Co-operative Bank plc vs HSBC Bank plc
Co-operative Bank has a blended long-term credit rating of A and HSBC Bank AA-, so HSBC Bank is rated 2 notches higher. Co-operative Bank and HSBC Bank hold separate banking licences, so eligible savings with each are protected by the FSCS up to £120,000 per person separately. In the CMA's August 2026 service quality survey, 55% of Co-operative Bank's personal customers would recommend it for overall service; HSBC Bank is not one of the brands surveyed. In the FCA's latest complaints figures, Co-operative Bank received 2.62 banking complaints per 1,000 accounts and HSBC Bank 0.29.
Co-operative Bank plc
Moody's, Fitch
HSBC Bank plc
S&P, Moody's, Fitch
Rating History Comparison
Comparison Summary
| Metric | Co-operative Bank plc | HSBC Bank plc | Difference |
|---|---|---|---|
| Credit Rating | A | AA- | HSBC Bank 2 notches higher |
| Normalized Score | 75 | 83 | -8 points |
| Agencies | Moody's, Fitch | S&P, Moody's, Fitch | Different |
| Outlook | Stable | Positive | Different |
| Trend | NEW |
Different | |
| Investment Grade | Yes | Yes | Same |
Service record and deposit protection
| Measure | Co-operative Bank | HSBC Bank |
|---|---|---|
| Would recommend for overall service (CMA survey, Aug 2026, personal, GB) | 55% (rank 13= of 17) | not surveyed |
| Would recommend for online and mobile banking | 60% (rank 16= of 17) | not surveyed |
| Banking complaints per 1,000 accounts (FCA) | 2.62 (2025 H1) | 0.29 (2025 H1) |
| Complaints upheld by the bank | 68% | 52% |
| Major operational or security incidents reported to the FCA, last 12 months | 5 (to Jun 2026) | not collected |
| Banking licence (FCA reference) | 121885 | 114216 |
Co-operative Bank and HSBC Bank hold separate banking licences, so eligible savings with each are protected by the FSCS up to £120,000 per person separately.
Survey: CMA / Ipsos, share of each brand's own customers who would recommend it (full rankings). Complaints: FCA firm-level data for the licence holder (all banks). Incidents: figures each bank must publish under the FCA's BCOBS 7 rules (all banks). A service score is about experience, not financial strength.Frequently asked questions
Is Co-operative Bank or HSBC Bank financially stronger?
Co-operative Bank has a blended long-term credit rating of A and HSBC Bank AA-, so HSBC Bank is rated 2 notches higher. A credit rating is an agency's opinion of a bank's ability to repay its debts, not a guarantee, and it says nothing about service.
Do Co-operative Bank and HSBC Bank share FSCS protection?
Co-operative Bank and HSBC Bank hold separate banking licences, so eligible savings with each are protected by the FSCS up to £120,000 per person separately.
Which has better customer service, Co-operative Bank or HSBC Bank?
In the CMA's August 2026 service quality survey, 55% of Co-operative Bank's personal customers would recommend it for overall service; HSBC Bank is not one of the brands surveyed. In the FCA's latest complaints figures, Co-operative Bank received 2.62 banking complaints per 1,000 accounts and HSBC Bank 0.29. A service score reflects customers' experience, not the bank's financial strength.
Compare with Other Banks
Select another bank to compare: