HSBC UK Bank plc vs OneSavings Bank plc
HSBC UK Bank has a blended long-term credit rating of AA- and OneSavings Bank BBB+, so HSBC UK Bank is rated 4 notches higher. HSBC UK Bank and OneSavings Bank hold separate banking licences, so eligible savings with each are protected by the FSCS up to £120,000 per person separately. In the CMA's August 2026 service quality survey, 58% of HSBC UK Bank's personal customers would recommend it for overall service; OneSavings Bank is not one of the brands surveyed. In the FCA's latest complaints figures, HSBC UK Bank received 2.26 banking complaints per 1,000 accounts and OneSavings Bank 2.41.
HSBC UK Bank plc
S&P, Moody's, Fitch
OneSavings Bank plc
Moody's, Fitch
Rating History Comparison
Comparison Summary
| Metric | HSBC UK Bank plc | OneSavings Bank plc | Difference |
|---|---|---|---|
| Credit Rating | AA- | BBB+ | HSBC UK Bank 4 notches higher |
| Normalized Score | 83 | 62 | +21 points |
| Agencies | S&P, Moody's, Fitch | Moody's, Fitch | Different |
| Outlook | Positive | Stable | Different |
| Trend | NEW |
Different | |
| Investment Grade | Yes | Yes | Same |
Service record and deposit protection
| Measure | HSBC UK Bank | OneSavings Bank |
|---|---|---|
| Would recommend for overall service (CMA survey, Aug 2026, personal, GB) | 58% (rank 11 of 17) | not surveyed |
| Would recommend for online and mobile banking | 75% (rank 7= of 17) | not surveyed |
| Banking complaints per 1,000 accounts (FCA) | 2.26 (2026 H1) | 2.41 (2026 H1) |
| Complaints upheld by the bank | 59% | 68% |
| Major operational or security incidents reported to the FCA, last 12 months | 1 (to Jun 2026) | not collected |
| Banking licence (FCA reference) | 765112 | 530504 |
HSBC UK Bank and OneSavings Bank hold separate banking licences, so eligible savings with each are protected by the FSCS up to £120,000 per person separately.
Survey: CMA / Ipsos, share of each brand's own customers who would recommend it (full rankings). Complaints: FCA firm-level data for the licence holder (all banks). Incidents: figures each bank must publish under the FCA's BCOBS 7 rules (all banks). A service score is about experience, not financial strength.Frequently asked questions
Is HSBC UK Bank or OneSavings Bank financially stronger?
HSBC UK Bank has a blended long-term credit rating of AA- and OneSavings Bank BBB+, so HSBC UK Bank is rated 4 notches higher. A credit rating is an agency's opinion of a bank's ability to repay its debts, not a guarantee, and it says nothing about service.
Do HSBC UK Bank and OneSavings Bank share FSCS protection?
HSBC UK Bank and OneSavings Bank hold separate banking licences, so eligible savings with each are protected by the FSCS up to £120,000 per person separately.
Which has better customer service, HSBC UK Bank or OneSavings Bank?
In the CMA's August 2026 service quality survey, 58% of HSBC UK Bank's personal customers would recommend it for overall service; OneSavings Bank is not one of the brands surveyed. In the FCA's latest complaints figures, HSBC UK Bank received 2.26 banking complaints per 1,000 accounts and OneSavings Bank 2.41. A service score reflects customers' experience, not the bank's financial strength.
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