounting unless the directors either intend to liquidate the group or the company or to cease operations, or have no realistic
alternative but to do so.
Auditors’ responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material
misstatement, whether due to fraud or error, and to issue an auditors’ report that includes our opinion. Reasonable assurance
is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a
material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or
in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these
financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with
our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to
which our procedures are capable of detecting irregularities, including fraud, is detailed below.
Based on our understanding of the group and industry, we identified that the principal risks of non-compliance with laws and
regulations related to breaches of laws and regulations, principally those determined by the PRA and the FCA, and we
considered the extent to which non-compliance might have a material effect on the financial statements. We also considered
those laws and regulations that have a direct impact on the financial statements such as the Companies Act 2006, UK tax
legislation and the Listing Rules of the FCA.
Independent auditors’ report to the members of Close Brothers Group plc continued
Close Brothers Group plc Annual Report 2026
162
We evaluated management’s incentives and opportunities for fraudulent manipulation of the financial statements (including the
risk of override of controls), and determined that the principal risks were related to posting inappropriate manual journal entries
to manipulate financial performance, management bias in the application of judgements and assumptions in significant
accounting estimates and significant one-off or unusual transactions. Audit procedures performed by the engagement team
included:
• Enquiries with management, compliance, internal audit and those charged with governance including consideration of
known or suspected instances of non-compliance with laws and regulations and fraud;
• Evaluation of the completeness of matters which may impact financial reporting identified by management through the
Group's whistleblowing helpline and management's investigation of such matters;
• Evaluating assumptions and judgements made by management in their significant accounting estimates, in particular in
relation to the allowance for ECL, certain impairment assessments for non-financial assets and considering the provision in
relation to the FCA’s review of historical motor finance commission arrangements and other redress provisions;
• Identifying and testing higher risk journal entries;
• Incorporating unpredictability into the nature, timing and/or extent of our testing; and
• Reviewing key correspondence with the FCA and PRA in relation to compliance with regulatory requirements.
There are inherent limitations in the audit procedures described above. We are less likely to become aware of instances of non-
compliance with laws and regulations that are not closely related to events and transactions reflected in the financial
statements. Also, the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one
resulting from error, as fraud may involve deliberate concealment by, for example, forgery or intentional misrepresentations, or
through collusion.
Our audit testing might include testing complete populations of certain transactions and balances, possibly using data auditing
techniques. However, it typically involves selecting a limited number of items for testing, rather than testing complete
populations. We will often seek to target particular items for testing based on their size or risk characteristics. In other cases,
we will use audit sampling to enable us to draw a conclusion about the population from which the sample is selected.
A further description of our responsibilities for the audit of the financial statements is located on the FRC’s website at:
www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditors’ report.
Use of this report
This report, including the opinions, has been prepared for and only for the company’s members as a body in accordance with
Chapter 3 of Part 16 of the Companies Act 2006 and for no other purpose. We do not, in giving these opinions, accept or
assume responsibility for any other purpose or to any other person to whom this report is shown or into whose hands it may
come save where expressly agreed by our prior consent in writing.
Other required reporting
Companies Act 2006 exception reporting
Under the Companies Act 2006 we are required to report to you if, in our opinion:
• we have not obtained all the information and explanations we require for our audit; or
• adequate accounting records have not been kept by the company, or returns adequate for our audit have not been received
from branches not visited by us; or
• certain disclosures of directors’ remuneration specified by law are not made; or
• the company financial statements and the part of the Directors' Remuneration Report to be audited are not in agreement
with the accounting records and returns.
We have no exceptions to report arising from this responsibility.
Appointment
We were first appointed by the company for the financial year ended 31 July 2018. Our uninterrupted engagement covers 9
financial years.
Other matter
The company is required by the Financial Conduct Authority Disclosure Guidance and Transparency Rules to include these
financial statements in an annual financial report prepared under the structured digital format required by DTR 4.1.15R -
4.1.18R and filed on the National Storage Mechanism of the Financial Conduct Authority. This auditors’ report provides no
assurance over whether the structured digital format annual financial report has been prepared in accordance with those
requirements.
Luke Hanson (Senior Statutory Auditor)
for and on behalf of PricewaterhouseCoopers LLP
Chartered Accountants and Statutory Auditors
London
29 September 2026
Strategic report
Governance report
Financial statements
163
Consolidated income statement
For the year ended 31 July 2026
Interest income
4 1,002.7 1,111.7
Interest expense
4
(464.2)
(542.9)
Net interest income
538.5
568.8
Fee and commission income
4
94.4
103.5
Fee and commission expense
4
(17.1)
(16.7)
Other income
4
101.3
118.5
Depreciation of operating lease assets and other direct costs
14
(66.1)
(84.6)
Impairment of operating lease assets
14
—
(30.0)
Non-interest income
112.5
90.7
Operating income
651.0
659.5
Provision in relation to motor finance commissions
15
(164.7)
(165.0)
Other motor finance commissions related costs, net of insurance recoveries
15
3.0
(18.7)
Provision in relation to early settlements in Motor Finance
15
—
(33.0)
Restructuring costs
15
(14.3)
(2.3)
Other administrative expenses
4
(443.5)
(470.1)
Total administrative expenses
4
(619.5)
(689.1)
Impairment losses on financial assets
10
(91.8)
(92.8)
Total operating expenses
(711.3)
(781.9)
Operating loss before tax
(60.3)
(122.4)
Tax
6
(5.1)
(4.7)
Loss after tax from continuing operations
(65.4)
(127.1)
Profit from discontinued operations, net of tax
26
2.0
49.2
Loss after tax
(63.4)
(77.9)
Attributable to
Shareholders
(85.7)
(100.2)
Other equity owners
18
22.3
22.3
(63.4)
(77.9)
From continuing operations
Basic earnings per share
7
(58.5) p
(99.8)p
Diluted earnings per share
7
(58.5) p
(99.8)p
From continuing and discontinued operations
Basic earnings per share
7
(57.1) p
(66.9)p
Diluted earnings per share
7
(57.1) p
(66.9)p
Interim dividend per share
8
—
—
Final dividend per share
8
—
—
Note
2026
£ million
2025
£ million
Close Brothers Group plc Annual Report 2026
164
Consolidated statement of comprehensive income
For the year ended 31 July 2026
Loss after tax
(63.4)
(77.9)
Items that may be reclassified to income statement
Currency translation (losses)/gains
(0.3)
0.5
Losses on cash flow hedging
(4.5)
(12.7)
Gains/(losses) on financial instruments classified at fair value through other comprehensive
income
2.3
(4.2)
Tax relating to items that may be reclassified
0.8
4.3
(1.7)
(12.1)
Items that will not be reclassified to income statement
Defined benefit pension scheme losses
—
(0.1)
Tax relating to items that will not be reclassified
—
—
—
(0.1)
Other comprehensive expense, net of tax
(1.7)
(12.2)
Total comprehensive loss
(65.1)
(90.1)
Attributable to
Shareholders
(87.4)
(112.4)
Other equity owners
18
22.3
22.3
(65.1)
(90.1)
Note
2026
£ million
2025
£ million
Strategic report
Governance report
Financial statements
165
Consolidated balance sheet
At 31 July 2026
Assets
Cash and balances at central banks
1,190.7 1,917.0
Loans and advances to banks
9
224.6
161.7
Loans and advances to customers
10
9,463.2 9,459.4
Debt securities
11
571.1
859.2
Derivative financial instruments
12
93.3
103.1
Intangible assets
13
155.0
166.3
Property, plant and equipment
14
165.4
209.4
Current tax assets
55.6
44.2
Deferred tax assets
6
27.9
31.0
Prepayments, accrued income and other assets
15
111.6
186.6
Assets classified as held for sale
26
—
934.0
Total assets
12,058.4 14,071.9
Liabilities
Deposits by banks
16
20.3
88.1
Deposits by customers
16
7,876.2 8,799.3
Loans and overdrafts from banks
16
0.9
1.5
Debt securities in issue
16
1,636.0 1,991.3
Derivative financial instruments
12
90.0
104.7
Provisions for liabilities and charges
15
364.4
210.3
Accruals, deferred income and other liabilities
15
169.2
172.3
Subordinated loan capital
17
249.8
195.5
Liabilities directly associated with assets classified as held for sale
26
—
773.4
Total liabilities
10,406.8 12,336.4
Equity
Called up share capital
18
38.0
38.0
Retained earnings
1,445.1 1,532.3
Other equity instrument
18
197.6
197.6
Other reserves
(29.1)
(32.4)
Total shareholders' and other equity owners' equity
1,651.6 1,735.5
Total equity
1,651.6 1,735.5
Total equity and liabilities
12,058.4 14,071.9
Note
31 July 2026
£ million
31 July 2025
£ million
The consolidated financial statements on pages 164 to 213 were approved and authorised for issue by the Board of Directors
on 29 September 2026 and signed on its behalf by:
Michael B. Morgan
Fiona McCarthy
Chief Executive
Group Chief Finance Officer
Registered number: 520241
Close Brothers Group plc Annual Report 2026
166
Consolidated statement of changes in equity
For the year ended 31 July 2026
At 1 August 2024
38.0 1,634.4
197.6
(5.3)
(33.8)
(1.4)
13.0
1,842.5 1,842.5
Loss for the year
—
(77.9)
—
—
—
—
—
(77.9)
(77.9)
Other comprehensive
(expense)/income
—
(0.1)
—
(3.0)
—
0.1
(9.2)
(12.2)
(12.2)
Total comprehensive
(expense)/income for the
year
—
(78.0)
—
(3.0)
—
0.1
(9.2)
(90.1)
(90.1)
Shares purchased
—
—
—
—
(1.6)
—
—
(1.6)
(1.6)
Shares released
—
—
—
—
9.2
—
—
9.2
9.2
Coupon paid on other
equity instrument (Note 18)
—
(22.3)
—
—
—
—
—
(22.3)
(22.3)
Other movements
—
(1.8)
—
—
(0.4)
—
—
(2.2)
(2.2)
At 31 July 2025
38.0 1,532.3
197.6
(8.3)
(26.6)
(1.3)
3.8
1,735.5 1,735.5
Loss for the year
—
(63.4)
—
—
—
—
—
(63.4)
(63.4)
Other comprehensive
income/(expense)
—
—
—
1.6
—
(0.1)
(3.2)
(1.7)
(1.7)
Total comprehensive
(expense)/income for the
year
—
(63.4)
—
1.6
—
(0.1)
(3.2)
(65.1)
(65.1)
Shares purchased
—
—
—
—
—
—
—
—
—
Shares released
—
—
—
—
4.2
—
—
4.2
4.2
Coupon paid on other
equity instrument (Note 18)
—
(22.3)
—
—
—
—
—
(22.3)
(22.3)
Other movements
—
(1.7)
—
—
0.8
—
—
(0.9)
(0.9)
Income tax
—
0.2
—
—
—
—
—
0.2
0.2
At 31 July 2026
38.0 1,445.1
197.6
(6.7)
(21.6)
(1.4)
0.6
1,651.6 1,651.6
Other reserves
Total
attributable to
shareholders
and other
equity owners
£ million
Total equity
£ million
Called up
share
capital
£ million
Retained
earnings
£ million
Other equity
instrument
£ million
FVOCI
reserve
£ million
Share-
based
payments
reserve
£ million
Exchange
movements
reserve
£ million
Cash flow
hedging
reserve
£ million
Strategic report
Governance report
Financial statements
167
Consolidated cash flow statement
For the year ended 31 July 2026
Net cash (outflow)/inflow from operating activities
23(a)
(804.7)
241.2
Net cash inflow/(outflow) from investing activities
Purchase of:
Property, plant and equipment
(2.9)
(5.3)
Intangible assets – software
(25.7)
(24.5)
Subsidiaries, net of cash acquired
23(b)
—
(0.5)
Sale of:
Equity shares held for investment
—
1.8
Subsidiaries, net of cash disposed
23(c)
122.5
104.0
93.9
75.5
Net cash (outflow)/inflow before financing activities
(710.8)
316.7
Financing activities
Purchase of own shares for employee share award schemes
—
(1.6)
Interest paid on subordinated loan capital and debt financing
(23.1)
(23.4)
Issuance of subordinated loan capital
248.9
—
Redemption of subordinated loan capital
(198.4)
—
Payment of lease liabilities
(7.2)
(12.1)
AT1 coupon payment
(22.3)
(22.3)
Net (decrease)/increase in cash
(712.9)
257.3
Cash and cash equivalents at beginning of year
2,101.8 1,844.5
Cash and cash equivalents at end of year
23(d) 1,388.9 2,101.8
Cash and cash equivalents per the balance sheet
1,388.9 2,046.8
Cash and cash equivalents within the assets of the disposal group classified as held for sale
26
—
55.0
1,388.9 2,101.8
Note
2026
£ million
2025
£ million
Close Brothers Group plc Annual Report 2026
168
Company balance sheet
At 31 July 2026
Fixed assets
Property, plant and equipment
14
5.3
6.5
Investment in subsidiaries
25
487.0
487.0
492.3
493.5
Current assets
Amounts owed by subsidiaries due within one year
407.5
420.8
Amounts owed by subsidiaries due after more than one year
249.0
199.7
Corporation tax receivable
0.1
5.9
Deferred tax asset
6
0.8
0.4
Other debtors
2.2
3.0
Cash at bank
0.1
4.8
659.7
634.6
Creditors: Amounts falling due within one year
Debt securities in issue
16
2.1
2.1
Subordinated loan capital
17
7.5
1.5
Provisions for liabilities and charges
15
0.2
0.2
Other creditors
0.6
1.5
Accruals
7.3
6.7
17.7
12.0
Net current assets
642.0
622.6
Total assets less current liabilities
1,134.3 1,116.1
Creditors: Amounts falling due after more than one year
Debt securities in issue
16
249.6
249.2
Subordinated loan capital
17
249.0
199.7
Provisions
15
0.7
0.8
Net assets
635.0
666.4
Capital and reserves
Called up share capital
18
38.0
38.0
Other equity instrument
18
200.0
200.0
Other reserves
(21.6)
(26.6)
Profit and loss account
418.6
455.0
Shareholders' and other equity owners' funds
635.0
666.4
Note
31 July 2026
£ million
31 July 2025
£ million
The company reported a loss for the financial year ended 31 July 2026 of £12.2 million (2025: £20.7 million loss).
The company financial statements were approved and authorised for issue by the Board of Directors on 29 September 2026
and signed on its behalf by:
Michael B. Morgan
Chief Executive
Fiona McCarthy
Group Chief Finance Officer
Strategic report
Governance report
Financial statements
169
Company statement of changes in equity
For the year ended 31 July 2026
At 1 August 2024
38.0
200.0
502.0
(33.8)
706.2
Loss for the year
—
—
(20.7)
—
(20.7)
Other comprehensive expense
—
—
(0.1)
—
(0.1)
Total comprehensive loss for the year
—
—
(20.8)
—
(20.8)
Dividends paid (Note 8)
—
—
—
—
—
Shares purchased
—
—
—
(1.6)
(1.6)
Shares released
—
—
—
9.2
9.2
Other equity instrument issued (Note 18)
—
—
—
—
—
Coupon paid on other equity instrument (Note 18)
—
—
(22.3)
—
(22.3)
Other movements
—
—
(3.9)
(0.4)
(4.3)
At 31 July 2025
38.0
200.0
455.0
(26.6)
666.4
Loss for the year
—
—
(12.2)
—
(12.2)
Other comprehensive income
—
—
—
—
—
Total comprehensive loss for the year
—
—
(12.2)
—
(12.2)
Dividends paid (Note 8)
—
—
—
—
—
Shares purchased
—
—
—
—
—
Shares released
—
—
—
4.2
4.2
Other equity instrument issued (Note 18)
—
—
—
—
—
Coupon paid on other equity instrument (Note 18)
—
—
(22.3)
—
(22.3)
Other movements
—
—
(1.9)
0.8
(1.1)
At 31 July 2026
38.0
200.0
418.6
(21.6)
635.0
Other reserves
Total
attributable to
shareholders
and other
equity owners
£ million
Share capital
£ million
Other equity
instrument
£ million
Profit and loss
account
£ million
Share-based
payments
reserve
£ million
Close Brothers Group plc Annual Report 2026
170
1. Material accounting policies
(a) Reporting entity
Close Brothers Group plc (“the company”), a public limited
company by shares incorporated and domiciled in the UK
(England), together with its subsidiaries (collectively, “the
group”), operates through three (2025: three) operating
segments: Commercial, Retail and Property, and is primarily
located within the UK.
(b) Basis of preparation
The consolidated financial statements have been prepared in
accordance with UK-adopted International Accounting
Standards (“IAS”) and with the requirements of the
Companies Act 2006 as applicable to companies reporting
under those standards.
The company financial statements have been prepared in
compliance with United Kingdom Accounting Standards,
including Financial Reporting Standard 102 “The Financial
Reporting Standard applicable in the United Kingdom and
the Republic of Ireland” (“FRS 102”) and the Companies Act
2006, under the provision of the Large and Medium-sized
Companies and Groups (Accounts and Financial
Instruments: Recognition and Measurement Reports)
Regulations 2008 (SI 2008/410).
As permitted by FRS 102, the company has chosen to adopt
IFRS 9 Financial Instruments where applicable and taken
advantage of the disclosure exemptions available under FRS
102 in relation to the presentation of a cash flow statement,
share-based payments and related party transactions. Where
required, equivalent disclosures are given in the consolidated
financial statements of the group. The company has also
taken advantage of the exemption in section 408 of the
Companies Act 2006 not to present its company income
statement and related notes.
Where relevant, the accounting policies of the company are
the same as those of the group set out in this note except for
(j) Leases. For the company, rental costs under operating
leases are charged to the income statement in equal
instalments over the period of the lease. Amounts owed by
subsidiaries due within one year on the company balance
sheet include cash held with Close Brothers Limited.
The consolidated and company financial statements have been
prepared on a going concern basis and under the historical cost
convention, except for financial assets and liabilities held at fair
value through profit or loss and financial assets held at fair value
through other comprehensive income. Further information on
going concern can be found within the Strategic Report.
Items relevant to understanding financial performance are
presented on the consolidated income statement under IAS
1.
(c) Accounting developments
Standards adopted during the year
The accounting standards applied this financial year are
consistent with those of the previous financial year.
Future accounting developments
Amendments to the Classification and Measurement of
Financial Instruments, which amend IFRS 9 "Financial
Instruments" and IFRS 7 "Financial Instruments: Disclosures",
are effective for the group from 1 August 2026. These
amendments clarify certain classification and measurement
and related disclosure requirements and are expected to
have an immaterial impact on the group.
IFRS 18 "Presentation and Disclosure in Financial
Statements" is effective for the group from 1 August 2027
and the impact is currently under assessment.
(d) Consolidation and investment in subsidiaries
Subsidiaries
Subsidiaries are all entities over which the group has control.
The group controls an entity when it is exposed to, or has
rights to, variable returns from its involvement with the entity
and has the ability to affect those returns through its power
over the entity. Such power generally accompanies a
shareholding of more than one half of the voting rights.
Subsidiaries are fully consolidated from the date on which
the group effectively obtains control. They are de-
consolidated from the date that control ceases.
The acquisition method of accounting is used to account for
the acquisition of subsidiaries. Under the acquisition method
of accounting, with some limited exceptions, the assets,
liabilities and contingent liabilities of a subsidiary are
measured at their fair values at the date of acquisition. Any
non-controlling interest is measured either at fair value or at
the non-controlling interest’s proportion of the net assets
acquired. Acquisition-related costs are accounted for as
expenses when incurred, unless directly related to the issue of
debt or equity securities. Any excess of the cost of acquisition
over net assets is capitalised as goodwill. All intra-group
balances, transactions, income and expenses are eliminated.
The company’s investment in its subsidiary is valued at cost
less any accumulated impairment losses.
(e) Foreign currency translation
For the company and those subsidiaries whose balance
sheets are denominated in sterling, which is the company’s
functional and presentation currency, monetary assets and
liabilities denominated in foreign currencies are translated
into sterling at the closing rates of exchange at the balance
sheet date. Foreign currency transactions are translated into
sterling at the average rates of exchange at the date of the
transaction and exchange differences arising are taken to the
consolidated income statement.
The balance sheets of subsidiaries denominated in foreign
currencies are translated into sterling at the closing rates.
The income statements for these subsidiaries are translated
at the average rates and exchange differences arising are
taken to equity. Such exchange differences are reclassified
to the consolidated income statement in the period in which
the subsidiary is disposed of.
(f) Revenue recognition
Interest income
Interest on loans and advances made by the group, and fee
income and expense and other direct costs relating to loan
origination, restructuring or commitments, are recognised in
the consolidated income statement using the effective
interest rate method.
The effective interest rate method applies a rate that
discounts estimated future cash payments or receipts over
the expected life of a financial instrument to the gross
carrying amount of a financial asset or to the amortised cost
of a financial liability. The cash flows take into account all
contractual terms of the financial instrument including
transaction costs and all other premiums or discounts but
not future credit losses. Interest income is recognised on a
contractual basis where it is not possible to reliably estimate
the cash flows or expected life of a financial instrument.
Strategic report
Governance report
Financial statements
171
The Notes
Fees and commissions
Where fees that have not been included within the effective
interest rate method are earned on the execution of a
significant act at a point in time, such as fees arising from
invoice discounting and factoring services, or negotiating or
arranging a transaction for a third party, they are recognised
as revenue when that act has been completed and the
performance obligation has been met. Fees and
corresponding expenses in respect of other services are
recognised in the consolidated income statement as the right
to consideration or payment accrues over time when
services are performed and obligations are met. To the
extent that fees and commissions are recognised in advance
of billing they are included as accrued income or expense.
Dividends
Dividend income is recognised when the right to receive
payment is established.
(g) Adjusted measures
Adjusted measures are management measures presented on
a basis consistent with prior periods and exclude adjusting
items which do not reflect underlying trading performance
and which may be recurring. Adjusted measures also
exclude exceptional items.
Adjusting items this year comprise:
• provision in relation to motor finance commissions;
• other motor finance commissions related costs, net of
insurance recoveries;
• discount unwind in relation to the provisions for motor
finance commissions and early settlements in Motor
Finance;
• provision in relation to early settlements in Motor Finance;
• gain on disposal of Close Brewery Rentals Limited;
• restructuring costs;
• amortisation of intangible assets on acquisition;
• operating profit/(loss) of Close Brewery Rentals Limited;
and
• operating profit/(loss) of Close Brothers Vehicle Hire.
Amortisation of intangible assets on acquisition is excluded
to present the performance of the group’s acquired
businesses consistent with its other businesses. The other
adjusting items do not reflect underlying trading
performance.
Exceptional items are income and expense items that are
material by size and/or nature and are non-recurring.
(h) Financial assets and liabilities (excluding
derivatives)
Classification and measurement
Financial assets are classified at initial recognition on the
basis of the business model within which they are managed
and their contractual cash flow characteristics. The
classification categories are amortised cost, fair value
through other comprehensive income (“FVOCI”) and fair
value through profit or loss (“FVTPL”).
Financial assets that are held to collect contractual cash
flows where those cash flows represent solely payments of
principal and interest are measured at amortised cost. Initial
recognition is at fair value plus directly attributable
transaction costs. Interest income is accounted for using the
effective interest rate method.
Financial assets that are held to collect contractual cash
flows and for subsequent sale, where the assets’ cash flows
represent solely payments of principal and interest, are
classified at FVOCI. Directly attributable transaction costs
are added to the initial fair value. Gains and losses are
recognised in other comprehensive income, except for
impairment gains and losses, until the financial asset is either
sold or matures, at which time the cumulative gain or loss is
recognised in the income statement. Impairment gains and
losses are recognised in the income statement.
Financial assets are classified at FVTPL where they do not
meet the criteria to be measured at amortised cost or FVOCI
or where they are designated at FVTPL to reduce an
accounting mismatch. Financial assets at FVTPL are
recognised at fair value. Transaction costs are immediately
recognised in profit or loss on initial recognition. Gains and
losses that subsequently arise on changes in fair value are
recognised in the income statement.
Financial liabilities are classified at initial recognition at
amortised cost except for the following instruments which
are classified at FVTPL: derivatives; financial liabilities held
for trading; and financial liabilities designated as FVTPL to
eliminate an accounting mismatch.
Financial liabilities at amortised cost are measured at fair
value less directly attributable transaction costs on initial
recognition. Interest expense is accounted for using the
effective interest rate method. Financial liabilities at FVTPL
are measured at fair value on initial recognition. Transaction
costs are immediately recognised in profit or loss on initial
recognition. Subsequent changes in fair value are recognised
in the income statement except for financial liabilities
designated at FVTPL; changes in fair value attributable to
changes in credit risk are recognised in other comprehensive
income.
The fair values of quoted financial assets or financial
liabilities in active markets are based on bid or offer prices. If
the market for a financial asset or financial liability is not
active, or they relate to unlisted securities, the group
establishes fair value by using valuation techniques. These
include the use of recent arm’s length transactions,
discounted cash flow analysis and other valuation
techniques commonly used by market participants.
Derecognition
Financial assets are derecognised when the contractual
rights to receive cash flows from the financial assets have
expired or where the group has transferred the contractual
rights to receive cash flows and transferred substantially all
risks and rewards of ownership. If substantially all the risks
and rewards have been neither retained nor transferred the
assets continue to be recognised to the extent of the group’s
continuing involvement. Financial liabilities are derecognised
when they are extinguished.
Modifications
The terms or cash flows of a financial asset or liability may
be modified due to renegotiation or otherwise. If the terms or
cash flows are substantially different to the original, then the
financial asset or liability is derecognised and a new financial
asset or liability is recognised at fair value. If the terms or
cash flows are not substantially different to the original, then
the financial asset or liability carrying value is adjusted to
reflect the present value of modified cash flows discounted
at the original EIR. The adjustment is recognised within
income on the income statement.
The Notes continued
Close Brothers Group plc Annual Report 2026
172
1. Material accounting policies (continued)
(i) Impairment of financial assets
Expected credit losses
In accordance with IFRS 9, expected credit losses (“ECL”)
are recognised for loans and advances to customers and
banks, other financial assets held at amortised cost, financial
assets measured at FVOCI, loan commitments and financial
guarantee contracts. The impairment charge in the income
statement includes the change in expected credit losses.
At initial recognition, financial assets are considered to be in
Stage 1 and a provision is recognised for 12 months of
expected credit losses. If a significant increase in credit risk
since initial recognition occurs, these financial assets are
considered to be in Stage 2 and a provision is made for the
lifetime expected credit losses. As a backstop, all financial
assets 30 days past due are considered to have experienced
a significant increase in credit risk and are transferred to
Stage 2.
A financial asset will remain classified as Stage 2 until the
credit risk has improved and it can be returned to Stage 1 or
until it deteriorates such that it meets the criteria to move to
Stage 3.
Where a financial asset no longer represents a significant
increase in credit risk since origination it can move from
Stage 2 back to Stage 1. As a minimum this means that all
payments must be up to date, the quantitative probability of
default assessment trigger is no longer met, and the account
is not evidencing qualitative assessment triggers.
When objective evidence exists that a financial asset is credit
impaired, such as the occurrence of a credit default event or
identification of an unlikeliness to pay indicator, the financial
asset is considered to be in Stage 3. As a backstop, all
financial assets 90 days or more past due are considered to
be credit impaired and transferred to Stage 3.
Cure definitions are in operation where certain financial
assets in Stage 3 can move back to Stage 2, subject to
Stage 3 indicators no longer being in effect, and meeting the
appropriate cure period.
In all circumstances, loans and advances to customers are
written off against the related provisions when there are no
reasonable expectations of further recovery. This is typically
following realisation of all associated collateral and available
recovery actions against the customer. Subsequent
recoveries of amounts previously written off decrease the
amount of impairment losses recorded in the income
statement.
The calculation of expected credit losses for loans and
advances to customers, either on a 12-month or lifetime
basis, is based on the probability of default (“PD”), the
exposure at default (“EAD”) and the loss given default
(“LGD”), and includes forward-looking macroeconomic
information where appropriate. Further information on this
calculation methodology can be found on page 82 in the
“Use of estimates” section of the Risk Report.
The calculation of expected credit losses for some loan
portfolios and receivables relating to operating lease assets
is based on a simplified lifetime only expected credit loss
approach. Under the simplified approach, stage
classification represents management’s internal assessment
of credit risk.
Expected credit losses are assessed against actual loss
experience via a series of provision adequacy reviews. These
reviews also incorporate management judgement to ensure
that our ECL coverage ratios remain appropriate.
(j) Leases
Lessor
A finance lease is a lease or hire purchase contract that
transfers substantially all the risks and rewards incidental to
ownership of an asset to the lessee. Finance leases are
recognised as loans at an amount equal to the gross
investment in the lease, which comprises the lease payments
receivable and any unguaranteed residual value, discounted
at its implicit interest rate. Finance charges on finance leases
are taken to income in proportion to the net funds invested.
An operating lease is a lease that does not transfer
substantially all the risks and rewards incidental to ownership
of an asset to the lessee. Rental income from operating
leases is recognised in equal instalments over the period of
the leases and included in other income in the consolidated
income statement.
Lessee
A lease liability and right of use asset are recognised on the
balance sheet at the lease commencement date. The lease
liability is measured at the present value of future lease
payments. The discount rate is the rate implicit in the lease,
or if that cannot be determined, the group’s incremental
borrowing rate appropriate for the right of use asset. The
right of use asset is measured at cost, comprising the initial
lease liability, payments made at or before the
commencement date less lease incentives received, initial
direct costs, and estimated costs of restoring the underlying
asset to the condition required by the lease.
Lease payments are allocated between the liability and
finance cost. The finance cost relating to the lease liability is
charged to the consolidated income statement over the lease
term. The right of use asset is depreciated over the shorter of
the asset’s useful life and the lease term on a straight-line
basis.
As set out in Note 1(b), the company has a different
accounting policy for leases under FRS 102. Rental costs
under operating leases are charged to the income statement
in equal instalments over the period of the lease.
(k) Sale and repurchase agreements and other
secured lending and borrowings
Securities may be sold subject to a commitment to
repurchase them. Such securities are retained on the
consolidated balance sheet when substantially all the risks
and rewards of ownership remain with the group. The
transactions are treated as collateralised borrowing and the
counterparty liability is included within loans and overdrafts
from banks. Similar secured borrowing transactions,
including securities lending transactions and collateralised
short-term notes, are treated and presented in the same
way. These secured financing transactions are initially
recognised at fair value, and subsequently valued at
amortised cost, using the effective interest rate method.
(l) Securitisation transactions
The group securitises its own financial assets via the sale of
these assets to special purpose entities, which in turn issue
securities to investors. All financial assets continue to be
held on the group’s consolidated balance sheet together
with debt securities in issue recognised for the funding.
The group has a forward flow arrangement with a third party.
In this arrangement, financial assets were originated and
recognised on the balance sheet and simultaneously
derecognised on sale of the assets.
See Note 1(h) for the derecognition accounting policy.
Strategic report
Governance report
Financial statements
173
(m) Offsetting financial instruments
Financial assets and financial liabilities are offset and the net
amount presented on the consolidated balance sheet if there
is a legally enforceable right to set off the recognised
amounts and there is an intention to settle on a net basis, or
to realise an asset and settle the liability simultaneously.
(n) Derivatives and hedge accounting
On adoption of IFRS 9 Financial Instruments in 2018, the
group elected to continue applying hedge accounting under
IAS 39: Financial Instruments: Recognition and
Measurement.
In general, derivatives are used to minimise the impact of
interest rate and currency exchange rate movements on the
group’s financial instruments. They are carried on the
consolidated balance sheet at fair value which is obtained
from quoted market prices in active markets, including
recent market transactions and discounted cash flow
models.
On acquisition, certain derivatives are designated as a hedge
and the group formally documents the relationship between
these derivatives and the hedged item. The group also
documents its assessment, both at hedge inception and on
an ongoing basis, of whether the derivative is highly effective
in offsetting changes in fair values or cash flows of hedged
items. If a hedge was deemed partially ineffective but
continues to qualify for hedge accounting, the amount of the
ineffectiveness, taking into account the timing of the
expected cash flows where relevant, would be recorded in
the consolidated income statement. If the hedge is not, or
has ceased to be highly effective, the group discontinues
hedge accounting.
For fair value hedges, changes in the fair value are
recognised in the consolidated income statement, together
with changes in the fair value of the hedged item. For cash
flow hedges, the fair value gain or loss associated with the
effective proportion of the cash flow hedge is recognised
initially directly in equity and recycled to the consolidated
income statement in the period when the hedged item
affects income.
(o) Intangible assets
Computer software (acquired and costs associated with
development) and intangible assets on acquisition (excluding
goodwill) are stated at cost less accumulated amortisation
and provisions for impairment which are reviewed at least
annually. Amortisation is calculated to write off their cost on
a straight-line basis over the estimated useful lives as
follows:
Computer software
3 to 10 years
Intangible assets on acquisition
17 years
Goodwill on acquisitions of subsidiaries is included in
intangible assets. Goodwill is assessed annually for
impairment and carried at cost less any accumulated
impairment.
(p) Property, plant and equipment
Property, plant and equipment is stated at cost less
accumulated depreciation and provisions for impairment
which are reviewed at least annually. Depreciation is
calculated to write off their cost on a straight-line basis over
their estimated useful lives as follows:
Short leasehold property
Over the length of the lease
Fixtures, fittings and
equipment
3 to 5 years
Assets held under operating
leases
1 to 20 years
Motor vehicles
1 to 5 years
(q) Share capital and other equity
Share issue costs
Incremental costs directly attributable to the issue of new
shares or options, including those issued on the acquisition
of a business, are shown in equity as a deduction, net of tax,
from the proceeds.
Dividends on ordinary shares
Dividends on ordinary shares are recognised in equity in the
period in which they are paid or, if earlier, approved by
shareholders.
Treasury shares
Where the company or any member of the group purchases
the company’s share capital, the consideration paid is
deducted from shareholders’ equity as Treasury shares until
they are cancelled. Where such shares are subsequently sold
or reissued, any consideration received is included in
shareholders’ equity.
Other equity
Financial instruments are classified as equity when there is
no contractual obligation to deliver cash, another financial
asset, or a variable number of the group’s own equity
instruments to another entity. The instrument is measured at
cost less transaction costs and distributions are recognised
as a deduction from retained earnings when they become
irrevocable.
(r) Employee benefits
The group operates a defined contribution pension scheme
for eligible employees as well as a defined benefit pension
scheme which is closed to new members and further
accrual.
Under the defined contribution scheme the group pays fixed
contributions into a fund separate from the group’s assets.
Contributions are charged in the consolidated income
statement when they become payable.
The expected cost of providing pensions within the funded
defined benefit scheme, determined on the basis of annual
valuations using the projected unit method, is charged to the
consolidated income statement. Actuarial gains and losses
are recognised in full in the period in which they occur and
recognised in other comprehensive income.
The retirement benefit obligation recognised in the balance
sheet represents the present value of the defined benefit
obligation, as adjusted for unrecognised past service cost,
and as reduced by the fair value of scheme assets at the
balance sheet date. Both the return on investment expected
in the period and the expected financing cost of the liability,
as estimated at the beginning of the period, are recognised
in the results for the period. Any variances against these
estimates in the year form part of the actuarial gain or loss.
The assets of the scheme are held separately from those of
the group in an independently managed fund.
The Notes continued
Close Brothers Group plc Annual Report 2026
174
1. Material accounting policies (continued)
The scheme entered into a buy-in transaction with an
insurance company covering all members of the scheme. A
buy-in is a bulk annuity policy that matches the scheme’s
assets and liabilities. The pension surplus on the group’s
balance sheet relates to the cash held by the scheme with
the fair value of the insurance policy matched to the fair
value of the scheme’s liabilities, which remains subject to
changes in actuarial valuations.
(s) Share-based payments to employees
The group operates three (2025: three) share-based award
schemes: the Deferred Share Awards (“DSA”) scheme, the
Long Term Incentive Plan (“LTIP”), and the HMRC approved
Save As You Earn (“SAYE”) scheme.
The value of the DSA at the grant date is charged to the
group’s consolidated income statement in the year to which
the award relates.
The costs of LTIP and SAYE are based on the fair value of
awards on the date of grant. Fair values of share-based
awards are determined using the Black-Scholes pricing
model, with the exception of fair values for market-based
performance conditions, which are determined using Monte
Carlo simulation. Both models take into account the exercise
price of the option, the current share price, the risk-free
interest rate, the expected volatility of the company’s
historical share price over the life of the option award and
other relevant factors. For non-market-based performance
conditions, vesting conditions are not taken into account
when measuring fair value, but are reflected by adjusting the
number of shares in each award such that the amount
recognised reflects the number that are expected to, and
then actually do, vest. The fair value is expensed in the
consolidated income statement on a straight-line basis over
the vesting period, with a corresponding credit to the share-
based payments reserve. At the end of the vesting period, or
upon exercise, lapse or forfeit if earlier, this credit is
transferred to retained earnings. Further information on the
group’s schemes is provided in Note 22 and in the Directors’
Remuneration Report.
(t) Provisions and contingent liabilities
Provisions are recognised in respect of present obligations
arising from past events where it is probable that outflows of
resources will be required to settle the obligations and they
can be reliably estimated. Provisions include costs directly
attributable to the settlement of obligations.
Contingent liabilities are possible obligations whose
existence depends on the outcome of uncertain future
events or those present obligations where the outflows of
resources are uncertain or cannot be measured reliably.
Contingent liabilities are not recognised in the financial
statements but are disclosed unless they are deemed
remote.
(u) Taxes, including deferred taxes
Current tax is the expected tax payable on the taxable profit
for the year. Taxable profit differs from net profit as reported
in the consolidated income statement because it excludes
items of income and expense that are taxable or deductible
in other years and items that are never taxable or deductible.
The group’s liability for current tax is calculated using tax
rates that have been enacted or substantively enacted by the
balance sheet date.
To enable the tax charge to be based on the profit for the
year, deferred tax is provided in full on temporary timing
differences, at the rates of tax expected to apply when these
differences crystallise. Deferred tax assets are recognised
only to the extent that it is probable that sufficient taxable
profits will be available against which temporary differences
can be set. Deferred tax liabilities are offset against deferred
tax assets when there is both a legal right to set off and an
intention to settle on a net basis.
(v) Cash and cash equivalents
For the purposes of the cash flow statement, cash and cash
equivalents comprises cash and demand deposits with
banks, together with short-term highly liquid investments that
are readily convertible to known amounts of cash.
(w) Segmental reporting
Operating segments are reported in a manner consistent
with the internal reporting provided to the Executive
Committee, which is considered the group’s chief operating
decision-maker. All transactions between business segments
are conducted on an arm’s length basis, with intra-segment
revenue and costs being eliminated on consolidation.
Income and expenses directly associated with each segment
are included in determining business segment performance.
(x) Discontinued operations
The results of discontinued operations are shown as:
• a single amount on the face of the consolidated income
statement comprising the post-tax profit or loss of
discontinued operations; and
• post-tax gain or loss recognised either on measurement to
fair value less costs to sell or on the disposal of the
discontinued operation.
A discontinued operation is a cash generating unit (“CGU”)
or a group of CGUs that either has been disposed of, or is
classified as held for sale, and represents a separate major
line of business or geographical area of operations, is part of
a single coordinated plan to dispose of a separate major line
of business or geographical area of operations or is a
subsidiary acquired exclusively with a view to resale.
Intercompany transactions between continuing and
discontinued operations have been eliminated on
consolidation in the consolidated income statement.
The following accounting policies relate only to discontinued
operations:
Gains less losses arising from dealing in securities
Non-interest income includes net realised and unrealised
gains arising from the buying and selling of securities and
from positions held in securities, including related interest
income and dividends.
(y) Held for sale disposal groups
Disposal groups are classified as held for sale when their
carrying amounts will be recovered principally through a sale
rather than continuing use, and the sale is highly probable
within 12 months. They are measured at the lower of carrying
amount and fair value less costs to sell, with impairment
losses, as needed, recognised in the income statement on
initial classification and subsequent remeasurement.
Financial assets and liabilities within a disposal group
continue to be measured under IFRS 9.
The following accounting policies relate only to held for sale
disposal groups:
Settlement accounts
Settlement balance debtors and creditors are the amounts
due to and from counterparties in respect of the group’s
market-making activities and are measured at fair value on
initial recognition and carried at amortised cost. The
balances are short term in nature, do not earn interest and
are recorded at the amount receivable or payable.
Strategic report
Governance report
Financial statements
175
Loans to and from money brokers against stock
advanced
Loans to money brokers against stock advanced is the cash
collateral provided to these institutions for stock borrowing
by the group’s market-making activities and is measured at
fair value on initial recognition and carried at amortised cost.
Interest is paid on the stock borrowed and earned on the
cash deposits advanced. The stock borrowing to which the
cash deposits relate is short term in nature and is recorded
at the amount receivable. Loans from money brokers against
stock collateral provided are recorded at the amount
payable. Interest is paid on the loans.
2. Critical accounting judgements and
estimates
The reported results of the group are sensitive to the
judgements, estimates and assumptions that underlie the
application of its accounting policies and preparation of its
financial statements. UK company law and IFRS require the
Directors, in preparing the group’s financial statements, to
select suitable accounting policies, apply them consistently
and make judgements, estimates and assumptions that are
reasonable.
The group’s estimates and assumptions are based on
historical experience and reasonable expectations of future
events and are reviewed on an ongoing basis. Actual results
in the future may differ from the amounts estimated due to
the inherent uncertainty.
The group’s critical accounting judgements, made in
applying its accounting policies as described in Note 1, and
the key sources of estimation uncertainty that may have a
significant risk of causing a material adjustment within the
next financial year, are set out below. There are no critical
accounting judgements or key sources of estimation
uncertainty relating to the company.
The impact of climate change on the group’s judgements,
estimates and assumptions has been considered in
preparing these financial statements. While no material
impact has been identified, climate risk continues to be
monitored on an ongoing basis as set out in the Risk Report.
Critical accounting judgements
The critical accounting judgements of the group, which relate
to expected credit loss provisions under IFRS 9 and motor
finance commissions, are as follows. These were also critical
accounting judgements in the prior year albeit the judgement
relating to motor finance commissions has been updated in
line with the latest developments:
• establishing the criteria for a significant increase in credit
risk;
• determining the appropriate definition of default; and
• determining the affected customers in the motor finance
commissions provisioning assessment and applying a
single, best estimate scenario rather than a probability
weighted multi-scenario approach.
Further information on the first two judgements can be found
in the “Use of judgements” section in the Risk Report, while
further information on the third judgement can be found in
Note 15.
Key sources of estimation uncertainty
The key sources of estimation uncertainty of the group,
which relate to expected credit loss provisions, value in use
calculations, and motor finance commissions, are as follows.
These were also sources of estimation uncertainty in the
prior year except the estimates relating to individually
assessed expected credit loss provisions. In addition, the
estimates relating to motor finance commissions have been
updated in line with the latest developments:
• forward-looking macroeconomic information incorporated
into expected credit loss models;
• adjustments by management to model calculated
expected credit losses due to limitations in the group's
expected credit loss models or input data, which may be
identified through ongoing model monitoring and validation
of models;
• expected credit loss provisions assessed on an individual,
rather than collective, basis, with assumptions made in
relation to the timing and value of future cash flows under
multiple probability-weighted scenarios;
• estimate of future cash flow forecasts in the calculation of
value in use for the testing of goodwill and other non-
financial assets for impairment in relation to the group's
cash generating units, in particular Motor Finance and
Asset Finance and Leasing;
• estimates of the expected rental incomes and disposal
values in the calculation of value in use for the operating
lease assets of Close Brothers Vehicle Hire; and
• estimates and assumptions applied in the calculation of
the provision relating to motor finance commissions. These
assumptions are customer claim rates and the costs to
administer the scheme. Claim rate is defined as the
estimated cost of customer remediation (based on
customer engagement with redress invitation) as a
percentage of the estimated cost of the eligible in-scope
population.
Additional disclosures on the estimation uncertainty relating
to forward-looking macroeconomic information, model
adjustments, individually assessed expected credit loss
provisions, operating lease assets, goodwill and motor
finance commissions can be found in the Risk Report (“Use
of estimates” and “Use of Adjustments” sections), Note 13,
Note 14 and Note 15 respectively.
The Notes continued
Close Brothers Group plc Annual Report 2026
176
3. Segmental analysis
The Directors manage the group by class of business and present the segmental analysis on that basis. The group’s activities
are presented in three (2025: three) operating segments: Commercial, Retail and Property.
In the segmental reporting information that follows, Group consists of central functions as well as various non-trading head
office companies and consolidation adjustments and is set out in order that the information presented reconciles to the
consolidated income statement. The Group balance sheet primarily includes treasury assets and liabilities comprising cash and
balances at central banks, debt securities, customer deposits and other borrowings.
Businesses continue to charge market prices for the limited services rendered to other parts of the group. Funding charges
allocated to the segments take into account commercial demands. More than 90% of the group’s activities, revenue and
assets are located in the UK.
Summary income statement for the
year ended 31 July 2026
Net interest income/(expense)
233.4
197.2
116.6
(8.7)
538.5
—
538.5
Other non-interest income
93.7
17.2
1.1
0.5
112.5
—
112.5
Operating income/(expense)
327.1
214.4
117.7
(8.2)
651.0
—
651.0
Provision in relation to motor finance
commissions
—
(164.7)
—
—
(164.7)
—
(164.7)
Other motor finance commissions related
costs, net of insurance recoveries
—
3.0
—
—
3.0
—
3.0
Restructuring costs
(7.2)
(5.6)
(1.4)
(0.1)
(14.3)
—
(14.3)
Other administrative expenses
(177.8)
(161.2)
(29.7)
(25.9)
(394.6)
—
(394.6)
Depreciation and amortisation
(23.8)
(18.8)
(3.4)
(2.9)
(48.9)
—
(48.9)
Impairment losses on financial assets
(27.0)
(29.2)
(35.6)
—
(91.8)
—
(91.8)
Total operating expenses
(235.8)
(376.5)
(70.1)
(28.9)
(711.3)
—
(711.3)
Operating profit/(loss) before tax from
continuing operations
91.3
(162.1)
47.6
(37.1)
(60.3)
—
(60.3)
Operating profit before tax from
discontinued operations
—
—
—
—
—
2.6
2.6
External operating income/(expense)
327.9
228.2
122.4
(27.5)
651.0
—
651.0
Inter segment operating (expense)/
income
(0.8)
(13.8)
(4.7)
19.3
—
—
—
Segment operating income/(expense)
327.1
214.4
117.7
(8.2)
651.0
—
651.0
Commercial
£ million
Retail
£ million
Property
£ million
Group
£ million
Continuing
operations
£ million
Discontinued
operations1
£ million
Total
£ million
1.
Discontinued operations comprise Winterflood Securities sold on 1 December 2025 and Close Brothers Asset Management sold on 28 February
2025. See Note 26.
Other non-interest income of £112.5 million (2025: £120.7 million) includes other income of £101.3 million (2025: £118.5
million), which predominantly relates to the operating lease assets rental income of Close Brothers Vehicle Hire (which is in
wind-down) and Close Brewery Rentals Limited (which was sold in August 2025). In the current period, other income also
includes a gain on disposal of Close Brewery Rentals Limited of £6.4 million – please refer to Note 26 for more information.
As set out in Note 26 "Discontinued operations and assets and liabilities classified as held for sale", on 25 July 2025, the group
announced the sale of Winterflood Securities, an execution services and securities business, to Marex Group plc. The sale
completed on 1 December 2025 and its financial results are presented within this note as discontinued operations.
Strategic report
Governance report
Financial statements
177
Commercial
£ million
Retail
£ million
Property
£ million
Group2
£ million
Continuing
operations
£ million
Discontinued
operations
£ million
Total
£ million
Summary balance sheet information at
31 July 2026
Total assets¹
5,016.2
2,820.8
1,757.3
2,464.1 12,058.4
— 12,058.4
Total liabilities
—
—
— 10,406.8 10,406.8
— 10,406.8
1.
Total assets for the operating segments comprise the loan book and operating lease assets only in line with the reporting to the Chief Operating
Decision Maker and the requirements of IFRS 8 “Operating Segments”.
2.
Balance sheet includes £2,428.7 million assets and £10,139.4 million liabilities (excluding intercompany balances) primarily relating to the treasury
balances described in the second paragraph of this note.
Equity is allocated across the group as set out below. The equity of Commercial, Retail and Property, which is managed as a
whole rather than on a segmental basis, reflects loan book and operating lease assets of £9,594.3 million, in addition to assets
and liabilities of £2,430.3 million and £10,494.3 million respectively, primarily comprising treasury balances which are included
within the Group column above. The remaining difference relates to assets and liabilities of the Group central functions.
Equity
1,530.3
121.3
1,651.6
—
1,651.6
Equity at 31 July 2026
Operating
segments
£ million
Group
£ million
Continuing
operations
£ million
Discontinued
operations
£ million
Total
£ million
Commercial
Retail
Property
Group
Continuing
operations
Discontinued
operations
Total
Other segment information for the
year ended 31 July 2026
Employees (average number)¹
1,350
1,092
166
90
2,698
95
2,793
1.
Commercial, Retail and Property segments include a central function headcount allocation. The company’s average number of employees is
equivalent to the Group number.
Summary income statement for the year
ended 31 July 2025
Net interest income/(expense)
228.1
224.5
128.3
(12.1)
568.8
—
568.8
Impairment of operating lease assets
(30.0)
—
—
—
(30.0)
—
(30.0)
Other non-interest income
95.8
22.2
2.3
0.4
120.7
—
120.7
Operating income/(expense)
293.9
246.7
130.6
(11.7)
659.5
—
659.5
Provision in relation to motor finance
commissions
—
(165.0)
—
—
(165.0)
—
(165.0)
Other motor finance commissions related
costs, net of insurance recoveries
—
(18.7)
—
—
(18.7)
—
(18.7)
Provision in relation to early settlements
in Motor Finance
—
(33.0)
—
—
(33.0)
—
(33.0)
Restructuring costs
(1.4)
(0.6)
(0.3)
—
(2.3)
—
(2.3)
Other administrative expenses
(183.6)
(163.5)
(29.4)
(39.5)
(416.0)
—
(416.0)
Depreciation and amortisation
(26.8)
(20.0)
(4.5)
(2.8)
(54.1)
—
(54.1)
Impairment losses on financial assets
(18.8)
(44.5)
(29.5)
—
(92.8)
—
(92.8)
Total operating expenses
(230.6)
(445.3)
(63.7)
(42.3)
(781.9)
—
(781.9)
Operating profit/(loss) before tax from
continuing operations
63.3
(198.6)
66.9
(54.0)
(122.4)
—
(122.4)
Operating profit before tax from
discontinued operations
—
—
—
46.3
46.3
4.9
51.2
External operating income/(expense)
491.4
364.3
215.1
(411.3)
659.5
—
659.5
Inter segment operating (expense)/
income
(197.5)
(117.6)
(84.5)
399.6
—
—
—
Segment operating income/(expense)
293.9
246.7
130.6
(11.7)
659.5
—
659.5
Commercial
£ million
Retail
£ million
Property
£ million
Group
£ million
Continuing
operations
£ million
Discontinued
operations1
£ million
Total
£ million
1.
Discontinued operations comprise Winterflood Securities sold on 1 December 2025 and Close Brothers Asset Management sold on 28 February
2025. See Note 26.
The Notes continued
Close Brothers Group plc Annual Report 2026
178
3. Segmental analysis (continued)
Commercial
£ million
Retail
£ million
Property
£ million
Group²
£ million
Continuing
operations
£ million
Discontinued
operations3
£ million
Total
£ million
Summary balance sheet information at
31 July 2025
Total assets¹
4,894.3
2,878.9
1,852.5
3,567.3 13,193.0
878.9 14,071.9
Total liabilities
—
—
— 11,548.1 11,548.1
788.3 12,336.4
1.
Total assets for the operating segments comprise the loan book and operating lease assets only in line with the reporting to the Chief Operating
Decision Maker and the requirements of IFRS 8 “Operating Segments”.
2.
Balance sheet includes £3,521.9 million assets and £11,556.2 million liabilities primarily relating to the treasury balances described in the second
paragraph of this note. The remaining difference relates to the assets and liabilities of the Group central functions.
3.
Discontinued operations on the balance sheet comprise Winterflood Securities. See Note 26. The assets and liabilities of Winterflood Securities
presented in this table include intercompany balances for the purposes of segmental reporting.
Equity is allocated across the group as set out below. The equity of Commercial, Retail and Property, which is managed as a
whole rather than on a segmental basis, reflects loan book and operating lease assets of £9,625.7 million, in addition to assets
and liabilities of £3,521.9 million and £11,556.2 million respectively primarily comprising treasury balances which are included
within the Group column above. The remaining difference relates to the assets and liabilities of the group central functions.
Equity at 31 July 2025
Operating
segments
£ million
Group
£ million
Continuing
operations
£ million
Discontinued
operations
£ million
Total
£ million
Equity
1,591.4
53.5
1,644.9
90.6
1,735.5
Commercial
Retail
Property
Group
Continuing
operations
Discontinued
operations
Total
Other segment information for the year
ended 31 July 2025
Employees (average number)¹
1,417
1,154
172
88
2,831
765
3,596
1.
Commercial, Retail and Property segments include a central function headcount allocation. The company’s average number of employees is
equivalent to the Group number.
4. Operating loss before tax
Interest income1
Cash and balances at central banks
63.4
86.7
Loans and advances to banks
2.6
3.4
Loans and advances to customers
904.5
991.2
Other interest income
32.2
30.4
1,002.7
1,111.7
Interest expense
Deposits from banks
(0.7)
(4.3)
Deposits by customers
(345.0)
(405.9)
Borrowings
(69.1)
(80.8)
Other interest expense2
(49.4)
(51.9)
(464.2)
(542.9)
Net interest income
538.5
568.8
2026
£ million
2025
£ million
1.
Interest income calculated using the effective interest method predominantly relating to financial assets held at amortised cost.
2.
Other interest expense includes £28.8 million (2025: £24.7 million) relating to the subordinated loan capital and debt securities issued by the
company, £12.0 million (2025: £nil) relating to the discount unwind on provisions for motor finance commissions and early settlements in Motor
Finance and £8.1 million (2025: £26.9 million) relating to derivative assets and liabilities.
Strategic report
Governance report
Financial statements
179
4. Operating loss before tax (continued)
Fee and commission income1
94.4
103.5
Fee and commission expense1
(17.1)
(16.7)
Net fee and commission income
77.3
86.8
2026
£ million
2025
£ million
1.
Fee income and expense relates to financial instruments which are not at fair value through profit or loss. There is no fee income or expense arising
from trust and other fiduciary activities (2025: £nil). Fee income includes fees arising from invoice discounting and factoring services.
Other income
Operating lease assets rental income
77.7
91.6
Other1
23.6
26.9
101.3
118.5
2026
£ million
2025
£ million
1.
Includes £10.5 million income from services provided in relation to operating lease assets (2025: £12.6 million), £6.4 million gain on disposal of Close
Brewery Rentals Limited (2025: £nil) and £2.0 million amortisation of de-designated cash flow and fair value hedges (2025: £11.4 million).
Administrative expenses
Staff costs:
Wages and salaries
186.2
194.0
Social security costs
28.0
26.7
Share-based awards
2.5
3.8
Other pension costs
13.9
13.9
230.6
238.4
Depreciation and amortisation
48.9
54.1
Other administrative expenses1
340.0
396.6
Total administrative expenses
619.5
689.1
2026
£ million
2025
£ million
1.
Other administrative expenses of £340.0 million (2025: £396.6 million) include the following items which have been separately disclosed on the
consolidated income statement: provision in relation to motor finance commissions of £164.7 million (2025: £165.0 million), other motor finance
commissions related costs, net of insurance recoveries of £(3.0) million (2025: £18.7 million), provision in relation to early settlements in Motor Finance
of £nil (2025: £33.0 million) and restructuring costs of £14.3 million (2025: £2.3 million).
Staff costs of the company total £15.9 million (2025: £18.6 million), comprising largely of wages and salaries of £12.2 million
(2025: £13.8 million).
5. Information regarding the auditors
Fees payable
Audit of the company's annual financial statements
0.8
1.3
Audit of the company's subsidiaries pursuant to legislation
4.4
4.8
Audit related services
0.3
0.3
Other services
0.2
0.6
5.7
7.0
20261
£ million
20251
£ million
1.
During the year, an additional audit fee of £0.8 million (2025: £0.8 million) was paid to the auditors in relation to scope changes in the prior year audit,
which is not included above.
The auditors of the group are PricewaterhouseCoopers LLP (2025: PricewaterhouseCoopers LLP).
The Notes continued
Close Brothers Group plc Annual Report 2026
180
6. Tax
Tax charged/(credited) to the income statement
Current tax:
UK corporation tax
0.5
15.0
Foreign tax
1.6
1.0
Adjustments in respect of previous years
(1.2)
(1.3)
0.9
14.7
Deferred tax:
Deferred tax charge/(credit) for the current year
2.2
(11.6)
Adjustments in respect of previous years
2.0
1.6
5.1
4.7
Tax on items not charged/(credited) to the income statement
Current tax relating to:
Acquisitions and disposals
—
3.7
Defined benefit pension scheme
0.1
—
Deferred tax relating to:
Cash flow hedging
(1.3)
(3.5)
Defined benefit pension scheme
(0.1)
—
Financial instruments classified as fair value through other comprehensive income
0.7
(1.2)
Share-based payments
(0.2)
—
Currency translation (losses)/gains
(0.2)
0.4
Acquisitions and disposals
—
1.7
(1.0)
1.1
Reconciliation to tax expense
UK corporation tax for the period at 25% (2025: 25%) on operating loss
(15.1)
(30.6)
Disallowable items and other permanent differences1
25.0
40.6
Banking surcharge
—
—
Tax relief on coupon on other equity instruments
(5.6)
(5.6)
Prior period tax provision
0.8
0.3
5.1
4.7
2026
£ million
2025
£ million
1.
Disallowable items and other permanent differences largely relate to the non-deductible provision in relation to motor finance commissions.
The standard UK corporation tax rate for the financial year is 25.0% (2025: 25.0%). An additional 3.0% (2025: 3.0%) surcharge
applies to banking company profits as defined in legislation, but only above a threshold amount which is not exceeded by the
current year banking company profits. The effective tax rate of (8.5)% (2025: (3.8)%), which relates to a £5.1 million charge on
an operating loss before tax of £60.3 million, differs to the UK corporation tax rate primarily due to disallowable expenditure,
which more than offsets the tax relief on coupons on the group's AT1 instrument.
The UK government has implemented the Pillar 2 global minimum tax rate of 15% and a UK domestic minimum top-up tax.
The jurisdictions in relation to which Pillar 2 tax liabilities are expected to potentially arise for the group are the Republic of
Ireland, Jersey and Guernsey. The current tax charge for the period includes £0.2 million (2025: £nil) in respect of Pillar 2
income taxes. The group has adopted the IAS 12 exemption from recognition and disclosure regarding the impact on deferred
tax assets and liabilities arising from this legislation. The company has adopted the same exemption under FRS 102.
Strategic report
Governance report
Financial statements
181
Movements in deferred tax assets and liabilities were as follows:
Group
At 1 August 2024
5.1
(0.2)
7.2
6.0
(5.0)
(2.1)
3.3
14.3
Credit/(charge) to the
income statement
8.3
0.1
(1.0)
(0.6)
—
—
1.6
8.4
(Charge)/credit to other
comprehensive income
(0.4)
—
—
—
3.5
—
1.2
4.3
Disposals
(0.1)
—
(3.2)
—
—
1.6
—
(1.7)
Reclassification to assets
held for sale
6.2
—
(0.8)
—
—
—
0.3
5.7
At 31 July 2025
19.1
(0.1)
2.2
5.4
(1.5)
(0.5)
6.4
31.0
(Charge)/credit to the
income statement
(2.0)
—
0.1
(1.1)
—
—
(1.2)
(4.2)
Credit/(charge) to other
comprehensive income
0.2
0.1
—
—
1.3
—
(0.7)
0.9
Credit to equity
—
—
0.2
—
—
—
—
0.2
At 31 July 2026
17.3
—
2.5
4.3
(0.2)
(0.5)
4.5
27.9
Capital
allowances
£ million
Pension
scheme
£ million
Share-based
payments and
deferred
compensation
£ million
Impairment
losses
£ million
Cash flow
hedging
£ million
Intangible
assets
£ million
Other
£ million
Total
£ million
The group’s deferred tax asset comprises £4.6 million (31 July 2025: £5.7 million) due within one year and £23.3 million (31 July
2025: £25.3 million) due after more than one year.
Company
At 1 August 2024
(0.2)
(0.2)
0.6
0.2
Credit/(charge) to the income statement
0.2
0.1
(0.1)
0.2
Credit to other comprehensive income
—
—
—
—
At 31 July 2025
—
(0.1)
0.5
0.4
Credit to the income statement
0.2
—
0.1
0.3
Credit to other comprehensive income
—
0.1
—
0.1
At 31 July 2026
0.2
—
0.6
0.8
Capital
allowances
£ million
Pension
scheme
£ million
Share-based
payments and
deferred
compensation
£ million
Total
£ million
The company’s deferred tax asset comprises £0.2 million (31 July 2025: £0.1 million) due within one year and £0.6 million
(31 July 2025: £0.3 million) due after more than one year.
As the group has been and is expected to continue to be consistently taxpaying, the full deferred tax assets have been
recognised. However, deferred tax assets of £0.3 million (31 July 2025: £0.5 million) have not been recognised in respect of
certain carried forward tax losses. It is currently uncertain whether the group will be able to utilise these losses.
7. Earnings per share
The calculation of basic earnings per share is based on the profit attributable to shareholders and the number of basic
weighted average shares. When calculating the diluted earnings per share, the weighted average number of shares in issue is
adjusted for the effects of all dilutive share options and awards.
Basic
(58.5)p
(99.8)p
Diluted
(58.5)p
(99.8)p
Adjusted basic1
47.5p
59.3p
Adjusted diluted1
47.5p
59.3p
Continuing operations
2026
2025
Basic
1.4p
32.9p
Diluted
1.4p
32.9p
Discontinued operations2
The Notes continued
Close Brothers Group plc Annual Report 2026
182
7. Earnings per share (continued)
Basic
(57.1) p
(66.9)p
Diluted
(57.1) p
(66.9)p
Continuing and discontinued operations
1. Excludes the adjusting items set out in the table below and the associated tax effect.
2. Discontinued operations comprise Winterflood Securities sold on 1 December 2025 and Close Brothers Asset Management sold on 28 February
2025. See Notes 3 and 26.
Loss attributable to shareholders
(85.7)
(100.2)
Less profit from discontinued operations, net of tax1
(2.0)
(49.2)
Loss attributable to shareholders on continuing operations
(87.7)
(149.4)
Provision in relation to motor finance commissions
164.7
165.0
Other motor finance commissions related costs, net of insurance recoveries
(3.0)
18.7
Discount unwind in relation to the provisions for motor finance commissions and early settlements in
Motor Finance2
12.0
—
Provision in relation to early settlements in Motor Finance
—
33.0
Gain on disposal of Close Brewery Rentals Limited
(6.4)
—
Restructuring costs
14.3
2.3
Amortisation of intangible assets on acquisition
0.2
0.2
Operating (profit)/loss before tax of Close Brewery Rentals Limited
(0.4)
4.1
Operating (profit)/loss before tax of Close Brothers Vehicle Hire
(0.8)
43.4
Tax effect of adjustments
(21.6)
(28.6)
Adjusted profit attributable to shareholders on continuing operations
71.3
88.7
2026
£ million
2025
£ million
1.
Discontinued operations comprise Winterflood Securities sold on 1 December 2025 and Close Brothers Asset Management sold on 28 February
2025. See Notes 3 and 26.
2.
Refer to Note 15 for further information.
The tax rate on adjusting items is 12.0% (2025: 10.7%), which differs to the standard UK corporation tax rate for the financial
year of 25.0% (2025: 25.0%). This is primarily due to £100.4 million (2025: £150.0 million) of the provisions in relation to motor
finance commissions and early settlements in Motor Finance comprising disallowable expenditure, partly offset by the gain on
disposal of Close Brewery Rentals Limited being exempt from corporation tax.
Average number of shares
Basic weighted
150.0
149.7
Effect of dilutive share options and awards
1.9
0.2
Diluted weighted
151.9
149.9
2026
million
2025
million
8. Dividends
For each ordinary share
Final dividend for previous financial year paid in November 2025: £nil (November 2024: £nil)
—
—
Interim dividend for current financial year paid in April 2026: £nil (April 2025: £nil)
—
—
—
—
2026
£ million
2025
£ million
Given the continued uncertainty regarding the outcome of the legal challenges to the FCA’s motor finance consumer redress
scheme and any potential financial impact, the group will not pay a final dividend on its ordinary shares for the 2026 financial
year. We remain committed to the resumption of shareholder distributions at an appropriate time and will reassess our options
as greater certainty emerges regarding motor finance commissions, taking into account the group's future capital needs and
shareholder feedback.
9. Loans and advances to banks
At 31 July 2026
199.0
0.8
3.6
5.3
15.9
224.6
At 31 July 2025
135.2
1.3
3.5
14.2
7.5
161.7
On demand
£ million
Within three
months
£ million
Between
three months
and one year
£ million
Between one
and two
years
£ million
Between two
and five years
£ million
Total
£ million
Strategic report
Governance report
Financial statements
183
10. Loans and advances to customers
(a) Maturity and classification analysis of loans and advances to customers
The following tables set out the maturity and IFRS 9 classification analysis of loans and advances to customers. At 31 July
2026, loans and advances to customers with a maturity of two years or less was £7,255.5 million (31 July 2025: £7,346.3
million) representing 74.6% (31 July 2025: 75.7%) of total gross loans and advances to customers:
At 31 July 2026
87.1 2,889.9 2,360.5 1,918.0 2,330.6
141.5
9,727.6
(264.4)
9,463.2
At 31 July 2025
85.1 2,984.1 2,512.4 1,764.7 2,220.7
142.1
9,709.1
(249.7)
9,459.4
On demand
£ million
Within three
months
£ million
Between
three
months and
one year
£ million
Between
one and two
years
£ million
Between
two and five
years
£ million
After more
than five
years
£ million
Total gross
loans and
advances to
customers
£ million
Impairment
provisions
£ million
Total net loans
and advances
to customers
£ million
Gross loans and advances to customers
Held at amortised cost
9,717.2
9,697.3
Held at fair value through profit or loss
10.4
11.8
9,727.6
9,709.1
31 July 2026
£ million
31 July 2025
£ million
(b) Loans and advances to customers held at amortised cost and impairment provisions by stage
Gross loans and advances to customers held at amortised cost by stage and the corresponding impairment provisions and
provision coverage ratios are set out below:
At 31 July 2026
Gross loans and advances to customers held at
amortised cost
Commercial
3,686.6
1,112.3
27.7
1,140.0
120.5
4,947.1
Retail
2,713.1
106.1
15.8
121.9
72.7
2,907.7
Property
1,515.6
7.4
59.7
67.1
279.7
1,862.4
7,915.3
1,225.8
103.2
1,329.0
472.9
9,717.2
Impairment provisions
Commercial
19.7
16.0
2.5
18.5
34.2
72.4
Retail
29.9
10.4
3.9
14.3
42.7
86.9
Property
5.5
0.1
0.9
1.0
98.6
105.1
55.1
26.5
7.3
33.8
175.5
264.4
Provision coverage ratio
Commercial
0.5%
1.4%
9.0%
1.6%
28.4%
1.5%
Retail
1.1%
9.8%
24.7%
11.7%
58.7%
3.0%
Property
0.4%
1.4%
1.5%
1.5%
35.3%
5.6%
0.7%
2.2%
7.1%
2.5%
37.1%
2.7%
Stage 2
Stage 1
£ million
Less than
30 days past
due
£ million
Greater
than or
equal to 30
days past
due
£ million
Total
£ million
Stage 3
£ million
Total
£ million
The Notes continued
Close Brothers Group plc Annual Report 2026
184
10. Loans and advances to customers (continued)
At 31 July 2025
Gross loans and advances to customers held at
amortised cost
Commercial
3,717.5
925.1
39.0
964.1
108.1
4,789.7
Retail
2,611.1
252.6
15.1
267.7
95.2
2,974.0
Property
1,585.6
15.7
43.5
59.2
288.8
1,933.6
7,914.2
1,193.4
97.6
1,291.0
492.1
9,697.3
Impairment provisions
Commercial
21.7
10.8
5.2
16.0
35.8
73.5
Retail
25.3
13.9
2.7
16.6
53.2
95.1
Property
3.6
1.0
—
1.0
76.5
81.1
50.6
25.7
7.9
33.6
165.5
249.7
Provision coverage ratio
Commercial
0.6%
1.2%
13.3%
1.7%
33.1%
1.5%
Retail
1.0%
5.5%
17.9%
6.2%
55.9%
3.2%
Property
0.2%
6.4%
—%
1.7%
26.5%
4.2%
0.6%
2.2%
8.1%
2.6%
33.6%
2.6%
Stage 2
Stage 1
£ million
Less than 30
days past
due
£ million
Greater than
or equal to 30
days past
due
£ million
Total
£ million
Stage 3
£ million
Total
£ million
Stage allocation of loans and advances to customers has been applied in line with the definitions set out in Note 1(i).
Additional disclosures on the stage allocation and movements of loans and advances to customers can be found in the Risk
Report.
(c) Adjustments
By their nature, limitations in the group’s expected credit loss models or input data may be identified through ongoing model
monitoring and validation of models. In certain circumstances, management make appropriate adjustments to model-
calculated expected credit losses. Adjustments have been identified as a key source of estimation uncertainty as set out in
Note 2 “Critical accounting judgements and estimates”.
(d) Reconciliation of loans and advances to customers held at amortised cost and impairment provisions
Reconciliation of gross loans and advances to customers and associated impairment provisions are set out below.
New financial assets originate in Stage 1 only, and the amount presented represents the value at origination.
Subsequently, a loan may transfer between stages, and the presentation of such transfers is based on a comparison of the
loan at the beginning of the year (or at origination if this occurred during the year) and the end of the year (or just prior to final
repayment or write off).
Repayments relating to loans which transferred between stages during the year are presented within the transfers between
stages lines. Such transfers do not represent overnight reclassification from one stage to another. All other repayments are
presented in a separate line.
ECL model methodologies may be updated or enhanced from time to time and the impacts of such changes are presented on
a separate line.
Enhancements to our model suite are a contributory factor to ECL movements and such factors have been taken into
consideration when assessing any required adjustments to modelled output and ensuring appropriate provision coverage
levels.
A loan is written off when there is no reasonable expectation of further recovery following realisation of all associated collateral
and available recovery actions against the customer.
Strategic report
Governance report
Financial statements
185
Gross loans and advances to customers held at amortised cost
At 1 August 2025
7,914.2
1,291.0
492.1
9,697.3
New financial assets originated
5,699.3
—
—
5,699.3
Transfers to Stage 1
309.0
(399.5)
(9.7)
(100.2)
Transfers to Stage 2
(1,219.2)
1,035.8
(13.0)
(196.4)
Transfers to Stage 3
(210.1)
(166.9)
285.6
(91.4)
Net transfer between stages and repayments¹
(1,120.3)
469.4
262.9
(388.0)
Repayments while stage remained unchanged and final repayments
(4,596.5)
(432.8)
(185.3) (5,214.6)
Changes to model methodologies2
22.7
4.2
(26.9)
—
Write offs
(4.1)
(2.8)
(69.9)
(76.8)
At 31 July 2026
7,915.3
1,329.0
472.9
9,717.2
Stage 1
£ million
Stage 2
£ million
Stage 3
£ million
Total
£ million
1. Repayments (net of further advances) relate only to financial assets which transferred between stages during the year. Other repayments (net of
further advances) are shown in the line below.
2
Changes relate to the updated model deployed for the Motor Finance business – see the Credit risk section within the Risk report for more
information.
Gross loans and advances to customers held at amortised cost
At 1 August 2024
8,410.5
1,128.8
725.5 10,264.8
New financial assets originated
5,766.1
—
—
5,766.1
Transfers to Stage 1
200.4
(289.4)
(5.2)
(94.2)
Transfers to Stage 2
(1,381.4)
1,112.6
(4.5)
(273.3)
Transfers to Stage 3
(274.4)
(146.1)
321.9
(98.6)
Net transfer between stages and repayments1
(1,455.4)
677.1
312.2
(466.1)
Repayments while stage remained unchanged and final repayments
(4,852.2)
(464.3)
(223.7)
(5,540.2)
Changes to model methodologies
48.3
(48.3)
—
—
Write offs
(3.1)
(2.3)
(321.9)
(327.3)
At 31 July 2025
7,914.2
1,291.0
492.1
9,697.3
Stage 1
£ million
Stage 2
£ million
Stage 3
£ million
Total
£ million
1. Repayments (net of further advances) relate only to financial assets which transferred between stages during the year. Other repayments (net of
further advances) are shown in the line below.
The gross carrying amount before modification of loans and advances to customers which were modified during the year while
in Stage 2 or 3 was £218.8 million (2025: £259.5 million). £nil (2025: £0.1 million loss) was recognised as a result of these
modifications. The gross carrying amount at 31 July 2026 of modified loans and advances to customers which transferred from
Stage 2 or 3 to Stage 1 during the year was £13.0 million (31 July 2025: £20.9 million). The accounting policy for modifications
is set out in Note 1(i).
Impairment provisions on loans and advances to customers held at
amortised cost
At 1 August 2025
50.6
33.6
165.5
249.7
New financial assets originated
45.4
—
—
45.4
Transfers to Stage 1
2.2
(8.1)
(3.1)
(9.0)
Transfers to Stage 2
(12.2)
38.5
(4.0)
22.3
Transfers to Stage 3
(3.2)
(17.0)
82.3
62.1
Net remeasurement of expected credit losses arising from transfer of stages
and repayments1
(13.2)
13.4
75.2
75.4
Repayments and ECL movements while stage remained unchanged and final
repayments
(24.3)
(11.7)
8.4
(27.6)
Changes to model methodologies2
0.1
1.1
(15.7)
(14.5)
Charge to the income statement
8.0
2.8
67.9
78.7
Write offs
(3.5)
(2.6)
(57.9)
(64.0)
At 31 July 2026
55.1
33.8
175.5
264.4
Stage 1
£ million
Stage 2
£ million
Stage 3
£ million
Total
£ million
1. Repayments (net of further advances) relate only to financial assets which transferred between stages during the year. Other repayments (net of further
advances) are shown in the line below.
2. Changes relate to the updated model deployed for the Motor Finance business – see the Credit risk section within the Risk report for more information..
The Notes continued
Close Brothers Group plc Annual Report 2026
186
10. Loans and advances to customers (continued)
Impairment provisions on loans and advances to customers held at
amortised cost
At 1 August 2024
52.2
31.3
362.3
445.8
New financial assets originated
46.0
—
—
46.0
Transfers to Stage 1
1.1
(4.3)
(1.0)
(4.2)
Transfers to Stage 2
(13.4)
30.6
(1.4)
15.8
Transfers to Stage 3
(4.3)
(11.4)
88.0
72.3
Stage 1
£ million
Stage 2
£ million
Stage 3
£ million
Total
£ million
Net remeasurement of expected credit losses arising from transfer of stages
and repayments1
(16.6)
14.9
85.6
83.9
Repayments and ECL movements while stage remained unchanged and final
repayments
(29.5)
(10.9)
27.0
(13.4)
Changes to model methodologies
1.4
0.5
(0.4)
1.5
Charge to the income statement
1.3
4.5
112.2
118.0
Write offs
(2.9)
(2.2)
(309.0)
(314.1)
At 31 July 2025
50.6
33.6
165.5
249.7
1. Repayments (net of further advances) relate only to financial assets which transferred between stages during the year. Other repayments (net of further
advances) are shown in the line below.
Impairment losses relating to loans and advances to customers held at amortised cost:
Charge to income statement arising from movement in impairment provisions
78.7
118.0
Amounts written off and expensed directly to income statement and other costs, net of discount
unwind on Stage 3 loans to interest income, and recoveries
13.8
(29.9)
92.5
88.1
Impairment (credit)/losses relating to other financial assets
(0.7)
4.7
Impairment losses on financial assets recognised in income statement
91.8
92.8
2026
£ million
2025
£ million
Impairment losses on financial assets of £91.8 million (2025: £92.8 million) include an impairment credit of £0.8 million in
relation to Novitas (2025: impairment credit of £6.8 million). Stage 3 gross loans and associated expected credit loss provisions
written off in the year in relation to Novitas were £2.3 million (2025: £247.2 million) and £2.3 million (2025: £247.2 million)
respectively.
The contractual amount outstanding at 31 July 2026 on financial assets that were written off during the period and are still
subject to recovery activity is £26.0 million (31 July 2025: £27.1 million).
(e) Finance lease and hire purchase agreement receivables
Net loans and advances to customers comprise
Hire purchase agreement receivables
3,768.3
3,613.4
Finance lease receivables
1,035.7
945.6
Other loans and advances
4,659.2
4,900.4
9,463.2
9,459.4
31 July 2026
£ million
31 July 2025
£ million
Strategic report
Governance report
Financial statements
187
The following table shows a reconciliation between gross investment in finance lease and hire purchase agreement receivables
included in the net loans and advances to customers table above to present value of minimum lease and hire purchase
payments.
Gross investment in finance leases and hire purchase agreement receivables due:
One year or within one year
2,029.8
1,983.2
>One to two years
1,606.6
1,535.1
>Two to three years
1,198.9
1,155.3
>Three to four years
729.6
647.7
>Four to five years
253.7
225.0
More than five years
43.4
41.2
5,862.0
5,587.5
Unearned finance income
(923.8)
(884.5)
Present value of minimum lease and hire purchase agreement payments
4,938.2
4,703.0
Of which due:
One year or within one year
1,698.9
1,661.0
>One to two years
1,352.5
1,292.2
>Two to three years
1,013.8
974.2
>Three to four years
618.4
547.9
>Four to five years
216.8
191.9
More than five years
37.8
35.8
4,938.2
4,703.0
Impairment provisions
(134.2)
(144.0)
Net hire purchase agreement receivables and finance lease receivables
4,804.0
4,559.0
31 July 2026
£ million
31 July 2025
£ million
The aggregate cost of assets acquired for the purpose of letting under finance leases and hire purchase agreements was
£8,035.0 million (2025: £7,848.3 million). The average effective interest rate on finance leases approximates to 12.2% (2025:
12.4%). The present value of minimum lease and hire purchase agreement payments reflects the fair value of finance lease and
hire purchase agreement receivables before deduction of impairment provisions.
11. Debt securities
Sovereign and central bank debt
—
340.1
—
340.1
Supranational, sub-sovereigns and agency ("SSA") bonds
—
144.0
—
144.0
Covered bonds
—
83.9
—
83.9
Other debt securities
0.6
—
2.5
3.1
At 31 July 2026
0.6
568.0
2.5
571.1
Fair value
through profit
or loss
£ million
Fair value
through other
comprehensive
income
£ million
Amortised
cost
£ million
Total
£ million
Sovereign and central bank debt
—
601.6
—
601.6
Supranational, sub-sovereigns and agency ("SSA") bonds
—
146.2
—
146.2
Covered bonds
—
105.6
—
105.6
Other debt securities
1.1
—
4.7
5.8
At 31 July 2025
1.1
853.4
4.7
859.2
Fair value
through profit
or loss
£ million
Fair value
through other
comprehensive
income
£ million
Amortised
cost
£ million
Total
£ million
£449.0 million (31 July 2025: £486.1 million) of debt securities measured at fair value through other comprehensive income are
due in one year or after one year.
The Notes continued
Close Brothers Group plc Annual Report 2026
188
11. Debt securities (continued)
Movements on the book value of sovereign and central bank debt comprise:
Sovereign and central bank debt at 1 August
601.6
383.7
Additions
412.0
512.4
Redemptions
(675.0)
(299.1)
Currency translation differences
(0.9)
2.2
Movement in value
2.4
2.4
Sovereign and central bank debt at 31 July
340.1
601.6
2026
£ million
2025
£ million
Movements on the book value of SSA bonds comprise:
SSA bonds at 1 August
146.2
145.5
Currency translation differences
(0.2)
0.4
Movement in value
(2.0)
0.3
SSA bonds at 31 July
144.0
146.2
2026
£ million
2025
£ million
Movements on the book value of covered bonds comprise:
Covered bonds 1 August
105.6
187.7
Additions
—
15.5
Redemptions/disposals
(21.0)
(97.4)
Currency translation differences
(0.2)
0.5
Movement in value
(0.5)
(0.7)
Covered bonds at 31 July
83.9
105.6
2026
£ million
2025
£ million
12. Derivative financial instruments
The group enters into derivative contracts with a number of financial institutions for risk management purposes to hedge
exposures to interest rate and exchange rate movements. Derivatives are classified as held for trading unless they are
designated as being in a hedge accounting relationship. The group’s total derivative asset and liability position as reported on
the consolidated balance sheet is as follows.
Exchange rate contracts
799.6
17.3
0.1
376.3
0.1
7.3
Interest rate contracts
8,907.7
76.0
89.9
7,012.4
103.0
97.4
9,707.3
93.3
90.0
7,388.7
103.1
104.7
31 July 2026
31 July 2025
Notional
value
£ million
Assets
£ million
Liabilities
£ million
Notional
value
£ million
Assets
£ million
Liabilities
£ million
Interest rate contracts are held for interest rate risk management and interest margin stabilisation purposes.
Strategic report
Governance report
Financial statements
189
Included in the derivatives above are the following cash flow and fair value hedges:
Cash flow hedges
Interest rate contracts
1,053.5
2.2
3.8
658.7
4.9
1.7
Fair value hedges
Interest rate contracts
4,482.7
60.2
76.7
4,775.6
89.5
88.5
31 July 2026
31 July 2025
Notional
value
£ million
Assets
£ million
Liabilities
£ million
Notional
value
£ million
Assets
£ million
Liabilities
£ million
Where derivatives are designated as being in a hedge accounting relationship, the group applies fair value and cash flow
hedging if the relevant transaction meets the required documentation and hedge effectiveness criteria.
Fair value hedge accounting
Fair value hedges seek to hedge the exposure to changes in the fair value of recognised assets and liabilities or firm
commitments. For fair value hedges of interest rate risk, changes in the benchmark interest rate are considered the largest
component of the overall change in fair value. Other risks such as credit risk are managed but excluded from the hedge
accounting relationship. Changes in the fair value of derivatives in a fair value hedge are recorded in the income statement,
along with changes in the fair value of the hedged item (asset or liability) attributable to the hedged risk. If the hedged item is
measured at amortised cost, the fair value changes due to the hedged risk would adjust the carrying amount of the hedged
asset or liability. If the hedge no longer qualifies for hedge accounting, changes in the fair value of the hedged item attributable
to the hedged risk are no longer recognised in the income statement and the cumulative adjustment to the carrying amount of
the hedged item is amortised to the income statement over the period to maturity. For micro and macro fair value hedges, this
is applied using a straight-line method over the period to maturity.
Cash flow hedge accounting
Cash flow hedges seek to hedge the exposure to variability in future cash flows due to movements in the relevant benchmark
interest rate with interest rate swaps. These future cash flows relate to future interest payments or receipts on recognised
financial instruments and on forecast transactions for periods of five (2025: five) years. The effective portion of changes in the
fair value of qualifying cash flow hedges is recognised in other comprehensive income within the cash flow hedging reserve.
The gain or loss relating to the ineffective portion is recognised immediately in the income statement. Amounts accumulated in
equity are reclassified to the income statement in the periods when the hedged item affects profit or loss. When a hedging
instrument expires, is sold, or no longer meets the criteria for hedge accounting, any cumulative gain or loss in equity remains
there until the forecast transaction is recognised in the income statement. If the forecast transaction is no longer expected to
occur, the cumulative gain or loss in equity is immediately transferred to the income statement. The group applies portfolio
cash flow hedging for interest rate risk exposures on a portfolio of actual and forecast variable interest rate cash flows arising
from variable rate borrowings. Cash flow hedge accounting is applied when hedging interest rate risk exposures on floating
rate assets.
To assess hedge effectiveness, the change in fair value or cash flows of the hedging instruments is compared with the change
in fair value or cash flows of the hedged item attributable to the hedged risk. A hedge is considered highly effective if the
results are within a ratio of 80%-125%.
The main sources of hedge ineffectiveness can include, but are not limited to, basis mismatch, maturity mismatch, credit
valuation adjustments and cash flow timing mismatch between the hedged item and the hedging instrument.
The maturity profiles for the notional amounts of the group’s cash flow and fair value hedges are set out as follows.
Cash flow hedges
Interest rate risk
31 July 2026
3.7
31.8
93.9
73.6
850.5
—
1,053.5
31 July 2025
—
5.8
0.5
13.1
619.8
19.5
658.7
Fair value hedges
Interest rate risk
31 July 2026
—
710.6
187.7
1,310.4
1,526.5
747.5
4,482.7
31 July 2025
—
543.7
737.2
1,502.0
1,308.1
684.6
4,775.6
On demand
£ million
Within three
months
£ million
Between
three and six
months
£ million
Between six
months and
one year
£ million
Between one
and five years
£ million
After more
than five
years
£ million
Total
£ million
Cash flow hedges have an average fixed rate of 3.9% (31 July 2025: 4.0%). Fair value hedges have an average fixed rate of
3.3% (31 July 2025: 3.3%).
Details of the hedging instruments for the group’s hedge ineffectiveness assessment are set out as follows.
The Notes continued
Close Brothers Group plc Annual Report 2026
190
12. Derivative financial instruments (continued)
Cash flow hedges
Interest rate risk
(4.7)
—
(1.2)
(0.1)
Fair value hedges
Interest rate risk
4.3
—
33.9
0.1
Changes in fair value
of hedging
instrument used for
calculating hedge
ineffectiveness
Hedge
ineffectiveness
recognised in
income statement
Changes in fair value
of hedging instrument
used for calculating
hedge ineffectiveness
Hedge ineffectiveness
recognised in income
statement
2026
£ million
2026
£ million
2025
£ million
2025
£ million
The carrying amount of hedging interest rate swaps is held within derivative financial instruments and the hedge
ineffectiveness is held within other income. Details of the hedged exposures covered by the group’s hedging strategies are set
out as follows.
At 31 July 2026
Fair value hedges
Assets
Debt securities
423.6
(33.1)
(13.0)
Loans and advances to customers and undrawn commitments
158.4
(7.3)
0.8
582.0
(40.4)
(12.2)
Liabilities
Deposits by customers
2,698.5
(9.0)
(16.3)
Debt securities in issue
875.3
(67.1)
9.3
Subordinated loan capital
249.8
(6.4)
(0.9)
3,823.6
(82.5)
(7.9)
Carrying amount of
hedged item
£ million
Accumulated
amount of fair value
adjustments on the
hedged item
£ million
Changes in fair value
of hedged item used
for calculating hedge
ineffectiveness
£ million
At 31 July 2025
Fair value hedges
Assets
Debt securities
424.0
(20.1)
(4.9)
Loans and advances to customers and undrawn commitments
163.6
(8.1)
1.3
587.6
(28.2)
(3.6)
Liabilities
Deposits by customers
3,342.1
7.3
3.1
Debt securities in issue
615.8
(76.4)
19.3
Subordinated loan capital
195.5
(5.6)
7.8
4,153.4
(74.7)
30.2
Carrying amount of
hedged item
£ million
Accumulated amount
of fair value
adjustments on the
hedged item
£ million
Changes in fair value
of hedged item used
for calculating hedge
ineffectiveness
£ million
Details of the impact of hedging relationships on the income statement and other comprehensive income are set out as follows.
Cash flow hedges
Interest rate risk
31 July 2026
4.8
3.1
0.6
(4.7)
2.0
31 July 2025
1.0
2.9
3.8
(1.1)
12.3
Changes in fair value
of hedged item used
for calculating hedge
ineffectiveness
£ million
Balance remaining in
cashflow hedge
reserve for
discontinued hedge
relationships
£ million
Cashflow hedge reserve
balance
£ million
Losses from changes in
value of hedging instrument
recognised in other
comprehensive income
£ million
Amounts reclassified
from reserves to
income statement1
£ million
1.
Following de-designation of hedge relationships, the amounts previously recognised in the cash flow hedge reserve have been reclassified to other
income to the extent that the hedged cash flows occurred during the year. There is no gain or loss (2025: £nil) reclassified from the cash flow hedge
reserve to the income statement relating to hedge accounting that had previously been used but for which the hedged future cash flows are no
longer expected to occur.
Strategic report
Governance report
Financial statements
191
13. Intangible assets
Goodwill
£ million
Software
£ million
Intangible
assets on
acquisition
£ million
Group total
£ million
Company
software
£ million
Cost
At 1 August 2024
150.8
348.7
57.4
556.9
0.3
Additions
—
25.6
—
25.6
—
Disposals
—
(6.1)
—
(6.1)
—
Disposal of subsidiaries1
(46.9)
(16.6)
(51.7)
(115.2)
—
Reclassification to assets held for sale2
(67.7)
(20.4)
—
(88.1)
—
At 31 July 2025
36.2
331.2
5.7
373.1
0.3
Additions
—
25.5
—
25.5
—
Disposals
(1.3)
(13.4)
—
(14.7)
—
At 31 July 2026
34.9
343.3
5.7
383.9
0.3
Accumulated amortisation and impairments
At 1 August 2024
47.9
195.3
47.7
290.9
0.3
Amortisation charge for the year
—
38.3
0.8
39.1
—
Impairment charge for the year
16.6
2.0
—
18.6
—
Disposals
—
(5.3)
—
(5.3)
—
Disposal of subsidiaries1
(3.5)
(9.2)
(46.0)
(58.7)
—
Reclassification to assets held for sale2
(58.9)
(18.9)
—
(77.8)
—
At 31 July 2025
2.1
202.2
2.5
206.8
0.3
Amortisation charge for the year
—
35.3
0.2
35.5
—
Disposals
(1.3)
(12.1)
—
(13.4)
—
At 31 July 2026
0.8
225.4
2.7
228.9
0.3
Net book value at 31 July 2026
34.1
117.9
3.0
155.0
—
Net book value at 31 July 2025
34.1
129.0
3.2
166.3
—
Net book value at 1 August 2024
102.9
153.4
9.7
266.0
—
1.
Close Brothers Asset Management was sold to Oaktree Capital Management, L.P. on 28 February 2025 – see Note 26.
2.
Intangible assets relating to Winterflood Securities and Close Brewery Rentals have been reclassified to assets held for sale – see Note 26.
Software includes assets under development of £26.4 million (31 July 2025: £30.6 million).
Intangible assets on acquisition relate to customer relationships and are amortised over a period of 17 years.
In the 2026 financial year, £35.5 million (2025: £37.4 million) of the amortisation charge, relating to continuing operations, is
included in the consolidated income statement within other administrative expenses. The residual is included within profit from
discontinued operations, net of tax in the consolidated income statement.
Impairment tests for goodwill and other intangible assets
Overview
At 31 July 2026, goodwill has been allocated to seven (31 July 2025: eight) individual cash generating units (“CGUs”). All seven
relate to the Commercial, Retail and Property operating segments, previously collectively known as the Banking division. At 31
July 2025, the eighth CGU related to the Winterflood Securities division ("Winterflood"). However, as disclosed in Note 26, the
group completed the sale of Winterflood on 1 December 2025 and therefore the CGU and associated goodwill have been
derecognised from the balance sheet.
Goodwill is allocated to the CGU in which the historical acquisition occurred and hence the goodwill originated. Goodwill
impairment reviews are carried out at least annually by assessing the recoverable amount of the group’s CGUs, which is the
higher of fair value less costs to sell and value in use.
Methodology
The recoverable amounts for all CGUs are measured based on value in use. A value in use calculation uses discounted cash
flow forecasts based on three-year strategic plans. The value in use calculations are sensitive primarily to changes in the
assumptions for future cash flows, which include consideration for future capital requirements and appropriate allocation of
overhead costs, as well as discount rates.
The Notes continued
Close Brothers Group plc Annual Report 2026
192
13. Intangible assets (continued)
The most relevant assumptions underlying management’s strategic plans for the CGUs, which are based on past experience
and forecast market conditions, are expected loan book growth rates, net return on loan book, future costs and future capital
requirements. While these assumptions are relevant to management's plans, they may not all be key assumptions in the
goodwill impairment test. In addition, while the CGUs are not individually regulated, for the purposes of an impairment
assessment, theoretical capital requirements have been taken into consideration in calculating a CGU's value in use and
carrying value to ensure that capital constraints on free cash flows are appropriately reflected and the carrying value is on a
comparable basis.
Beyond the group’s three-year planning horizon, estimates of future cash flows in the fourth and fifth years, and longer where
appropriate, are made by management with due consideration given to the relevant assumptions set out above. After the final
year, a terminal value is calculated using an annual growth rate of 2%, which is consistent with the UK government’s long-term
inflation target.
The cash flows are discounted using a pre-tax estimated weighted average cost of capital as set out in the following table. The
methodology used to derive the discount rates is fundamentally consistent with the prior year and the discount rates used are
also broadly consistent with the prior year. However, they differ across the CGUs, reflecting the nature of the CGUs’ business
and the current market returns appropriate to the CGU that investors would require for a similar asset.
Assessment overview
The results of the review performed for the year ended 31 July 2026 demonstrate that goodwill is not impaired. This conclusion
is underpinned by a number of assumptions as described above, with the future cash flow forecasts in the value in use
calculations of the Motor Finance and Asset Finance and Leasing ("AF&L") CGUs identified as key sources of estimation
uncertainty.
Assessment of CGUs
The Motor Finance CGU, which includes goodwill of £3.0 million (31 July 2025: £3.0 million) and other intangible assets of £6.8
million (31 July 2025: £10.7 million), relates to the group's UK Motor Finance business. Cash flows for this CGU have been
estimated for seven years to ensure an appropriate terminal value and value in use are calculated given a period of strategic
change in the shorter term. The value in use of Motor Finance excludes the £318.5 million (31 July 2025: £163.9 million)
balance sheet provision in relation to motor finance commissions and £31.3 million (31 July 2025: £33.0 million) provision in
relation to early settlements, both as described in Note 15, in line with the requirements of IAS 36.
The key source of estimation uncertainty within the Motor Finance value in use calculation relates to the expected future cash
flows, which include consideration for the CGU's strategic growth plans, as well as forecast costs and capital charge.
Management's future growth expectations are in part dependent on assumptions relating to funding, capital and customer
demand.
The value in use of Motor Finance is calculated to be 135% (31 July 2025: 133%) of carrying value, which represents a
headroom of £60 million (31 July 2025: £53 million). To demonstrate the sensitivity to lower cash flows or a delay in future
growth, a 36% (31 July 2025: 33%) reduction in the annual cash flows to perpetuity would result in the full reduction of the
available headroom. Separately, the pre-tax discount rate used is 16.0% (31 July 2025: 14.9%) and an absolute increase of
3.4% (31 July 2025: 2.5%) in the pre-tax discount rate would result in the full reduction of the available headroom.
The AF&L CGU includes goodwill of £9.8 million (31 July 2025: £9.8 million), which is significant in comparison to total
goodwill. The value in use of AF&L is calculated to be 152% (31 July 2025: 122%) of carrying value. The value in use
calculation is also dependent on management's assumptions for future cash flows. To demonstrate the sensitivity to cash
flows, a 10% reduction in the annual cash flows to perpetuity would result in a 22% (31 July 2025: 46%) reduction in the
available headroom.
These scenarios for Motor Finance and AF&L are a demonstration of sensitivity only and do not represent management's base
case scenarios where, as stated, value in use remains above carrying value. In addition, the sensitivities do not include all
possible management actions which may affect the cash flow and capital forecasts of the CGUs.
Details of the CGUs by operating segments, together with the pre-tax discount rate used in determining value in use, are
disclosed below. The goodwill of each CGU is not material with the exception of the AF&L CGU as noted above.
Commercial
14.6
15.7
14.6
14.9-15.2
Retail
11.9
15.2-16.0
11.9 14.7-15.1
Property
7.6
14.2
7.6
14.4
34.1
34.1
31 July 2026
31 July 20251
Cash generating unit
Goodwill
£ million
Pre-tax
discount rate
%
Goodwill
£ million
Pre-tax
discount rate
%
1.
Comparative information re-presented to ensure consistency with this year’s presentation of the CGUs by operating segments.
Strategic report
Governance report
Financial statements
193
14. Property, plant and equipment
Leasehold
property
£ million
Fixtures,
fittings and
equipment
£ million
Assets held
under
operating
leases
£ million
Motor
vehicles
£ million
Right of use
assets¹
£ million
Total
£ million
Group
Cost
At 1 August 2024
22.4
65.1
441.9
0.4
92.9
622.7
Additions
3.2
2.7
40.3
—
10.3
56.5
Disposals
(13.3)
(4.2)
(75.9)
—
(26.5)
(119.9)
Disposal of subsidiaries2
(5.1)
(6.8)
—
—
(7.5)
(19.4)
Reclassification to assets held for sale3
(0.7)
(21.9)
(80.1)
(0.1)
(19.1)
(121.9)
At 31 July 2025
6.5
34.9
326.2
0.3
50.1
418.0
Additions
0.1
4.5
21.4
—
3.4
29.4
Disposals
(2.8)
(3.5)
(78.3)
(0.1)
(8.1)
(92.8)
At 31 July 2026
3.8
35.9
269.3
0.2
45.4
354.6
Accumulated depreciation and impairments
At 1 August 2024
17.0
36.6
174.0
0.3
45.2
273.1
Depreciation and impairment charges for the year
1.3
8.2
78.3
—
13.3
101.1
Disposals
(13.0)
(4.1)
(53.3)
—
(25.1)
(95.5)
Disposal of subsidiaries2
(3.2)
(4.7)
—
—
(3.4)
(11.3)
Reclassification to assets held for sale3
(0.6)
(13.8)
(39.1)
(0.1)
(5.2)
(58.8)
At 31 July 2025
1.5
22.2
159.9
0.2
24.8
208.6
Depreciation and impairment charges for the year
0.3
4.8
37.4
—
8.3
50.8
Disposals
(0.1)
(3.4)
(59.1)
(0.1)
(7.5)
(70.2)
At 31 July 2026
1.7
23.6
138.2
0.1
25.6
189.2
Net book value at 31 July 2026
2.1
12.3
131.1
0.1
19.8
165.4
Net book value at 31 July 2025
5.0
12.7
166.3
0.1
25.3
209.4
Net book value at 1 August 2024
5.4
28.5
267.9
0.1
47.7
349.6
1.
Right of use assets primarily relate to the group’s leasehold properties.
2.
Close Brothers Asset Management was sold to Oaktree Capital Management, L.P. on 28 February 2025 – see Note 26.
3.
Property, plant and equipment relating to Winterflood Securities and Close Brewery Rentals were reclassified to assets held for sale – see Note 26.
There was a gain of £1.3 million from the sale of assets held under operating leases for the year ended 31 July 2026 (2025: loss
of £2.0 million).
Assets held under operating leases primarily relate to vehicles owned by the group's Vehicle Hire business, which is part of the
Commercial operating segment. At 31 July 2026, the carrying value of the operating lease assets in relation to this business
was £130.0 million (31 July 2025: £165.0 million). As disclosed in the prior year, the group has decided to exit this business
over time.
The operating lease assets have been assessed for impairment with the value in use ("VIU") calculated based on
management's exit plan. The VIU of the assets represents the recoverable amount and it approximates their carrying value,
therefore, no impairment or reversal of impairment has been identified (2025: £30.0 million impairment charge).
The key sources of estimation uncertainty in the VIU calculation relate to the expected rental incomes and disposal values of
the vehicles. At 31 July 2026, a 7.5% absolute increase or decrease in expected rental incomes would increase or decrease
the recoverable amount by £8.4 million or £1.6 million respectively (31 July 2025: decrease or increase the impairment charge
by £10.2 million or £10.3 million respectively).
Separately, a 10% absolute increase or decrease in the disposal values would increase or decrease the recoverable amount by
£6.7 million or £0.5 million respectively (31 July 2025: 15% absolute increase or decrease in the disposal values would
decrease or increase the impairment charge by £12.7 million or £13.2 million respectively).
For sensitivity decreases in the recoverable amount in the current year, where the fair value is higher than the reduced value in
use, the decrease in recoverable amount is capped at the fair value.
The Notes continued
Close Brothers Group plc Annual Report 2026
194
14. Property, plant and equipment (continued)
31 July 2026
£ million
31 July 2025
£ million
Future minimum lease rentals receivable under non-cancellable operating leases
One year or within one year
49.0
50.5
>One to two years
34.9
39.1
>Two to three years
20.3
30.3
>Three to four years
8.7
15.4
>Four to five years
3.2
5.9
More than five years
1.2
2.9
117.3
144.1
Company
Cost
At 1 August 2024
0.3
11.8
12.1
Additions
—
—
—
At 31 July 2025
0.3
11.8
12.1
Additions
—
—
—
At 31 July 2026
0.3
11.8
12.1
Depreciation
At 1 August 2024
0.1
4.3
4.4
Charge for the year
—
1.2
1.2
At 31 July 2025
0.1
5.5
5.6
Charge for the year
—
1.2
1.2
At 31 July 2026
0.1
6.7
6.8
Net book value at 31 July 2026
0.2
5.1
5.3
Net book value at 31 July 2025
0.2
6.3
6.5
Net book value at 1 August 2024
0.2
7.5
7.7
Leasehold
property
£ million
Fixtures,
fittings and
equipment
£ million
Total
£ million
The net book value of leasehold property comprises:
Long leasehold property
—
0.2
—
0.2
Short leasehold property
2.1
4.8
0.2
—
2.1
5.0
0.2
0.2
Group
Company
31 July 2026
£ million
31 July 2025
£ million
31 July 2026
£ million
31 July 2025
£ million
Strategic report
Governance report
Financial statements
195
15. Other assets and liabilities
Prepayments, accrued income and other assets
Prepayments
62.8
92.0
Accrued income
3.6
3.1
Trade and other receivables1
45.2
91.5
111.6
186.6
Accruals, deferred income, other liabilities and provisions
Accruals
93.0
87.1
Deferred income
5.0
5.0
Trade and other payables
71.2
80.2
Provisions
364.4
210.3
533.6
382.6
31 July 2026
£ million
31 July 2025
£ million
1.
Trade and other receivables includes £22.1 million (31 July 2025: £21.1 million) of contingent deferred consideration relating to the disposal of Close
Brothers Asset Management (see Note 26). The prior year included an insurance settlement receivable (see Credit risk section of the Risk Report).
Group provisions
At 1 August 2024
19.6
7.9
4.8
32.3
Additions
204.0
0.8
1.0
205.8
Utilisation
(20.5)
(0.1)
(0.9)
(21.5)
Released
—
(0.3)
—
(0.3)
Reclassification to liabilities held for sale
—
(3.0)
(3.0)
(6.0)
At 31 July 2025
203.1
5.3
1.9
210.3
Additions
182.0
0.5
8.2
190.7
Utilisation and transfers
(24.7)
(0.1)
(8.8)
(33.6)
Released
(0.7)
(2.0)
(0.3)
(3.0)
At 31 July 2026
359.7
3.7
1.0
364.4
Legal and
regulatory
£ million
Property
£ million
Other
£ million
Total
£ million
Company provisions
At 1 August 2024
0.4
1.2
1.6
Additions
—
0.1
0.1
Utilisation
—
(0.5)
(0.5)
Released
(0.2)
—
(0.2)
At 31 July 2025
0.2
0.8
1.0
Additions
0.1
—
0.1
Utilisation
—
(0.2)
(0.2)
Released
—
—
—
At 31 July 2026
0.3
0.6
0.9
Property
£ million
Other
£ million
Total
£ million
Provisions are made for claims and other items which arise in the normal course of business. Claims may arise in respect of
legal and regulatory matters, while other items largely relate to property dilapidations and employee benefits. A provision is
recognised where it is determined that there is a legal or constructive present obligation arising from a past event, payment is
probable, and the amount can be estimated reliably. The timing and/or outcome of these claims and other items are uncertain.
Provision in relation to motor commissions
In the previous financial year, a detailed assessment against IAS 37 “Provisions, Contingent Liabilities and Contingent Assets”
determined that the criteria for a provision had been met and a provision of £165.0 million was recognised at 31 January 2025
based on a range of probability-weighted redress scenarios. At 31 July 2025, the provision held on the balance sheet
decreased slightly to £163.9 million, reflecting some utilisation in relation to costs, partly offset by an unwinding of the discount
relating to the time value of money.
The Notes continued
Close Brothers Group plc Annual Report 2026
196
15. Other assets and liabilities (continued)
Following the publication of the Financial Conduct Authority’s (“FCA”) consultation paper on 7 October 2025, which proposed
an industry-wide redress scheme in respect of motor finance commissions, the group carried out a review of the potential
financial impact of the proposed scheme, resulting in an additional income statement charge of £135.0 million in October 2025,
increasing the total charge to £300.0 million based on a probability weighted multi-scenario approach.
Following the publication of FCA Policy Statement PS26/3: Motor finance consumer redress scheme (“the scheme”) on 30
March 2026, the group increased its provision to £320.0 million, which resulted in an additional income statement charge of
£29.7 million. The previously published provision of £300.0 million had reduced due to cost utilisation, partly offset by an
unwinding of the discount relating to the time value of money. The £320.0 million provision reflected the group’s best estimate
of the cost of the scheme as published, including an assumption of delayed implementation due to legal challenges to the
scheme brought by a number of parties. While there are aspects of the scheme that the group disagrees with, in order to
provide an orderly resolution for all parties, Close Brothers decided not to challenge the scheme.
At 31 July 2026, the provision decreased slightly to £318.5 million, reflecting further cost utilisation, partly offset by an
unwinding of the discount relating to the time value of money, and remains the group's best estimate under IAS 37. As set out
in Note 2 “Critical accounting judgements and estimates”, the provision requires critical accounting judgements to be made,
namely determining the affected customers and applying a single scenario based on the scheme as published to calculate the
group’s best estimate of the provision, in contrast to the probability weighted multi-scenario approach taken in the prior year. A
key assumption underpinning the use of a single scenario is that all cases would go through the scheme, as opposed to
alternate means.
In addition, other assumptions have been applied in the calculation of the provision, with certain assumptions representing key
sources of estimation uncertainty. These relate to customer claim rates and costs to administer the scheme. Changes in these
and other assumptions may result in material changes to the estimated provision. The key data points and assumptions are as
follows:
• c.720k UK regulated motor finance loans written between 6 April 2007 and 1 November 2024 qualifying for redress under the
scheme. This includes c.640k loans written under Discretionary Commission Arrangements ("DCAs") and a further c.80k
non-DCA loans which are likely to meet the "tied" arrangements and/or "high commission" criteria as defined by the FCA;
• an average redress payment of c.£500 per customer, including compensatory interest;
• an estimated claim rate under the scheme of 75%, in line with the FCA's assumption. A 5% absolute increase or decrease in
the assumed claim rate would result in a £17 million increase or decrease in the estimated provision;
• an estimated delivery cost of £63 million. This excludes £26 million of costs already incurred against the existing provision at
31 July 2026. A 10% absolute increase or decrease in the assumed delivery costs would result in a £6 million increase or
decrease in the estimated provision; and
• customer remediation is expected to commence during the 2027 calendar year and complete in the 2028 calendar year,
resulting in a time value discount of £17 million.
The estimated provision is the outcome of a thorough assessment, representing the group’s current evaluation based on
available information, although is subject to the outcome of the legal challenges to the scheme and any further legal, regulatory
or industry developments including court claims and complaints from consumers. Therefore, the ultimate cost to the group
could be materially higher or lower than the provision taken. The group continues to gather additional data, progress
complaints and prepare operationally as we await the outcome of the legal challenges.
During the year, the group incurred an expense of £7.7 million (2025: £18.7 million) in relation to motor finance commissions.
This includes the unwinding of the time value discount in relation to the provision (recognised within interest expense) and legal
costs and fees that do not directly relate to the potential redress exercise for which the provision was created, partly offset by
associated insurance recoveries. In the prior period, these expenses also included complaints handling costs incurred before
the provision was established. These costs, as well as the provision described above, do not reflect underlying trading
performance and therefore have been presented as separate adjusting items and excluded from adjusted operating profit by
management.
Provision in relation to early settlements in Motor Finance
As disclosed in the prior year, following the identification of historical deficiencies in certain operational processes related to
early settlement of loans in the Motor Finance business, the group recognised a provision of £33.0 million at 31 July 2025 in
relation to a proactive customer remediation programme to be implemented by the group.
At 31 July 2026, the provision held was £31.3 million, reflecting some utilisation in relation to costs, partly offset by an
unwinding of the discount relating to the time value of money, and it continues to reflect management's best estimate of the
cost of remediation in relation to impacted customers. The provision includes compensatory interest and associated
administrative costs based on the information currently available. The data and provision will be refined as the scope and
design of the remediation programme are finalised. Remediation is expected to commence towards the end of the 2026
calendar year.
Strategic report
Governance report
Financial statements
197
16. Financial liabilities
Deposits by banks
20.3
—
—
—
—
—
20.3
Deposits by customers
838.9 2,634.1
2,982.7
931.2
489.3
—
7,876.2
Loans and overdrafts from banks
0.9
—
—
—
—
—
0.9
Debt securities in issue
—
332.6
36.2
269.8
749.0
248.4
1,636.0
At 31 July 2026
860.1 2,966.7
3,018.9
1,201.0
1,238.3
248.4
9,533.4
On demand
£ million
Within
three
months
£ million
Between
three
months and
one year
£ million
Between
one and two
years
£ million
Between
two and five
years
£ million
After more
than five
years
£ million
Total
£ million
Deposits by banks
9.3
78.8
—
—
—
—
88.1
Deposits by customers
1,161.4 2,640.3
3,533.7
852.9
611.0
—
8,799.3
Loans and overdrafts from banks
1.5
—
—
—
—
—
1.5
Debt securities in issue
—
56.5
124.1
974.2
503.2
333.3
1,991.3
At 31 July 2025
1,172.2 2,775.6
3,657.8
1,827.1
1,114.2
333.3 10,880.2
On demand
£ million
Within three
months
£ million
Between
three months
and one year
£ million
Between one
and two
years
£ million
Between two
and five years
£ million
After more
than five
years
£ million
Total
£ million
At 31 July 2026, the parent company had £251.7 million (31 July 2025: £251.3 million) of non-instalment debt securities in
issue with an interest rate of 7.75% and a final maturity date of 2028.
17. Subordinated loan capital
Final maturity date
2031
2026
2.000%
—
195.5
2036
2031
6.125%
249.8
—
249.8
195.5
Prepayment
date
Initial
interest
rate
31 July 2026
£ million
31 July 2025
£ million
At 31 July 2026, the parent company had £256.5 million (31 July 2025: £201.2 million) of subordinated loan capital with an
interest rate of 6.125% and a final maturity date of 2036.
In February 2026, the group issued £250.0 million of 6.125% Subordinated Tier 2 Notes due 2036. These notes are classified
as financial liabilities at amortised cost and were measured at fair value less directly attributable transaction costs on initial
recognition. The new issuance was accompanied by a related tender offer of our outstanding £200.0 million 2.00%
Subordinated Tier 2 Notes due 2031, of which £191.4 million was tendered and accepted for purchase by the group.
18. Called up share capital, distributable reserves and other equity instrument
Group and company
Ordinary shares of 25p each (allotted, issued and fully paid)
152.1
38.0
152.1
38.0
31 July 2026
31 July 2025
million
£ million
million
£ million
At 31 July 2026, the company’s reserves available for distribution under sections 830(2) and 831(2) of the Companies Act 2006
were £228.4 million (2025: £259.8 million). The Directors have applied the guidance provided by ICAEW TECH 02/17 in
determining this.
Other equity instrument comprises the group’s £200.0 million Fixed Rate Reset Perpetual Subordinated Contingent Convertible
Securities, or Additional Tier 1 capital (“AT1”), issued on 29 November 2023. These AT1 securities are classified as an equity
instrument under IAS 32 “Financial Instruments: Presentation” with the proceeds recognised in equity net of transaction costs
of £2.4 million.
These securities carry a coupon of 11.125%, payable semi-annually on 29 May and 29 November of each year, and have a first
reset date on 29 May 2029. Two coupon payments totalling £22.3 million were made in the year. The securities include, among
other things, a conversion trigger of 7.0% Common Equity Tier 1 capital ratio and are callable any time in the six-month period
prior to and including the first reset date or on each reset date occurring every five years thereafter.
Additional disclosures on the group’s capital position and capital risk can be found in the "Capital risk" section of the Risk
Report.
The Notes continued
Close Brothers Group plc Annual Report 2026
198
19. Guarantees, commitments and contingent liabilities
Guarantees
Earliest period in which guarantee could be called
Within one year1
5.8
96.4
—
87.3
More than one year
2.6
2.1
—
—
8.4
98.5
—
87.3
Group
Company
31 July 2026
£ million
31 July 2025
£ million
31 July 2026
£ million
31 July 2025
£ million
1.
The year-on-year decrease for both the group and the company is driven by the termination of a guarantee relating to Winterflood Securities, which
was sold on 1 December 2025 (refer to Note 26 for further information on the disposal).
Guarantees arise in the normal course of business and include performance guarantees issued by certain businesses. Where
the group undertakes to make a payment on behalf of its subsidiaries for guarantees issued, such as bank facilities or property
leases, or as irrevocable letters of credit for which an obligation to make a payment to a third party has not arisen at the
reporting date, they are included in these consolidated financial statements.
Commitments
Undrawn facilities, credit lines and other commitments to lend – revocable and irrevocable
Within one year
764.8
823.0
After more than one year
33.5
—
798.3
823.0
31 July 2026
£ million
31 July 2025
£ million
Other commitments
Subsidiaries had contracted capital and other financial commitments of £2.1 million (2025: £31.2 million).
Operating lease commitments
During the year, the company recognised lease payments as an expense of £2.1 million (2025: £2.1 million). At 31 July 2026,
the company had future minimum lease payments under non-cancellable operating leases relating to property of £2.7 million
within one year, £7.7 million between one and five years, and £nil after more than five years, totalling £10.4 million (31 July
2025: £0.8 million, £12.2 million, and £nil respectively, totalling £13.0 million).
Contingent liabilities
In the normal course of the group’s business, there may be other contingent liabilities relating to complaints, legal proceedings
or regulatory reviews. These cases are not currently expected to have a material impact on the group.
20. Related party transactions
Transactions with key management
Key management personnel are those persons having authority and responsibility for planning, directing and controlling the
activities of an entity. The group’s key management are the members of the group’s Board and Executive Committee, which
include all Executive Directors and Non-executive Directors. The related parties of the group include its key management and
their close family members. Details of Directors’ remuneration and interests in shares are disclosed in the Directors’
Remuneration Report. The table below details, on an aggregated basis, the group's key management emoluments:
Emoluments:
Salaries and fees
5.3
5.3
Benefits and allowances
2.0
2.1
7.3
7.4
Termination benefits
0.7
0.9
Post-employment benefits
0.1
0.1
Share-based awards
1.2
1.1
9.3
9.5
2026
£ million
2025
£ million
Gains upon exercise of options by the group's key management, expensed to the income statement in previous years, totalled
£0.1 million (2025: £0.4 million).
Amounts included in deposits by customers at 31 July 2026 attributable, in aggregate, to the group's key management were
£0.3 million (31 July 2025: £0.3 million). These relationships are undertaken on standard commercial terms.
Strategic report
Governance report
Financial statements
199
21. Pensions
The group operates defined contribution pension schemes for eligible employees as well as a defined benefit pension scheme
which is closed to new members and further accrual. Assets of all schemes are held separately from those of the group.
Defined contribution schemes
During the year the charge to the consolidated income statement for the group’s defined contribution pension schemes was
£13.5 million (2025: £13.4 million), representing contributions payable by the group, and is included in administrative expenses.
Defined benefit pension scheme
The group’s only defined benefit pension scheme (the "scheme”) is a final salary scheme which operates under trust law. The
scheme is managed and administered in accordance with the scheme’s Trust Deed and Rules and all relevant legislation by a
sole independent professional trustee.
The scheme entered into a buy-in transaction with an insurance company covering all members of the scheme. A buy-in is a
bulk annuity policy that matches the scheme’s assets and liabilities. As such, the pension surplus or deficit on the group’s
balance sheet is £nil (31 July 2025: £0.2 million surplus relating to the cash held by the scheme). The scheme’s liabilities
remain subject to changes in actuarial valuations as presented in this note.
The scheme was closed to new entrants in August 1996 and closed to further accrual during 2012. At 31 July 2026, this
scheme had 13 (31 July 2025: 15) deferred members, 64 (31 July 2025: 63) pensioners and dependents and eight (31 July
2025: eight) insured annuitants.
Funding position
The scheme’s most recent triennial actuarial valuation at 31 July 2024 showed that the scheme was fully funded. As such, no
further contributions are scheduled.
IAS 19 valuation
The following disclosures are reported in accordance with IAS 19. Significant actuarial assumptions are as follows:
Inflation rate (Retail Price Index)
3.3
3.2
Inflation rate (CPI)
3.0
2.8
Discount rate for scheme liabilities¹
6.2
5.6
Mortality assumptions²:
Existing pensioners from age 65, life expectancy (years):
Men
23.4
23.2
Women
25.2
25.0
Non-retired members currently aged 50, life expectancy from age 65 (years):
Men
24.2
24.0
Women
26.4
26.3
2026
%
2025
%
1.
Based on market yields at 31 July 2026 and 2025 on high quality sterling-denominated corporate bonds, adjusted to be consistent with the
estimated term of the post-employment benefit obligation, using the Willis Towers Watson model “Global RATE:Link”.
2.
Based on standard tables SAPS S2 Light (2025: SAPS S2 Light) produced by the CMI Bureau of the Institute and Faculty of Actuaries with adjusted
mortality multipliers for pensioners and non-pensioners, together with projected future improvements in line with the CMI 2025 (2025: CMI 2024)
core projection model with a long-term trend of 1.5% per annum.
The scheme has been accounted for in the company and the surplus in the prior year was recognised as an asset on the
company and group’s balance sheet within “Trade and other receivables”.
The group has the unconditional right to any surpluses that arise within the scheme once all benefits have been secured in full.
As such, no asset ceiling has been applied, and accordingly the scheme surplus is recognised on the consolidated balance sheet.
Fair value of scheme assets¹
Equities
—
—
—
—
—
Bonds
—
—
—
—
30.3
Cash
—
0.2
0.9
1.4
3.5
Insured annuities
20.3
21.5
23.2
22.4
1.0
Total assets
20.3
21.7
24.1
23.8
34.8
Fair value of liabilities
(20.3)
(21.5)
(23.3)
(22.5)
(27.6)
Surplus
—
0.2
0.8
1.3
7.2
2026
£ million
2025
£ million
2024
£ million
2023
£ million
2022
£ million
1.
There are no amounts included within the fair value of scheme assets relating to the financial instruments of Close Brothers Group plc.
The Notes continued
Close Brothers Group plc Annual Report 2026
200
Movement in the present value of scheme liabilities during the year:
Carrying amount at 1 August
(21.5)
(23.3)
Interest expense
(1.2)
(1.1)
Benefits paid
1.4
1.4
Actuarial gain
1.0
1.5
Carrying amount at 31 July
(20.3)
(21.5)
2026
£ million
2025
£ million
Movement in the fair value of scheme assets during the year:
Carrying amount at 1 August
21.7
24.1
Interest income
1.2
1.1
Benefits paid
(1.4)
(1.4)
Administrative costs paid
(0.2)
(0.5)
Losses on scheme assets, excluding interest income
(1.0)
(1.6)
Carrying amount at 31 July
20.3
21.7
2026
£ million
2025
£ million
Historical experience of actuarial gains/(losses) are shown below:
(Losses)/returns on scheme assets
(1.0)
(1.6)
0.9
(10.6)
(8.7)
Experience (losses)/gains on scheme liabilities
—
—
(0.4)
(0.9)
0.4
Impact of changes in assumptions
1.0
1.5
(0.5)
5.8
8.2
Total actuarial changes in liabilities
1.0
1.5
(0.9)
4.9
8.6
Total actuarial losses
—
(0.1)
—
(5.7)
(0.1)
2026
£ million
2025
£ million
2024
£ million
2023
£ million
2022
£ million
Actuarial movements would be recognised in other comprehensive income. The group’s policy is not to allocate the net
defined benefit cost between group entities participating in the scheme.
Following the buy-in transaction with an insurance company which matches the scheme's assets and liabilities, the key risk the
company is exposed to relates to the insurance company's solvency and ability to make pension payments. This risk is
monitored by the trustee and the company.
Nevertheless, the valuation of the scheme’s liabilities is sensitive to the key assumptions used in the valuation. The effect of a
change in those assumptions in 2026 and 2025 is set out below. The analysis reflects the variation of the individual
assumptions. The variation in price inflation includes all inflation-linked pension increases in deferment and in payment.
Discount rate
0.25% decrease
2.3
0.5
2.5
0.5
Price inflation (RPI)
0.25% increase
1.2
0.3
1.4
0.3
Mortality
Increase in life expectancy at age 65 by one year
2.9
0.6
2.8
0.6
Impact on defined benefit obligation increase/(decrease)
2026
2025
Key assumption
Sensitivity
%
£ million
%
£ million
The weighted average duration of the benefit payments reflected in the scheme liabilities is 10 years (2025: 10 years).
The Virgin Media Ltd v NTL Pension Trustees II judgment, handed down by the High Court on 16 June 2023 (upheld by the
Court of Appeal in July 2024), considered the implications of section 37 of the Pension Schemes Act 1993, with the potential to
cause a significant impact on the pensions industry. The Pension Schemes Act 2026 came into force in April 2026 and
contains provisions allowing schemes to address any potential impact of the judgment where the requirements of the Act are
met. The trustee is considering how this applies to the scheme and what further steps may be required, but it is not possible at
present to estimate the potential impact, if any, on the scheme.
22. Share-based awards
The Save As You Earn (“SAYE”), Long Term Incentive Plan (“LTIP”) and Deferred Share Awards (“DSA”) share-based awards
have been granted under the group’s equity-settled share schemes. The general terms and conditions for these share-based
awards are described in the Directors’ Remuneration Report.
In order to satisfy a number of the awards below, the company has purchased company shares into Treasury and the Close
Brothers Group Employee Share Trust has purchased company shares. At 31 July 2026, £1.3 million (31 July 2025: £1.6
million) and £1.2 million (31 July 2025: £1.3 million) of these shares were held respectively and in total £27.1 million (2025:
£31.3 million) was recognised within the share-based payments reserve. During the year £4.2 million (2025: £9.2 million) of
Strategic report
Governance report
Financial statements
201
these shares were released to satisfy share-based awards to employees. The share-based payments reserve as shown in the
consolidated statement of changes in equity also includes the cumulative position in relation to unvested share-based awards
charged to the consolidated income statement of £5.5 million (2025: £4.7 million). The share-based awards charge of £3.4
million (2025: £5.0 million) is included in administrative expenses shown in the consolidated income statement.
Movements in the number of share-based awards outstanding and their weighted average share prices are as follows:
At 1 August 2024
3,911,767
—
1,321,734
—
532,202
—
Granted
3,297,025
243.0p
390,601
—
459,578
—
Exercised
(2,981)
371.0p
(57,429)
—
(765,039)
—
Forfeited
(2,431,561)
393.7p
(300,733)
—
(13,102)
—
Lapsed
(61,075)
964.4p
—
—
(65)
—
At 31 July 2025
4,713,175
—
1,354,173
—
213,574
—
Granted
389,075
379.0p
407,419
—
12,678
—
Exercised
(224,472)
282.5p
(21,050)
—
(145,916)
—
Forfeited
(1,316,494)
312.9p
(396,278)
—
11,381
—
Lapsed
(72,392)
780.5p
—
—
—
—
At 31 July 2026
3,488,892
—
1,344,264
—
91,717
—
Exercisable at:
31 July 2026
34,188
732.8p
42,854
—
19,964
—
31 July 2025
18,933
957.2p
63,904
—
121,541
—
SAYE
LTIP
DSA
Number
Weighted
average
exercise price
Number
Weighted
average
exercise price
Number
Weighted
average
exercise price
The table below shows the weighted average market price at the date of exercise:
SAYE
496.1p
410.0p
LTIP
492.6p
342.8p
DSA
416.9p
336.0p
2026
2025
The range of exercise prices and weighted average remaining contractual life of awards and options outstanding are as
follows:
SAYE
Between £2 and £3
2,368,382
2.4
3,226,727
3.4
Between £3 and £4
1,079,201
2.1
1,345,831
1.6
Between £7 and £8
37,848
0.6
111,847
1.0
Between £8 and £9
—
—
2,565
0.3
Between £9 and £10
2,978
0.3
20,573
0.4
Between £12 and £13
483
0.8
5,087
1.2
Between £13 and £14
—
—
545
—
LTIP
Nil
1,344,264
3.4
1,337,923
3.5
DSA
Nil
91,717
1.4
229,824
1.4
Total
4,924,873
2.3
6,280,922
2.9
2026
Options outstanding
2025
Options outstanding
Number
outstanding
Weighted
average
remaining
contractual
life
Years
Number
outstanding
Weighted
average
remaining
contractual life
Years
The Notes continued
Close Brothers Group plc Annual Report 2026
202
For the share-based awards granted during the year, the weighted average fair value of those options at 31 July 2026 was
322.0p (31 July 2025: 167.1p). The main assumptions for the valuation of these share-based awards comprised:
SAYE
1 Jul 2029 to 30 Dec 2029
460.0p
379.0p
59.0%
3
5.0%
4.4%
LTIP
9 Oct 2028 to 10 Oct 2029
457.0p
—
57.0%
3
5.0%
4.0%
9 Oct 2028 to 10 Oct 2031
457.0p
—
57.0%
3
5.0%
4.0%
DSA
9 Oct 2028 to 10 Oct 2029
457.0p
—
—
—
—
—
At 31 July 2026
Exercise period
Share price
at issue
Exercise
price
Expected
volatility
Expected
option life in
years
Dividend
yield
Risk free
interest rate
At 31 July 2025
Exercise period
Share price
at issue
Exercise
price
Expected
volatility
Expected
option life in
years
Dividend
yield
Risk free
interest rate
SAYE
1 Jul 2028 to 30 Dec 2028
303.8p
243.0p
55.0%
3
7.3%
4.0%
LTIP
26 Sep 2027 to 26 Sep 2028
431.8p
—
50.0%
3
4.6%
4.0%
26 Sep 2027 to 26 Sep 2030
431.8p
—
53.0%
2
3.9%
4.2%
26 Sep 2027 to 26 Sep 2030
431.8p
—
50.0%
3
4.6%
4.3%
DSA
26 Sep 2026 to 26 Sep 2027
431.8p
—
—
—
—
—
26 Sep 2027 to 26 Sep 2028
431.8p
—
—
—
—
—
Expected volatility was determined mainly by reviewing historical share price volatility for the expected life of each option up to
the date of grant.
Strategic report
Governance report
Financial statements
203
23. Consolidated cash flow statement reconciliation
(a) Reconciliation of operating loss before tax to net cash inflow from operating activities
Operating loss before tax from continuing operations
(60.3)
(122.4)
Operating profit before tax from discontinued operations
2.6
51.2
Tax paid
(12.2)
(28.1)
Depreciation, amortisation and impairment
87.6
159.4
Impairment losses on financial assets
91.8
92.7
Provision in relation to motor finance commissions excluding cash paid
145.1
161.4
Other motor finance commissions related costs, net of insurance recoveries and excluding cash paid
in relation to motor finance commissions
0.7
5.6
Provision in relation to early settlements in Motor Finance excluding cash paid
(2.6)
33.0
Restructuring costs excluding cash paid
6.2
—
Gain on disposal of CBAM excluding cash paid in relation to transaction costs
(1.0)
(67.6)
Gain on disposal of Winterflood Securities excluding cash paid in relation to transaction costs
(4.5)
—
Gain on disposal of Brewery excluding cash paid in relation to transaction costs
(6.6)
—
Amortisation of de-designated cash flow hedges
(2.0)
(11.4)
Cash inflow/(outflow) arising from changes in:
Interest receivable and prepaid expenses
29.8
4.8
Net settlement balances and trading positions
(25.8)
3.8
Net money broker loans against stock advanced
26.8
(7.7)
Interest payable and accrued expenses
4.1
(0.8)
Net cash inflow from trading activities
279.7
273.9
Cash inflow/(outflow) arising from changes in:
Loans and advances to banks not repayable on demand
5.5
1.4
Loans and advances to customers
(104.1)
196.8
Assets let under operating leases
(5.7)
(20.3)
Sovereign and central bank debt
263.0
(213.3)
Covered bonds
21.5
81.9
Deposits by banks
(68.0)
(52.1)
Deposits by customers
(923.2)
100.1
Loans and overdrafts from banks
(3.9)
(148.8)
Debt securities in issue (net)
(366.6)
(18.4)
Derivative financial instruments (net)
—
1.0
Other assets less other liabilities1
97.1
39.0
Net cash (outflow)/inflow from operating activities
(804.7)
241.2
(b) Analysis of net cash outflow in respect of the purchase of subsidiaries
Purchase of subsidiaries, net of cash acquired
—
(0.5)
(c) Analysis of net cash inflow in respect of the sale of subsidiaries
Cash consideration received from the disposal of Winterflood Securities
103.7
—
Cash consideration received from the disposal of Close Brewery Rentals Limited
8.1
—
Cash consideration received from the disposal of Close Brothers Asset Management
—
146.4
Total cash consideration received
111.8
146.4
Cash received in respect of amounts owed by disposed entities, net of cash and cash equivalents
disposed of
10.7
(42.4)
122.5
104.0
(d) Analysis of cash and cash equivalents2
Cash and balances at central banks
1,190.8
1,917.2
Loans and advances to banks
198.1
184.6
1,388.9
2,101.8
2026
£ million
2025
£ million
1.
Net cash inflow includes £55.6 million received for an insurance settlement relating to the loans and advances to customers of Novitas (2025: £27.2
million), £29.6 million interest expense on Group subordinated loan capital and debt financing reclassified to financing activities (2025: £24.5 million)
and £12.0 million discount unwind in relation to the provisions for motor finance commissions and early settlements in Motor Finance (2025: £nil).
2.
Excludes £26.4 million (2025: £31.9 million) of cash reserve accounts and cash held in trust.
During the year ended 31 July 2026, the non-cash changes on debt financing amounted to £27.2 million (31 July 2025: £32.2
million) arising largely from interest accretion and fair value hedging movements.
The Notes continued
Close Brothers Group plc Annual Report 2026
204
24. Financial risk management
The group faces a number of risks in the normal course of its business. To manage these effectively, a consistent approach is
adopted based on a set of overarching principles, namely:
• adhering to our established and proven business model;
• implementing an integrated risk management approach based on the concept of three lines of defence; and
• setting and operating within clearly defined risk appetites, monitored with defined metrics and limits.
The group’s Enterprise Risk Management Framework details the core risk management components and structures, and
defines a consistent and measurable approach to identifying, assessing, controlling and mitigating, reviewing and monitoring,
and reporting risk.
The Board retains overall responsibility for overseeing the maintenance of a system of internal control, which ensures that an
effective risk management framework and oversight process operate across the group, while risk management across the
group is overseen by the Risk Committee.
The Risk Report provides more information on the group’s approach to risk management. As a financial services group,
financial instruments are central to the group’s activities. The risk associated with financial instruments represents a significant
component of those faced by the group and is analysed in more detail below.
Details of the material accounting policies and methods adopted, including the criteria for recognition, the basis of
measurement and the basis on which income and expenses are recognised, in respect of each class of financial asset,
financial liability and equity instrument are disclosed in Note 1.
(a) Classification
The following tables analyse the group’s assets and liabilities in accordance with the categories of financial instruments in IFRS
9. There are no financial instruments designated as fair value through profit or loss on initial recognition.
At 31 July 2026
Assets
Cash and balances at central banks
—
—
—
1,190.7
1,190.7
Loans and advances to banks
—
—
—
224.6
224.6
Loans and advances to customers
—
10.4
—
9,452.8
9,463.2
Debt securities
—
0.6
568.0
2.5
571.1
Derivative financial instruments
62.5
30.8
—
—
93.3
Other financial assets
—
22.1
—
9.5
31.6
62.5
63.9
568.0
10,880.1
11,574.5
Liabilities
Deposits by banks
—
—
—
20.3
20.3
Deposits by customers
—
—
—
7,876.2
7,876.2
Loans and overdrafts from banks
—
—
—
0.9
0.9
Debt securities in issue
—
—
—
1,636.0
1,636.0
Subordinated loan capital
—
—
—
249.8
249.8
Derivative financial instruments
80.6
9.4
—
—
90.0
Other financial liabilities
—
—
—
104.7
104.7
80.6
9.4
—
9,887.9
9,977.9
Derivatives
designated as
qualifying
hedging
instruments
£ million
Fair value
through profit
or loss
£ million
Fair value
through other
comprehensive
income
£ million
Amortised
cost
£ million
Total
£ million
Strategic report
Governance report
Financial statements
205
24. Financial risk management (continued)
At 31 July 2025
Assets
Cash and balances at central banks
—
—
—
1,917.0
1,917.0
Loans and advances to banks
—
—
—
161.7
161.7
Loans and advances to customers
—
11.8
—
9,447.6
9,459.4
Debt securities
—
1.1
853.4
4.7
859.2
Derivative financial instruments
94.4
8.7
—
—
103.1
Other financial assets
—
21.1
—
63.6
84.7
94.4
42.7
853.4
11,594.6
12,585.1
Liabilities
Deposits by banks
—
—
—
88.1
88.1
Deposits by customers
—
—
—
8,799.3
8,799.3
Loans and overdrafts from banks
—
—
—
1.5
1.5
Debt securities in issue
—
—
—
1,991.3
1,991.3
Subordinated loan capital
—
—
—
195.5
195.5
Derivative financial instruments
90.2
14.5
—
—
104.7
Other financial liabilities
—
—
—
103.5
103.5
90.2
14.5
—
11,179.2
11,283.9
Derivatives
designated as
qualifying
hedging
instruments
£ million
Fair value
through profit
or loss
£ million
Fair value
through other
comprehensive
income
£ million
Amortised cost
£ million
Total
£ million
(b) Valuation
The fair values of the group’s subordinated loan capital and debt securities in issue are set out below.
Subordinated loan capital
251.1
249.8
193.5
195.5
Debt securities in issue
1,651.1
1,636.0
2,013.2
1,991.3
31 July 2026
31 July 2025
Fair value
£ million
Carrying value
£ million
Fair value
£ million
Carrying value
£ million
The fair value of gross loans and advances to customers at 31 July 2026 is estimated to be £9,525.5 million (31 July 2025:
£9,543.4 million), with a carrying value of £9,463.2 million (31 July 2025: £9,459.4 million). The fair value of deposits by
customers is estimated to be £7,856.7 million (31 July 2025: £8,798.2 million), with a carrying value of £7,876.2 million (31 July
2025: £8,799.3 million). These estimates are based on highly simplified assumptions and inputs including estimated future cash
flows and discount rates and may differ to actual amounts received or paid. The differences between fair value and carrying
value are not considered to be significant, and are consistent with management’s expectations given the nature of the
business and the short average tenor of the instruments.
Valuation hierarchy
The group holds financial instruments that are measured at fair value subsequent to initial recognition. Each instrument has
been categorised within one of three levels using a fair value hierarchy that reflects the significance of the inputs used in
making the measurements. These levels are based on the degree to which the fair value is observable and are defined as
follows:
• Level 1 fair value measurements are those derived from quoted prices (unadjusted) in active markets for identical assets or
liabilities where prices are readily available and represent actual and regularly occurring market transactions on an arm’s
length basis. An active market is one in which transactions occur with sufficient frequency to provide ongoing pricing
information;
• Level 2 fair value measurements are those derived from quoted prices in less active markets for identical assets or liabilities
or those derived from inputs other than quoted prices that are observable for the asset or liability, either directly as prices or
indirectly derived from prices; and
• Level 3 fair value measurements are those derived from valuation techniques that include inputs for the asset or liability that
are not based on observable market data (“unobservable inputs”).
Instruments classified as Level 1 predominantly comprise sovereign and central bank debt, SSA bonds, covered bonds and
liquid listed debt securities. The fair value of these instruments is derived from quoted prices in active markets.
The Notes continued
Close Brothers Group plc Annual Report 2026
206
Instruments classified as Level 2 predominantly comprise investment grade corporate bonds and over-the-counter derivatives.
The fair value of bonds are derived from quoted prices in less active markets in comparison to Level 1. Over-the-counter
derivatives largely relate to interest rate and exchange rate contracts (see Note 12 for further information). The valuation of
such derivatives includes the use of discounted future cash flow models, with the most significant input into these models
being interest rate yield curves developed from quoted rates.
Instruments classified as Level 3 predominantly comprise loans and advances to customers, over-the-counter derivatives and
contingent consideration payable and receivable in relation to the acquisition and disposal of subsidiaries.
The valuation of Level 3 derivatives is similar to Level 2 derivatives and includes the use of discounted future cash flow models,
with the most significant input into these models being interest rate yield curves developed from quoted rates. However, Level
3 derivatives also include inputs which are unobservable.
The valuation of Level 3 loans and advances to customers is determined on a discounted expected cash flow basis net of
expected credit losses. The discount rate used in the valuation is the interest rate charged on the loan, which reflects an arm's
length rate chargeable on similar transactions.
The valuation of Level 3 contingent consideration is determined on a discounted expected cash flow basis.
The group believes that there is no reasonably possible change to the inputs used in the valuation of these positions which
would have a material effect on the group’s consolidated income statement.
During the year, there were no transfers from Level 1 and 2 to 3 (2025: no transfers).
The tables below show the classification of financial instruments held at fair value into the valuation hierarchy.
At 31 July 2026
Assets
Loans and advances to customers held at FVTPL
—
—
10.4
10.4
Debt securities:
Sovereign and central bank debt
340.1
—
—
340.1
SSA bonds
144.0
—
—
144.0
Covered bonds
83.9
—
—
83.9
Derivative financial instruments
—
88.5
4.8
93.3
Contingent consideration1
—
—
22.1
22.1
Other assets
—
—
0.6
0.6
568.0
88.5
37.9
694.4
Liabilities
Derivative financial instruments
—
84.7
5.3
90.0
—
84.7
5.3
90.0
Level 1
£ million
Level 2
£ million
Level 3
£ million
Total
£ million
1.
Contingent consideration relates to the disposal of Close Brothers Asset Management on 28 February 2025. See Note 26.
At 31 July 2025
Assets
Loans and advances to customers held at FVTPL
—
—
11.8
11.8
Debt securities:
Sovereign and central bank debt
601.6
—
—
601.6
SSA bonds
146.2
—
—
146.2
Covered bonds
105.6
—
—
105.6
Derivative financial instruments
—
99.1
4.0
103.1
Contingent consideration1
—
—
21.1
21.1
Other assets
—
—
1.1
1.1
853.4
99.1
38.0
990.5
Liabilities
Derivative financial instruments
—
100.5
4.2
104.7
—
100.5
4.2
104.7
Level 1
£ million
Level 2
£ million
Level 3
£ million
Total
£ million
1.
Contingent consideration relates to the disposal of Close Brothers Asset Management on 28 February 2025. See Note 26.
Strategic report
Governance report
Financial statements
207
24. Financial risk management (continued)
Movements in financial instruments categorised as Level 3 were:
At 1 August 2024
11.8
6.1
(6.4)
0.1
(1.8)
0.8
10.6
Total gains/(losses) recognised in the
consolidated income statement
1.5
(2.1)
2.2
—
—
—
1.6
Purchases, issues, originations and
transfers in
3.6
—
—
—
—
0.3
3.9
Sales, settlements and transfers out
(5.1)
—
—
(0.1)
22.9
—
17.7
At 31 July 2025
11.8
4.0
(4.2)
—
21.1
1.1
33.8
Total gains/(losses) recognised in the
consolidated income statement
1.2
2.0
(2.3)
—
1.0
—
1.9
Purchases, issues, originations and
transfers in
2.1
(1.2)
1.2
—
—
—
2.1
Sales, settlements and transfers out
(4.7)
—
—
—
—
(0.5)
(5.2)
At 31 July 2026
10.4
4.8
(5.3)
—
22.1
0.6
32.6
Loans and
advances to
customers
held at
FVTPL
£ million
Derivative
financial
assets
£ million
Derivative
financial
liabilities
£ million
Equity shares
£ million
Contingent
consideration
£ million
Other assets
£ million
Total
£ million
The gains recognised in the consolidated income statement relating to Level 3 instruments held at 31 July 2026 amounted to
£1.9 million (2025: £1.6 million).
(c) Credit risk
Credit risk is the risk of a reduction in earnings and/or value, as a result of the failure of a counterparty or associated party, with
whom the group has contracted, to meet its obligations as they fall due. Credit risk across the group mainly arises through
lending and treasury activities.
Maximum exposure to credit risk
The table below presents the group’s maximum exposure to credit risk, before taking account of any collateral and credit risk
mitigation, arising from its on-balance sheet and off-balance sheet financial instruments. For off-balance sheet instruments, the
maximum exposure to credit risk represents the contractual nominal amounts.
On-balance sheet
Cash and balances at central banks
1,190.7
1,917.0
Loans and advances to banks
224.6
161.7
Loans and advances to customers
9,463.2
9,459.4
Debt securities
571.1
859.2
Derivative financial instruments
93.3
103.1
Other financial assets
31.6
84.7
11,574.5 12,585.1
Off-balance sheet
Irrevocable undrawn commitments
170.1
211.6
Total maximum exposure to credit risk
11,744.6 12,796.7
31 July 2026
£ million
31 July 2025
£ million
Assets pledged and received as collateral
The group pledges assets for repurchase agreements and securities borrowing agreements which are generally conducted
under terms that are customary to standard borrowing contracts.
The group maintains access to the Bank of England’s Sterling Monetary Framework, including a reserves account.
The group has securitised without recourse and restrictions £1,570.4 million (31 July 2025: £1,544.8 million) of its insurance
premium and motor loan receivables in return for cash and asset-backed securities in issue of £1,443.1 million (31 July 2025:
£1,323.4 million), of which £964.1 million (31 July 2025: £245.9 million) is retained by the group.
As the group has retained exposure to substantially all the risks and rewards of the above receivables, including credit, interest
rate, prepayment and other risks, it continues to recognise these assets in loans and advances to customers on its
consolidated balance sheet.
The majority of loans and advances to customers are secured against specific assets. Consistent and prudent lending criteria
are applied across the whole loan book with emphasis on the quality of the security provided.
The Notes continued
Close Brothers Group plc Annual Report 2026
208
Financial assets: Loans and advances to customers
The group’s approach to managing credit risk relating to loans and advances to customers is set out in the “Credit risk”
section of the Risk Report.
Information on the group’s internal credit risk reporting can be found in the “Credit risk” section of the Risk report, including an
analysis of gross loans and advances to customers, trade receivables and undrawn facilities by the group’s internal credit risk grading.
Information on the collateral held in relation to loans and advances to customers can also be found in the “Credit risk” section
of the Risk report, including analyses of gross loans and advances to customers by LTV ratio.
Financial assets: Treasury assets
The credit risk presented by the group’s treasury assets is low. Immaterial impairment provisions are recognised for cash and
balances at central banks, sovereign and central bank debt, SSA bonds and covered bonds. These financial assets are
investment grade and in Stage 1.
Company financial assets: Amounts owed by subsidiaries
Amounts owed by subsidiaries on the company balance sheet largely relate to Close Brothers Limited and Close Brothers
Holdings Limited, and the credit risk presented by these financial assets is immaterial.
(d) Market risk
Interest rate risk
Additional disclosures on the group’s interest rate risk can be found in the “Non-traded market risk” section of the Risk Report.
Foreign exchange risk
Additional disclosures on the group’s foreign exchange risk can be found in the “Non-traded market risk” section of the Risk
Report.
Non-trading financial instruments
Net gains and losses on non-trading financial instruments are disclosed in Note 11.
(e) Liquidity risk
Liquidity risk is the risk that liabilities cannot be met when they fall due or can only be met at an uneconomic price. The
following table analyses the contractual maturities of the group’s on-balance sheet financial liabilities on an undiscounted cash
flow basis. Additional disclosures on the group’s liquidity risk can be found in the "Funding and liquidity risk" section of the
Risk Report.
At 31 July 2026
Deposits by banks
20.3
—
—
—
—
—
20.3
Deposits by customers
838.7
2,602.6
1,056.2
2,035.8
1,529.4
—
8,062.7
Loans and overdrafts from banks
0.9
—
—
—
—
—
0.9
Debt securities in issue
—
343.2
42.5
41.6
1,217.3
257.2
1,901.8
Subordinated loan capital
—
7.7
—
7.7
61.3
334.2
410.9
Derivative financial instruments
0.4
41.6
36.3
52.2
294.7
57.6
482.8
Lease liabilities1
0.1
2.3
2.2
4.0
17.1
1.3
27.0
Other financial liabilities
7.9
63.1
2.5
1.7
4.9
0.2
80.3
Total
868.3
3,060.5
1,139.7
2,143.0
3,124.7
650.5 10,986.7
On demand
£ million
In less than
three months
£ million
In more than
three months
but not more
than six
months
£ million
In more than
six months
but not more
than one year
£ million
In more than
one year but
not more
than five
years
£ million
In more than
five years
£ million
Total
£ million
1.
Lease liabilities are included within "Accruals, deferred income and other liabilities" on the balance sheet and primarily relate to the group's leasehold
properties.
Strategic report
Governance report
Financial statements
209
24. Financial risk management (continued)
At 31 July 2025
Deposits by banks
9.3
78.9
—
—
—
—
88.2
Deposits by customers
1,161.7
2,625.6
1,570.5
2,070.3
1,614.3
—
9,042.4
Loans and overdrafts from banks
1.5
—
—
—
—
—
1.5
Debt securities in issue
—
71.2
84.3
114.5
1,577.6
403.3
2,250.9
Subordinated loan capital
—
2.0
—
3.0
15.0
205.0
225.0
Derivative financial instruments
0.2
47.2
33.9
45.3
182.2
68.2
377.0
Lease liabilities1
0.2
1.4
1.5
3.3
24.1
1.9
32.4
Other financial liabilities
24.3
47.0
0.3
1.2
2.6
0.3
75.7
Total
1,197.2
2,873.3
1,690.5
2,237.6
3,415.8
678.7
12,093.1
On demand
£ million
In less than
three months
£ million
In more than
three months
but not more
than six
months
£ million
In more than
six months
but not more
than one year
£ million
In more than
one year but
not more than
five years
£ million
In more than
five years
£ million
Total
£ million
1.
Lease liabilities are included within "Accruals, deferred income and other liabilities" on the balance sheet and primarily relate to the group's leasehold
properties.
Derivative financial instruments in the table above include net currency swaps. The following table shows the currency swaps
on a gross basis:
At 31 July 2026
0.4
297.9
223.1
390.0
294.7
57.6
1,263.7
At 31 July 2025
5.0
183.5
105.2
206.5
180.8
68.2
749.2
On demand
£ million
In less than
three months
£ million
In more than
three months
but not more
than six
months
£ million
In more than
six months
but not more
than one year
£ million
In more than
one year but
not more than
five years
£ million
In more than
five years
£ million
Total
£ million
(f) Offsetting
The following table shows the impact on derivative financial assets and liabilities which have not been offset but for which the
group has enforceable master netting arrangements in place with counterparties. The net amounts show the exposure to
counterparty credit risk after offsetting benefits and collateral, and are not intended to represent the group’s actual exposure to
credit risk.
Master netting arrangements allow outstanding transactions with the same counterparty to be offset and settled net, either
unconditionally or following a default or other predetermined event. Financial collateral on derivative financial instruments
consists of cash settled, typically daily, to mitigate the mark to market exposures.
At 31 July 2026
Derivative financial assets
93.3
(76.0)
47.2
64.5
Derivative financial liabilities
90.0
(76.0)
(13.2)
0.8
At 31 July 2025
Derivative financial assets
103.1
(95.5)
27.9
35.5
Derivative financial liabilities
104.7
(95.5)
(5.1)
4.1
Gross
amounts
recognised
£ million
Master netting
arrangements
£ million
Financial
collateral1
£ million
Net amounts
after
offsetting1
£ million
1.
Financial collateral and net amounts after offsetting include initial margin of £59.5 million (31 July 2025: £35.2 million).
25. Investments in subsidiaries
In accordance with section 409 of the Companies Act 2006, the following is a list of the group’s subsidiaries at 31 July 2026,
which are all wholly owned and incorporated in the UK unless otherwise stated.
The investment in subsidiary of £487.0 million (31 July 2025: £487.0 million) in the company balance sheet relates to a 100%
shareholding in Close Brothers Holdings Limited of £287.0 million (31 July 2025: £287.0 million) and an investment in the AT1
securities of Close Brothers Limited of £200.0 million (31 July 2025: £200.0 million). The company issued AT1 securities of
£200.0 million on 29 November 2023 as described in Note 18 and simultaneously entered into a back-to-back transaction with
its subsidiary Close Brothers Limited.
There was no impairment of these investments in this and the prior year, albeit indicators of impairment exist in light of the
FCA's motor commissions review. The impairment assessment of the investment in Close Brothers Holdings Limited, based on
a discounted cash flow analysis of expected future dividends, which includes consideration for the potential impact of the
FCA's motor commissions review, demonstrated that its value in use remains above its carrying value.
The Notes continued
Close Brothers Group plc Annual Report 2026
210
Group
Close Brothers Holdings Limited1
The Bank
Air and General Finance Limited1
Arrow Audit Services Limited1
Close Asset Finance Limited1
Close Brothers DAC2 (Ireland)
Close Brothers Factoring GmbH3 (Germany)
Close Brothers Finance DAC4,12 (Ireland)
Close Brothers Finance plc1
Close Brothers Limited1
Close Brothers Motor Finance Payments Limited4,12 (Ireland)
Close Brothers Premium DAC2 (Ireland)
Close Brothers Retention Holdings DAC4,12 (Ireland)
Close Brothers Technology Services Limited1
Close Brothers Vehicle Hire Limited5
Close Business Finance Limited1
Close Credit Management (Holdings) Limited1
Close Finance (CI) Limited6 (Jersey)
Close Invoice Finance Limited1
Close Leasing Limited7
Close PF Funding I Limited8,10
Commercial Acceptances Limited1
Commercial Finance Credit Limited1
Finance for Industry Limited1,13
Finance for Industry Services Limited1,13
Kingston Asset Finance Limited1,11
Kingston Asset Leasing Limited1,11
Novitas Loans Limited1
Orbita Funding 2023-1 plc8,10
Orbita Funding 2026-1 plc8,10
Surrey Asset Finance Limited1
Topaz Asset Finance 2019-1 DAC9,10 (Ireland)
Topaz Asset Finance 2020-1 DAC9,10 (Ireland)
Registered office addresses:
1. 10 Crown Place, London EC2A 4FT, United Kingdom.
2. Swift Square, Building 1, Santry Demesne, Northwood, Dublin D09 A0E4, Ireland.
3. Rheinstraße 4i, 55116 Mainz, Germany.
4. Unit 18, Northwood House, Northwood Business Campus, Dublin D09 CR44, Ireland.
5. Lows Lane, Stanton-By-Dale, Ilkeston, Derbyshire DE7 4QU, United Kingdom.
6. Conway House, Conway Street, St Helier JE4 5SR, Jersey.
7. Jackson House, Sibson Road, Sale M33 7RR, United Kingdom.
8. 10th Floor, 5 Churchill Place, London E14 5HU, United Kingdom.
9. The Sidings, 4th Floor, Grand Canal Quay, Dublin 2, D02 E7K8, Ireland.
Subsidiaries by virtue of control:
10. The related undertakings are included in the consolidated financial statements as they are controlled by the group.
Subsidiaries owned by other holding companies in the group:
11. Kingston Asset Leasing Limited is owned by Kingston Asset Finance Limited.
12. Close Brothers Motor Finance Payments Limited and Close Brothers Retention Holdings DAC (Ireland) are owned by Close Brothers Finance DAC.
13. Finance for Industry Services Limited is owned by Finance for Industry Limited.
26. Discontinued operations and assets and liabilities classified as held for sale
At 31 July 2026, the group's discontinued operations comprised Winterflood Securities and Close Brothers Asset
Management.
Summary results of discontinued operations
Operating profit/(loss) before tax
Winterflood Securities
1.5
(14.2)
Close Brothers Asset Management
1.1
65.4
Operating profit before tax
2.6
51.2
Year ended
31 July 2026
£ million
Year ended
31 July 2025
£ million
Profit/(loss) after tax
Winterflood Securities
0.9
(14.7)
Close Brothers Asset Management
1.1
63.9
Profit after tax
2.0
49.2
Year ended
31 July 2026
£ million
Year ended
31 July 2025
£ million
Winterflood Securities
On 25 July 2025, the group announced that it had entered into an agreement to sell Winterflood Securities, an execution
services and securities business and one of the group's operating segments, to Marex Group plc. The sale was completed on
1 December 2025.
In the group's 2025 Annual Report, the business fulfilled the requirements of IFRS 5 to be classified as discontinued operations
in the consolidated income statement with comparative information restated. In addition, the assets and liabilities of the
business were presented as held for sale in the consolidated balance sheet.
Strategic report
Governance report
Financial statements
211
26. Discontinued operations and assets and liabilities classified as held for sale (continued)
Assets and liabilities held for sale
The major classes of assets and liabilities classified as held for sale, which exclude intercompany balances eliminated on
consolidation, are as follows:
Balance sheet
Intangible assets
—
10.3
Property, plant and equipment
—
20.2
Loans and advances to banks
—
54.8
Settlement balances
—
726.4
Equity shares
—
28.3
Debt securities and loans
—
32.8
Other assets
—
14.2
Total assets classified as held for sale
—
887.0
Bank loans and overdrafts
—
15.3
Settlement balances
—
698.2
Equity shares
—
10.4
Debt securities and loans
—
14.8
Accruals and deferred income
—
8.5
Other liabilities
—
20.2
Total liabilities classified as held for sale
—
767.4
31 July 2026
£ million
31 July 2025
£ million
Results of discontinued operations
Operating income
28.9
77.3
Operating expenses
(28.4)
(77.1)
Impairment credit on financial assets
—
0.1
Goodwill impairment recognised on remeasurement of disposal group as held for sale
—
(14.5)
Trading profit
0.5
(14.2)
Gain on disposal
1.0
—
Operating profit/(loss) before tax
1.5
(14.2)
Tax1
(0.6)
(0.5)
Profit/(loss) after tax
0.9
(14.7)
Four months ended
30 November 2025
£ million
Year ended
31 July 2025
£ million
1.
The tax charge of £0.6 million relates to the trading profit of the business prior to disposal. The gain on disposal is exempt following the application
of the Substantial Shareholding Exemption.
Cash flow from discontinued operations
Net cash flow from operating activities
(2.3)
(8.3)
Net cash flow from investing activities
(0.4)
0.1
Net cash flow from financing activities
(0.2)
(0.5)
Four months ended
30 November 2025
£ million
Year ended
31 July 2025
£ million
Consolidated gain on disposal
Cash consideration received
103.7
Disposal transaction costs
(3.4)
100.3
Net assets on completion date
(99.3)
Gain on disposal
1.0
31 July 2026
£ million
Close Brothers Asset Management
On 19 September 2024, the group announced that it had entered into an agreement to sell its wealth management business,
Close Brothers Asset Management ("CBAM"), one of the group's operating segments, to funds managed by Oaktree Capital
Management, L.P. ("Oaktree"). The sale completed on 28 February 2025.
The Notes continued
Close Brothers Group plc Annual Report 2026
212
CBAM related to the group's 100% shareholding in Close Asset Management Holdings Limited ("CAMHL") and its subsidiaries.
The business was a well-regarded UK wealth management franchise and the transaction strengthened the group's capital base
and enhanced its position to navigate the current uncertain environment.
In the group's Half Year 2025 Results, the business fulfilled the requirements of IFRS 5 to be classified as discontinued
operations in the consolidated income statement. In addition, the assets and liabilities of the business were presented as held
for sale in the consolidated balance sheet. On completion, the assets and liabilities were derecognised and a gain on disposal
was recognised as follows.
Results of discontinued operations
Operating income
—
95.4
Operating expenses
—
(90.8)
Trading profit
—
4.6
Gain on disposal
0.1
60.8
Movement in fair value of deferred consideration
1.0
—
Operating profit before tax
1.1
65.4
Tax1
—
(1.5)
Profit after tax
1.1
63.9
Year ended
31 July 2026
£ million
Seven months ended
28 February 2025
£ million
1.
Tax charge relates to the trading profit of the business prior to disposal. The gain on disposal is exempt following the application of the Substantial
Shareholding Exemption.
Cash flow from discontinued operations
Net cash flow from operating activities
—
(1.5)
Net cash flow from investing activities
—
(3.5)
Net cash flow from financing activities
—
(1.7)
Year ended
31 July 2026
£ million
Seven months ended
28 February 2025
£ million
Cash consideration of £146.4 million was received on completion. The contingent deferred consideration is in the form of
preference shares, redeemable no later than Oaktree’s exit, for an amount of up to £28.0 million plus interest at a rate of 8%
per annum, stepping up to 12% after five years.
The contingent deferred consideration is subject to potential deductions, including in relation to retention of key individuals and
certain potential regulatory costs and separation cost overruns. The preference shares are measured at fair value through profit
or loss under IFRS 9. The fair value is calculated to be £22.1 million (31 July 2025: £21.1 million) based on a discounted
expected cash flow method, with the main assumptions relating to the expected time until redemption, aforementioned
potential deductions and discount rate.
Close Brewery Rentals Limited
As announced on 15 July 2025, the group agreed the sale of its brewery container rentals business, Close Brewery Rentals
Limited ("CBRL"), to MML Keystone, a fund managed by MML Capital. The sale completed on 31 August 2025 and a gain on
disposal of £6.4 million has been recognised within “other income” in the consolidated income statement. The cash
consideration received was £8.1 million.
In the group's Annual Report 2025, the assets and liabilities of the business were classified as held for sale but did not meet
the criteria to be classified as discontinued operations under IFRS 5. The results of CBRL were therefore included within
continuing operations.
Assets and liabilities held for sale
The major classes of assets and liabilities classified as held for sale, which exclude intercompany balances eliminated on
consolidation, are as follows:
Balance sheet
Property, plant and equipment
—
42.8
Loans and advances to banks
—
0.2
Other assets
—
4.0
Total assets classified as held for sale
—
47.0
Accruals and deferred income
—
0.7
Other liabilities
—
5.3
Total liabilities classified as held for sale
—
6.0
31 July 2026
£ million
31 July 2025
£ million
Strategic report
Governance report
Financial statements
213
Glossary and definition of key terms
Additional Tier 1 (“AT1”) capital
Additional regulatory capital that along with CET1 capital makes up a bank’s or banking
group’s Tier 1 regulatory capital. Includes the group’s perpetual subordinated contingent
convertible securities classified as other equity instruments under IAS 32
Adjusted
Adjusted measures are presented on a basis consistent with prior periods and exclude
any exceptional and adjusting items which do not reflect underlying trading performance
Adjusted Earnings per Share
(“AEPS”)
Adjusted operating profit less tax and AT1 coupons divided by basic weighted average
number of ordinary shares in issue
Applicable requirements
Applicable capital ratio requirements consist of the Pillar 1 requirement as defined by the
CRR, the Pillar 2a requirement set by the PRA, and the capital conservation buffer and
countercyclical buffer as defined by the PRA Rulebook. Any applicable PRA buffer is
excluded
Artificial Intelligence ("AI")
The capability of computer systems to perform tasks that normally require human
intelligence, including learning, analysis, decision-making, and content generation
Average loan size
The average balance outstanding calculated as the gross loans and advances to
customers divided by number of the loans in issue
Average maturity of funding
allocated to the loan book
Simple weighted average of the applicable funding allocated to the loan book. The
applicable funding excludes equity (except AT1 instruments) and deducts funding held
for liquidity purposes
Bad debt ratio
(Adjusted) impairment losses in the year as a percentage of average net loans and
advances to customers and operating lease assets excluding Vehicle Hire, which is in
wind-down, and Brewery Rentals, classified as held for sale on the group's 31 July 2025
balance sheet, now sold
Basic earnings per share
(“EPS”)
Total profit attributable to ordinary shareholders divided by basic weighted average
number of ordinary shares in issue
Basic earnings per share
(“EPS”) continuing operations
Operating profit from continuing operations less tax and AT1 coupons, divided by basic
weighted average number of ordinary shares in issue
Buy As You Earn (“BAYE”)
The HM Revenue & Customs-approved Share Incentive Plan that gives all employees the
opportunity to become shareholders in the group
Capital Requirements Directive
(“CRD”)
European Union regulation implementing the Basel III requirements in Europe, alongside
CRR II
Capital Requirements
Regulation (“CRR”)
Regulation 575/2013/EU, as it forms part of the assimilated law of the United Kingdom
CDP
Formerly the “Carbon Disclosure Project”, a leading, internationally recognised
independent rating agency and assessor of corporate carbon emissions disclosures and
actions
CET1 capital ratio
Measure of the group’s CET1 capital as a percentage of risk weighted assets, as
required by CRR
Common Equity Tier 1 (“CET1”)
capital
Measure of capital as defined by the CRR. CET1 capital consists of the highest quality
capital including ordinary shares, related share premium account, retained earnings and
other reserves, less goodwill and certain intangible assets and other regulatory
adjustments
Compensation ratio
Total staff costs as a percentage of adjusted operating income
Consolidated gain on disposal
The profit or loss recognised on the sale of a subsidiary or business, calculated as
proceeds received less related costs and the carrying amount of net assets and goodwill
disposed
Contingent deferred
consideration
A portion of the purchase price on an acquisition that is payable at a future date and is
dependent on the occurrence of specified future events or conditions
Cost of funds
Interest expense incurred to support lending activities excluding Vehicle Hire and
Brewery Rentals divided by the average net loans and advances to customers and
operating lease assets excluding Vehicle Hire and Brewery Rentals
Credit-impaired
Where one or more events that have a detrimental impact on the estimated future cash
flows of a loan have occurred. Credit-impaired events are more severe than significant
increase in credit risk triggers. Accounts which are credit-impaired will be allocated to
Stage 3
Customer sentiment score
Measures of a customers' perception of and satisfaction with a company. Includes
customer satisfaction score ("CSAT"): a measure of customer satisfaction expressed as
a percentage of positive responses from the total of those surveyed) and net promoter
score ("NPS"): a measure of how likely a customer is to recommend a company.
Close Brothers Group plc Annual Report 2026
214
Discounting
The process of determining the present value of future payments
Dividend per share (“DPS”)
Comprises the final dividend proposed for the respective year, together with the interim
dividend declared and paid in the year
Effective interest rate (“EIR”)
The interest rate at which revenue is recognised on loans and discounted to their
carrying value over the life of the financial asset
Effective tax rate (“ETR”)
Tax on operating profit/(loss) as a percentage of operating profit/(loss) on ordinary
activities before tax
Employee engagement
The average of scores from our annual engagement survey relating to overall colleague
satisfaction, likelihood of recommending the firm and its products and services, and
intention to stay working for Close Brothers
Expected credit loss (“ECL”)
The unbiased probability-weighted average credit loss determined by evaluating a range
of possible outcomes and future economic conditions
Expense/income ratio
(Adjusted) operating expenses divided by (adjusted) operating income
Exposure at default (“EAD”)
The capital outstanding at the point of default
Financial Conduct Authority
(“FCA”)
A financial regulatory body in the UK, regulating financial firms and maintaining integrity
of the UK’s financial market
Financial Ombudsman Service
(“FOS”)
The Financial Ombudsman Service settles complaints between consumers and
businesses that provide financial services
Financial Reporting Council
(“FRC”)
An independent regulatory body responsible for promoting high quality corporate
governance and reporting amongst UK companies
Forbearance
Forbearance occurs when a customer is experiencing financial difficulty in meeting their
financial commitments and a concession is granted, by changing the terms of the
financial arrangement, which would not otherwise be considered
Gross carrying amount
Loan book before expected credit loss provision
Growth Guarantee Scheme
(“GGS”)
The successor scheme to the Recovery Loan Scheme, the Growth Guarantee Scheme
launched in July 2024 and is designed to support access to finance for UK small
businesses as they look to invest and grow
High quality liquid assets
(“HQLAs”)
Assets which qualify for regulatory liquidity purposes, including Bank of England
deposits and sovereign and central bank debt
HM Revenue & Customs
(“HMRC”)
The UK’s tax, payments and customs authority
Internal Capital Adequacy
Assessment Process (“ICAAP”)
An annual self-assessment of a bank’s material risks and the associated level of capital
needed to be held, and undertaking appropriate stress testing of capital adequacy
Internal Liquidity Adequacy
Assessment Process (“ILAAP”)
The processes for the identification, measurement, management and monitoring of
liquidity
Internal ratings based (“IRB”)
approach
A supervisor-approved method using internal models, rather than standardised risk
weightings, to calculate regulatory capital requirements for credit risk
International Accounting
Standards (“IAS”)
Older set of standards issued by the International Accounting Standards Council, setting
up accounting principles and rules for preparation of financial statements. IAS are being
superseded by IFRS
International Financial
Reporting Standards (“IFRS”)
Globally accepted accounting standards issued by the IFRS Foundation and the
International Accounting Standards Board
Leverage ratio
Tier 1 capital as a percentage of non-risk-weighted total exposures, adjusted for certain
capital deductions, including intangible assets, and off-balance sheet exposures
Lifetime expected credit loss
provision (“Lifetime ECL”)
Losses that result from default events occurring within the lifetime of the loan
Liquidity coverage ratio
(“LCR”)
Measure of the group’s HQLAs as a percentage of expected net cash outflows over the
next 30 days in a stressed scenario
Loan to value (“LTV”) ratio
For a secured or structurally protected loan, the loan balance as a percentage of the
total value of the asset
Long-term bad debt ratio
Long-term bad debt ratio is calculated using IAS 39 until the change to IFRS 9 in FY19.
Long-term average bad debt ratio of 1.2% based on the average bad debt ratio for
FY08-FY26, excluding Novitas from FY21 onwards and Rentals businesses from FY24
Loss given default (“LGD”)
The amount lost on a loan if a customer defaults
Net interest margin (“NIM”)
(Adjusted) operating income for the lending divisions, divided by average net loans and
advances to customers and operating lease assets excluding Vehicle Hire and Brewery
Rentals
Net stable funding ratio
(“NSFR”)
Regulatory measure of the group’s weighted funding as a percentage of weighted assets
Net zero
Target of completely negating the amount of greenhouse gases produced by reducing
emissions or implementing methods for their removal
Probability of default (“PD”)
Probability that a customer will default on their loan
Prudential Regulation Authority
(“PRA”)
A financial regulatory body, responsible for regulating and supervising banks and other
financial institutions in the UK
Strategic report
Governance report
Financial statements
215
Return on assets
Adjusted operating profit less tax and AT1 coupons divided by average total assets for
continuing operations at the balance sheet date and prior year
Return on average tangible
equity (“RoTE”)
Adjusted operating profit, less tax and AT1 coupons, divided by average total
shareholders’ equity, excluding intangible assets and AT1, for continuing operations
Return on opening equity
(“RoE”)
Adjusted operating profit less tax and AT1 coupons divided by opening equity for
continuing operations, excluding AT1
Risk weighted assets (“RWAs”)
A measure of the amount of a bank’s exposures, adjusted for risk in line with the CRR. It
is used in determining the capital requirement for a financial institution
Scope 1, 2 and 3 emissions
Categorisation of greenhouse gas emissions, as defined by the Greenhouse Gas (GHG)
Protocol, into direct emissions from owned or controlled sources (Scope 1), indirect
emissions from the generation of purchased electricity, heating and cooling consumed
by the reporting company (Scope 2), and all other indirect emissions that occur in a
company’s value chain (Scope 3)
Significant increase in credit
risk (“SICR”)
An assessment of whether credit risk has increased significantly since initial recognition
of a loan using a range of triggers. Accounts which have experienced a significant
increase in credit risk will be allocated to Stage 2
Standardised approach
Generic term for regulator-defined approaches for calculating credit, operational and
market risk capital requirements as set out in the CRR
Subordinated debt
Represents debt that ranks below, and is repaid after claims of, other secured or senior
debt owed by the issuer
Task Force on Climate‑related
Financial Disclosures (“TCFD”)
Regulatory framework to improve and increase reporting of climate-related financial
information, including more effective and consistent disclosure of climate-related risks
and opportunities
Term funding
Funding with a remaining maturity greater than 12 months
Tier 2 capital
Additional regulatory capital that along with Tier 1 capital makes up a bank’s total
regulatory capital. Includes qualifying subordinated debt
Total funding as percentage of
loan book
Total funding divided by net loans and advances to customers and operating lease
assets
Total shareholder return
(“TSR”)
Measure of shareholder return including share price appreciation and dividends, which
are assumed to be re-invested in the company’s shares
Typical loan maturity
Term of loan measured per contract with customer at loan's inception
Watch list
Internal risk management process for heightened monitoring of exposures that are
showing increased credit risk
Glossary and definition of key terms continued
Close Brothers Group plc Annual Report 2026
216
Registered office
Close Brothers Group plc
10 Crown Place
London EC2A 4FT
Telephone:
0333 321 6100
Email:
enquiries@closebrothers.com
Website:
www.closebrothers.com
Company No. 00520241
Shareholder enquiries
Registrar
MUFG Corporate Markets
FREEPOST SAS
MUFG Corporate Markets
Central Square
29 Wellington Street
Leeds
LS1 4DL
Customer support centre:
0371 664 0300 (calls are charged at the standard
geographic rate and will vary by provider)
From overseas:
+44 (0)371 664 0300 (calls will be charged at the
applicable international rate)
Lines are open from 9.00 am to 5.30 pm Monday to
Friday, excluding public holidays in England and Wales
Email:
shareholderenquiries@cm.mpms.mufg.com
Website:
www.mpms.mufg/en/mufg-corporate-markets/
Online proxy voting:
https://uk.investorcentre.mpms.mufg.com/
Shareholder information
Financial calendar
First quarter trading update
19 November 2026
Annual General Meeting
19 November 2026
Half year end
31 January 2027
Interim results
March 2027
Third quarter trading update
May 2027
Financial year end
31 July 2027
Preliminary results
September 2027
The financial calendar is updated on a regular basis throughout the year. Please refer to our website
www.closebrothers.com for up-to-date details.
Safeguarding against fraud
Fraudsters use persuasive and high-pressure tactics to lure
investors into scams. They may offer to sell shares that prove
to be worthless or non-existent, or to buy shares at an
inflated price in return for an upfront payment. While high
profits are promised, if you buy or sell shares in this way you
will probably lose your money.
How to avoid share fraud
• Keep in mind that firms authorised by the FCA are unlikely
to contact you out of the blue with an offer to buy or sell
shares.
• Do not get into a conversation, but note the name of the
person and firm contacting you and then end the call.
• Check the Financial Services Register at https://
register.fca.org.uk/s/ to see if the person and firm
contacting you are authorised by the FCA.
• Beware of fraudsters claiming to be from an authorised
firm, copying its website, or giving you false contact
details.
• If you want to phone the caller back, use the firm’s contact
details listed on the Financial Services Register at
https://register.fca.org.uk/s/
• If the firm does not have contact details on the Register or
they tell you the details are out of date, call the FCA on
0800 111 6768.
• Search the list of unauthorised firms to avoid at https://
www.fca.org.uk/consumers/unauthorised-firms-individuals
• Remember that if you buy or sell shares from an
unauthorised firm, you cannot access the Financial
Ombudsman Service or Financial Services Compensation
Scheme.
• Get independent financial and professional advice before
handing over any money.
• If it sounds too good to be true, it probably is.
Report a scam
If you think that you have been approached by fraudsters or
have any concerns about a potential scam, contact the
FCA's Consumer Helpline on 0800 111 6768 or use the
online "Share Fraud Reporting Form" available from their
website at https://www.fca.org.uk/consumers/report-scam.
We would also recommend contacting the police through
Report Fraud on 0300 123 2040 or visiting
www.reportfraud.police.uk/ for further information.
Strategic report
Governance report
Financial statements
217
Cautionary statement
Certain statements included or incorporated by reference
within this report may constitute “forward-looking
statements” in respect of the group’s operations,
performance, prospects, financial condition and/or
environmental, social and governance ambitions, targets and
commitments. All statements other than statements of
historical fact are, or may be deemed to be, forward-looking
statements. Forward-looking statements are sometimes, but
not always, identified by their use of a date in the future or
such words as “anticipates”, “aims”, “due”, “could”, “may”,
“will”, “should”, “expects”, “believes”, “intends”, “plans”,
“potential”, “targets”, “goal” or “estimates” and other words
and expressions of similar meaning. By their nature, forward-
looking statements involve a number of risks, uncertainties
and assumptions and actual results or events may differ
materially from those expressed or implied by those
statements, including where statements are based on
evolving methodologies, data and/or regulatory frameworks.
There are also a number of factors, including factors outside
of the group's control, that could cause actual future
operations, performance, financial conditions, results or
developments to differ materially from the plans, goals and
expectations expressed or implied by these forward-looking
statements and forecasts. These factors include, but are not
limited to, those contained in this report including its
sections on principal and emerging risks. Accordingly, no
assurance can be given that any particular expectation will
be met and reliance should not be placed on any forward-
looking statement. Additionally, forward-looking statements
regarding past trends or activities should not be taken as a
representation that such trends or activities will continue in
the future.
Except as may be required by law or regulation, no
responsibility or obligation is accepted to update or revise
any forward-looking statement resulting from new
information, future events or otherwise. Nothing in this
document should be construed as a profit forecast. Past
performance cannot be relied upon as a guide to future
performance and persons needing advice should consult an
independent financial adviser.
This report does not constitute or form part of any offer or
invitation to sell, or any solicitation of any offer to subscribe
for or purchase any shares or other securities in the
company or any of its group members, nor shall it or any part
of it or the fact of its distribution form the basis of, or be
relied on in connection with, any contract or commitment or
investment decisions relating thereto, nor does it constitute a
recommendation regarding the shares or other securities of
the company or any of its group members. Statements in this
report reflect the knowledge and information available at the
time of its preparation. Liability arising from anything in this
report shall be governed by English law. Nothing in this
report shall exclude any liability under applicable laws that
cannot be excluded in accordance with such laws.
Close Brothers Group plc Annual Report 2026
218
Printed by Park Communications, a carbon-neutral printing company.
The material used on this card is from sustainable sources. The paper mill and printer are both registered
with the Forestry Stewardship Council (FSC) ® and additionally have the Environmental Management
System ISO 14001. The paper is recyclable and biodegradable.
It has been printed using 100% offshore wind electricity sourced from UK wind.
This is a certified climate neutral print product for which carbon emissions have been calculated
and offset by supporting recognised carbon offset projects. The carbon offset projects are audited
and certified according to international standards and demonstrably reduce emissions. The climate
neutral label includes a unique ID number specific to this product which can be tracked at
www.climatepartner.com, giving details of the carbon offsetting process including information
on the emissions volume and the carbon offset project being supported.
Design by Black Sun Global.
Board of Directors and Executive Committee photography by Richard Davies.
Close Brothers Group plc
10 Crown Place
London EC2A 4FT
Tel: 0333 321 6100
www.closebrothers.com